Good gym, but always closed due to flooding or something. They offer no compensation for those members that are on premium membership (they expand our account to use other gyms, but if you already paying more than £40+ per month.. they offer nothing) So machines Sleeem to be out of order for over a week... Lets see how long it take for them to be repaired 🤔 it's been 4 weeks now and the 3 machines out of order are still broken (22/05/22) The gym is generally nice, clean and well equipped. They are open 24/7 which is nice for those that have odd working hours.

DANGEROUSLY HOT. Been a member of this gym for multiple years but in the past year or so they have introduced a penny pinching A/C system whereby the temperature in the gym is JUST TOO HOT. I have complained in person and and by email but nothing has been done. I will be contacting the relevant authorities until this issue is fixed. If you someone who pushes themselves to the limit when you work out, you sweat and generate a lot of heat. However, the immense temperature inside this Puregym will make you feel like dying - it is extremely uncomfortable. DO NOT go to this gym if you work out HARD.

The gym has been closed for days. What is the advantage of offering free passage to other gyms? I pay this gym for being close to home and my schedule is tight. I need to workout every day. I've never seen this happen anywhere else in the world. I want to see if my membership will come out cheaper this month.

The gym is good with a wide range of equipment, in a very good location. However the maintenance of this branch is very poor with regards to member safety. I've been coming to this branch for 5 years, and there is 1 issue that hasn'tbeen resolved by 3 Managers. If prevention can be better than cure, not 1 Manager has done anything to prevent the same issue happening or has done anything to get it resolved. Downstairs there are 2 squat racks next to each other, and one of them is out of place as it keeps moving from not being bolted down (unlike one adjacent to it). This has been reported by myself to the previous 2 Managers and the area Manager in the past and still no resolution. The previous Manager said they would reset the position if it moves acknowledging it gets DANGEROUSLY close to the rack next to it. But this never gets done no matter no matter how many members of staff see it to this day. It gets to a point that there's about 15cm between both of the bar ends which is extremely dangerous and disturbing. If you want to make changes to the weight on the bar you're in danger of being injured, or interrupting someone's workout. I remember even speaking with the current Assistant Manager about this, yet nothing has been done. There's also a mirror that was incorrectly positioned and when this was communicated, the AM said "if the mirror were to be broken, it could get sorted". The mirror did end up being smashed, and there was the opportunity to reposition i when the glass got repaired yet this wasn't done. Among the constant problems with the premesis, being closed due to leaks or faulty air con they recently had the changing rooms closed off for over a week with it seeming like they were making big changes. All they did was paint some walls and maybe fixed the forever leaking urinal (we'll soon see). However all the busted lockers still remained, so what was the point. This gym is very poorly maintained by the Management and the company as a whole. Member safety is not important, only making money.

Hi, I am a member of one of your competitor’s gyms and I have been for a few years now. My partner and I noticed that your puregym is pretty much on our doorstep (shoreditch, by brick lane, time I visited was about 15 minutes ago) our regular gym isn’t as close, so if this puregym was any good then it would possibly be worth the slight cost increase for the convenience. We arrived, there is no one to greet us. We press the buzzer for help and a guy eventually answers. I ask ‘hi, I’m interested in possibly joining is there someone here I can speak to?’ To which he responds ‘yeah, that’s me’. I hoped he would come speak in person and not through the intercom speaker as it was difficult to hear and can’t have a proper conversation. I asked if we could trial the gym and he said not for free, so I told him I won’t be returning. Rude, unhelpful, lazy interaction. But at least I now know not to bother with your business. This is no way to greet or entice new members. No, I don’t want a free day trial offered to me for this experience, I’d rather just go to my normal gym which is a lower cost and staff aren’t rude, lazy and unhelpful. Phil Verley

Decent gym that is good value for its price given the location (just off brick lane). It's downstairs and sometimes has flooding issues which can be annoying, but good quality equipment; given the location price it's a pretty good deal have been going for years.

First time there, didn’t even make it to the equipment, left and swapped branch, the end, won’t be back. My initial experience of pure gym was actually alright, but at another branch… my issues were in trying to change to a new branch closer to home. The process online is awful, and accidentally ended up getting joined to the wrong location, so when I went in I couldn’t access my chosen location. When I found out it had been moved to this location I went to train anyway as it was fairly close, and that’s where I discovered the worst gym experience of my life, (this location) and the pure team were no help and so I wasted £80 and couldn’t get a refund, or any resolution to their offensive staff.

This is the worst gym I have been to so far and I am puzzled about the seemingly positive reviews stating how spacious it is and how great the selection of equipment is - because it simply is not. The gym is in a basement, so there are no windows which gives off a bad vibe with no natural light + the air is quite stuffy. The selection of equipment is a joke. There is an entire floor dedicated to cardio with an abundance of unused treadmills and steppers. However, you always have to wait for the machines that are actually used often. In my opinion that is really inefficient use of the limited space. For example there is only one leg press in the entire gym, which you always have to wait for unless you go some time at night. For the past few weeks it has been out of use, which is terribly annoying. There is no incline bench press and the general selection of equipment is not that good either. The free weights area is usually very crowded (and not exactly covid-secure) and weights and dumbbells are all over the place with no one making an effort to put them in the right place. I try to go outside of the peak hours but it still feels crowded because if there is just one machine for hamstring curls, I'll still have to wait if someone is using it. I rarely see staff around that could help with exercises or administrative questions. For a few weeks last year the gym just randomly closed because of some issue, so I had to go to the Whitechapel one in the few weeks that the gyms were actually open in England. Aside from the opening hours, for me the only positive thing is that it is right next to where I live, otherwise I would never come here.

Really nice gym with some modern equipment. Great functional area and spacious weights area but it’s underground so there no cellphone signal ! Doesn’t get too busy at peak periods which is great. I’ll probably go back if I have to but wouldn’t be my first choice of puregyms.

It’s a gym that is not too expensive and it is open 24/7. It has a lot of equipment as well. But, the equipment could be newer and the yoga mats definitely need replacing. Apart from that the ceiling in both floors is dripping in a few places, which frankly makes me question how safe everything is some times. Furthermore the facilities could be cleaner

This gym used to be good years ago (I was going there in 2017, currently I only go there, if there are no "good" classes in other nearby gyms). Today they were painting the walls. No idea why the gym has not been closed becuase of that and allowed to excersise in the smell (it did not feel healthy!). I left work earlier to make it to a class that was cancelled, and as per usual noone sent any notification. There were other people who were pretty annoyed as well. It is wasting of my time to make my way there. Today the reason of cancellation was a leak (although it was only on one side and the other part of the area was dry). Recently quite a few classes got cancelled because PTs decided they will not do a class for only 2 people (not the case in other gyms). PTs seem to be not very motivated. The standard explanation is that the managment is not in the office and the cancellation happend last minute. What a poor service! There is no air circulation in this gym so it smells really bad, the internet does not work (no reception at all, no wifi), plenty of lockers are broken and the equipment looks really used. I definitely prefer to go to other PureGyms. Shoreditch is my last option and I try to avoid it.

Revising review rating down to 1 star. The gym is ok. But PureGym's systems and customer service are rubbish. Their system is completely unreliable. I signed up for Plus Membership but their app wouldnt let my gym buddy use the gym. I emailed them, replied to their requests for information and even sent screenshots, but they just seemed to blame me for incompetence rather than accept their system has glitches. Have requested a refund cause the service advertised was not available, and will see how that goes.

I’m writing this review to make a formal complaint about general Manager PAUL BOAKYE-ANSAH above who suspended my monthly gym membership account today. The incident occurred today 16th May 2023 between 12:30 to 1pm. Th member of staff above abuses their power to pin point certain gym members on how they dress and behave, in my point of view that is total stereo type and discrimination. The incident was about me using the bicycle machine and sweat was left behind which I wanted to clean up. However, I was "rudley"approached by Paul with negative body language to clean up after the work out. I explained to him I am not finished and will clean up after I finished my exercise. I also wanted to pin out the fact that he waited inpatiently for me to wipe my sweat before attacking me with foul body language. In fact, I noticed he only stopped me and did not do the same to another person who was there, but used a different machine treadmill. I am ashamed as I wanted Puregym to know, I suffer from Aspergers and feel discriminated by your fellow member of staff who is abusing his position to select a view individuals. I did ask Paul why he didn't decide to stop other person his response was " I don't know him"!. I was puzzled and questioned the fact that you don't know me neither but decide to stop me only. I will never use Puregym again and will look for other gyms elsewhere who value vulnerable people like me who suffer from a disability. I have also send this to HR.

Don’t go here if you have a sense of smell. The entire place absolutely reeks of BO, so bad it’ll make you nauseous. There is a lot of equipment, but it’s strewn across the gym floor, total mess. Locker rooms are also grim, half of the lockers are broken.

Really great gym that has everything you need! I have also been enjoying the classes and the PTs, Caradyn and Ude, are super helpful and make the classes really enjoyable :)

I only go at night when the gym is empty. So that will be my review. Its a very large gym and plenty of machines. They are always clean. Not much to say but if you want peace and quiet and no waiting time in the gym, the night is the best in this gym. However, sometimes I come to find weights are scattered everywhere. This can't be helped as staff leave at a certain time. It's up to the people to put them back. But overall very nice gym and regularly cleaned.

Very good gym maintained well and members actually put their weights away which is wha should happen at all pure gyms but sadly some don't respect the gyms. I don't like the fact the gym is downstairs and the Internet on the phone does not work and the WiFi is useless too, that issue needs to be looked at as I cannot even play my music whilst working out

spacious, good machines, always clean, good location.

Good gym. Excellent range of equipment and always enough weights for everyone (I wish people would put them back in the right place though). The best showers are fantastically clean 👍 The gym is all under ground and the phone reception is non existent.

My main concern about this company is the contact opportunities. In the 21st century, that you think it's acceptable to hide behind a list of social media links, as an excuse for efficient support, when any other gym has the courtesy to answer their phone, you claim you might respond to a FB msg within 72 hours! Impressive stuff. Provide some reasonable customer support, and 'll give you a better rating.

Spacious and clean gym and not too busy during off-peak hours. Would like to see a hack squat machine added to their current inventory.

Great sized gym with potential but often smells quite bad. When the equipment has broken takes over 2-3 weeks to get it repaired & often only one of that particular machine.

Are you guys kidding me. paying £45 a month for this gym. and there is no air conditioning at night time at all. no massage chairs (even there is space for 1 at least) finsbury park and muswell hill got some. ) just because its more central London you guys are over priced. Get air con back on because it is stuffy here and unable to work out properly. This and hoxton gym. then i change my rating.

Needs a hack squat equipment. Otherwise very happy with the staff, always helpful and friendly. The location of the gym is great, brick Lane is outside its doorstep, Liverpool St is not far away.

I had some trouble getting in and none of the dumbbells were in the right spot, but otherwise a great gym for a visitor. Reserve a day pass before you go and make sure to get a PIN in your email first.

Pretty decent gym. Downstairs weights room can be quite packed but the tracker on the app for number of people there is good to see how busy it is. Below 50 and should be ok.

Good, affordable gym. Pretty clean. Love the classes. Caradyn & Adem are particularly excellent instructors. Both motivating but more importantly, both kind & supportive of those of us with less confidence or experience with fitness.

I actually enjoy this gym but unfortunately the "High ups" don't care about their disabled customers. Lift "broke" in December last year (the alarm doesn't work but the lift is still being used by staff to cart equipment up and down)- It's now April 17th and I've had no update whatsoever about when I might be able to return despite having reached out numerous times! This is at least the second time this has happened. The first time I was given access to two other gyms- one of which had a lift that was also broken and the other scarcely had room to walk through let alone navigate a wheelchair. Do better or don't claim to be an inclusive gym! 🤷🏼‍♀️ Edit- Still no update re the lift! 👏🏻👍🏻

Spacious, lot of equipment and well designed. I had a very good workout. PS, I'm not here to spend more time in the changing area than the weights floor, so well enough for me in this area 😂

Great gym brand. Branch has a good range of kit but is a little delapidated and i can't get phone signal within. Gets very busy at peak times

My experience with Pure Gym Shoreditch has been positive overall. The gym is spacious and well equipped, affordable price, offers a range of fitness classes. Personal Trainers/Fitness instructors are approachable. Ude always provides helpful workout&technique tips. I also definitely recommend Adem's pump and circuit classes- fun and challenging!

Genuinely good value for money gym, but very recently got rid of the only class I even go to the gym for with my partner, Boxing. Similarly, my partner who goes 4x a week had this also with her other two favourite classes of Pilates & Zumba. I do understand to some extent the budget cuts, but it's likely people will be cutting back on more expensive gyms to join PureGym so seems like maintaining class investment, especially in the best ones would actually be the smartest thing to do rather than to cut them and actually lose customers and regular revenue as we switch to another gym membership with the classes we want.

Used this gym while I was visiting the area, it’s a fairly standard PureGym. There are a lot of tread mills downstairs and other equipment and stairs leading to other workout rooms. The showers were big and clean, overall a good experience, especially if visiting the area snd in need of a workout!

Great value for money, location is excellent. Never had to wait for gear, clean spaces. Definitely recommend! Also staff is always polite and helpful, special shoutout to Harry Wood for assisting me with subscription enquiries

In general unfriendly to me. Staff male with too much testosterone attitude. Gym machines overdated. No value for money.

Great gym with friendly staff and loads of facilities. Only downside is that it gets crowded at times and there are no boxing bags.

As always, gym waa clean and tidy. Loving such a calm atmosphere after training again from a 3 year break. One of the better pyre gyms I use.

Good gym but equipment is often out of order for weeks on end. Several leaks seem to be permanent at this stage too.

Nice gym but its frustrating that in their cleaning station only 1 of 4 disenfectant sprays are working every time I go there. Its been like that for months now , so maybe just get rid of the 3 and keep one on display instead of having those nonfunctioning products

Great addition to the area i go basically every morning and even though i have put a older picture i had to put a revirw up as this place has gone through a nice refurbishment which just makes sense really i cant put my finget on it but it just works. From what i understand its under new managment as the older layout was just a lot of unused space which was bizarre so now if you your coming for a proper workout and nut just a part timer coming to look pretty youll appreciate this gym. Looks tiny from the outside but over 2 floors underground is HUUUUGE !!!!!!

It's ok, the plus is that there's enough equipment, the minus is that it is not well ventilated, and smells bad prob because it's underground. Weights are scattered everywhere as people don't care about returning them after they finish.

Great experience of a gym from a newbie, wonderfully clean and has great equipment. The staff however, are even better! Jyd kindly introduced me to the machines, which are clap activated…not (I discovered this after giving the cross trainer a round of applause!). He then gave me a core workout I didn’t think I could survive! Most friendly and motivating crew. Ude also gets a shoutout for bringing an aura of peace and joy, couldn’t ask for more of a gym!

im writing on behave of my friend brandon, he is rather obese and hates excercise

There’s lots of space and equipment, I’ve never been and not gone straight on to use the piece of equipment I came to use. Clean, good shower facilities and the staff are friendly. It can get real busy though that’s just the nature of the beast.

Good gym! Very big and spacious, lots of equipment so you won't be kept waiting. Cleanliness is good and a great atmosphere. Would recommend!

After three years membership I have cancelled my membership. Here‘s why: • This gym is so outdated, like only 1 out of 4 lockers are working. Extremly rusty. • Equipment is outdated, rusty and could do with a little update? • Air ventilation needs to be improved • I find better value for money in gyms around that area Sorry PureGym Shoreditch, I‘ll come back once you had a refurbishment.