2/5 IndiaTianeexo 2 years ago on Google
I
made
an
online
order
and
on
one
of
the
items
the
security
tag
was
left
on.
I
spoke
with
customer
service
at
the
time
and
they
advised
I
could
go
into
store
to
have
the
tag
removed.
Once
at
the
store
I
was
unable
to
retrieve
the
email
and
I
was
made
to
feel
like
I
had
stolen
the
jacket.
One
customer
service
assistant
was
rather
rude
and
unwilling
to
help
considering
the
store
was
completely
empty.
I
tried
to
call
customer
service
but
my
signal
was
very
poor.
Eventually
after
around
15
minutes
the
customer
service
agent
was
able
to
confirm
my
order
details.
Unfortunately
I
had
used
email
address
with
com
rather
than
co.uk
(an
honest
mistake).
Once
confirmed
the
customer
service
agent
on
the
phone
asked
for
size
and
I
confirmed
12.
The
store
assistant
then
proceeded
to
claim
the
blazer
was
a
10
but
was
then
corrected
by
the
store
manager.
When
I
buy
luxury
products
I
would
expect
a
compassionate
service
when
in
a
situation
like
this.
Instead
I
was
brought
to
tears
by
the
store
assistsnt
who
continued
to
imply
I
had
stolen
the
product.
The
store
manager
was
very
helpful
but
the
damage
was
already
done.
A
store
assistant
could
easily
have
called
customer
service
on
a
store
phone
with
good
signal
to
quickly
confirm
the
order
details.
Instead
little
help
was
offered
until
the
store
manager
spoke
with
me.
I
understand
that
stores
need
to
protect
profits
and
that
they
may
be
wary
in
these
situations
however
the
store
was
empty
and
a
phone
call
would
have
taken
a
few
minutes.
Everything
resolved
in
the
end
but
a
lot
of
stress
could
have
been
avoided
very
easily.