Reception staff are disgustedly RUDE. Always have an attitude and are never polite. I called to see why my repeat medication was taking so long as the pharmacy had sent in the request a week ago. The receptionist denied there being a request and said it was my responsibility to make the request and if i wanted to make a request i could email and they could possibly look into it. POSSIBLY!!? i contacted the pharmacy again and they had provided me with the date/time of the request so i phoned the doctors up again! Its ridiculous, the rudeness of the receptionist must be part of their job description!! DO NOT RECOMMEND

Absolutely worst clinic in history. After waiting weeks for telephone appointment they cancelled it on a day as doctor was off sick... so i had to wait another week for someone to call me and not even listen to me properly when i asked for a prescription for my son. When i picked up prescription everything was just wrong. Really terrible service. I never experienced something like that and don't even try to change anything. The worst part is there is not many clinics in Leyton.

Honestly the worst Doctor's front staff you can imagine. Rude and rude. No manners. Wasted 3 hours trying to find out how to get an urgent blood test done for a child. Had to visit Whipps cross children's outpatient's to find out how the process works.

Doctors are lovely! BUT thats if you get through to them without the receptionists making you feel like utter rubbish! Ive been registered here since I was a child and now I have a child but definitely not staying here for his sake. The receptionists think they are too precious for us general public. We are just an inconvenience for them! The young girl in the headscarf really needs to change jobs to a non customer facing one because her attitude stinks. I asked her a question she blankly looked at me pointed at a paper and then turned around like I didn't exist A couple are actually helpful but the rest are letting them all down. If you are working with patients you have to be empathetic and tolerating as people are living all kinds of struggles and sometimes having a very bad day but you know it will end in tears if you have to deal with them Receptionists pls change jobs and put more empathetic and helpful people in your place!

The most useless disgusting service that could be provided by their reception staff...shame because the doctors are generally professional. They omitted to tell me I had to drop a stool sample by a specific time...this mean that k have to re do it and just wasted time and health. They rudely assumed that I didn't listen properly. Avoid the white woman in her late 50s, you couldn't miss her as she's extremely rude and useless...in de registering as soon as I get the results. ABSOLUTELY DISGUSTING AND UNPROFESSIONAL AND IT REFLETS ON THE VERY POOR RATING THEY HAVE.

Really poor service. All doctors and nurses I have seen there over the years have been lovely but the reception staff and the service they provide is really poor. I recently had to wait 9 weeks to get a phone back call from a nurse about some test results. I am glad it wasn't cancer because I cannot really understand how they can ask you to wait that long. If they cannot provide a good service to patients then they shouldn't take that many. And if they take more new patients then they should have plans in place to recruit more staff. Every time I call I am 12th in the line, it just is ridiculous. The whole national health system needs improvement, that is for sure, but that is a whole different matter.

Just one word: DISGUSTING!!!! I went to this GP to ask about iron tablet prescription and they didn’t send any prescription to the Fharmacy. I recall the GP and they deny the existence of the prescriction, reply me that there are no prescription asked about me( I went personally to ask about prescription.) staff by phone are rude ( after 20 minutes on line for keep in touch with the operator) and they didn’t help me for them mistake. I asked another prescription and the proof that is been done but they refuse answering that they don t need to give proof about them job.very upsetting! I DON T SUGGEST this GP AT ALL

This is in relation to the "lady" named Kay. My family member, I'll call her T, who has not too long turned an adult, called up to gather some information about a service that most practices do with a drs appointment. Thus hearing this, she phoned to clarify. I do not know how the conversation became so volatile, but I took the phone from my T and, explained who I was to Kay, and before I could explain as to why, she immediately asked to speak to T. I explained to her that T was getting quite anxious about the conversation and with her suffering from seizures, I have taken the phone to prevent it from occurring. Kay continued to say she wanted to speak to T and that T shouldn't be feeling away because they were just having a conversation. Upon taking the phone from T and hearing the way Kay was speaking to her, she was behaving very unprofessionally and the attitude and tone in her voice was disgusting. Being an adult, she should know by now how to behave when talking to vulnerable patients and I found it quite disturbing that even after explaining to Kay - twice - as to why I have taken the phone from T, she was still quite insistent on talking to the patient. Which shows that she has absolutely no care towards the patients at her practice. I hope nobody else has the unfortunate experience of coming across Kay. She definitely requires more training and social skills, to continue working in a field with vulnerable people.

Who higers these receptionists, absolutely rude and so disgusting how they talk and speak to vulnerable patients! Iam discusted how they spoke to my mother over the phone. Dr kapoor needs to investigate who highers these unprofessional miserable women. Every week there is a argument before they give the medications. Bunch of idiots running this surgery. All a blame game between Dr's and receptionists. Joke!!

I'm not sure what the people on receptions problems are but if you don't want to deal with people or speak to them don't be customer facing. I am nothing other than polite and have never been rude to anyone working in any front facing sector. However the people who are on reception are rude, blunt and quite frankly their attitude stinks. If you're calling to ask a question or for help their attitude towards even answering your call is that you're nothing more than an annoyance and inconvenience. They should be more conscious of the fact most people are calling with a health issue or are distressed

The worst service reception is appalling when you call your on hold for an hour then the receptionist cuts you off you call back and they cut you off the worst service ever even doh they have 4 receptionist they fail to answer phone calls.lie I was called once but they claimed they called me twice all evidence is on my phone doctors give you an appointment but decide when they will call you how sad is that what's the point if them being there when they can't help

Absolutely disgusting care. As a gp you should be understanding and empathetic. I have been suffering with seizures for 4yrs bow and have been phoning my drs on a weekly basis for an appointnent. The appointment they give me is usually months away and then when the time comea the dr NEVER calls me. I uave litwrally just come off the phone to a dr beginning with K and when i told her i want to be referffered for more neurological tests she told me she'll refer me to the mental health team and that theres no records of my seizures!! ( I spent 5wks in hospital because of them!) The dr then asked me what do I want her to do about it!!!!! Im literally at a loss for words. I could be an undiagnosed epileptic and this jackass of a dr is always so rude. Get rid of her.

I am not too sure who the blame here. I had an online consultation with a doctor regarding a knee issue where he suggested that I have an X-ray - which he duly arranged immediately. I had to call for an appointment once the X-ray was done. The images were relayed electronically to the Dr. I had the X- ray done on the 6th May - It was a nightmare getting through to the practice telephonically . However, with some perseverance, I got through around the 9th of May and tried to schedule and urgent appointment. I got an appointment for the 29th May. The receptionist refused to listen to reason that I needed to see the Dr. urgently. If the Dr. knew that the waiting period will be that long - he should have asked me to go to A&E. I have since been to the A&E but will keep my appointment to raise issues with the doctor.

Ver poor service from Dr Kaya at the surgery. They have a very low review score for a reason. This surgery should be held accountable, to obtain a higher standard, than their current one. The GP practice is for people's health and safety, and peoplecome their for HEALTH reasons. Dr Kaya was extremely rude and unapologetic, when a simple request was made to her! The arrogance was shocking and she should NOT be working with people, or in healthcare, when she has no people skills! NHS staff used to have to take an oath that they had to uphold, regardless doing their best dor people. I think Dr Jaya believes that she may be the exception to that required standard.

Violeta is an incredibly rude receptionist. She is aggressive in her tone of voice and is unable to listen to a patient without constantly interrupting. She has little empathy or respect for people when they are speaking. It is a real shame, because there are many talented doctors at this practice. But Violeta is letting the team down. She needs training in patient empathy.

I have tried to change my HRT which I have been taking for 18 years. The GP did not explain how to take the new medication and I had highlighted to the doctor that I am experiencing extremely unpleasant symptoms from the new medication. After 3 months I finally got called back by the pharmacist who explained how to take the medication. However, the symptoms still persist. This morning I started to take my old medication, I had a package left. I phoned the GP to get an appointment to dicuss this. Phone appointment in 3 1/2 weeks. I asked the reception if in the meantime we can arrange to get another box of my old medication, so I do not have a gap as it has been enough of "experimenting" over the past 4 months without proper guidance. I was not helped just referred to the e-consult. I get that you are all incredibly busy and it is horrible that there are no GPs in the area. The system is truly f... Leyton Healthcare seems to have stopped listening to their patient's needs. So much time wasted refusing to "hear" what the patient is after. It leaves one completely disillusioned, anxious and uncared for.

After very nearly 25 years as a patient at this ghastly place, I have finally had enough of their incompetence, malice and stupidity. I am only sorry that I have to give one star for my views to be published, and sorrier still that that negative ranking is not available. After looking at the options that are open to me, I'm choosing the thumbs down emoticon 👎 rather than the 'poo' option, as the smiley face that google insist on adding blurs the issue. Hence I am giving Leyton healthcare 👎👎👎👎👎👎 of the worst: one👎 for the star I'm forced to use, and five 👎👎👎👎👎 more for the service I have received since the end of the last century. To begin my explanation at the beginning of any interaction with this gp, (ghastly place) you should NEVER try to contact them by telephone, and any other options have been made, deliberately it would seem, unavailable. If you doubt me, go thou to their website, which is listed here, and attempt to make contact. Sadly, I can not, and will not answer for the consequences, for reasons which should already be obvious, or will be, should you reach the end of my review. Suffice it to say that you will be told, in no uncertain terms, that your call is not welcome and you should try again at a more opportune time. Quite when that would be is unknown, as all that happens when you DO try again, you get a repeat of their earlier message. If you persist (and I must stress again that this is the only way you can contact them) you will be met by the most soul-destroying noise posing as hold 'music' and a smug voice informing you that you are umpteenth in the queue - a number that can go up as well as down, rather like a dodgy financial scam. If you have a pay-as-you-go phone contract, this place can really damage your wealth. I have had to wait an hour or more before now, only to have my query dismissed within 30 seconds, which is hardly conducive to mental health - great going for a health centre! To add to the incompetence, malice and stupidity before mentioned, I must now add downright negligence. I have heart disease, and am on medication that I cannot stop using without the approval of a doctor. I have had a repeat prescription for nearly five years, but I have now run out, despite my pharmacy having sent at least SIX reminder emails, and me being up-to-date with my medication review. I would normally have telephoned to try and rectify this problem, but given their reluctance to answer I have described above, you can understand why I prefer to preserve my patience and sanity. Perhaps this review will make a difference

I had an out of hours phone appointment with the view of getting an emergency face to face appointment much earlier than 1 week it takes with my normal GP. An African woman with an accent and no patience called me, fobbed me off 3 times, when I asked for her name she hang up on me , didnt give me any treatment and refused to set a face to face appointment . The whole point was getting an emergecy face to face appointment . I do not believe she was a doctor as I never had a rude doctor in my 20 years of living in London refusing to listen to me and hanging up on me without giving me a treatment for an emergency. She probably came on a boat in over the sea in Dover last month from Timbuktu .Horrible individual, Horrible clinic, people in that area probably die in droves because the clinic does not care about their problems and does not attend to them , They should all be fired and sent to work in the toilets of Mc Donalds to learn about humility. why are we paying for the NHS?

Registered but the consult call with a doctor never came through. Upon making another inquiry it seemed like I had to restart the whole online questionnaire. Will have to physically show up for a second time next week to inquire about what the heck is going on. Unorganized office I would have rather stayed at my other clinic if I didn't move to this area.😒

Nothing against the surgery itself as I never made it to my appointment because of problems with the bus. What the problem was the lack of phone numbers, the surgery offers a late night appointment service with no telephone support if patients are stuck. Both numbers I tried gave me automated messages saying surgery was closed, so I had to miss my appointment and not be able to inform the surgery. Have late night phone support

Called this morning, sadly i didn’t catch receptionist name but she was really polite and booked appointment for my child with doctor straight away.

Rang up to see if my prescription was ready. Was in a 30 minutes queue. Reception answered gave my name and they said I wasn't registered. Even though I've been going to Dr Kapoor practice for over 30 year's. They said my GP was in North London but never registered anywhere there. Reception was a bit Ignorant. So best to find a better Healthcare centre. GP was nice but receptionist wasn't.

Registered at this doctors surgery and haven't been able to get through once. I've called 6 times, sat in a line of 15 other people for 45 minutes only to be cut of every single time. I've emailed, logged and online form, EVERYTHING. There is no excuse for such poor service. This clinic should be shut down.