Frost of London image

Frost of London

Jewelry store Jeweler Jewelry designer Watch store

One of the Most Reviewed Jewelry designers in Westminster


Address

22 Brook St, London W1K 5DF, United Kingdom

Website

www.frostoflondon.co.uk

Contact

+44 7700 174734

Rating on Google Maps

4.70 (74 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 10 AM to 6:30 PM
  • Tuesday: 10 AM to 6:30 PM
  • Wednesday: 10 AM to 6:30 PM
  • Thursday: 10 AM to 6:30 PM
  • Friday: 10 AM to 6:30 PM
  • Saturday: 10 AM to 6:30 PM

Featured Reviews


Frequently mentioned in reviews: Frost (24) London (21) service (12) pieces (9) watch (8) Dino (8) strap (8) friendly (8) recommend (7) website (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 AJ Yan (. 4 years ago on Google
    I've made a few purchases Frost of London internationally and so far the transactions were very smooth. The shipment is also stunningly fast, and usually it takes only 1-2 business days. The sales manager Louis responds to customers' emails really fast. I definitely recommend Frost of London.
    1 person found this review helpful 👍

  • 1/5 John F. 3 years ago on Google
    Ordered a watch that was on their website, they charged my cc, and then said they didn't have it, and searched their vendors for it. They advertise numerous watches that they don't have which is very shady and unreliable business practice
    1 person found this review helpful 👍

  • 5/5 Adrian Y. 5 years ago on Google
    This is a high end New Bond Street store offering a wide variety of jewellery and fine watches offered. The sales personnel there are courteous and helpful and partners Joe and Dino are most hospitable. For tourists, there is VAT refund. It also has an extensive online portal.
    1 person found this review helpful 👍

  • 5/5 Chris H. 4 years ago on Google
    I went there today a bought a strap for my Franck Muller! The two ladies that I dealt with were a pleasure to deal with, one was called ANNA and sorry can’t remember the other ones name, excellent service with a smile and a coffee!

  • 5/5 MOHAMAD S. 2 months ago on Google New
    The best jeweller in London by far. Dino was so polite and understanding even though I changed my mind so many times! Thank you so much guys 🙏🏼

  • 5/5 Richard298 A. 6 months ago on Google
    Their are many things I can say, so lets begin. Staff always friendly, atmosphere calm, service 💯 & i must say i've never left their disappointed. My favourite jewellers, even the DRINKS & SNACKS, are great.

  • 5/5 Anthea C. 6 months ago on Google
    My husband and I had a great experience at Frost of London. The jewellery was stunning, with many beautiful, unique pieces. Amazing building and location right in the heart of London and Dino and the team were ever so friendly and professional.

  • 5/5 Suzanne F. 6 months ago on Google
    Something really special about Frost. Nothing is too much trouble and they are so friendly and relaxed. They really listen to what you what you want and make it happen. From my engagement ring and wedding ring to watches to necklaces. I won’t go anywhere else. I trust them and they get me exactly what I want and I love seeing them.

  • 5/5 Tom E. 7 months ago on Google
    A special shout-out to Joseph, Ariel, and Dino at Frost of London Jewellers! Their exceptional assistance and dedication truly enhance the shopping experience. Their expertise and willingness to help make the process of selecting the perfect piece of jewelry enjoyable and stress-free. Their commitment to customer satisfaction is commendable, and they undoubtedly contribute to making Frost of London Jewellers a standout destination for luxury jewelry.

  • 5/5 Lauren M. 6 months ago on Google
    What can I say about Frost jewellers.. it’s beyond exceptional.. what makes it so special is not only the team but the truly unique pieces that Frost have to offer. You can see how much care has gone into the selection of the jewellery. I have purchased 3 beautiful pieces from Frost and get compliments every single time I wear them.. the best bit is the pieces are so unique it’s not seen on everyone, everywhere. So if you are looking for something unique & special this is the place to go. Dino & the team will look after you. Thanks Frost of London x

  • 5/5 Francesco D. 6 months ago on Google
    Very knowledgeable and courteous staff. There's always a service with a smile and you're made to feel really welcome at the store. The personal touch is most impressive and the one on one care is exceptional. Aftercare is also second to none. Couldn't recommend this place highly enough. Keep up the fantastic work and service you are already doing!!

  • 5/5 IMS of Smithfield Service D. 6 months ago on Google
    Highly recommend! I have been a client of Frost of London for over 5 years and WOW! What a friendly and professional team, who always make you feel so welcome. Brands are on point, having purchased multiple pieces from Franck Muller, Roberto Coin and Frost of London Jewellery. Very knowledgeable and extremely accommodating, well done Dino and team. Look forward to seeing you all very soon!!!

  • 5/5 Paul M. 6 months ago on Google
    Recently purchased various pieces of Roberto Coin jewellery from Frost of London. A wonderful brand that I haven’t seen before and their range of products is second to none. Dino’s service and that of his staff was impeccable. They took time to help me choose the right pieces, nothing was too much trouble, and all in a beautiful setting. The boutique is wonderful and the roof garden was stunning!! I couldn’t recommend Frost of London highly enough, can’t wait to return. Thank you Dino & the Team at Frost.

  • 5/5 Alexandra W. 11 months ago on Google
    I just had to write a review for Frost of London because I recently received the most amazing gift from my boyfriend through their website. He surprised me with a limited edition Shamballa bracelet that is just so gorgeous, I can't stop staring at it! ❤️ First of all, I have to give a shoutout to Frost of London's website. It's so easy to navigate and has a huge selection of stunning jewelry pieces to choose from. My boyfriend said that he had a great experience shopping on the website and found exactly what he was looking for. Now, let's talk about the bracelet. Oh. My. Goodness. It's honestly one of the most beautiful pieces of jewelry I've ever seen. The attention to detail is incredible and you can tell that it's made with the highest quality materials. The rocks sparkle so bright and the shamballa beads are just the right touch of bohemian-chic. I've received so many compliments on my new bracelet and I just love how versatile it is. I can wear it with a casual outfit or dress it up for a night out. It's the perfect statement piece that goes with everything. Overall, I'm beyond impressed with Frost of London and their incredible selection of jewellery, and they work with tonnes of celebrities too! If you're looking for a gift for a special someone or just want to treat yourself, I highly recommend checking out their website. You won't be disappointed! I’m going to have to order something for my him next, already eyeing up the watches 😊 Thanks, Frost of London, for making my day with this beautiful gift! Best, Alexandra

  • 5/5 Anesu S. 11 months ago on Google
    I recently purchased a timepiece from Frost of London and had an outstanding experience. A close friend had recommended them to me, as they had been buying from the Frost team for over a decade. The customer service was just as I had expected - Top Notch, with the team friendly, knowledgeable, and accommodating throughout the entire process. The professionalism of the staff was second to none, and I felt confident that I was in good hands throughout the entire buying process. I’ll definitely be back.

  • 5/5 Dr Adrian I. 1 year ago on Google
    Lovely shop, friendly people and brilliant product range. What else can one ask for? Thank you guys.

  • 5/5 Al G. 2 years ago on Google
    Cool place , good and friendly service

  • 5/5 adam k. 4 years ago on Google
    I have ordered my watch strap of FROST this has been 3 months and no sign of it after repeat phone calls there is a lady who is dealing with my complaint she has advised there has been a back log.i spent over £500 for my watch strap was told 8 weeks it’s now on our 4th month they have offered me a 20% discount and told me to wait till the end of this month will keep you posted on the outcome.i have missed so much events with out my frank muller as the strap I have on there now doesn’t fit my wrist.and was looking forward to my made to measure crocodile watch strap ! I have now changed my review from 3* to 5*. When I made my initial complaint an employee named apna contacted me and gave me a more realistic time scale as to when my strap will arrive. Within that time scale my strap was delivered. I was also given a 20% discount due to the delay and as a complimentary aftershave was also sent to me. I am now happy that My matter was dealt with professionally and that the strap is now with me and I am able to wear it with my frank muller watch. Thank you Frost of London

  • 5/5 Justin K. 5 years ago on Google
    Excellent service from start to finish, Highly Recommend I found Frost of London website by pure accident while looking at different watch deals on the run up to Black Friday and they had a great deal on Graham Chronofighter watches at 50% off. I will admit I had to check up on the company as the old saying if the price is too good to be true it usually is but in this case I am very happy to report this was a legit website and store in London. Placed my order on the 22 November in the evening, received an email the next day to advise the watch had been shipped and it arrived before 9:00am on the Saturday 24th. Packaged very well and was brand new not even an ex display model which I would have thought would have been the case for the price, comes with a nice folder with invoice and a message to say thank you. The service has been excellent from start to finish and I recommended the site to a work colleague who also made a purchase of a Perrelet Turbine which was also the best price in the U.K. from any jewellers, he is very pleased with his purchase. I will be buying again from Frost of London and they will always be my first choice when looking to add a new watch to the collection.

  • 5/5 Joyti D. 6 years ago on Google
    I have had the best jewellery purchasing experience ever with Frosts. The item I ordered was out of stock , Louis sourced one had it in stock within a week and managed to still meet my deadline. He was without a doubt brilliant to deal with. The bangle was beautifully wrapped and came with a wonderful keepsake gift card which we will always treasure. I will undoubtedly return to Louis and Frosts whenever I am in the market for a new trinket or two. I cannot recommend Frosts and Louis highly enough.

  • 5/5 Anthony A. 2 years ago on Google
    Top class service. Staff amazing. Very friendly and knowledgeable xxx

  • 5/5 Maher T. 2 years ago on Google
    Very elegant display, & ultra courteous staff.

  • 5/5 Tina B. 4 years ago on Google
    Great service and prices, speedy delivery and beautiful packaging. Recommended

  • 5/5 noura a. 3 years ago on Google
    Loved everything! the packaging the serves are amazing.

  • 5/5 saadia m. 2 years ago on Google
    Excellent service

  • 5/5 paul m. 3 years ago on Google
    Due to COVID restrictions, I wasn't able to visit Frosts of London. I spoke to Louis via phone and chat and even though I wasn't looking at buying from his store, he was very helpful, knowledgeable about the products on display there and very professional. I wouldn't hesitate to recommend.

  • 5/5 Julles 2 years ago on Google
    There are always nice food there, you can definitely find something.


Call +44 7700 174734 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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