1/5 sierranevada 1 year ago on Google
Rude
and
unhelpful
staff,
do
not
make
you
feel
welcome
at
all.
I
have
Plus
membership
for
about
two
weeks
now
and
was
trying
to
access
the
gym
at
around
20:00
yesterday.
My
pin
was
not
working
so
I
buzzed
the
assistance
button.
Bearing
in
mind
there
were
two
trainers
sat
opposite
the
staff
access
door
having
a
chat
and
could
clearly
see
I
was
having
trouble
getting
in
and
did
not
come
to
help
or
send
someone
else
to
help.
Five
minutes
after
repeatedly
ringing
it
someone
comes
and
opens
it.
They
do
not
acknowledge
me,
are
on
their
phone
and
not
wearing
puregym
clothing.
We
walk
past
each
other
as
I
am
entering
to
talk
to
the
trainers
opposite
me
before
he
calls
me
back,
saying
I
shouldāve
spoken
to
him.
I
told
him
I
didnāt
even
know
he
was
a
member
of
staff
as
he
didnāt
acknowledge
me
or
wear
puregym
clothes,
no
āhow
can
I
help
youā
and
I
did
show
him
my
membership.
He
told
me
that
ādidnāt
matterā
and
that
I
āshouldāve
spoken
to
him
regardlessā
even
though
I
told
him
I
had
no
idea
he
worked
there
and
couldāve
been
anyone.
I
was
told
to
get
back
out
and
when
I
asked
if
he
could
help
me
he
laughed
shook
his
head
and
walked
off
outside
presumably
to
leave.
At
this
point
another
customer
told
me
āheās
always
that
rudeā.
I
rang
the
assistance
button
for
another
ten
minutes
whilst
the
trainers
are
still
sat
opposite
the
door
until
a
member
of
staff
enters
the
door.
I
walk
behind
them
and
try
to
ask
all
three
at
once
for
help
and
am
immediately
told
I
āshouldnāt
come
through
thereā
and
āneed
to
wait
until
someone
comesā
in
not
a
friendly
tone
at
all,
I
explain
I
have
been
waiting
a
very
long
time
and
my
Pin
isnāt
working
and
Iām
told
āit
doesnāt
matter,
you
need
to
wait
until
someone
comes
downā.
I
could
not
believe
this
is
the
tone
being
taken
with
someone
who
pays
a
lot
of
money
(Ā£33)
a
month
to
access
these
gyms.
Not
friendly
at
all
even
though
they
could
see
I
was
waiting
patiently
for
a
very
long
time.
I
had
my
membership
up
on
my
phone
and
was
clearly
not
trying
to
sneak
in
as
I
went
directly
to
staff,
however
I
cannot
wait
around
all
evening
as
I
work
nights
and
had
to
get
a
move
on.
Fortunately
one
of
the
trainers
then
did
help
me
access
the
gym.
I
have
contacted
member
services
regarding
this.
I
would
not
recommend
this
gym
to
anyone.
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