Fenwick image

Fenwick

Womens clothing store Fashion accessories store Department store Health and beauty shop Designer clothing store

One of the Most Reviewed Health and beauty shops in Westminster


Address

63 New Bond St, London W1S 1RQ, United Kingdom

Website

www.fenwick.co.uk

Contact

+44 191 232 5113

Price rating

$$$ $

Rating on Google Maps

4.20 (999 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 8 pm
  • Sunday: 11:30 am to 6 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: store (29) service (18) customer (13) department (11) good (9) staff (8) lovely (8) experience (8) Fenwick (8) products (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ana L. 1 year ago on Google
    I gave up on purchasing shoes here today because the sales assistant was so rude that despite the strong will to purchase, I decided to go elsewhere. After I told her that I’ve changed my mind, following a ‘discussion’ where she was trying to explain to me that I’m basically blind, she took the shoes and threw them away… Not sure how the customer service plummeted so much…
    2 people found this review helpful 👍

  • 5/5 Sarah 1 year ago on Google
    We had coffee and a bit to eat in the restaurant - all good - the store it’s self well laid out - varied brands and good choice - have to say the lady in the lingerie dept is excellent, very knowledgeable of her job - a pleasure to shop in
    2 people found this review helpful 👍

  • 5/5 Yasmine I. 2 years ago on Google
    Had a deep tissue massage and facial at clarins bond street, I can honestly say it was the best massage and facial I've ever had. Rochelle was amazing, friendly and professional. She told me which areas of my face and body I needed to focus on and recommended the right products to me. I would definitely recommend her and I will most definitely book another appointment with her. She also gave me samples of the products she used on me which I thought was really nice.
    1 person found this review helpful 👍

  • 4/5 Barbara L. 1 year ago on Google
    Nice shop with a small however nice beauty area. The clearance and restrooms are on the top floor and can we worry the trip upstairs to see what’s on offering. Tilbury counter here has very pleasant staff and found a nice hat.
    1 person found this review helpful 👍

  • 4/5 Julie W. 1 year ago on Google
    Haven't been in this store for many years, still lovely as ever! I don't know how they survive, never seems terribly busy. Had lunch in the restaurant, which was lovely. Great service, lovely relaxed atmosphere bright and airy. Great place to stop for lunch if ever in the area. Would recommend.
    1 person found this review helpful 👍

  • 5/5 R S. 6 months ago on Google
    I love this place, it takes you back to the good old days of the UK very much worth a visit if you're in the area. They have items that you can't find anywhere else in the UK it's amazing just how much stock they hold. It's situated not too far from the underground station and can be reached by very many bus routes.
    1 person found this review helpful 👍

  • 1/5 Dana P. 5 months ago on Google
    Awful experience. So many sales assistants there and when I have approached for some info they were really annoyed. When I have use the fitting room, my room was full with clothes and wanted to hand them to one of the assistants but they left me with the clothes in my hands, so practically I end d up clearing my fitting room before trying my clothes one. When I went to pay, I said twice hello and the lady cashier Arabic didn’t even replied. She asked me straight away my full name. When I have asked why she need that info, she said she needs my name. Very rude and unprofessional lady, next to her was an European blonde cashier feeling embarrassed like me was trying to make conversation about the item I was about to purchase. At one stage I just wanted to leave the item and leave, as I’m paying for a service bit they don’t care. Theirs salaries come from our purchases. When I have left, I said thank you good bye 4 times and she just ignored me. Rude and inappropriate behavior!

  • 3/5 PATRICIA M. 5 months ago on Google
    Popped in for a meal. Very limited gluten free/wheat free options. Got salad and soup. Small portions, so off to look for more food😃😃

  • 5/5 Raphaelle T. 8 months ago on Google
    I just walked in on my birthday with my husband to find a summer throw and the personal shopper Darelle really made my day, helping us to pick the perfect outfit and gifting a few extra samples :) Very kind & helpful. Thank you as well to the lovely Joseph concession manager.

  • 5/5 Rebekah B. 9 months ago on Google
    Had a great experience at the Armani beauty stand with the lovely Albanian girl working there (I’m just sorry I forgot to ask her name!). Went in for a colour match on my foundation and ended up having a full makeover, I enjoyed the experience so much. The lady there was really friendly and put me at ease. Found my perfect shade, and had a great experience. Thank you!

  • 2/5 L L. 1 year ago on Google
    Ordered bag listed as 100% leather. To my surprise on arrival it was nylon! Store didn’t seem bothered just said they will amend advert! Customer Service shocking ! 😏

  • 3/5 neha k. 1 year ago on Google
    Return service is awful. I had to wait for more than 20 minutes to return the products which I had bought online. The staff told me that the person who deal with online returns is currently not at desk and therefore I need to wait (for no specific time mentioned how long I need to wait!). The customer service experience (online returns desk) has made it worse for me to buy products ever again at Fenwick.

  • 5/5 Deepak S. 2 years ago on Google
    Actually, we went to 123V, which is inside Fenwick's and does excellent food....

  • 1/5 Rudi C C O. 1 year ago on Google
    - Don’t waste your time here. Bought some Chelsea boots in a sale, realised I bought wrong size. Immediately emailed, no reply. Tried to exchange in store and told I now have to pay full price as the sale ended. All I wanted was to swap the size not re-purchase the item. Terrible customer service, no help in store nor over the phone. Fenwick’s used to be a good department store.

  • 5/5 zoe c. 3 months ago on Google New
    Fenwick Store is a Flagship store of London. This store is beautiful, the building and the history. Been here and it just charming and this store is vital for the future of Shop's. Without shop then life will become very boring plus people loose the human contact. Many live on own. Shop is vital for everyone. Beautiful buildings. London is shop's 💓

  • 5/5 JiminKim김지민 1 year ago on Google
    Fenwick, a department store founded by the Fenwick family in 1882, has been on the news of the announcement that it will close its 130-year-old store on New Bond Street in central London. The retailer, along with neighboring properties, was sold to Lazari Investment for £430m and will close in 2024. Visit date : Wednesday, December 28, 2022

  • 3/5 Onyeka O. 1 year ago on Google
    Popped in to shop their archive sale on the top floor. The staff were absent / not on hand to help. That was a little annoying as I wanted to enquire about the availability of sizes. The stock wasn’t laid out as I would have expected of a store of its calibre; it was sort of an abandoned space. I left uninspired and not purchasing anything. I perused the beauty aisles, Bisi Syed a few of my favourite concessions and also had a wander around the vintage collection space. Again, apathetic service from the staff so I got bored and left.

  • 4/5 W W. 1 year ago on Google
    It’s an amazing experience to visit this department store. They have very special selection of luxury fashion, beauty products and accessories. Now it’s quite convenient to come here by Elizabeth Line. It just about 1 minute walk from Bond Street Elizabeth line Station (Hanover Square Exit)!

  • 1/5 Audrey V. 1 year ago on Google
    Could not use my gift card online. I called them and they said I could only use it in store. Went to this bind street store and it didn't work. They took the card and my details and said they would call me back to give me a new card. Never heard back! It was 3 weeks ago.

  • 3/5 A S. 1 year ago on Google
    It was ok, it does not have the variety of fashion it used to have. It was a great place to go if you needed an outfit or dress for a night out or evening function. The sales staff were lovely, very disappointed with a group of senior staff who were more interested in chatting and deciding on merchandising a corner of the department than helping a customer who clearly wanted help and intended to spend. Bricks and mortar retail is all about service and having the sizes available. Please don't forget how you used to operate and how great your buying was. Why did you change??

  • 5/5 Victoria R. 1 year ago on Google
    I would highly recommend Sophia Nwogu at Fenwick Bond Street for personal shopping. She asked all the right questions beforehand and had an incredible work wardrobe ready for me when I arrived. I am very thankful for her help and style input.

  • 4/5 Karim A. 1 year ago on Google
    A not so hidden gem on Bond Street. Not as big as the other department stores so understandably a smaller range. However, staff are some of the best around and create an excellent laid back and attentive shopping experience.

  • 4/5 f a. 1 year ago on Google
    The gallery is beautiful and the brands are special, but I did not find a variety of evening clothes.

  • 4/5 Lee R. 1 year ago on Google
    Good traditional British department store, most luxury products available. Staff friendly and helpful. Decent toilets and close to tube stations.

  • 5/5 Trish B. 2 years ago on Google
    Shopped at the Trinny London department. Staff were amazing, knowledgeable and very helpful!

  • 2/5 IndiaTianeexo 2 years ago on Google
    I made an online order and on one of the items the security tag was left on. I spoke with customer service at the time and they advised I could go into store to have the tag removed. Once at the store I was unable to retrieve the email and I was made to feel like I had stolen the jacket. One customer service assistant was rather rude and unwilling to help considering the store was completely empty. I tried to call customer service but my signal was very poor. Eventually after around 15 minutes the customer service agent was able to confirm my order details. Unfortunately I had used email address with com rather than co.uk (an honest mistake). Once confirmed the customer service agent on the phone asked for size and I confirmed 12. The store assistant then proceeded to claim the blazer was a 10 but was then corrected by the store manager. When I buy luxury products I would expect a compassionate service when in a situation like this. Instead I was brought to tears by the store assistsnt who continued to imply I had stolen the product. The store manager was very helpful but the damage was already done. A store assistant could easily have called customer service on a store phone with good signal to quickly confirm the order details. Instead little help was offered until the store manager spoke with me. I understand that stores need to protect profits and that they may be wary in these situations however the store was empty and a phone call would have taken a few minutes. Everything resolved in the end but a lot of stress could have been avoided very easily.

  • 5/5 Tat C. 4 years ago on Google
    If looking for a quite restaurant with good service and amazing food ,try Fenwick . I have alcohol free edelweiss cocktail with olives, duck medallions with asparagus hummus. Amazing . The food was full of taste, perfect amount of seasoning and lovely decorated. The bill came to 25£ with is a joke in central London. The restaurant was quite , clean, comphy.

  • 5/5 Abigail B. 2 years ago on Google
    As someone who is usually overwhelmed by department stores this department store is a dream to shop in. The customer experience is fantastic, I was helped by two lovely ladies today, one at Bobbi brown and one at Laura mercier - the lady at Laura Mercier went above and beyond and I have just tried the samples she kindly gave me and I am so impressed at her colour matching and product recommendation for my skin type. Can’t wait to go back to purchase!

  • 5/5 Gregory S. 2 years ago on Google
    Charming department store. No hustle and bustle like others in the city, and provides a good range of departments, with well curated ranges (it could however do with some more menswear in my view)

  • 5/5 S C. 2 years ago on Google
    I’m glad that day I had to queue too much to get in Victoria Secret and decided to go shopping in Fenwick instead. All the staff is very friendly and professional and the customer service I received on the underwear sector was awesome. Highly recommended department store if you care about having a good product and high level customer service!


Call +44 191 232 5113 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Womens clothing stores nearby

Victoria's Secret & Victoria's Secret PINK image
1
Victoria's Secret & Victoria's Secret PINK
Lingerie store
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
$$ $$
4.40 (6.5K reviews)
Urban Outfitters image
2
Urban Outfitters
Clothing store
Chain with a hipster vibe known for on-trend fashions, accessories & quirky home-decor items.
$$$ $
4.00 (1.4K reviews)
Burberry image
3
Burberry
Clothing store
Venerable British brand founded in 1856 known for its trench coats, cashmere scarves & iconic check.
4.40 (1.2K reviews)
London Bond Street Flagship image
4
London Bond Street Flagship
Women's clothing store
Luxury brand known for modern, Italian-crafted leather goods, apparel & accessories for men & women.
4.20 (811 reviews)
Last updated:
()