Just went in for a quick browse by myself when there were no customers but two ladies at the receptions. When I exited I was promptly, and rudely, spoken with a snide tone of "you're welcome!" followed by slamming the door shut. It was still early afternoon (store still open!) and the women was clearly more interested in chatting among themselves than be at least showing some manners to potential customers. Not sure what I deserved for the rudeness. Unlikely to top up my tank from this store now. Shame.

What a weird experience! I have a small tank roughly 24 litres, and was told "i probably won't sell to you its too small. Plus I have to fill out lots of paperwork". I checked on the wall & they sell the same size. The phone rang & the assistant decided to chat about his personal problems for 5mins. My 3 year old daughter & I were least impressed. Needless to say this was a rather confusing & disappointing experience. "How not to sell to customers." I came to buy two goldfish not to become an aquarists!

Lovely atmosphere here went with my gillfriend too but something fishy going on here however, couldn’t quite plaice what, the fish were shellfish too.

They have amazing fish in there

Very very bad, I order from the Mc Donald app, my drinks are split over the burgers and the burgers are so cold. I have called several time the Mc Donald local store on Holloway Road that I ordered and they didn’t answer, I have called the costumer service number and they didn’t answer as well.

Hi, Do you sell shrimp for a tropical fish tank? thanks

Small shop, good service/advice...not good for parking

Terrible customer service! I've been there like 5 times, they don't even lift up their head from their phone to serve you. I got fish from them, it turns out one of them was ill, it died suddenly and infected the others, I went there twice to hear they "do not return dead fish". They didn't help me out at all, and didn't even help me cure the others even though I showed them videos I took of the fish and didn't understand what the problem was. They accepted no responsibility, told me that when they get new fish, sometimes they die as well or come in dead. Now two more died, one being the one I had for 8 months before the others, which had a lot of sentimental value to it. I'm extremely saddened and so very disappointed that these people only care about the trade and money side of things, not the living things they make the money off of.

Lovely customer service. Really knowledgeable staff and we are happy with the fish we've purchased. From all fish we've bought, only 2 died, but it must have been due to the cold weather/stress in transport, as it was really cold when we took them home. All other 16 are healthy and they seem happy in their new home! 😊

Lovely costumers service friendly ppl . I will go back to buy fish now my aquarium is ready .

Small but very nice fish and aquarium supplies store. The staff is also very friendly and knowledgeable.

I love supporting local neighborhood stores, and I really like the feeling this little one has. The owner is very kind and helpful and tries his best to provide solutions for any issue I might have. It’s true sometimes there might not be a huge selection, although there are enough products to cover all basic necessities. I know as well Amazon has more competitive prices but it’s worth it visiting and helping independent stores.

Salesman very knowledgeable,please tell experience for my 13 year old and my self..spent £44..well spent

Bettas are kept in horrible conditions. I bought one and the only reason I did so was because I knew he would die if not. I tried to hint that something was wrong and got told that all the fish were in very good health. He had fin rot, a bacterial infection, and was extremely skinny. He was so unwell that he couldn’t even swim properly. The water he came in was freezing cold despite bettas needing to be in water around 75F and had ammonia levels of 0.4ppm (for anyone reading this who is not very knowledgeable, ammonia should be 0ppm. It comes from waste products and is very very harmful to fish). My only regret in rescuing this betta is that it required me to give this shop my money. Not only this, but I was given unsolicited advice without the person having any knowledge of what size tank I have or knowing if there were any tank mates. It was like they assumed I knew nothing. They were very nice when interacting with me, don’t get me wrong! And so I’m hoping that this was just accidental misinformation and excitement regarding the advice, as opposed to willful negligence. But the bettas are being neglected nonetheless

A bit small but some good stock of fish

Small but well appointed shop. Very knowledgeable and friendly staff.

Really friendly, welcoming and informative! Bought some fish a couple months ago and followed their advice following my purchase. All fish are live and well and some have even bred! Thanks a lot! Will be coming back soon!

An excellent shop with an extremely friendly, helpful and honest owner! We went to him looking to re-start an aquarium and he was very helpful, we haven’t decided on one yet but when we do one day we will for sure be purchasing from him only!

Amazing professional service from very kind people! They helped me when I was having a tank emergency including putting the products I needed in an Uber. Will definitely shop here again even though it’s across town from me. Thank you!

I am one of the regular customers. I enquired on how I could despose of unwanted pest snails in non cruel way. I been advised to bleach them. I do not see myself doing that. The customer service is not up to the standard to be honest. There need to be more customer care and respect.

Friendly helpful staff all fish focused could have had more of as choice on ornaments and tanks

Nice clean shop lots to choose from in fish plants and all things fish

Fantastic place , good prices, you can found everything there 👍👍👍, absolutely amazing costumer service

Good customer service, price and selection. Though given the premises is set back on the pavement, they might want to go full bells and whistles to be noticed by passing traffic. Especially given that lockdown has awoken many lazy would be hobbyists.

Great selection at the shop and Arthur was so helpful and friendly! Definitely coming again.

Bought a Plecko and some other aquarium items yesterday, not only is the shop a marvel to walk around, the staff seem very knowledgeable about all aquarium needs. This is my new aquarium maintenance go to place

Great shop, friendly staff. Always helpful can advise on what you need. Great selection of cold water and tropical fish, accessories, food and fishing equipment too all under one roof. Happy to help you set up and very supportive even after you have purchased your items. Highly recommended! Thank you for being amazing!

Amazing shop with amazing people working in. Yesterday we bought some fish and the guy working there was very very friendly and helpful. First time I saw that high quality customer service! Well done👍👍👍👍👍👍

Great shop! Got our office fish from there!