1/5 Sam K. 6 years ago on Google
I
treated
my
girlfriend
to
pair
of
gold
earnings
as
a
Christmas
present
purchased
from
London
Jewellery
Company,
I
will
never
make
the
same
mistake
again!
Upon
delivery,
a
clasp
on
one
of
the
earrings
failed
to
close
properly
rendering
the
earrings
useless.
I
followed
protocol
and
completed
the
returns
form
on
the
original
invoice
and
returned
the
items.
A
few
days
later
I
received
a
very
troubling
phone
call
from
Neil
(company
director)
who
accused
me
of
deliberately
damaging
"an
earring",
I
place
"earring"
in
speech
marks
for
a
reason,
more
on
this
later.
During
the
phone
call
I
attempted
to
stress
to
Neil
that
it
would
have
been
a
complete
impossibility
to
damage
the
earring
as
my
partner
was
unable
to
wear
them
due
to
the
faulty
clasp,
this
fell
on
dear
ears.
Neil
was
incredibly
patronising
and
offensive
on
the
phone
and
would
not
listen
to
reason.
As
the
call
progressed
I
told
Neil
to
have
a
serious
think
about
how
he
speaks
with
his
customers
and
told
him
to
call
me
back
once
he
had
defined
a
plan
of
action.
Neil
did
phone
around
a
week
later
(unaware
of
exact
duration)
and
the
same
conversation
ensued.
The
only
difference
this
time
is
that
"both
earrings"
had
been
deliberately
tampered
with
which
was
incredibly
hard
to
understand
as
the
working
item
had
never
been
worn!
Furthermore,
in
a
moment
of
genius,
I
captured
a
video
of
the
items
before
returning
them
to
prove
that
one
item
was
ok
and
the
other
was
faulty.
In
this
video
you
can
clearly
see
that
the
earrings
are
in
new
condition
without
any
damage.
The
video
was
sent
to
London
Jewellery
Company
who
did
nothing
with
this
evidence.
Neil
didn't
offer
to
refund
the
items
very
much
to
my
disappointment
as
the
items
were
£100.
This
whole
experience
has
tainted
online
shopping
for
me
and
has
left
me
out
of
pocket.
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