1/5 Saeed D. 1 year ago on Google
Don’t
stay
here
unless
you’re
a
Saudi
royal
or
descendant
of
an
Arab
Sheikh!
The
staff
seem
to
bend
over
backwards
to
cater
to
the
Arab
clientele,
but
unfortunately
our
experience
was
quite
the
opposite.
If
you’re
used
to
getting
showered
with
benefits
due
to
your
Marriott
Elite
status,
do
yourself
a
favor
and
stay
at
a
different
t
hotel.
Here’s
a
summary
of
my
two
day
stay
at
the
Wellesley
Knightsbridge
in
London.
1.
I
chose
the
complimentary
breakfast
instead
of
points
(Titanium
Elite
benefit)
and
was
told
for
£5
pound
add-on
charge
for
the
English
breakfast.
It
feels
cheap
to
ask
for
£5
at
a
luxury
hotel
for
breakfast
when
offering
free
breakfast
to
Elite
members.
Made
me
feel
like
I’m
checking
in
to
a
hostel
rather
than
a
top
category
Marriott
hotel.
3.
When
early
check-in
was
not
possible,
I
was
told
to
“spend
time
at
Hyde
park
while
the
room
is
being
prepared.”
Normally,
at
luxury
hotels,
it’s
customary
to
offer
credit
at
the
bar,
restaurant,
or
breakfast
which
is
welcoming
and
makes
you
feel
appreciated
as
a
Titanium
Elite
customer
while
the
room
is
being
cleaned.
What
is
the
point
of
the
hotel
inquiring
about
arrival
time
beforehand,
if
no
arrangements
have
been
made
in
advance
to
accommodate
Elite
tier
customers?
Not
even
a
bottle
of
water
was
offered
upon
check-in.
I’ve
stayed
at
St
Regis
and
Ritz
Carlton
properties
in
the
past,
and
while
the
Wellesley
is
in
the
same
category,
unfortunately
my
experience
was
not
comparable.
4.
The
check-in
process
was
long
and
no
information
about
the
hotel
was
given.
After
waiting
some
time
to
hear
back
from
the
manager
upon
inquiring
about
a
suite
upgrade,
I
was
told
they
would
“give
me
a
deal
and
I
would
pay
£600
per
night
to
upgrade.”
Again,
as
a
Titanium
Elite
member
I’d
rather
hear
no
suite
upgrade
is
available,
as
opposed
to
we
have
availability
but
you
have
to
pay
£1200
to
upgrade
for
both
nights.
What’s
the
point
of
having
an
Elite
membership,
if
it
comes
with
no
perks
at
the
Wellesley?
5.
The
room
(305)
was
the
most
disappointing
and
saddest
room
I’ve
ever
stayed
at.
Felt
crammed
and
like
a
prison
cell-the
door
to
the
balcony
was
locked
with
a
wire,
and
when
asked
the
front
desk
why
I
cannot
access
the
balcony,
I
was
told
“your
room
doesn’t
have
access
to
the
balcony,
the
suite
next
door
has
balcony
access
and
to
make
sure
the
suite
has
a
private
balcony
we
have
locked
the
balcony
door
in
your
room.”
What’s
the
point
of
having
a
balcony
if
you
can’t
access
it.
And
the
fake
greenery
in
the
balcony
is
off-putting
for
a
hotel
of
this
caliber.
6.
I
had
to
ask
the
front
desk
lady
if
there’s
a
gym,
lounge,
which
finally
prompted
her
to
give
us
a
tour
of
the
hotel.
It
made
me
feel
as
if
they
wanted
us
to
just
go
to
our
room
and
get
the
whole
check-in
over
with.
7.
I
inquired
about
a
late
checkout,
I
was
told
to
check
in
on
my
departure
date.
Again
no
attempt
was
made
to
accommodate
an
Elite
Titanium
member.
I
had
to
change
my
plans
in
case
a
late
checkout
was
not
offered.
Again,
this
is
not
the
experience
Elite
Marriott
members
seek
when
they
book
hotels.
Finally,
upon
posting
this
review
as
part
of
the
hotel
survey,
the
hotel
contacted
me
and
basically
told
me
to
book
again
with
them
and
they
make
sure
the
items
mentioned
above
are
taken
care
of
next
time.
Like
if
you
go
to
a
hotel
once
and
spend
a
lot
of
money/points
and
have
a
terrible
experience,
what
incentive
are
you
providing
to
the
guest
to
stay
at
your
hotel
again.
I
would
not
recommend
this
hotel
at
all
to
anyone
due
to
their
poor
customer
service.
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