1/5 Vanya Q. 8 years ago on Google
The
customer
service
was
extremely
unhelpful
and
I
am
very
unsatisfied
customer.
I
got
a
pen
for
a
present
which
they
did
not
want
to
exchange
it
for
me.
I
spoke
with
the
senior
sale
assistant
(Oxford
street
big
shop)
because
there
were
no
managers
available
by
the
time
and
she
lied
to
me
that
they
do
not
have
any
available
pens
in
stock.
However,
the
Swarovski
customer
service
(on
the
phone)
checked
straight
after
and
they
said
that
the
store
has
5
available
in
stock
not
in
any
sets.
The
shop
assistant
even
though
lied
that
there
were
not
any
shops
in
London
that
they
have
the
certain
pen
available
in
stock
and
maybe
only
online
they
may
have
it.
However,
the
customer
service
they
assisted
me
and
they
told
me
that
the
pen
is
available
in
House
of
Fraser
which
is
exactly
opposite
the
shop
which
is
ridiculous
unhelpful
support
by
their
shop
assistant
Oxford
street
shop.
I
am
very
unhappy
because
Swarovski
is
wasting
my
time
and
money
to
travel
due
to
their
lies
and
unprofessional
behavior.
In
addition,
if
I
order
the
pen
online
I
need
to
pay
for
delivery,
and
the
phone
assistant
even
did
not
compensate
me
with
the
travel
cost
of
the
delivery
which
I
already
have
paid
by
wasting
my
time
and
travel
cost
to
all
their
shops
and
listing
to
their
lies.
I
usually
buy
my
jewelry
from
them
but
since
their
service
is
unhelpful
I
would
stop
because
it
is
only
hustle
plus
I
need
to
exchange
the
earrings
very
often
because
of
felling
crystals.
There
is
nothing
more
that
they
can
keep
me
as
their
customer
anymore.
Very
unprofessional
behavior
and
I
am
very
unsatisfied
customer.
I
will
share
my
experience
whenever
is
needed
as
well.
In
addition,
they
ruin
the
feeling
of
my
birthday
with
all
the
hustle
they
gave
me
because
they
just
transfer
the
responsibility
between
the
chain
and
not
taking
any
actions
to
solve
the
issue.
Very,
very,
very
unhappy,
they
just
think
how
to
sell
you
staff
but
do
not
support
you
further,
not
worthy
at
all!!!
1 person found this review helpful π