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Ten Health & Fitness image

Ten Health & Fitness

Gym Massage therapist Personal trainer Physical fitness program Physiotherapy center Pilates studio Physiotherapist Sports massage therapist

😠 Beware. The treatment of long-term, loyal customers is appalling. I had paid for 12 X 60 minute group classes. The class length has been reduced to 45 minutes to allow for cleaning for Covid. This is equivalent to 3 classes being cut down, but the customer is expected to accept this and not being g... People often mention James, sessions, massage, feel, Hurst, great,


Address

25 Hanover Square, London W1S 1JF, United Kingdom

Website

www.ten.co.uk

Contact

+44 20 7495 8642

Rating on Google Maps

4.70 (67 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: James (13) sessions (7) massage (7) feel (7) Hurst (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 M.S. L. 2 years ago on Google
    Beware. The treatment of long-term, loyal customers is appalling. I had paid for 12 X 60 minute group classes. The class length has been reduced to 45 minutes to allow for cleaning for Covid. This is equivalent to 3 classes being cut down, but the customer is expected to accept this and not being given extra 3 classes. Or there should be a 25% refund for the payment but no. Secondly after making 3 X PT sessions over a month ago, I get a call to say the PT's rates have gone up since my booking and I can only have 2 sessions. Again the customer is just expected to take this. My request for refund has been denied. Be careful before you part with your money. They don't hold onto their side of the contract.
    1 person found this review helpful 👍

  • 5/5 Emily B. 6 years ago on Google
    James Hurst is very thorough and extremely knowledgable on alignment and sports massage. He makes every effort to explain what is going on and gives you the support you need at home too, by sharing excellent home exercises in between visits. His follow up emails a day after treatment are welcoming and very detailed. I have seen a huge difference in my alignment and muscle tension since having weekly massages with James the past 6 weeks. Highly recommended.
    1 person found this review helpful 👍

  • 5/5 Lucy 6 years ago on Google
    James Hurst at Ten Health & Fitness Mayfair has been a saviour whilst training for the London Marathon! He has provided excellent treatment and advice during our sessions and will follow up with an email so you can carry on the good work at home. I’ve seen and felt a huge difference since coming to see James on a regular basis and no doubt prevented unwanted injuries. James is great to work with, he is very supportive and caring and will make you feel relaxed and at ease. Highly recommended!
    1 person found this review helpful 👍

  • 5/5 Olga K. 5 years ago on Google
    Over the last nine months I have been having regular sports massage sessions with James Hurst (Ten & Fitness, Mayfair Studio) for various back issues coming from prolonged hours at the office desk, training and stress. James has demonstrated the highest level of professionalism and skill. He listens carefully to the patient and adapts his technique based on the symptoms and needs of the patient building upon what worked well in the previous sessions and regularly trying new techniques. James truly cares about his patients and strives to make lasting impact on their wellbeing outside the message session by suggesting (and explaining the correct technique!) stretching exercises, providing very practical follow up advice and checking in with patients.
    1 person found this review helpful 👍

  • 5/5 Paul H. 2 years ago on Google
    Having hurt my Achilles’ tendon I consulted Jayden. He has taken me from pain and limping to being able to attend a 3 day fieldcraft exercise and get back to walking 3-4 miles a day. He is a complete hero - great motivation, perfect advice (both in person at clinic and on email), set progressive exercises and was really encouraging all the way. I never believed I would make the progress I have as was pretty despondent when first did it. He is just brilliant.

  • 5/5 Natalia K. 2 years ago on Google
    Really professional, customer focused. Definitely recommend !

  • 5/5 Phil S. 3 years ago on Google
    I thoroughly enjoyed the process, start to finish. From the moment I walked in, to the moment I left, I couldn't have felt more welcome and relaxed. I really appreciated the time we took at the beginning to explore my issues before jumping in to the sports massage, and I really feel a massive improvement. We were able to identify the source of my back problems, and I'm now working actively to combat those in a number of ways, including the ten on demand videos! Thanks a million

  • 5/5 Sophie A. 2 years ago on Google
    Great classes, great instructors and a great team 👍

  • 5/5 Kseniya B. 4 years ago on Google
    I had several sports massage sessions with James Hurst at TEN Health & Fitness Mayfair Studio. James is a great massage therapist, very professional and skilled. He helped me to relax my tight muscles in back and shoulders and I feel so much better after. Highly recommended!

  • 5/5 Joanne O. 3 years ago on Google
    Amazing sports massage, friendly and courteous staff. 5* hygiene and safety measures, but without being a big deal - all dealt with seamlessly.

  • 5/5 Kate E. 3 years ago on Google
    Super friendly staff, great service and awesome physio (Jayden) who is fab at fixing the wide variety of injuries I seem to be forever showing up with!

  • 5/5 Maja H. 3 years ago on Google
    I have been a Ten client for repeated physio (post op and general injuries) as well as Pilates and have always been pleased with their service, friendliness and most importantly the effectiveness! With the COVID-19 lock-down I was worried about using video calls for physio but was pleasantly surprised by how easy they are and how much they can get done remotely! My rehab has been progressing nicely with Jayden and I have even more time to make sure I do my exercises while self-isolating. Huge thank you for all that you do and for staying with your clients through these challenging times.

  • 5/5 Maggie S. 2 years ago on Google
    Excellent tuition, state of the art equipment and meticulously clean. I always feel an inch taller and full of feel good endorphins after a class - I wouldnt go anywhere else for reformer pilates.

  • 5/5 Rupesh Shah A. 4 years ago on Google
    Had my first beginners session of Reformer Pilates with Emily. I arrived early at the studio and was greeted with a nice smily face. I was shown to the changing rooms. These are very clean and with showers. Ruth is very friendly and knowledgeable. The first class was challenging, both in terms of working my muscles and also forcing myself to pay particular attention to how every inch of my body was aligned, but I also felt extremely safe with Emily being around. Guys i would highly recommend this studio. I am a runner with a weak core. I already feel stretched and my body is already thanking me just after one session!

  • 5/5 Bobthebear 1. 4 years ago on Google
    I’ve just spent 2 weeks on a health kick that started at Ten Health & Fitness Mayfair with the excellent physio Jayden Arnold. He has helped me improve my strength and fitness no end! A calf injury that has been bothering me for months is completely healed. I’ve been taking almost daily reformer Pilates classes with the equally fantastic instructors Brad Emmott & Rafael Cunha. They patiently explained how to complete every movement. Can’t praise them highly enough! Thanks to James Hurst the soft tissue therapist who has brought my stiffened body back to life with his sometimes painful but always enjoyable massages. Finally all of the team have been so kind and welcoming - thank you Christina, Monique & all the team. The only shame is that I don’t live in London so can’t make regular visits to Ten x

  • 5/5 Charles 4 years ago on Google
    My massage therapist James Hurst deserves nothing but praise. He has changed my physically and by extension I feel a lot stronger mentally and more aware of my body/posture/muscles. I went to see him for post injury (shoulder and leg) and general knots, and tension. The beginning was tough and painful, but after a few sessions that initial (normal) pain was gone, and as the confidence grew, the more relaxed I became. He has helped me with my stress related tension in my shoulders and mid-rif, and has helped me breath so much better. He recommended me to see the lead physio at Ten as well, who has helped me tremendously. Going to see James is a no-brainer.


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