I am sure that there are good things about this gym especially if you are keen on spinning and personal training sessions/boxing. However.... This place is very disappointing. Especially since this is priced as a mid/premium gym. 1. Cleanliness: I wonder if the gym is regularly cleaned. Litter can be found on machines for weeks. I found a chewing gum wrap left for 3 weeks before it was thrown away. It was a good test to see if they clean the machines. See photos. 2. The machines are pretty old. 3. Staff: The staff are friendly and nice to talk to but I have serious questions about their competence when it comes to managing the club. During the refurbishment, which overran by a number of weeks, there were no communications from the club. Over the last few weeks, they started to close the gym on weekends to 'fix' few issues. 4. WIFI - forget it. It is always broken or they will manage to plug in the modem from the 1990s which gives you a good 56K connection if you are from the last decade. I spoke to the reception frequently about the fact that this has been broken or slow. I found their dismissive attitude to be disappointing. The manager suggested that "you should try our Frenchchurch street gym..." 5. Damage - The technique to fix a problem is to put red tape on it and leave it for months. See photos. 3 months and counting. 6. I am impressed with their ability to use cable ties! Boxing area and the new spin studio is very good!

Staff have very bad attitude, customer service non existent. Staff members pick and choose who they should give a tour of the gym to prior to signing up (I was not offered walkaround) Cleanliness - The gym is very dirty, I have seen an orange peel by the pool for the past 3-4 weeks. This clearly shows routine cleaning is not taking place. Shocking as this should be a priority with the current transmission of Covid-19. Antibacterial wipe dispensers are rarely refilled. Everytime I have come I found the dispensers near the reception/cardio empty! Shocking how staff leave this unoticed when they are working on the same floor. Staff members need to be retrained in customer service, their body language makes them unapproachable. Always in groups chatting away. Price - Considering the above, you don't get what you pay for. Your only paying a premium because of location.

Have to say, today I was thorougly disgusted by the state of this gym. The men's toilets were flooded, there was water everywhere on the floor and also a poor bloke hit his head on the archway that goes into the toilet as it's not signalled effectively. Besides this, the equipment is fairly beaten up and some of the walls and surfaces are very worn down and do not look as if it was part of a gym that asks for £70 a month. I can even say that some of the cheaper gyms are cleaner and better maintained than this branch. Hopefully some updates are made soon otherwise the price does not justify the state this gym is in at the moment.

The worst customer service, do not join or stay in this gym. A member of Fitness First since 2004, froze membership for January and February through their portal. System confirmed it, just for them to charge me as usual for both months. Their response was if you want to cancel just do it from the portal. The person I spoke to at Thomas More couldn't care less, wasn't willing to listen and clearly had a bad attitude. But I would like to thank you for your rudeness, your lack of customer support, your bad attitude. Thank you so much, you've shown me how much of a clown I was for all these years to be giving my hard earned money for a gym that hasn't updated their equipment or facilities ever and doesn't train their staff to have minimum standards of customer service. People, please look elsewhere.

I signed up to Fitness First on a one month contract due to its location to where I am staying. In the first two weeks I have encountered the following issues: 1. Went to Angel gym - no hot water, had to have a cold shower as was going straight to another appointment after. 2. Went to Wapping gym - no hot water, had to go to Fenchurch gym during lunchtime rush, very limited equipment available as a result. 3. Went to Wapping gym - no towels as they had ‘run out’, had to go to Fenchurch gym, for a shortened workout as I had an appointment to get to afterwards. 4. Went to Wapping gym on 31 December at 2pm - it was inexplicably closed, having been advertised as open. Baffled that this is a global commercial gym when there has been this many basic issues in such a short period. I appreciate some things can’t be anticipated but having no hot water at two different gyms within a week (at least communicate this to members in advance of them turning up), running out of towels (which is just poor planning), and not being open when you are advertised as being open is far too many issues in such a short time. Customer service was unwilling to assist further, following the issues being raised with them.

Absolutely love the Thomas Moore Square Fitness First branch. The staff are welcoming and helpful. I have been working with my trainer Marvin for about six months and could not be happier with our work together. He is experienced, adaptive and considerate. I have never felt so good about my fitness and my body thanks to him. He has encouraged me and challenged me and is genuinely so much fun to be around. Very grateful for the space to improve physically and mentally, so close to home. My only frustration with the club is the lack of abductor, adductor, and hip thrust machines, those are the only things I haven't been able to work as much as I would like. Besides that, 5 stars 😊

It’s a nice gym. However It’s frustrating that the steam room has been out of order for the best part of two years. Prior to fixing the sauna it was also always out of order. The pool would also be too hot or too cold or out of order too. Since reopening briefly after lockdown the pool had a leak which meant we couldn’t use it. The thing is we understand faults and problems arise however when you are constantly told it will be repaired next week or in two weeks and that never happens, so it’s quite unprofessional for such a big brand to continue lying to its clients.

Ok gym. Tiny sauna where people talk loud and freely

Great gym, great for weight training and lots of varied kit. Was able to do a great leg day. Great space for sparring / bag boxing. Went here on the bring a friend pass. Gutted a day pass is £30 - if there was a fitness first closer to home I’d consider joining. Only gripe was pool is bit small to get proper speed going or to do lengths. Sauna and steam room nice and hot. The gym is very clean and everyone puts the kit away which is a dream.

Terrible gym. Absolute lack of professionalism. FF is a below average gym but this one stands out as the worse. Dirty, there was a nose bogie next to the fountain for months, I eventually cleaned it. The gym doesn't look or feel clean. Members wash their feet on the sinks. Staff members work out during their shift. They often hangout in corners away from customers. Facility is poorly organised, misuse of space and PTs seem to think they can take entire areas. Worse gym in London I've been to.

It's a decent gym, 4 Star is a bit generous (3.7 probably), but it is better than your everyday gym a tad expensive but worth it if your going to make use of it regularly.

Been going there since oct 2021. One treadmill has been broken for almost a year, the water fountain downstairs has also been broken for 2 months. 2 weeks ago it was literally raining sewage in the gym and it was not closed. Gym has also been opened even though there was no running water. The changing rooms have been freezing for the past few weeks and in the summer the ac does not work. Some classes have been subpar lately due to PTs not being trained to take theses classes. Where is the manager ? Edit: removing one star because there is only one bag up in the boxing area

Great staff who always make you feel welcome. The members are all ages, so whether you are young or old (as I am), you will feel comfortable. Good facilities, great classes, and clean.

Amazing gym with 4 boxing heavy bags and box master machine. Small swimming pool not large enough for a high endurance work out but it is sufficient. Good size sauna and steam room, very hygienic and the staff are well mannered, friendly and approachable. The main downfall is the opening and closing times.

This location itself is good albeit quite full at times. However having bought a 6 month membership with access to multiple clubs they closed down one of their locations I used with no notice. Refused to provide access to another location they had across the road as it was a different tier and would not allow me out of my membership. Would not recommend due to their head offices lack of thought for their clientele. A shame as their staff in the gym are lovely.

Closest Fitness First but I never go there. Always something broken. Often no hot water. Over Christmas and New Years they closed on days they said they were open on signage literally on their locked front door. Terrible.

Been member well before COVID then paused member ship and re started but they failed to inform the gym closes 9pm which is now on permanent basis, which is unfair as no members have been told after lock down, they did not return back to closing 10pm and the membership price is the same £69.99 a month, 10 pm close really worked due to work commitments and for anyone working in office late, now looking in to 24 hour gyms in the local area. I wouldn't recommend. SACK THE MANAGER HIS BEEN THERE TOO LONG AND DOESN'T CARE OR TAKE IN TO ACCOUNT MEMBERS VOICE.

The gym closed two hours earlier than advertised on their website and Google. Thoroughly peeved off as I was looking forward to having a workout. Pathetic excuse given-"The company didn't update the website. " This year as always we have bank holidays so please of you are going to the gym, check the closing times with the staff!

Been a member at this gym for six wonderful years and love each and every visit! The staff are welcoming, friendly and fun and always ready to help whenever I need their advice. There is a huge variety of modern and well-maintained equipment, and the cleaners keep the place spotless.

The worst costumer service ever!!!!👎🏻👎🏻👎🏻👎🏻🤞I was there yesterday, Saturday around 4:30pm and as always I used my gym pass and everything was fine until the someone who working there ! start asking me questions why I don’t have a profile pic!! I said yes I do have profile photo in my account he said I can’t get in without having profile pic !!! I showed him my gym account he said I don’t care!! He was weird weird he didn’t let me get in gym !! I felt so bad I have been enjoyed to fitness first since last 2 months and I used to go to Balham gym almost everyday no one asked me any weird questions like him !! But yesterday I was around this gym and I felt I really want use bathroom! He made it defalcate I remember he was a bald man I will never even think to go to that gym anymore! He should be more nice and kind with everyone!

It's not worth the price. It's small and lacks many kits

Decent Gym with a good variety of classes and equipment. Super friendly team always on hand for advice and support, with a special shout out to Elks and Andre , excellent cheerleaders and motivators! Pool and sauna area clean, but can get very busy at weekends. Towels ☑️ Hairdryers ☑️ Iron☑️ Shower Gel (if needed)☑️ No complaints thus far .

Loved it. Coach Nicole was fantastic

I’ve been to this gym a few times and have enjoyed the experience every time. The staff are very friendly and helpful. I’ve felt very welcomed by the regulars here as well and have spoken to members whilst enjoying the sauna & steam room. Will definitely be back soon!

Great! I really like it. I love the spin classes with Neros. The Sauna and steam room are small and can sometimes be filled with so many men, which makes it uncomfortable for women to want to go in.

Fantastic

Boxfit with Dan is a must-visit! Just what needed during a lunch break, his energy is contagious. Really like this club: it’s clean and quiet, and I can always book a workout not at the moment booking slots are released

This is my weekend gym and it has a good range of equipment for a gym that doesn’t have the biggest of weight areas compared to their other London branches. Staff are friendly and gym has always been clean and well maintained when I use it. It can get busy but I think it’s because it’s situated very close to so many new build apartments/developments

Great value for the price. Good sized gym with all the equipment I need for a varied workout. Lovely pool, sauna and steam room. Doesn't get too busy so lots of space to work out. And very friendly and helpful staff.

Good price, got everything I need

Very friendly staff, place is beautiful as well

I am so glad I joined fitness first in wapping. This gym is perfect for me where I live and the staff are so friendly. They have made me feel really welcome. I didn’t know gyms helped their members with their fitness goals so much. Plus the gym is big and spacious, it has a pool 🤩. The manager and his team are really energetic! Great motivation to loose the lockdown weight 💪 Thank you!

Have been attending the X Lift Class with Rory and am so impressed with the tailored help that each person in the class gets and the fun, professionalism Rory has shown. I feel so much more confident hitting the gym now and can not thank the staff enough for the friendly, approachable manner.

Decent gym however is not very big but has bits of everything essential

The lady at the reception Oprah was really rude. My gender was reflecting wrong in the application and on requesting her to change it. She mentioned that its okay to carry on with the wrong gender. Later on speaking to her supervisor Stefan, he has agreed to help. Lets see if this issue gets fixed or else I found this behaviour really disrespectful.

Great facilities and great quality equipment with sauna, steam room, and swimming pool. Only downside is the free weights area is small and impossible to do a workout when it’s packed.

They don't have decline benches for abs which is the only reason to choose Nuffield over them.

I was not much of a gym enthusiastic until this year, when i started attending X-lift class by trainer Rory. I was not into weight lifting at all, but now primary workout I do is that. My form is so much better and I am able to lift more weights than before. Definitely recommend anyone hoping to learn better.

I absolutely enjoyed my visit to Fitness First at Thomas More Square in Wapping. Upon my arrival I was able to contactless check in using the app, which was very practical. The gent at the reception was courteous and welcomed me with a nice smile. I found the facilities superb, on the ground floor there was plenty of equipments for cardio, and on the basement there was the weights. Additionally there was the swimming pool, with the steam and sauna room. Everything spotless clean, and whenever free behind the desk, the gent from the reception was organising the room and putting back equipments left behind by other members. It was a truly enjoyable afternoon. Thank you Fitness First Team 👊

This is a fantastic gym! The team led by the manager Justin are outstanding. Always upbeat, positive and ready to help with any problems or questions. The group sessions are brilliant and the clubs PT’s are amazing. All in all I can’t say enough good things about the staff and the gym and I would heartily recommend it to anyone in Wapping who wants to get their fit on!!

Probably could do with a couple more benches for the free weights as is pretty impossible to get one after work. Also they shut a bit early sometimes which can abruptly end your session. Other than that it's a lovely gym in a great location with some lovely staff and the other facilities are great. I would highly recommend the classes!

I enrolled this gym in March, and amongst all the classes, I was quite impressed by the R.E.P.S. class. I must say that, since I started attending it in April, I look forward to it every week. I love the endurance and strength I am building up because of it. The way Rory teaches is amazing: helping out and making sure exercises are executed correctly, and always pushing our limits so we become stronger and leaner. I definitely recommend it!

This is the best gym I have ever used for two reasons 1) Staff- Elks, Greg & Andre are just brilliant. Super friendly, helpful, master of their crafts. Elks Trax classes are my favourite when I want a 30 min but effective workout. He takes time to explain everything, ensure your form is correct, quite invested in his trainees, 2) Facilities-It's just a nice friendly, well equipped place. Have used some of the fancier places, but this feels comfortable, mainly because of the staff. You can always find a personal trainer that's just right for your needs. Besides Elks, Greg and Andre, will highly recommend Ramos, who I train with twice a week.

Great Gym with all necessary equipment to achieve any fitness goal-from complete beginner to Olympic power lifter. Very supportive staff, great customer service and very motivating and knowledgeable Personal Trainers. Big shout to Gym Manager Justin who will take extra mile to keep this gym in top shape👍

Good gym with friendly trainers. Can, like all gyms, get a little busier in the evenings. Good equipment with squat racks, studio, concept 2 gear. Would recommend for your average gym. For those wanting something a bit more boot camp style F45 is just around the corner

I joined Fitness First in Wapping so I could do the classes as a priority - and they are excellent. I have attended a broad range now and every instructor has been superb - knowledgable, highly competent, supportive and approachable. Having been a member previously of a David Lloyd (where I had thought the classes were great), these are a different level. I am therefore absolutely delighted - not least - it is excellent value for money.

Absolutely love this gym, the staff are really friendly and they go out of their way to make you feel comfortable. Them team are always chatting and work very well together. I wasn’t confident about training by myself and now I’m happy I go to this gym

Honestly the greatest gym I’ve ever been a member of. Everyday the staff without fail brighten my morning, the vibes are amazing. I’ve also made so many friends with other members - it has a real community feel. Great classes and so much choice of equipment, plus the pool/sauna/steam room are gorgeous. Highly recommend!

This gym is easily the best in the local area. Pool is always clean and warm and classes are spot on. I love chatting with the staff in the morning. Thank you all at TMS :) The manager Justin is the friendliest ever and the staff are on point. Stef, Greg, Rory, Andre, Ramos, Brady, Tracy and the cleaning crew. Awesome. I used to be at Virgin Active and in comparison to the level of service there, I felt more at home at Fitness First. Good luck to all of them

I have been a member here for 20 years and found the equipment always in good condition, the pool, sauna and steam rooms are clean and tidy. Each member of staff always chipper, friendly and chatty. The manager keeps a tight ship and occasionally has to give certain members warnings. Unfortunately, the only downside of the gym are the few unpleasant members who act and talk inappropriately in the sauna and steam room. Those particular members cannot abide by common rules of courtesy, decency and manners. Aside from that element, the gym is a top rate place. Peter

It was nice to have a sauna and a pool for a bit. Gym itself it a bit small-ish. They would have classes at the floor and in the class at the same time(in the evening, when only I could come) so you would have to move somewhere else or postpone your workout. My reason why I left: they claimed I used ONE particular locker for months. I used to leave in different!!!! lockers my stuff overnight and NOT all the time. They removed padlock and binned my stuff..... No warning signs, not even warning for that locker. I wouldn't leave anything overnight if only I knew. They site says removed belonging will be stored for two weeks(checked that after nasty removal happened). They didn't do that. Simply feel robbed and disgusted. Plus an ignored email. One star for pool and sauna.

Great classes and staff! the studios are a bit run down though. Occasional connection to speakers and lights going out. Some repair might be nice.

Have been part of this gym since October, tried several classes but the Xlift class with Rory is by far the most comprehensive. Lots of focus on proper form and equipment usage, so I hope there will be an advanced class for those who want to continue their weightlifting journey!

Fantastic place. I have been a member for over 4y now. Special shoutout to marvelous Marvin - honestly, the best PT in the business who changed my life around over the years. If you get the chance to work with him, grab it with both hands! A couple of pointers though for FF management if they are reading this: (i) it is a really good gym, keep it going, and (ii) get more equipment in which is missing, especially a peck deck, a plate-loaded rower and a plate-loaded shoulder press - a gym's success is built on long-term users, not January tourists, and they will thank you for these investments.

This has been my home gym for 6 Months now and definitely planning to stay longer as a member. Staff is so lovely, knowledgeable and always willing to help, and if you know the off-peak times, the gym floor can be all yours. I feel like a lot of the poor reviews are taken a bit too personal and some of them seem to focus on one negative thing rather than the other 10 positive things the gym has to offer. Compared to other gyms I've been to, this has been my best experince so far.

Nice gym, my place to go before work and a good selection of equipment. Unfortunately ruined by the overweight member of staff on frontdesk with a horrible attitude. If you don’t enjoy your job then get a new one! Otherwise, nice gym.