Featured Reviews


Frequently mentioned in reviews: hotel (36) stay (25) room (23) cigar (23) staff (19) Wellesley (19) experience (17) service (16) breakfast (10) time (10)
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  • 1/5 Saeed D. 1 year ago on Google
    Don’t stay here unless you’re a Saudi royal or descendant of an Arab Sheikh! The staff seem to bend over backwards to cater to the Arab clientele, but unfortunately our experience was quite the opposite. If you’re used to getting showered with benefits due to your Marriott Elite status, do yourself a favor and stay at a different t hotel. Here’s a summary of my two day stay at the Wellesley Knightsbridge in London. 1. I chose the complimentary breakfast instead of points (Titanium Elite benefit) and was told for £5 pound add-on charge for the English breakfast. It feels cheap to ask for £5 at a luxury hotel for breakfast when offering free breakfast to Elite members. Made me feel like I’m checking in to a hostel rather than a top category Marriott hotel. 3. When early check-in was not possible, I was told to “spend time at Hyde park while the room is being prepared.” Normally, at luxury hotels, it’s customary to offer credit at the bar, restaurant, or breakfast which is welcoming and makes you feel appreciated as a Titanium Elite customer while the room is being cleaned. What is the point of the hotel inquiring about arrival time beforehand, if no arrangements have been made in advance to accommodate Elite tier customers? Not even a bottle of water was offered upon check-in. I’ve stayed at St Regis and Ritz Carlton properties in the past, and while the Wellesley is in the same category, unfortunately my experience was not comparable. 4. The check-in process was long and no information about the hotel was given. After waiting some time to hear back from the manager upon inquiring about a suite upgrade, I was told they would “give me a deal and I would pay £600 per night to upgrade.” Again, as a Titanium Elite member I’d rather hear no suite upgrade is available, as opposed to we have availability but you have to pay £1200 to upgrade for both nights. What’s the point of having an Elite membership, if it comes with no perks at the Wellesley? 5. The room (305) was the most disappointing and saddest room I’ve ever stayed at. Felt crammed and like a prison cell-the door to the balcony was locked with a wire, and when asked the front desk why I cannot access the balcony, I was told “your room doesn’t have access to the balcony, the suite next door has balcony access and to make sure the suite has a private balcony we have locked the balcony door in your room.” What’s the point of having a balcony if you can’t access it. And the fake greenery in the balcony is off-putting for a hotel of this caliber. 6. I had to ask the front desk lady if there’s a gym, lounge, which finally prompted her to give us a tour of the hotel. It made me feel as if they wanted us to just go to our room and get the whole check-in over with. 7. I inquired about a late checkout, I was told to check in on my departure date. Again no attempt was made to accommodate an Elite Titanium member. I had to change my plans in case a late checkout was not offered. Again, this is not the experience Elite Marriott members seek when they book hotels. Finally, upon posting this review as part of the hotel survey, the hotel contacted me and basically told me to book again with them and they make sure the items mentioned above are taken care of next time. Like if you go to a hotel once and spend a lot of money/points and have a terrible experience, what incentive are you providing to the guest to stay at your hotel again. I would not recommend this hotel at all to anyone due to their poor customer service.
    4 people found this review helpful 👍

  • 5/5 George A. 1 month ago on Google • 18 reviews New
    Absolutely thrilled with the cigar collection! The person in charge of the lounge was super friendly, and I think the manager, Ravi, went above and beyond to help us out. 😃

  • 2/5 Conni W. 2 years ago on Google
    The bedroom walls were so thin we could hear absolutely everything around us, including a man on the phone and watching tv all through the night. We were told the dress code for the Oval restaurant was formal but there was a man wearing a fleece and jeans dining in there. There was one single vegetarian option which was a basic pasta dish. We wanted to have a post-dinner drink in the Crystal bar but it was very loud and busy with very rowdy people pouring in from outside. There was nowhere to sit. The door to the “cigar terrace” was constantly being opened so the bar, the lounge directly opposite and the foyer were thick with cigar smoke. The waiter made space for us to have a seat after we pointed out we were hotel guests, but it was so smokey indoors that we couldn’t endure it and had to go back to our room. Wouldn’t recommend the hotel. Upsides were the butler service, the bathroom was very good, and the staff were nice.
    2 people found this review helpful 👍

  • 5/5 sharon J. 1 month ago on Google • 11 reviews New
    Service is impeccable! We don’t want to go home ! The humidor has an amazing selection of some of the finest cigars ! Everyone is so incredibly nice , very attentive and knowledgeable! Thank you all for making our stay so special!

  • 5/5 John E. 2 years ago on Google
    Beautiful place...great location Fabulous staff.
    1 person found this review helpful 👍

  • 1/5 Adam M. 3 months ago on Google New
    Egotistical, money hungry Manager. Cigar lounge was 10/10, Location is amazing, food and drinks were outstanding, the two waiters who served me and my friend were also very good. However, the manager. At first he spoke to me like I was doing him a favour by visiting the cigar lounge, very egotistical, and from the rest of the reviews on here I can see I’m not the only one who’s experienced this. They have a minimum spend of £25 at the cigar terrace and £50 after 11pm, and I clearly heard him tell the waitress “make that table over there stay past 11pm” as he pointed at a table or about 4 people. Pretty weird if you ask me. Why would you want to squeeze more money out of these individuals when it does not Benefit you in any way? Will definitely be my last time at the Wellesley.
    1 person found this review helpful 👍

  • 1/5 Eng. Rashid Al K. 4 months ago on Google
    Cigar lounge manager is very rude refused to give us a table claiming that there is no table available. We were waiting for an hour. When we showed him the table he ignored us and we heard him promising some other customers who just arrived after a second they took that same table. We discussed it with him. He said you don't talk to me. I am doing my job!!!!!!! It is totally unacceptable behavior and attitude. We were under the impression that this hotel offers extraordinary service and well-known for its reputation but it is totally the opposite. I do not recommend it at all
    1 person found this review helpful 👍

  • 5/5 Adira D. 2 years ago on Google
    More Happy Birthday to Me! Beautiful and extra attention to details from a fruit platter, birthday dessert, rose petals on the bed and candles. The Wellesley team went above and beyond to make my 50th amazing. I’m eternally grateful. Delicious food, Amazing staff-EVERY SINGLE ONE OF THEM goes the extra mile to welcome you and make your stay one to remember! Everything is sparkling and cleaned to a perfect level. One of my favorite places to stay!
    1 person found this review helpful 👍

  • 1/5 Bill L (. 2 years ago on Google
    Reservation canceled, no explanation. Still availability on their website..looks like they canceled because now the hotel is in more demand and they can make more money by charging more. If you book a reservation, just realize it may be canceled for a guest that is willing to pay more. 5 star rating is a joke, maybe negative 5 stars.
    1 person found this review helpful 👍

  • 2/5 Alessandro S. 5 months ago on Google
    A Luxury Collection hotel near Hyde park corner. The hotel has little more than 30 well-appointed rooms. They are well-designed too (plenty of power outlets) but not in perfect working order. In my room the shower temperature jumped from "quite cool" to "scalding hot". The breakfast is standard, not exceptional. Some of the pastry was very dry, as if from the previous day. What sets this hotel apart is the very disappointing service. For instance, at breakfast the waitress insisted that we sat at a tiny table for 2, rather than a roomier one, even if the dining room was practically deserted (one more person besides us) and no one joined. As we sat down, we were asked if we wanted water, and we later discovered that it was not included in the breakfast price (rather, they charged 6.50£+ 12.5% service for it). The staff's courtesy comes across as affectation, as every time an issue was mentioned nothing substantial was done to address it. For instance, the sneaky charge for the water was not removed after we pointed it out. When the issue with the shower was highlighted, the staff said that "had we known, we could have sent someone to explain to you how to operate the shower" which felt more than a little condescending. The hotel has a complimentary chauffeur service, within a 1.5 miles radius, but it cannot be used if one has "luggage" (one piece of cabin hand-luggage). This lack of flexibility, and the lack of recognition of Marriott bonvoy elite members (unlike other Luxury Collection properties) makes me sure not to return unless the prices are a bargain. I would not pay more than 170£ for a standard room in this hotel. (And this stay, though paid in points, was much more costly) The photo shows the rather nice decor of on of the corridors.
    1 person found this review helpful 👍

  • 5/5 Paul G. 8 months ago on Google
    The staff has been amazing. The room is awesome and, more importantly, the shower pressure is great. Def coming again

  • 5/5 Kelly N. 5 months ago on Google
    Outstanding stay at the hotel. Impeccable service, luxurious rooms, and a central location. Highly recommend

  • 5/5 Mad M. 6 months ago on Google
    If you type in the best cigar lounges in the world, there are 11 cigar most exclusive lounges, and one of them is in London called the Wellesley, located inside a luxury property collection of Marriott Hotel. Amazing collections of cuban cigars. The cheapest cigar is 90 GB pounds, which is the equivalent to $117 per stick !! And they also have one of the most expensive cigar I have ever seen. They're vintage and rare,i t'll blow your mind ! A stick of the rare Cohiba Behike 40th for $10,500 per stick. Yes, that's right, per stick ! And a glass of Macallan 50 ( keep in mind there's only 2 oz in a glass) for over $11K. Service was impeccable, and the food and dessert were superb. It's worth the visit even if you don't get the Macallan 50 😊 Champagne wishes and caviar dreams...Salud!

  • 5/5 Chloe Y. 1 year ago on Google
    I just wanted to do a review just to say thank you to the Wellesley for the most magical stay. My husband and I are so grateful for what you did for us for our stay on Thursday 8/12 -Saturday 10/12 during our wedding on Friday 9/12. As a collective, we had a warm welcome from the wonderful doormen who helped us with parking up outside the hotel, helping us in with all of our wedding attire. The beautiful receptionists making us feel so welcome and showing us to our incredible room! The Ella Fitzgerald Suite, wow wow wow. Sooooo beautiful, comfortable, traditional English glamour and decor was superb. Our butler was lovely and was there ready to help with our last minute panics during the build up to the wedding! We had breakfast in bed the morning of our wedding which was insane, the eggs were edible gold! There wasn’t one thing we asked which was too much for the staff. The beautiful Sarah (I think her name was) helped my husband by pressing his shirt before we left which made it much easier so I didn’t need to! The cigar terrace has always been a favourite for us and service is second to non, but the hotel itself is a beautiful boutique small hotel which you’re waited on hand and foot and truly felt like a Queen over my wedding. We absolutely will never stay elsewhere when coming to London. If you’re reading this wondering what The Wellesley is like, I hope this sells you to stay there because I promise you won’t regret it. The only downfall is that I wish I stayed there for a whole week! Thank you to the whole team for making our wedding preparation and stays so magical. You guys will always have a special place in our hearts and can’t wait to stay there again! With love, The Pages x

  • 4/5 Mike Q. 9 months ago on Google
    Excellent location and service. Rooms are beautiful, but small and jammed with furniture. Fine dining and breakfast. Staff is wonderful. However, the staff need to smile and cheer up with customers. That would go a long way in making differentiated hotel experience. I might not come back again.

  • 5/5 Dan L. 5 months ago on Google
    We just had the pleasure of a wonderful stay at the Wellesley to celebrate a birthday weekend. From the moment arriving the service was attentive and personal, the room simply stunning, and very well appointed. We had a beautiful junior suite with a park view. We took advantage of the Chauffeured lift to dinner and very much enjoyed the company of our driver and his insightful stories of the area. Breakfast was great, and again freindly and attentive service. this is a small hotel, and that makes for a very welcoming and personalised experience. I cannot praise the hotel or team enough and will most certainly be back, can't wait!

  • 5/5 jose' A. 1 year ago on Google
    Is the best Hotel in all london. The service is 5 star. And the people that working there is Amazing.

  • 3/5 Lady Eva de T. 1 year ago on Google
    Hotel is nicely designed and the rooms are beautiful and big for London. Unfortunately, the cigar bar smells so strong that you can smell it in the whole hotel. If you are in a street facing (I think too be posh they say Hyde Park facing) room, the cigar smoke comes in directly when you try to open the windows. Better ask for a higher room. Don’t remember the gym or pool- might not have one. Unfortunately, due to the cigar bar the other guests are mainly men and like to talk very loud about how successful business men they are. If you’re not interested in joining that conversation better bring ear plugs because they try to impress everyone in every corner with their phantasy success stories. One last thing: a complementary driver is a nice thing if you can book well in advance, don’t need it in peak time or if it doesn’t rain. In all other cases they are probably busy and your better off just getting a taxi. The drivers are really nice though when you happen to get one.

  • 1/5 Steve R. 1 year ago on Google
    Cigar lounge looks enticing but staff & guests banging in and out of a door to the cigar terrace means your expensive cocktail experience will be chilly, uncomfortable and disturbed.

  • 3/5 Mike R. 1 year ago on Google
    I didn’t feel like this place lived up to its expectations. Every time we went in and out, one of the doorman interrogated us each time to get past him, which was very bothersome and putting-off. The balcony I paid for was in an alley, and covered up, which made it pointless and a waste of money. We stayed in Soho at another hotel before and enjoyed it much more and the staff was more attentive, and the doorman REMEMBERED us with open arms.

  • 5/5 Paul W. 2 years ago on Google
    Flawless…..our one night out in The Wellesley. We were greeted by a man that turned out to be a absolute Gentleman “Christian” we first enjoyed the pianist and lovely made drinks leading onto the Cigar room which was just a lovely experience but the icing on the cake was a personal tour of the cigar humidor by Christian. The mans passion just pours through and his extreme attention to detail had him come across the room because he had noticed I was having a harder draw than on my previous cigar and offered a solution “perfect draw” or a new cigar. Outstanding Hosts, ambiance, beverages and Cigars. Thank you so much, I will enjoy sampling your favourite cigar next time I come Christian. Kindest regards Paul & Tasha

  • 5/5 aaron m. 1 year ago on Google
    Cigar lounge and section is superb, the only area of improvement here is that with such a fine list of whiskey there are no nosing Glen cairns

  • 5/5 Marc A. 1 year ago on Google
    Swanky boutique hotel in dazzling Knightsbridge. The Wellesley’s rooms and suites are among London’s best. Decor is a mix of provincial and deco, adorned with Hollywood portraits and famous cigar aficionados . Staff excelled and the bar and cigar scene are spectacular.

  • 5/5 Tom B. 1 year ago on Google
    I’m usually brand loyal and Marriott properties are my hotels of choice, however I’m not usually as loyal to which property. This all changed on my past visit to London. Upon calling The Wellesley and explaining I was having trouble finding parking the concierge immediately said circle the block and I will be waiting for you. Sure enough as I came around the corner there he was making sure I knew where to go and park. The experience only got better as Juan at the desk checked us in and realizing we were quite tired from our flight from the US started asking for preferences on going to our room or grabbing a quick bite. The concierge again offers his services in suggesting restaurants and timing so we could unwind and plan our evening. He made us a reservation for COYA, a true dining experience with a call and let us know they would be expecting us. Only after getting to COYA did we realize this is a hot ticket and reservations are usually several weeks out. After traveling UK for business we decided to stay at The Wellesley our last night and again Juan and the staff were there to make sure our stay was truly an experience. We will be staying at The Wellesley on all of our trips to London.

  • 3/5 Derek H. 2 years ago on Google
    The staff make this place. They're fantastic. Breakfast was good too. But the hotel itself including the lobby and especially the room (suite with view of Hyde Park) felt more like 4 star and needs a refresh / lick of paint

  • 5/5 Kyle C. 1 year ago on Google
    Just exceptional. I have stayed in a lot of luxury hotels and it's very rare that staff I've never previously met seem to know my name already. It's very reassuring. And creates the ambiance of a luxury boutique hotel. Everyone from the check in staff, to the bartender Sebastien to the front staff and housekeepers just provide an exceptional service experience. There really is not anything I could say they did not do well from a service perspective. We loved the room. Very upscale and updated. Spacious bathroom. Beautiful common areas. And exceptional exceptional location across from Hyde park. I highly recommend you splurge and stay at the Wellesley on your next trip. Weekend concierge in particular was very top notch. I wish I had caught his name.

  • 5/5 Peter M. 3 years ago on Google
    I always enjoy coming here for after dinner drinks, mine is a Zacapa dark rum from Venezuela and a Wide Churchill Cuban cigar. if you haven't been here, you should. You will love it!

  • 5/5 Chris P. 3 years ago on Google
    Absolutely overwhelmed by the hospitality shown by all the staff. A great venue for the discerning cigar aficionado or whiskey/brandy/cognac connoisseur. Expect to pay the price for the experience, but so worth it. You will not be disappointed.

  • 5/5 MikeGaunt 3 years ago on Google
    Thank you to the Wellesley for hosting us on the evening of our wedding. Covid restrictions meant that we had to have a smaller event but the hotel and staff made this an evening to remember. Thank you for your kind note and for decorating the room. The staff were all really friendly and helpful and it was a superb experience, we were sad to leave!

  • 4/5 H. A. 2 years ago on Google
    I love their cigar garden it is the best place to smoke cigars in London friendly stuff excellent food good furniture semi-open and they have a very good collection of Cigar. Located in every location in Knightsbridge the drinks over there is a of a very high-quality my experience of that place is incredible.

  • 5/5 Khaled M. 2 years ago on Google
    Did a stay cation there. Top notch hotel with butler service. The bed and the pillows were so soft and comfy. Reminded me of the home alone 2 movie where butler serves ice cream to Kevin in bed whilst he watches the TV.

  • 5/5 marita t. 6 months ago on Google • 2 reviews
    I had the pleasure of staying at the Wellesley Hotel Knightsbridge for three nights in September, and I must say it was an exceptional experience from start to finish. From the moment I arrived, the warm and attentive staff made me feel like a valued guest. The hotel's luxurious ambiance and elegant decor immediately set the tone for a memorable stay. My room was beautifully appointed with every amenity I could wish for, including a comfortable bed, and a spacious bathroom. The highlight of my stay, however, was the impeccable service provided by the staff. The team at the Wellesley went above and beyond to ensure my comfort and satisfaction throughout my stay. I highly recommend this establishment to anyone seeking a top-tier hotel experience in London. My stay here was truly unforgettable, and I look forward to returning in the future. Thank you to the entire team at the Wellesley for making my stay so memorable!


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