Absolutely disgusting place. New Management has no clue about gyms or customer service. You pay premium fee for management ego. I'd rather pay a decent amount to The Gym. Do not be fooled by this place. Jacuzzi not working for 1 yr, kids pool out of service for 1 Year. Sauna and steam cold and dirty. They splash water and call it cleaning. Most machines in the gym either don't work, breaking parts of just dam dangerous to use. Absolutely pathetic place to call a leisure centre. £60 for basic gym membership and everything out of order. Please go join any, any other gyms. You will be better off.

Went there to use the pool so this review does not reflect conditions in the gym. The women's changing rooms are filthy. The floor hasn't been cleaned properly for a while as is clear from the lighter colour under the benches. Clearly no cleaning is done on a regular basis during the day, judging from the amount of hair, rubbish (including panty liners) on the floor. The pool area itself is clean. Staff are rude. The person on the desk just about acknowledged my existence enough to take my payment. When I told about the state of the changing rooms when I was leaving, they just turned away and ignored me. I think it's a rip-off to charge for the use of lockers! You have to buy tokens at 30p each, which are not returned.

Great gym, and people. Only issue is that most machines are broken and they take their time to fix them, also sometimes there are machines that are broken but don't have 'out of order signs' on them so when you go to use it it's broken. Would be great if the lockers in the changing rooms downstairs would use those reusable tokens instead of having to put 20p in them. Staff also should have cash on hand if people need change or install a change machine.

Lockers The lockers being 30p for every close, not every use, is not acceptable. It means you need to pay 60p each swim to store your items then retrieve your soap and take a shower at the end of your swim. This locker situation is completely different form other Better swimming pools and is completely unacceptable when you are paying 43pounds a month already, if you swim 15 times a months that 4,5pounds in locker fees which is ridiculous. Staff I enquired about the lockers at the front desk, the FOH employee was rude, dismissive and short when I asked about this and why it was different in other better gyms. Changing rooms Okay, quite small compared to other pools Pool Good, nice to have natural light. Not sure about the changing colours on the side wall :)

You have to pay 30p every time you open and close the lockers, which is outrageous. Staff could not get a token out of my locker. Pool rules not enforced and the sauna is tiny. Not worth the money and not impressed.

I called up before hand wanting to use the jacuzzi. The person on the phone was very helpful and helped me book myself and my partners spa and sauna session, for their birthday. On arrival we were greeted well and the facilities looked lovely. However the jacuzzi was very clearly not in use, which the phone operator did not mention. We were dissapointed and spoke to a happy friendly guy that said we could swim, but once we got in were getting death stares from a gingery/blonde young lady (a lifeguard). She approached us very rudely, shouting at us, telling us we must be lying about our intentions to use the jaccuzi. This made us uncomfortable to the point we moved to a different part of the centre but we were still very aware of her giving us dirty looks. Unfortunately due that lifeguard we will not be returning.

This locations abysmal cleanliness standards are glaringly evident in the men's shower rooms, with an alarming presence of worms and flies. The cleaning staff's negligence, underscored by their apparent reluctance to use disinfectant, leaves a persistent unclean ambiance, even during their so-called "cleaning" activities. It's apparent that the staff's training focuses more on cosmetic mark removal than actual cleanliness or disinfection. Prepare to encounter nails, pubic hairs, and various bodily fluids in the showers—a truly disgraceful situation. I must discourage anyone from even considering this facility due to these severe hygiene concerns. Brace yourself and pack loads of bottles of Dettol and sanitiser - slippers are a must if you even dare to venture in. It's far wiser to avoid this place entirely. Shockingly, despite being informed over 5 months ago, the manager has taken no corrective action, as the staff candidly revealed. It's so important to bring this gross hygiene lapse to the attention of the council housed in the same building. It’s Shameful and appears a result of cost cutting the staff say. Something really need be done here if they’re to stay operational.

I'd give a 0 if possible. Imagine paying for a full membership, then paying about 10% more just to use lockers. Come 5x a week, you'd pay £6 every month just to buy locker tokens, absolutely absurd

We were hoping to stay for their "Inclusive" swimming session, which, was supposed to be for people of various ages and abilities but were told that this is exclusive for registered disabled people. This is clearly misdescribed on their website, as are their opening hours. One of the women/lifeguards with an Australian accent was rude and argumentative. She also seemed to ignore what information appeared on their website. I was having quite bad back problems on the day and needed to swim but this was not possible due to their restrictions. This is supposed to be a public swimming pool open to all and encouraging people to pursue sports activities. It is not acceptable to exclude various groups of people from using the facilities altogether at different times of the day based on their gender or health. There are discriminatory practices taking place here. Branding these exclusions as "inclusive" is insulting, while describing them as open to people of all ages or abilities is mis selling. Being rude to paying guests is also unacceptable. We would suggest that the offending member of staff undergoes further training on her customer service skills as well as centre-specific information or at least she refrains from arguing. Ultimately, an obnoxious person is not suitable for a public-facing job. The changing rooms were also poor, small and cramped with only 3 showers. The one I used didn't lock while another one was too small. There was a huge pushchair parked in this small space and on the way out there was a boy in the female changing rooms... This is an overall unacceptable swimming pool that doesn't fulfil its purpose and by far the worst out of all the "Better" ones that we have tried. "We hope that Better"'s suitability to run this swimming centre is re-examined.

I used to come to this Leisure Centre. There was adequate amounts of space and top quality equipments in the gym. The showers and changing room were of satisfactory standard and the swimming pool and sauna were always clean and well kept. You were given a progress tracker key which you could use to track all your machine work outs automatically or manually via entering the data in. I really enjoyed coming to this gym and it always felt good and motivating as it was not crowded or unkempt. The only downside was it was pretty expensive for its monthly subscription but then again it is a mid tier gym with a lot of services.

It’s a multifunctional gym, quite big for London standards, although I only use the gym. The free weights are ok but do get busy at times. My only complaint is the lockers. They were poorly installed to start with. Many of the locker door do not close properly and therefore are useless. When the centre gets busy sometimes it can be challenging to find a useable locker. The management seem not to care. Many of the broken lockers have been left this way for many years.

Great gym and pool however it gets quite busy and the pool is often closed. Probably 50% of the time I go to use the pool it's unavailable or getting cleaned. The lockers are not great and you have to pay everytime you use them and they have taken my coins without me being able to use it properly. Pretty much just annoyed to have to pay for a gym and pool that I can't guarantee will be available. As half the time the gym is too busy for me to do a full workout too. Idk why there are so many treadmills that waste space. The classes are also at inconvient times and always busy and the one I did go to was packed and supposed to be legs, booty, abs and ended up just being a dance to the beat class which was fine just not really for me unfortunately

As you'd expect from a local non-profit leisure centre. Friendly staff, nice instructors. Some classes/instructors are cliquey, but overall they're good and the other members are friendly. Gym is OK, but not much floor space for stretching. Not an insta or tiktok gym, fortunately. Great pool when not busy, but I'm often sharing a lane with three people, and not everyone follows the lane speed instructions, so it can be incredibly frustrating and not a great swim. More could be made of the pool, like aqua aerobics and HIIT classes, the big names gyms do much better at this. Pool changing room is not well maintained and gets very grotty and disgusting by the afternoon. But I like still like this place, and it's convenient for me.

Completely Agree with all of the other reviews highlighting how poor the hygiene and cleanliness are of the gym and changing rooms. For what you pay, the facilities are extremely basic and horribly dirty. There is hair, crumbs and dirt all over the floors even first thing in the morning when you'd think it would be most clean. You can't hire towels and there is no shower gel. The gym group has better facilities than this place. The people who use the changing rooms are also disgusting. I understand this is sometimes out of the gyms control but something needs to be done to control what people are doing in the changing rooms. eg signs etc. All I'm saying is do not use the hair dryers.

One of the worst gyms I’ve been too. Too much ego, you can’t work out in peace. Locker area not secure. You will not enjoy yourself here (I have a bodybuilding background and this is a sad depressing place). Go to fitness first or a dedicated professional gym.

I go here most of the time for swimming and also for sauna but I was not happy with the changing rooms they are very dirty

I love going here. It's nice, spacious and clean! It can get busy at times, it just depends on what time you go there to do your sweaty workout 😌

A mixed bag of a gym. The shower facilities are somewhat lacking, especially in the swimming area, and you have to pay 30p each time you use/open a locker, even as a member of the gym, which seems very unfair. There's a good mix of classes, both cardio and weight training, but certain male instructors have a tendency to mansplain to female class-goers, which can be uncomfortable. I understand they're trying to help but it gets to a point where it goes from being helpful to overly-corrective, and like a teacher showing up a student, rather than allowing people to just enjoy the class at their own pace. It feels awkward and has put me off attending certain classes.

Staff friendly and approachable. Spa facilities are not in service apart from Sauna. Small and crowded as only one. First time there and will go again to try the Gym. Not fazed by current out of service facilities. But it would be nice if it was all up and running.