China House image

China House

Chinese takeaway

😠 I got wrong food. Driver said he will be back with my order. I got the order which was almost eaten by someone....... this place should be closed as there are real safety issue here. I will report that case to the council. Pictures of my order after opening boxes attached. People often mention order, ordered, restaurant, delivery, rice,


Address

215 High Rd, London NW10 2SB, United Kingdom

Website

chinahouselondon.com

Contact

+44 20 8103 8570

Rating on Google Maps

2.30 (137 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (12) ordered (11) restaurant (10) delivery (9) rice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Anna G. 3 years ago on Google
    I got wrong food. Driver said he will be back with my order. I got the order which was almost eaten by someone....... this place should be closed as there are real safety issue here. I will report that case to the council. Pictures of my order after opening boxes attached.
    10 people found this review helpful 👍

  • 1/5 Paula D. 1 year ago on Google
    DONT BUY FOOD FROM HERE!! If you’re concerned about food safety and hygiene I wouldn’t order from this place. Ordered from Deliveroo and had to escalate it to their management team. Food was ordered no contact from China House after waiting 2 hours!!. No notification from China House or delivery driver on when they were enroute or at my door, NOTHING! After giving up waiting getting ready to go to bed. As I took the bins out I saw my delivery in the middle of the public walk way filled with insects and slugs. I’ve never seen anything so disgusting in my life. Not to mention my delivery bag was also left open their food is never sealed. Nobody called me or rang my doorbell to say they had arrived! I actually went to the restaurant 2 days after to assess the place myself very dirty not clean at all, only 1 member of staff who seems to not know what he’s doing. Phone is constantly on “BUSY” after calling 10 Times still no answer. Called their phone right in front of him and he didn’t even know their own PHONE wasn’t working?!! What kind of business is able to run like this? I recon this place will be shut down soon. Poor quality food and poor quality customer service!
    7 people found this review helpful 👍

  • 1/5 Jay B. 1 year ago on Google
    Me and my partner ordered from China House on Just Eat at around 12:50 am and the time frame for delivery was between 1:50 am and 2:10 am it's now 3:04 and no sign whatsoever of a delivery driver and tried to call the restaurant countless time but the line was "busy". All the app says is enjoy your meal, when we haven't heard from or seen anyone for now almost an hour. And judging from the other reviews doesn't seem like anyone should order from this Restaurant on whatever app they see it on. Just wish I checked Google before ordering. And now realising the amount of fake reviews China House has on Just Eat is disgusting. Everyone stay away from this restaurant.
    2 people found this review helpful 👍

  • 1/5 Audrey A (Audreys f. 1 year ago on Google
    Do not order I ordered over an hour the order did not arrive and the delivery driver and restaurant proceeded to ignore my calls so they have stolen my money and now refused to answer. But the police will be with them shortly
    1 person found this review helpful 👍

  • 1/5 Kim R. 1 year ago on Google
    I wish I could give them 0 stars. Not only was the restaurant horrible at communicating when I called them but also they were super rude mentioning they had misplaced my order. After receiving my order 2 hours later (not exaggerating), it was super cold and the quality was super poor. I will DEFINITELY not recommend this restaurant to ANYONE and will not order from them again.
    1 person found this review helpful 👍

  • 1/5 Sara S. 1 year ago on Google
    I ordered at 12:10 and it got delivered at 3:40 I’ve tried calling multiple times but no answer very poor food delivery , tasteless food, dry burnt noodles absolutely horrible DO NOT ORDER FROM THEM
    1 person found this review helpful 👍

  • 1/5 Alessandro S. 11 months ago on Google
    AVOID AT ALL COST!! DID ORDER BY PHONE 3 ITEMS ,JUST RECEIVED 1 OF IT (WRONG). WENT TO THE SHOP FOR REFUND I WAS ASKED TO PAY REGARDLESS OF EVERYTHING . SINCERELY EMBARASSING ! WON T GO ANYMOFE AND ILL SAY ALL MY FRIENDS TOO . WORST CUSTOMER SERVICE EVER
    1 person found this review helpful 👍

  • 1/5 MarrionC 1 year ago on Google
    I ordered via Just eat was advised food would arrive at 515pm it was half an hour late - called the restaurant was told at 530pm chef was late to work my order would be there in 5mins. Unreliable. It turned up at 545pm. The house fried rice is kind of a meal in itself BUT it is definitely NOT a fried rice it was greasy egg fried rice topped with a ton of liquid/oil with exactly 2 bits of chicken beef and prawns and some veg - not nice - the schezuan battererd prawns were awful greasy very salty and disappointing. Well the apple fritters I expected a light crispy apple fritters drizzled in syrup - what I received was a dark greasy mess with no bite to the apple - it was all disappointing - I couldn't eat it but did taste it- the other meal for someone else salt and pepper prawns does not look promising but that's not my meal! The chicken fried rice looked ok. I do not recommend as this is not authentic Chinese food as the name China House suggests. I regret tipping the delivery driver £3 because he did not say thanks. I do not recommend this place- avoid I'm off to drink lemon and ginger tea to deal with what I've just eaten!

  • 1/5 Kamil W. 1 year ago on Google
    Ordered through Deliveroo, order placed at 22:30 saying food will arrive at around 00:00. Been in touch with Deliveroo support which said that the restaurant instructed them that the driver is 5 mins away. 10 mins later and no sign of delivery

  • 5/5 Milana w. 1 year ago on Google
    Good standard Chinese takeaway, ordered at 12.30 Sunday night and food arrived on time ! Good tofu dishes for my fellow vegans

  • 5/5 Deana R. 2 years ago on Google
    I ordered a takeaway food was relatively quick. Food is reasonably priced. Food was lovely and piping hot. The staff on the phone were very nice as I ordered from just eat and had put my work address in so had to change address. I will definitely recommend this place. This is my favourite takeaway.

  • 1/5 CGP 2 years ago on Google
    I ordered from this restaurant and found the food below average.👎 The rice I ordered was completely off and it smelt badly. Had I have eaten this food I would have got FOOD POISONING.😫 The food ordered was covered with green mould. When I questioned them, they became extremely rude and used foul language. I have reported them to The Health Standards Agency. I would 100% Recommend you keep away from this restaurant. Order only at your Peril.👎

  • 1/5 Paul B. 1 year ago on Google
    Absolutely terrible food tofu that was definitely warmed up from day before tasteless and all the other food was cold Do not buy food here

  • 1/5 Vincent P. 2 years ago on Google
    Food still isn't here over an hour later... plus the phone operator was rude, unprofessional, didn't speak a word of english, and hung up on me when I asked if I would be compensated for the inconvenience. Never ordering from this place again. Unacceptable.

  • 1/5 Kian T. 7 months ago on Google
    This place is disgusting food wasn’t cooked rice was. Mushy and not cooked properly

  • 1/5 Diana B. 3 months ago on Google New
    Ordered through just eat and never recive my food


Call +44 20 8103 8570 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Late-night food
  • Dining options
    • ✓️ Dinner
  • Service options
    • ✗ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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