Local TESCO operates better than the Indian embassy. High Commission of London is the Worst! They will never answer calls. The VFS service they use does the same. They keep sending you round in circles. But they ensure you don't miss the experience you get visiting Indian Govt offices in India. They bought their same lazy attitude to UK. Well Done!! Shame on you.

Indian Embassy - Laziest & most useless embassy in the world. They bought their lazy work culture abroad and make they sure you dont miss their pathetic and lazy attitude you experience when dealing with govt offices in India. They even managed to find similar lazier partner like VFS and operate like a corner shop.

We live in 2022 where everything is online except services provided by HCI. It is impossible to get appointment for a simple surrender of passport for next 2 months. I got my UK passport from UK govt fully online in 3 weeks whereas HCI requires every application to be in person and there is a ridiculous waiting time before one can even get the appointment. The website feels like it was built when internet was invented. Try calling them and u will be lucky if u get a useful response. HOPELESS

Ridiculous service Whats the point of hiring staff when they don’t attend their phone calls and cant even help out. Clearly taking advantage of us and playing with our time. If you cant do the job then don't stop wasting out time Been trying to call them since they opened, they messed up dates and my visa expires one day before i leave the country when clearly i stated the date i leave Whats the point in going through the whole process when you want to be adding your own dates stop wasting our time

Attempted to get Emergency Visa: Absolutely atrocious service, emails have been unanswered for over a fortnight. All the correct documentation has been sent as required on the website. The landline number is never answered, and no option to leave a voicemail. The mobile numbers are disconnected for out of hours use. No counter services for emergency visas despite all Covid restrictions being lifted in this country. I was just told over an intercom to send another email and just sit tight and wait. This is all whilst my father is critically ill abroad, and no compassion is shown and I’m told to just await the process. I already have a 5 year visa that has been suspended by the Indian government due to covid restrictions but the staff are uninterested. So now I have to pay twice. Obtaining an emergency Visa should not take this long! Thousands of people will have lost loved ones and not been present because of bureaucracy. The process to obtaining a regular visa via remote office appears quicker.

If I could give minus stars I would, no phone calls are answered, no emails are answered, and no statements saying you cannot get a VISA. If one of the most incompetent embassy I have ever had to deal with.

I have applied for passport renewal in July and still waiting. No one answers phone and email response are in one line saying "its under process " which I know because I applied for it. No information about what is the hold up or anything. They keep asking you to email them which they ignore all the time. I doubt they read anything besides ur application number. Update: I went again to embassy to check my passport status. Normally lady takes my reference number and check but today was this bald guy very rude and for some reason always angry and annoyed. He was like go home and wait we don't take any inquiries. If we would be getting responses by email or phone (they only answered phone last week because Mr. Jay Shankar was in UK) why would we come all the way to embassy. Very rude. No help for Indian Citizen even though embassy is meant to help Indian.

Absolutely atrocious excuse for 'staff'. The reviewer who called them animals is right. Shouting and screaming at each other and at visitors like banshees. If you want the delights of a true to life Indian customer service experience all the way from Mumbai and Delhi then come here.

Fantastic experience, very straight forward when I arrived at the embassy on Monday. We had to wait two hours which Is to be expected as they are dealing with other things such as passports etc. Very friendly and helpful staff.I Was told my visa would be with me by the end of the week and it came back within 4 days which was fantastic! The only two things I would suggest is having the prices of the visas shown at the embassy as well as online as the price online was different to what I paid and to make it clear when filling out the form online that you need to take a photocopy of your passport with you as well as your actual passport. Other than that a great experience.

Had to apply for apply for an emergency visa for my cousin as there was a bereavement in the family. The staff were very friendly and courteous. They followed up to check if we had completed the process as the next day was bank holiday weekend. We were very happy with the services. Thank you very much

Funny how since the minister left they dont even bother to answer the calls!!! Last week was the only time they bothered. Poor poor service. God knows who trained the staff. They don't answer phone calls properly, in my opinion they arent honest. They Don't bother answering emails in a timely manner.. and have zero to no regard for people and their lives. Its a waste of time even writing a review for a service that doesn't care. If they did years of bad reviews would have been acted upon. Exceptionally rude staff. And they don't care.

My mother went to the Indian Embassy in London to apply for a special visa that's needed to carry her spouses ashes to India. This appointment was done on line with the Indian embassy. Upon reaching and meeting the Indian embassy officer who showed Zero empathy of her loss simply tells her that she is at the wrong place and she needs to make an appointment with the Visa Facilitator Office which is not correct. The VFO doesn't offer this. Service and this service is only offered by the Indian Embassy. So disheartening to see that the embassy staff has no willingness to help a 83 year person with this process and to give her a run around.

My brother was harassed by one of their staff thrice due to a same issue in their London office. Mr Patel made him arrange numerous documents which weren’t mention on the site. And even after arranging them in a months time and paying them the money to process the document he refused to do his job stating that documents are incomplete and started yelling at him when he showed there is no mention for the same. Arranging the documents which he asked for itself was too expensive. Very rude behaviour from the staff didn’t expect it from the brothers of our country when on a foreign land and in times of a desperate help.

Worst embassy I’ve dealt with. No one will answer the phone ( even the emergency ones), ridiculous, for a one sticker in the passport you have to go round and circles with these incompetent people.

Excellent service, staff are really helpful and supportive. You just need to ensure carrying right documents. Even they have provided a photocopy machine for free incase you need. Thank you to all staff for your kind service.

Indian Embassy's main objective is to help Indian nationals living outside. High Commission of India, London doesn't even bother to know how many Indians are living in the UK. When I called them to register myself. They said registering to the High Commission is our own choice they don't have any mandate. I'm not sure how they will help Indians living in this country if they don't have any details. Secondly when I applied for my passport renewal in London. It has been more than 6 weeks now, I'm calling high commission almost every day. They never answer the phone call and emails once in a while. I'm not sure if they are in the UK to help Indians or if they are understaffed which needs Mr Jainshankar's attention. They don't have any escalation email ID or any other way to contact them. Quality of service to be improved. At least if they don't care about Indian citizens.

Very bad service. People are very uneducated, uncultured and uncivilised. I went 3 times in order to get my POA documents attested. I followed all the rules present on the website. They really don’t agree with you no matter what the website says. I got witnesses along with myself and and was still refused Vineet(Govt official) told me to get my documents notarised and website clearly states it is not needed and after some days I took another appointment and then they attested and while returning the documents Vineet got the documents and kept the documents kept with himself and said you will have to get the documents from square 1 because you did not get them apostle. I really want to know about this person Vineet and sue him in India.

Very poor service, when I went there for power od attorney attestation on the appointment date after entering the office they gave me a checklist and I went again outside to take necessary printputs. Then I went to meet the officer, actually I didn't heard the tocken number, because I was busy with sequencing documents, they even don't have a screen to show the tocken instead they are calling number, and my friends heard and told me. When I went there the officer asking " you don't have ears❓️ or are you chatting in phone or talking with someone else" and he showed me some errors and I went again after correcting everything, then gave me a form that I need to fill, I gave them and there was a mistake in that, he showed it to his colleague and they were laughing at me, it was really embarrassing for me. I was not allowed to take phn with me, otherwise I will shoot this and take necessary action. I am a student that doesn't mean I am nothing. Very poor service. First time being an Indian I felt that I should not born in India. Writing with utmost pain. Thank you.

My mum went for a paper work, they were disrespectful to her and this is not acceptable. They told her to bring a paper and when my mother asked what is it. They told her “you need to google it, we don’t have time for that. Such behaviour is not acceptable. I read the review and I can see more people have faced same issues. This must get fixed asap. I’ve French and I’ve been to the french embassy and they more respectful and kind and willing to help if we do not understand certain things.

Friendly staff. Went for power of attorney attestation and it was over within an hour. It has a free copier machine inside for urgent use and is self operated . Attaching the check list required for power of attorney. Better to take 2 witnesses along with you

There are many more steps to be taken to improve the embassy in London, especially the attitude of the staff working there & waiting times; even after booking an appointment slot. Sir HE Doraiswami kindly look into this. Thank you.

Absolutely disgusting behaviour by these animals working in these embassies. They have gathered and hired the unwanted individuals in the society and put them in charge of visas and immigration issues. I called to confirm if I need a transit visa as the website says I don’t need and she goes she doesn’t know and I have to email them and she cut the phone on me. Now I have emailed them multiple time over the past weeks but no reply.

Big thanks to HCI london passport section. Had to apply for an emergency passport renewal as i i had an urgent travel to singapore. The staff were courteous. They followed up & ensured that passport gets renewed & dispatched asap. P.S : They have been dealing with huge volume ( unlike other coutries UK & US ) but still able to verify & process everything on time and i am pleasantly surprised and feel proud being an indian ! I find it really strange that people are ready to wait for 6m/1y just to get an appt for US visa ( they deal with less no of applications) but start moaning when they have to wait just for a week to get everything processed & done with indian visa/passport ( thanks to staff working on a war footing almost everyday !)

Excellent work ethic, professionaism and responsiveness, especially in the Passport and Consular services section. The best experience I've had with any High Commission/Embassy in the world. My best wishes as a citizen !!!!

Heartiest congratulations to the Indian High Commission in London for the massive change and smooth services offered, making us feel comfortable, giving the feeling of a home away from home. I personally was stunned by the warm and welcoming staff , trying it's best to sort out issuing the visa to my friend to visit India in just a day, when her father passed away! All thanks to the Minister of co ordination, never before the Indian community has come together in such a massive way as now , with a solid representation of each state with united participation in any event - . The HCI is now easily accessible and always very encouraging in pushing the diaspora to build a strong representation of motherland in UK and a greater contribution towards it!! Thanks for all the support which gives us the feeling of confidence , that there is someone to listen.

Worst embassy of all time. I tried to renew my passport but they seemed to do that and when I asked why they said to get out. Now I have been living in the UK for ten years I applied for a British passport.

They do not answer phone calls it seems. I called up at numerous times and it gave me automated options. I clicked through the options only to find their lines were not available each time I called. It said their lines are open between 8:30am to 5pm, however I called up at 3:30pm on a weekday yet i still got this response...

I had very worst experience with HCI, I’m right now in the emergency situation for seeking the status on my newborn sons fresh passport but I’m keeping calling to the personal department number which is in website no one lifting the call and even tried with emergency number as well the outcome is same, very worst services provided by HCI London

India embassy staffs are really rude and unprofessional at their job and I was told so what if I hold British passport, not like I’m going kill them with British passport.. my family brought tickets to travel bangkok but transit in India which was less than 4 hours but they couldn’t leave because of unprofessional answer after hours off calls plus when I searched online.. it’s said we do not need visa for transit if it less than 24hrs Was this a lie or what There wasn’t e visa option for British people What a shame

After 2 months of failing to book an appointment online I finally decided to visit high commission to get an appointment in person. I met Shadaab who absolutely helped me and showed his professional attitude to understand and resolve the issue. also arranged an appointment for my application. I have received an appointment date and time. I much appreciate all the help and keep it up for shadaab!!!

I visited this place for a emergency visa. The service was excellent. I was very pleased to experience such good professional service. I was personally helped and guided step by step by the staff. Overall superb professional service.

Smooth and professional service. Used their service for birth certificate and well well. Thanks a lot. Entrance is confusing but you could figure it out from my photos. COVID protocol in place.

Very unprofessional. They need to have more strategic way of providing good service. You are just lost as the phone are not attended by thier staff. Emails are not answered and clearly this causes distress to people who want to travel to India.

I recently attended the consular camp held at Glasgow and I was pleasantly surprised by the outstanding support of the HCI officials. I had a different impression of how the officials would behave but the officials of HCI London changed it. They are extremely supportive and approachable. Special Kudos to passport services..

Had applied for passport renewal via vfs and the personnel from HCI had called me directly to clarify a few things and process my passport promptly. Greatly appreciate the support received.

I needed emergency visa for India. HCI Public Response Unit called me back after a couple of email clarifications. The lady couldn’t give me her name for security reasons but she was great help and explained everything I needed to do in simple terms. The website defo needs a lot more work but the personal touch was fantastic.

Fantastic service.. specially the OCI department staff named Vipin..👍 He reaponse to any query you have very speedily and positively…He take care of your case personally and even he does not hesitate to provide updates via email…. He is very polite and helpful even when you visit Indian Embassy.I think this person is very efficient and professional at his duty…. Its not only my personal experience but I have heard about his good work from many applicants. I think Indian High Commision in London should be feel proud to have him on board👍👍👍

Very helpful staff. There is a photo copy machine only for those who need it in Emergency however I tried to use it for my personal which was acknowledged professionally. There is a self service photo booth also inside. Their service is good.

Excellent service, great job done by the staff.. If u have all ur documents ready as per the checklist, ur sorted..!! Best part was the security.. ull were too good guys.. strict & friendly.. 🙂 Did a POA...

I had visited IHC in London for PP collection. I trained staff. Helped me throughly.

I had visited HCI for birth registration of minor. It was easy and quick, provided we follow all the document checklist in advance that is being suggested. Staff was good and Professional

I'm delighted to share my positive experience with the Indian High Commission in London. The staff was exceptionally helpful, supportive, and provided clear guidance throughout my interactions. Their commitment to assisting and ensuring a smooth process was truly commendable.