HENX Inn Hostel image

HENX Inn Hostel

Hostel

๐Ÿ˜  TL;DR: Don't bother. Horrendous accommodation. Very overpriced for the quality and cleanliness. First impressions: We arrived at side door and were greated by heckles from the inebriated locals who were gathered on a nearby bench. We rang the doorbell and were granted entry to discover a hallway fu... People often mention door, room, hostel, night, shower,


Address

323 New Cross Rd, London SE14 6AS, United Kingdom

Price rating

$32/night

Rating on Google Maps

2.10 (51 reviews)

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Featured Reviews


Frequently mentioned in reviews: door (9) room (9) hostel (9) night (8) shower (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jonathan R. 2 years ago on Google
    TL;DR: Don't bother. Horrendous accommodation. Very overpriced for the quality and cleanliness. First impressions: We arrived at side door and were greated by heckles from the inebriated locals who were gathered on a nearby bench. We rang the doorbell and were granted entry to discover a hallway full of dirt and clutter. Rick was a pleasant host and check in was straight forward. We willingly paid our ยฃ10 cash deposit for the room key and we were shown to our room. Rick pointed out the facilities and he was very helpful and friendly. Foisty Funky Five: Our expectations were low due to the price we paid. However, I cannot emphasise enough how disgusting this place is. The bedroom walls, door, window, fixtures and fittings were all rank with dirt. We found short and curly hairs in the bedding. The futon was full of stains. The curtain was a full foot too short for the window and was also disgusting with stains. The window sill was grotty and in disrepair. There was a band conducting a warm-up for their gig that evening in the bar below. The vibrations of this could be felt through the floor and this clashed with the din from a speaker which had been placed outside the hostel door. Bathroom Bonanza: There were two bathrooms located just a short walk down the corridor. Again the walls are appallingly dirty and marked. Both bathrooms were in a poor state of repair. The furthest away from our room was the better quality of the two. However, it had no holder for the shower, the cistern lid was cracked in half and there was a sodden and stinky shower mat crumpled up behind the door. The other bathroom had holes in the toilet seat, a shower curtain full of mould, the extractor fan half hanging off the ceiling held on with masking tape and full of mould, and the shower head holder attached with tape. It also had a stinky soaked shower mat. It is hard to say which room smelt worse, they were pretty much on a par for their assault on our senses. One Night Stand: We quickly dropped our bags and made a swift dash for closest boozer. We decided we'd give the place a chance. But knew we'd need to be seriously smashed to survive the night. Challenge accepted. We returned around midnight, closed the window and were thankfully drunk enough to manage to get our heads down. Unfortunately, the pub directly beneath our room is open until 4am, and once our skinfuls had worn off, regardless of the closed window, we were awoken by the noise and vibration. The room had also become uncomfortably hot and a few hours of ruinously broken sleep ensued. We went for breakfast up the street and decided that another night in this place could break us. We booked another place a couple of miles away and checked out. We advised the chap at reception that we were booked for another night but we're leaving and asked for our key deposit back, he returned it without any issues. It is also worth noting that he seemed entirely unsurprised we were going and made no attempt to ascertain the reasona for us doing so. But I suppose its fairly obvious. Realistic: As previously mentioned I think our expectations were realistic about the quality of what we would experience at this hostel. However, it felt unsafe, unsecure, and unsanitary. There's clearly little to no cleaning that goes on and the upkeep of the establishment is extremely poor. We felt the need to bar the door with a chest of drawers at night (which revealed dust and grime behind where it was originally placed) as there was no additional internal security measure to secure the door. We felt the need to wear shoes when walking round the room due to putrid state of the establishment. I would imagine you can get better quality for less elsewhere. My advice would be to do so.
    8 people found this review helpful ๐Ÿ‘

  • 1/5 Lee G. 2 years ago on Google
    Absolutely disgusting. I didn't stay the night it was filthy the toilet and shower was out of order. There were large groups of men drinking and smoking drugs outside the front door. Do not bother I ended up sleeping in my car
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Martyna K. 2 years ago on Google
    never ever consider staying there! when we arrived there were a bunch of drunks and junkies outside who were bothering us which made us feel completely unsafe and uncomfortable. the stuff member was absolutely wasted, smelled like a few bottles of vodka and instead of taking care of the guests he prefered to sit outside with all these sketchy people. i wasnโ€™t expecting much from a place for that price but what i saw there was so shocking and scary that we immediately left. please do not stay there if you value your safety
    4 people found this review helpful ๐Ÿ‘

  • 1/5 lili b. 1 year ago on Google
    As someone who lives locally in new cross, I have had numerous bad experiences with the staff of this hostel. Stay at st Christopherโ€™s inn in Greenwich. Itโ€™s cheaper and far nicer.
    4 people found this review helpful ๐Ÿ‘

  • 4/5 Alex W. 2 years ago on Google
    I don't doubt the veracity of other people's accounts but I can only write about my own experience. I called ahead because the pre-check-in site wasn't working too well on my phone, "No problem, it'll take 2 minutes when you get here" I told the guy on the phone is be finishing work late and checking in around 0100. "No problem, give us a call when you're on your way and we'll make sure there's someone on reception" I turn up early and my phone's died; ring the buzzer on the door. I'm let in, "nice to see you, you're early" The only reason it's not 4 stars is 'cash deposits for keys'. I get why they do it, I just don't like it and other places in town have found ways round it. The room was clean, the check-in took seconds and, yeah, some of the guests are a bit spicy but, if your staying in a Hostel in New Cross, who do you expect to be down the hall, Warren Buffett and Edgar Evers?! Definitely would use again.
    3 people found this review helpful ๐Ÿ‘

  • 1/5 KeAkair J. 2 years ago on Google
    First let me say Wayne thank you for your helpfulness throughout my stay. 2nd. This place isn't somewhere to go at all. I stayed one night for work reasons and when I went to check out in the morning for a 24hr reception being advertised.... Noone was there. I had to resort to knocking on someone's door which I didn't like but I had to be half way cross london and back early. I was met by a snarly short lady telling me wait downstairs and stop knocking on the doors. I said it was urgent and I was told reception opens at 8pm (way opposite to what was advertised) Hassan(receptionist) altho annoyed maintained his professionalism but awful experience. Don't lemme have to say anything on the cleanliness. But just cause it's a hostel doesn't mean it shouldn't have standards.
    3 people found this review helpful ๐Ÿ‘

  • 4/5 Mutlu P. 2 years ago on Google
    fun all night long
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Steven R. 3 years ago on Google
    This is the worst accomodation ever. It's all Super dirty and over crowded, check in takes forevet, everything is just gross and stinks
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Guess 2 years ago on Google
    Was in this hostel for some nights bed bugs was in the room bathrooms was disgusting worst dirtying place I have been to
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Tom S. 2 years ago on Google
    Was at a show downstairs, this was perfect. I feel like the bad reviews come from upperclass tourists expecting more. Nice staff, my lock definitely was secure. Bed was comfortable. Toilets were filthy so that puts it down by a star
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Graham H. 2 years ago on Google
    I would hate a lone traveller to end up like me and arrive to a nightmare of a hostel, dirty, unkempt and out of order for the most part. I rarely leave bad reviews but if you are thinking of booking in for a cheap night's accommodation, the price is not worth the feeling you get in that place. I left 5 minutes after check-in.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Joรฃo V. 2 years ago on Google
    Was really bad, me and my friends arrived there just to drop our bags because we was a little bit earlier to do the check-in anyway we went to somewhere around to eat, after eat we back to this hostel and the staff was completely stupid, screaming and without respect with us. The others staffs said that heโ€™s really bad with everyone (guest and the others) we just left that bad place and found another place to stay, so guys, i never saw it.. the price could be free, I never gonna be back, and I donโ€™t recommend it.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Paul F. 2 years ago on Google
    It was fun, lots of friendly people cooking, watching TV and pocking fun at each other, I had a great time and got a decent night sleep as well.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 KWA 2 years ago on Google
    Home sweet home ๐Ÿฅฐโค๏ธ
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Elgendy 2 years ago on Google
    Amazing crew loved the time here gonna come again it was good to sleep , the place for teens 19- 26 and where you can throw your bags and discover the city
    1 person found this review helpful ๐Ÿ‘

  • 5/5 farhan s. 9 months ago on Google
    Rooms are not cleaned and garbage is shown stairs, service is quite fair and locations is good , hostel management should do cleanliness

  • 5/5 Omor F. 3 months ago on Google New
    HENX Inn Hostel is a very pleasant stay, where you are warmly welcomed. Get a rewarding experience by staying here with loving environment and professional staf.helpful staff

  • 5/5 Luther N. 3 months ago on Google New
    The rooms and service here are very good

  • 1/5 Marek F. 2 years ago on Google
    The rooms very dirty! Mold on the walls! Dont go tocthis place! My opinion - 100!!

  • 3/5 Anita L. 2 years ago on Google
    Nice, comfortable hostel.

  • 1/5 Inรชs P. 2 years ago on Google
    I'd rather die honestly

  • 1/5 Vicent R. 3 years ago on Google
    The only good thing was Hassan, the guy behind the desk

  • 5/5 Joseph K. 2 years ago on Google
    Very very friendly helpful staff 24/7 reception Aboustly always clean .manager always helping guests and very friendly and helpful .beautiful location.


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