This review is from a person who hate going to the gym, who just find useless and see no point in going to the gym and wonder why and how others go the gym finally admitting how fun it is going to the gym and glad that I have choose The gym. I booked my first PT session with JD at the Gym Walworth road. I was impressed by his knowledge, approachable attitude and always welcoming nature. The daily gym exercises which are so easy to book on the app are one of the greatest motivation for me to get fit and to get to know the trainers. The gym always comes up with great reduction/joining offers, their gym membership is affordable, their app is so easy to use and the best thing is they have no contract. You can take breaks anytime you like. I have found all the trainers at the gym have different qualities. They all focus on different parts so you have a lot of variety to choose. Although all trainers are best but I found JD and Nelson the best with their welcoming and approachable nature. Always try to book JD's body conditioning exercise earlier as it always fully booked. And never skip Leo's HIT exercises who always comes with great varieties of exercises to lose weight. And this gym can't be the best with out the cheerful people coming in the gym. I have made great work out friends here and always look forward to have a great workout session. Everyone is so helpful and keep look out for others. This gym deserve 5 star but unfortunately the female bathroom and change room has let me down. I have found the toilets always dirty, broken and wet floor. The entire changing room stinks as soon you would enter which am sure management would look into. I have called various time to manage my membership over the phone and always spoke with friendly and helpful team. It would be really helpful if the gym also let us book by selecting a date to start so this would give us more freedom. Gym lockers should be allowed to use overnight as we bring gym accessories which sometimes hard to take it back as they are heavy. I understand people would be storing everything which they are still doing it despite not being allowed. Overall, if the cleanliness improved along with few things as stated above, this gym is a great place to work out.

What dreadful customer service. Staff seem to be completely uninterested in helping members unless it's a female and they think they might have a chance chatting her up. Disgusting! The worst branch of The Gym Group, I’ve ever been to! Dirty, disorganised, empty weight racks, zero social distancing, staff completely apathetic in the mess that is their gym. Majorly neglected!

Large space with windows down one wall which lets loads of light in, which is great because I don't like training in a basement. One of the staff, Stelios, is very helpful and the place always seems busy when he's around. Equipment is good but would get 5 stars if it's updated because some of the machines are a little tired and outdated.

Shower door locks broken for years. Showers usually cold. Ceiling panel on end shower missing for years letting cold air stream in. PT’s walk into you repeatedly whilst skipping. People letting non members in with them in air lock. Entrance hallway and stairwell full of bikes. Hallway sometimes used by homeless people to keep warm and charge phone. Toilets usually filthy. Sinks usually filthy. Members caught fighting, dealing drugs and damaging locker rooms in past. Must be the worst gym out of entire chain. Gym group’s Response to review is generic copy and paste.

Visiting whilst my local The Gym Group Peckham has its 6-monthly cleaning & maintenance closure. Happily satisfied with the equipment available & atmosphere in the Walworth Road site. There were a couple of my gym buddies from Peckham visiting too, plus the regulars at this site were friendly & willing to rotate sets & share equipment. As with most The Gym Group sites I've visited, this gym is 24 hour access & I would happily recommend The Gym Group as a whole as a great gym chain for beginners & experienced fitness enthusiasts.

Have been using the Walworth Road gym for 8yrs now. The gym floor is good with loads of equipment, friendly gym goers and staff. However, the male changing rooms are poor. Overflowing toilets, showers that don’t always work, showers doors that don’t lock and floors that don’t look they’re cleaned. Oh and lockers don’t work. Out of all the gymgroup gyms I have used across London and further afield, this gym lacks in comparison. Oh yeah people just hanging around not using the gym but just in the gym, it’s somewhat unnerving when they do this. Sort out the male changing area please and get rid of the strays that come hangout in the gym.

There's a great range of equipment here and luigi is an excellent trainer. He's very patient, flexible and understands how to get the best of your training session.

It is open 24 hours, which I find very convenient. I occasionally need to train very early, and being able to access the gym whenever I need is convenient for me is a great plus. There is a lot of equipment, and while I do train mostly off-peak times, I seldom have to wait for anything. Great selection of equipment. Showers and bathrooms are kept clean. It's a budget gym, so manage your expectations. After years of asking about the treadmills, I've had to come to terms with the fact that they're not going to be uniform (after 13km/h, the majority don't hold speed or display a speed but the belt certainly isn't moving that speed, see my video). Disappointing and dangerous!!

Visiting the gym several times a week and being happy with the experience and the variety of equipment offered. I am doing personal training with Jaidiver, trying to lose weight and build muscles, and definitely recommend him whatever is your target!

A very clean, well equipped, open space gym. Never had any issue accessing a treadmill, the free weights, the stretching mats or any of the machines as there are plenty of them and the gym was not crowded.

It's okay for a normal gym. They could do so much more to it like bringing in new dumbells that weigh more. So far they only go up to 38KG.

Sadly this gym is the most neglected in 'The Gym' Chain. Showers never work, the shower doors in the male changing rooms have been broken for over a year. The place is constantly unclean. Whenever it gets closed allegedly for refurbishment, nothing ever gets done. 'The Gym' customer service is appalling. There is plenty of competition out there, join another gym - trust me.

People inside the gym are so lazy and messy, constantly leaving all the dumbells around the floor and leaving barbells weights etc on the floor not putting them back when finished leaving a mess and confusion when others want to find them. People like this should be given warning by staff because of them some of us have to put them back cleaning up their mess leaving heavy weights pure lazyness. Also would like to see 40kg plus dumbells as the other gyms have for bench press. Please staff have a word with these lazy members not cleaning up.

This is an ok gym if you're looking for a cheap place around the corner to do basic workout. But be warned, a lot of machines are faulty and really really dirty. Plus you get loads of broken lockers and i wouldn't fill my bottle of water there if was you. I would like for the staff to take much better care of this gym.

Of all the gyms I've been to, this is the dirtiest. Especially at treadmill area, stair mill area. The staff is not friendly. This place is constantly full. Despite being attended mostly by ethnic spanish people, no one is able to speak Spanish in the team. But the locker room is constantly clean and is well lit but, the shower always wavers in cold is hot..

What a disappointment. Visited this location while my normal location is closed for a refresher. Great location and great natural light but to say the equipment is not up to standard is an understatement. There is hardly any equipment to use on the cables, loads of broken equipment and old equipment that isn’t safe to use. Very old and rundown gym. Staff are friendly and helpful but the state of the gym & equipment makes it hard for them to train you. Won’t be visiting again or recommending

Silmara gave me the best welcome back to the gym after almost a year away…lovely to be greeted by such warmth and encouragement on my first day. I’ve so far been back for 3 weeks and still going strong!! Thanks Silmara and the rest of the team!

I have been doing silmara’s classes for a good few months now. They are always so intense and effective. Absolutely love them! Her workouts are always versatile and deffo have noticed gains from them.

I know Luigi back in Italy and I use to follow his workouts since then. I had opportunity to work out with him personally and it was the most enjoyable workout ever. I use to feel stuck and hard to gain clean muscle and even though I have busy schedules and often travelling with his on line coaching I manage always to have my daily exercise. Feeling amazing and rejuvenate . Thanks a lots Gigi

Nice gym with lovely equipment and great friendly stuff. Luigi was very friendly and helpful

Very funny and friendly gym Luigi is always ready to help and support everyone without judgement.

Friendly PT Luigi is very experienced in all type of diet and I especially advice for vegetarian and vegans who want to build muscle. Thanks for all the suggestion

Great and useful information from Luigi which has been of great help to assist me with my work out.

Training with Luigi has been very helpful. I have left the gym sometimes ago and I needed the right motivation to go back and training again. Now I feel I have improved my fitness level and my muscles mass especially my legs and glutes.

Luigi is very friendly and helpful on the gym floor giving advice. He keep the gym nice and clean all the time. He’s very professional when he’s teaching and explain very detail every exercise.

Luigi is very great PT and knows your need. A very nice person which you can rely upon at every step of your journey

Best things about working out with Luigi is that he is always ready to motivate you if you are feeling off and encourage you all the time. Following his meal plan and online couching for sometime now and i feel i have a PT anywhere I go. Thanks a lot

Nice chat with Luigi at the gym group walworth road.

Staff member Luigi was very helpful and supportive towards my training.

I have been training in the gym from years but only a few months ago i start getting results and this is thanks to the excellent PT Luigi

Luigi was very helpful with assisting me as my workout!

Very friendly stuff in the gym Walworth road In particular Luigi helped me with membership and a lot of advice training

I quit this gym about 2 years ago having been a member since it opened. During that time I saw it descend from being a nice, clean, clear gym with friendly staff and good facilities to a poorly organised cluttered, sweaty, humid mess where none of the lockers worked. I even wrote to the, then, manager and asked her if she would be ever so kind as to install some functioning lockers in the men's changing rooms. She assured me they were on order. That was in 2018... I have recently signed up with this gym once more (various reasons) .. the purported new lockers still haven't arrived, half of those in the changing rooms are still unusable. At least you don't have to climb over resistance machines to move around the gym any more but it's not a lot better than it used to be! Dated cardio equipment, dated weights and very overcrowded at peak times (I know they're running a business, but some cap on new intake would surely be sensible?) Also, should the current management ever happen to read this.. what if I told you that I don't want awful trashy pop music blaring into my ears at 50 million decibels while I'm getting changed after my work out?! What if I told you that I actually like getting changed in peace and quiet.. or being able to talk with a gym buddy while in the locker room?! Why. Is. It. SO LOUD in there?!?!?! The staff I've dealt with are still perfectly pleasant which is it's saving grace.. It's not an expensive gym but it's not a great gym either. You get what you pay for I guess!

Vess and Giresse are fab - very helpful. This is such a nice gym. good location and lots there to support my workout. Thanks The Gym Group.

Luigi's fit/abs blast left me knackered but it was so worth it! He was really good.The gym group is the way to go.

Great gym. Ppl there are friendly. Have enough machines for me to work on on. Staff kool. But be aware there's thefts there. They'll break into your locker and rob ur stuff. So be aware. U can't trust no1 there!

I really enjoyed this gym and I found PT Silmara really helpful and she was able to give me food advice about dieting and the best workouts to do to improve different parts of my body and to become healthier. I give Silmara 5 stars. I give the gym equipment 3 starts because I agree there is many different equipment to use however the gym can do with some more new equipment as some is outdated. Thank you for experience.

Used this gym regularly for the past 4 years and never had any issues. Very reasonable price, good range of equipment, staff are always available and keep the place tidy. Only downside is it does tend to be pretty busy before 8pm so I have always tended to avoid it then.

Everything I need. If you are looking to use a selection of equipment and weights then this is the right place for you. On the other hand If you are more of the classes, groups and more benefits type, you might want to look into something else.

work 24/7 and good staff

Fantastic value for money gym. All the kit you need to get a great workout. Range of PT's with lots of knowledge

A lot of rif raf at this gym. Some rather obnoxious and inconsiderate clientele. Decent gym, but no gym mats? First gym I've been to in my life which doesn't have gym mats and I've been to 5 during the pandemic alone.

Five stars is for the massage I had in the gym. Erika was amazing and was able to click the bones in my neck back and hips

Night time training was all right, the place was clean and not busy 4 a clock on the morning. A little bit was cold but that's forgettable. Hop next workout bee the same.

Great experience with an highly professional PT Luigi Di Bernardo. I started my training because of a neck injury and he has been amazing looking after my issue. He gave me advice and a specific neck exercise. This helped me a lot and now I don’t feel pain anymore. I do highly recommend him!

If you want to make a change in your health, Luigi is the right and best PT here. He is always friendly and gives me helpful instructions. I once tried his personal training program, and it was awesome and made a lot of changes in my life. So if you want to change, go talk to him!

Great place that I've been too for 1 year+, staff are friendly and helpful always looking to give advice or feedback and not pick at your wallet. Apart from odd equipment being down for maintenance I've never had problems here. The gym membership is at a great price too, health is wealth so the premium is definitely worth it in the long run. Their app also has a live tracker to see how many people are inside. Also, it allows you to track which days you have/have not been in.

Pretty standard Gym Group experience for me. Kit was all in good condition and I got a good session in. Only issue I had was having to pay £10 for a day pass, but I suppose that's just the London markup.

Gym is packed even on a monday morning, not much machines to use for everyone, first day here and was not happy with the que for cable flies. The worst thing was the benches in the dumbell zone as the bench is very narrow compared to my previous gyms and is much harder to bench press as you dont have full support of your back which was very disappointing. Seriously need wider benches for a safer and effective bench press. I felt like i was falling off the bench when trying to bench press it really effects the balance and means i cant lift as heavy as i could have. I will certainly not be renewing my membership if i had a choice i would cancel today.

Great gym and awesome PT service with Luig. I have got the best of my result. He s always energetic and every work out is a new experience.

All the male trainers there are useless and just there to Stare at women, not really help anyone. The lightskin trainer, the short black daytime trainer, and the darkskin skinny evening trainer are the biggest creeps, very useless at their job.

A more than adequate gym in terms of equipment, plenty of benches, racks and machines but unfortunately the dumbbells only go up to 38kg. In the men's locker room all the shower cubicles strangely have no working locks and most of the big lockers are locked 24/7 by some members despite raising these concerns to staff, nothing has been done. For some reason the gym has removed most of the cleaning equipment so it's almost become a mission to find any cleaning spray and tissue paper to clean any equipment. Members leave dumbbells and weights all over the place but staff aren't too concerned, even when it's done in front of them. The gym itself gets ridiculously busy after 5pm so if you're after a no thrills gym and avoid the peak hours, then this will suffice.

Your automated stock reply to my review sums up the appalling customer service from Th Gym group. No specific answers to problems raised. Same on email too. Don’t join Th Gym group. Plenty of other gyms out there. They are awful

Really excellent gym. The staff are brilliant, particularly Silmara who's always very delighted to help people around with a smile. Reasonable price for membership relative to other gyms. The equipment are all on point. Definitely will recommend.

I love coming here! Very close to my place and the people are so friendly. I mostly attend the classes which are super fun and sweating(if you know what I mean) and all the instructors are super helpful and mindful of everyone of us. I would like to give my many thanks to Silmara Garcia for taking good care of me although none else attended the class she personally spent some time with me and trained me. Would totally recommend it!

Amazing gym, super clean and tidy and all the members are so friendly. Staff are also really friendly and helpful with advice. Could do with a few more bits of equipment but overall is 5/5.

The gym is very well equipped with all the machines you need. The staff is very friendly and always ready to help and support with any question or concern you may have. JD is one of the staff always walking around and helping people. I highly recommend this gym to anyone.

Good gym Has all the equipment you need and there is staff that helps pick up the left over plates from lazy gym goers. Don’t bother coming here from 5pm Monday and Tuesday unless you here for cardio. Packed like borough markets on a weekend. Not many cleaning spray or cloths around to wipe down equipment when only 1% of the gym uses a gym towel. Lockers are available- bring your own padlock.

The gym One of the best place I’ve been with them since 2015 and still with them. There it’s a great atmosphere and every day seems clean and tidy. I do recommend with a great view of this Gym place.

Excellent trainer, good behavior, very sociable and friendly. Luigi helps me with muscle exercise and maintaining my physique

Friendly staff, Luigi is great 👍 good equipment

Luigi was very helpful to assist me with pin issue and calculation of the BMI.

Met Luigi at the gym yesterday and he was very helpful giving me advice on how to organise my training schedule and for that I am very thankful

Luigi has been helping me out when I need and I feel very grateful for that. Very generous and kind always share the more honest feedback to assist you.

Me and my friend was the first time in the gym and we needed some help. We met Luigi a very professional gentleman which show us around and gave us a great induction. Amazing!!

A big thanks to Luigi which is always very useful in anything. A few weeks ago I had problems with my ankle and he advised me with some great exercises and I felt I improved my condition just after few weeks. Great Personal Trainer

Silmara is my personal trainer here because I’ve wanted to get into better shape, physically and mentally. She helps me to achieve my goals and to help me get stronger! She’s also determined to keep me going for “one more” push every time I train with her. Without her professional attitude and friendship I doubt I’d be as healthy and happy as I am today!

Luigi is very nice and helpful on the gym floor giving suggestions and advice

I worked out with Luigi for sometimes now an I have to say he s very skilled and knows what is doing . Very friendly and warm. I wanted to get toned and I reached my goal in just a few months. Recommend 100% Best ever

I have been knowing Luigi all my life friend and coach. The results I had since I m following his workout program both on line and in person and I feel amazing after each workout. I reduced my body fat and I finally feel much confident and love my body.

Been going to this gym for a while it has definitely helped me to stay in shape. It has range of machines that suit my needs. Shout out to Rakeem who I have always found helpful and who has been willing to offer me tips to improve my routines.

Absolutely wonderful service. As a regular visitor, love the conversations and the support from the staff. Luigi is always helpful even though I am not a client, always helpful. Would recommend to all my friends.

Silmara is wonderful staff member, always very helpful with advice and giving tips when I’m doing something wrong and I always see her picking up the dumbbells after people when really it should be the people who use them doing it themselves. Overall makes my experience much better.

Since joining the gym group walworth road, I have felt and seen a tremendous about of growth both mentally and physically. Additionally, the Assistant Manager namely Giresse, has also been of great support, as he has facilitated my fitness journey with his charisma and profound expertise, further enriching my development holistically. I look better and most importantly I feel better. Looking forward to experiencing more growth within my fitness journey this new year!

Gym group is great, good halue, clean, machines work, and love access to multiple gyms. The Walworth Rd one is great - never toooo busy. Had PT sessions with Rakeem - really great! I was a beginner and he pushed hard while understanding my limitations, taught me a lot in terms of how to train properly, and super communicative and easygoing.

Great well equipped gym with some interesting machines definitely to be part of. Staff are also very helpful. Luigi is the guy which helps me a lot. Very happy and grateful.

Working out for sometimes now and I struggle managing my body fat and building strength at the same time, but since I follow Luigi’s instructions advice I feel everything goes in the right direction. Just a few months and I am feeling a different person love my look and strength has improved. Definitely recommend this guy!!