1/5 Hassan N. 1 year ago on Google
A
fallen
giant.
What
was
once
a
great
curry
house
producing
great-tasting
food
with
attentive
service
has
now
become
a
mediocre
food
experience
and
uncomfortable
service.
The
restaurant
experience
at
Saffron
is
a
poor
one
and
feels
more
transactional,
if
anything.
We
were
a
large
group
who,
collectively,
arrived
approx.
15mins
later
than
the
reservation.
It
is
fair
for
the
restaurant
to
be
slightly
concerned,
however
the
manager
attending
to
us
appeared
to
be
so
concerned
he
was
letting
us
know
that
we
were
on
a
timed
visit
and
looked
visibly
annoyed
at
us
and
was
almost
certainly
implying
that
they
are
missing
out
on
other
customers
because
of
our
mild
lateness.
This
all
stems
from
their
policy
as
no
matter
the
reservation,
you
can’t
be
seated
until
everyone
is
present.
We
were
10+
with
multiple
children.
Not
a
great
start.
Concerns
raised
by
the
restaurant
regarding
the
above
is
understandable,
but
this
can
be
discussed
in
a
more
constructive
and
calm
manner.
We
are
still
customers
taking
time
out
at
the
end
of
the
day
seeking
an
enjoyable
restaurant
experience.
And
every
phase
of
the
restaurant
from
entering
to
being
seated,
and
so
on,
affects
that
experience
so
discussions
between
restaurant
and
customer
needs
to
be
amenable.
The
orders
were
taken
and
to
my
surprise,
food
was
served
very
quickly.
Many
dishes
were
ordered,
I
personally
ordered
pappadums,
butter
chicken,
masala
chips
and
tandoori
naan.
The
pappadums,
although
tasted
fine,
were
described
in
the
menu
as
a
‘basket
of
pappadums’.
It
was
certainly
served
in
a
basket,
however
it
was
just
no
more
than
1
and
a
half
pappadums
broken
up.
The
butter
chicken
gave
me
a
mixed
feeling.
The
sauce
was
good,
however
the
chicken
itself
was
not
tender
and
felt
a
little
hard
so
it
did
not
seem
to
be
cooked
for
the
appropriate
time.
The
masala
chips
were
fine,
although
some
at
the
bottom
were
crushed,
which
was
a
bit
strange.
The
tandoori
naan
was
okay,
however
was
probably
left
on
the
tawa
for
a
little
too
long.
During
our
time
sitting
down,
chatting
away
and
eating,
the
manager
seemed
to
be
walking
into
our
area
looking
at
us
quite
agitated.
This
happened
several
times,
but
did
not
approach
us
if
anything
was
wrong.
Not
all
of
the
food
was
eaten,
so
we
requested
some
take
away
boxes
for
them
to
take
home.
For
some
reason,
the
waiter
appeared
to
be
counting
the
number
of
boxes
infront
of
us
-
strange
thing
to
do
infront
of
customers.
This
was
also
a
birthday
dinner,
so
we
had
our
own
cake
to
enjoy
where
plates
and
cutlery
was
provided
by
the
restaurant.
We
had
a
small
amount
of
cake
left
and
requested
a
small
box
to
put
the
cake
away.
To
our
surprise,
the
waiter
refused
to
give
a
box
saying
that
this
can’t
be
done
without
giving
any
reason.
The
issues
raised
above
may
not
be
that
serious,
but
you
add
all
of
these
up
and
it
does
affect
the
restaurant
experience
badly.
This
is
also
in
light
of
the
restaurant’s
own
high
reputation
and
quality
it
delivered
in
the
first
few
years
of
business.
The
attention
to
detail
and
treating
customers
well
is
really
not
there.
What
was
once
what
they
appeared
to
aspire
in
best-in-class
has
now
been
relegated
to
making
customers
feel
like
they
have
a
£
sign
over
their
head.
A
serious
disappointment
and
I
sincerely
hope
they
can
reach
those
previous
high
levels
again.
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