Victoria's Secret & Victoria's Secret PINK image

Victoria's Secret & Victoria's Secret PINK

Womens clothing store Sportswear store Perfume store Lingerie store Swimwear store Underwear store

One of the Most Reviewed Womens clothing stores in Westminster


Address

111-115 New Bond St, London W1S 1DP, United Kingdom

Website

www.victoriassecret.co.uk

Contact

+44 20 3148 1370

Price rating

$$ $$

Rating on Google Maps

4.40 (6.5K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 8 pm
  • Sunday: 12 to 6 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: store (21) staff (21) nice (16) Secret (11) shopping (11) shop (10) service (9) size (9) time (9) Victoria' (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Elisa Dalla P. 1 year ago on Google
    When you see Victoria’ Secret catwalk you dream to be that model wearing it and you think that when you walk into one of those shops they would make you feel special. Nothing like that, what a dream smashed in pieces. No shop assistant at all helping anybody, I had to ask several times to be acknowledged and still not helped. Cheap super-mall service for disposable dreams I guess.
    5 people found this review helpful 👍

  • 4/5 MarceloLopes 2 years ago on Google
    Great store for women, please provide a place for us to sit on each floor, as we spend hours in the store waiting for wives and daughters or friends to buy. We only found a sofa on the top floor 😀.
    4 people found this review helpful 👍

  • 1/5 Oksana G. 1 year ago on Google
    I have been Victorias secret client for more than 10 years and still love this brand. Although this store and the level of the service is far below what you would expect from Victoria’s secret high standards. I came to the store last week to buy couple new bras and underwear. As their loyal client I absolutely knew my size and was shopping when client-manager asked me if I need help with the size. I politely explained that I know, what is my exact size, but she insisted, that I need to be measured every time I shop. So I agreed. That woman showed, that actually she will not measure me and showed me some other woman, who was a trainee (it came clear later), and asked her to measure me. About me - I’m tall fit woman with 0+ size (actually cup A is sometimes big for me). However that trainee told me, that my size is 30DD. I asked, if she knows, what is DD, and suggested her to remeasure me, as I have never been 30 and DD (my size is 34B or actually 36A). But the trainee ignored me and just told me, that I need to try DD. Of course I knew, it was mistake and came to the manager to give my feedback. I showed DD cup and told, that I was recommended to try it, although it’s giant for me. She offered me to go to fitting room for some reason, which I didn’t understand, as I just started to look for the bra and didn’t finish my shopping. In fitting room she started to offer me to try some cup, but I told, that I don’t need advice and just was giving feedback, that I was not heard by her colleague , which should be important for her as a manager. I just wanted to show, that if you offer help, you need to hear your client and shouldn’t ignore them, and especially argue. At the end I bought my size 34B, I even asked the another salesperson for the advice, as I really started to hesitate, if I’m all right. She told, that B cup is even a little big for me , for sure DD cup is not my size. So I bought 34 B(as usually). But even then I heard in fitting room, how manager was making fun about me asking her if I’m really DD? I really feel bad, that my favorite store has such service, when client is disrespected by the staff and not heard, and I’m fine, that it was a mistake, I’m not fine, that staff ignores clients requests and allows themselves make fun (and client could hear it). This is a field to improve to keep the brand client-oriented and it’s high standards.
    3 people found this review helpful 👍

  • 1/5 MrT 1 year ago on Google
    A good friend of mine worked there and how badly she was treated has compelled me to write this. The company are simply Slave drivers. Constantly getting wages wrong underpaying staff due to their “manual system” Staff are overworked and very underpaid your local Tesco pay more than a so called flagship store in the heart of London Completly exploited by management. Think twice about shopping here. Here’s an idea pay your staff a fair wage considering you charge £85 for a swimsuit. £9.50 an hour is ridiculous low. So the next time you get a pink stripy carrier bag remember you are actively encouraging this company to exploit its staff and these staff work very hard for that money.
    3 people found this review helpful 👍

  • 4/5 Peter W. 1 year ago on Google
    Not sure what Victoria's Secret is but keenly priced, clever, sexy, interesting and attractive colours and designs sre a big help but enthusiastic, attentive, helpful and intelligent staff like Freja make for a great shopping experience. Seating on the ground floor for waiting husbands, partners and escorts would make the pleasure complete
    3 people found this review helpful 👍

  • 4/5 Morgan 1 year ago on Google
    This is the first time that i write a review but i need to say that One girl in particular gives the best costumer service inside the fitting room. She’s tall, with black hair and glasses. Me and my friend loved her! She was really friendly and polite. Only bad thing is that they are really understaffed and those couple of ladies working there look really stressed all the time
    3 people found this review helpful 👍

  • 3/5 Hacina S (. 1 year ago on Google
    Love this place but yesterday the person at the cashier seemed at best bored, at worse incredibly condescending. She did not asked me for the bag cost, so I assumed she is giving me the free one and charged me the 10cents. Was barely looking at me, treated me as if I was an annoyance. When I reminded her she is supposed to ask like her colleagues for the extra charge for the bag, her answer " do you want a refund?". Nope, I wanted her to treat me respectfully and still when reminding her, she missed that point. When I told her she could be nice, she said " I am nice" with that " I am bored of being here" look and " I don't know why you are talking to me" attitude. She killed the nice store vibe that is for sure.
    2 people found this review helpful 👍

  • 5/5 Marie C. 2 years ago on Google
    Was pleasantly surprised! Staff was greeting me and asking if I needed help all throughout the visit, store is beautifully designed with an intuitive layout and different sections for different purposes. Covid procedures are followed by the staff and products are nicely displayed. The inclusive branding is a bit too much in sour face but the brand seems to really have succeeded in turning its image around - nice!
    2 people found this review helpful 👍

  • 5/5 Ri 1 year ago on Google
    I love Victoria’s Secret for its amazing and expert staff. They are so good at making you feel confident when you go into the fitting rooms. It’s 4 floors and SO MANY OPTIONS UNDER ONE ROOF. I love PINK’s active wear. Must try for all the young beautiful girls out there :)
    2 people found this review helpful 👍

  • 5/5 Ana-Adriana L. 2 years ago on Google
    The staff is really friendly and nice and also they have 3 floors of lingerie, what more do you want? They also have loads of sales during winter and summer time. I think the pieces are good quality and overall it’s a nice shop and area to go for a walk and have a look around.
    1 person found this review helpful 👍

  • 5/5 Vale HD (. 3 months ago on Google New
    My latest visit to Victoria's Secret was a delightful experience, thanks to the outstanding service provided by the staff. Martina, in particular, went above and beyond by assisting me in Spanish, ensuring that I could easily navigate through the store and find the items I was looking for. Her language proficiency not only showcased her professionalism but also made the entire shopping process more comfortable. Moreover, the genuine warmth and constant smiles from Hafsa and Tayla were truly refreshing. It's evident that they take pride in creating a positive and customer-friendly environment. Their willingness to assist and eagerness to make my visit enjoyable did not go unnoticed. Their dedication to customer satisfaction is commendable and contributed significantly to the overall positive impression of Victoria's Secret. In a retail landscape where exceptional customer service can make all the difference, Martina, Hafsa, and Tayla truly stood out. My visit was not just about finding the perfect lingerie; it was an enjoyable and memorable shopping experience, largely due to the outstanding team at Victoria's Secret.
    1 person found this review helpful 👍

  • 5/5 Crossing S. 4 months ago on Google
    I mainly came to this location to see Taylor Swifts dress currentley being displayed in the entrance. The dress is east to access to take photos and see up close. I did also pick up a few bits while inside. The staff were all friendly and it wasn't too busy.
    1 person found this review helpful 👍

  • 2/5 Léria P. 1 year ago on Google
    It is a shame because they have some nice products, but they are understaffed. Had two people in front of me in the queue and had to wait in the queue to pay for 25 minutes. Staff were unfriendly and dismissive when I asked how much longer we had to wait. By the time I got to the till there were over 10 people behind me when the store wasn't busy at all. Go if you have an extra half hour to spend standing still after you've found the items you need to buy. Also found it over-priced compared to the quality you get in other shops.
    1 person found this review helpful 👍

  • 5/5 Jack K. 2 years ago on Google
    As a male shopping for his partner - the staff were really helpful. Very slick store and made me jealous that there's no male equivalent !
    1 person found this review helpful 👍

  • 5/5 Marianna V. 1 year ago on Google
    Incredible place! Its a 3 full floors store. It has PINK in the -1 (which is their cheapest brand). Personnel is friendly and supportive. Loved it

  • 3/5 Rena G. 9 months ago on Google
    A really nice shop with everything you want of VS/Pink. There's a guy standing at the entrance greeting customers, i don't know why, guess its an American thing. Unfortunately it is not very organised, the lingerie you see on display is never in the drawer below, nevermind the sizes. All the different sizes are mixed up and no one seems to care about that. Even the employees couldn't find the type of panty I was looking for. The cashiers are taking ages because of the cash out system. It looks nice at first sight, but it's really just chaos in there.

  • 4/5 Luciana de M. 2 years ago on Google
    Its a decent store, clean and organized displays, but they don't have a very wide selection of things. I find that most common sizes are often out of stock, but is still good to try on things and then order online if they don't have the colour you want. Some of the staff are so friendly, but majority are in their zone and will only help if you ask for help, and if you do they will be very helpful, but you need to ask. I believe this is good since so many people are a bit shy about shopping for lingerie, so they give you space a wait for you to ask.

  • 3/5 V L. 4 months ago on Google
    It's such a beautiful view of shopping but queue waiting for a long time cash customer. Definitely will come back again a few months or more than hopeful. I'm looking forward to it to get more things for a special

  • 3/5 Annie L. 2 years ago on Google
    Gorgeous shop gorgeous items but expensive for what they are. I love their styles so I bought 2 bras at £69 each and a lace silk dressing gown for £79. Ladies were very helpful however 3 stars as my husband felt like the shop was not very accommodating to men trying to buy gifts etc. He was ignored by staff repeatedly and quickly left the shop.

  • 5/5 Elena V. 7 months ago on Google
    Great store, quite big selection! The staff is friendly and ready to assist. I usually don’t like shopping unless I desperately need some new items. So, I braised myself, asked for help, and the young lady working there was very kind and helped me by finding the right item for me, instead of browsing the entire store. Thank you for your kind service.

  • 5/5 Alisa 5 months ago on Google
    The people are very friendly and the store is beautiful! 🥰

  • 5/5 Jason B. 4 months ago on Google
    As somewhat of a nosey person I pooped in wanting to know what secret Victoria was hiding. I really thought I could convince her to tell me. Instead I was informed Victoria was in fact not there. Instead I was greeted by clothing I've only seen in my dreams. Blimey I thought, this is very nice. Safe to say I'll be back.

  • 5/5 Krisztina F. 4 months ago on Google
    Very friendly and kind staff. Last time when i visited the store, i came with my mum, who doesn't speak english. That wasn't a problem, they help her out to find the right size. She was treated like a Lady.

  • 1/5 Sarah N. 4 months ago on Google
    Unfortunately my experience in this branch wasn’t as expected. The top floor was closed for unknown reason and it seemed they had a very limited stock. The cashiers at the till they add up the bill although it shows a different price on a tag, not sure if I would recommend this branch to anyone. Total waste of time.

  • 3/5 Maggie P. 7 months ago on Google
    American brand name selling lingerie located in New Bond Street, London From bra , pants , sports wear to body skincare under one shop you can purchase all. I especially like the mirror effect stairs

  • 4/5 Chrisby 1 year ago on Google
    Very spacious and beautifully decorated! Full of pretty things!!!

  • 2/5 Ásdís Ósk V. 1 year ago on Google
    I usually love Victoria Secret because of their level of service. Maybe the employes were on a strike since I did not see anyone. The checkout line was extremely long since they only had 2 open and when the 3rd finally opened they were busy chatting with each other.

  • 4/5 Mandy B. 1 year ago on Google
    First of all: I live Victoria's secret and I'm very sad we don't have it in Germany. I always visit Victoria's Secret when I'm traveling and this store is the coolest of all Victoria's Secret stores I've ever visited. It has big screens and 3 floors. It's amazing. Only thing that was super annoying: all things I found in the sales area weren't in sale and I found it out because the cashier told me so :( I was a little disappointed about that after this amazing experience. But i talked to the manager about it and he actually gave me something for free. That was super nice and I appreciate it a lot.

  • 5/5 Bianka K. 1 year ago on Google
    Great store, lovely seller. Only 3 floor now but still nice. I cant wait to come back here. Hope this store restock more items. Very nice place. For every Victoria’s Secret lovers

  • 1/5 The Meticulous A. 1 year ago on Google
    Yh I mean what do you expect haha. Bunch of arrogant females walking around like they look the best in a lingerie. Calm down and realise your business is failing, Stratford branch just got closed down. It’s for a good reason.

  • 5/5 J0SE G. 1 year ago on Google
    One of my daughter's favourite stores. Clean, tidy and colourful. Friendly, helpful and professional staff. Highly recommended if you are a fan of Victoria's stuff.

  • 5/5 Clara M. 2 years ago on Google
    I love it! Got my favorite underwear

  • 5/5 Ellyn D. 2 years ago on Google
    strict covid rules in place which is good. friendly service from staff. well stocked up so you get all you need from VS here. wish they have more locations though

  • 2/5 Simao P. 2 years ago on Google
    Terrible. In all 4 floors, only one floor had a fitting room available. All other ones were closed, not good to concentrate everyone into one small area during pandemic times. Then, inside was extremely hot, but I still kept my mask, but it became really uncomfortable to shop after a while. Had the store's temperature been a bit cooler, it would have been a much pleasant experience.

  • 5/5 Corrine M. 2 years ago on Google
    This is a Victoria's Secret and Pink all in one. The shop covers three floors and is the largest I've ever been in. Great selection, highly recommend as you can find everything you need in here! Well worth a visit :)

  • 1/5 C S. 1 year ago on Google
    The music is wayyyy too loud and the staff can be very rude. We went into the fitting rooms with too many clothing items than was allowed, which we didnt know cause there were no workers around. Staffmember A got mad at us and gave us one hell of an attitude. She snatched our bags and got mad when we closed the door on her, like what do you want me to do? Stand here naked with the door open? Ofcourse not.

  • 4/5 Darc A. 2 years ago on Google
    Pricey but nice store very helpful staff

  • 5/5 Silvia K. 1 year ago on Google
    New Bond Street is nice place to visit or do some window shopping... Or treat yourself to something nice....


Call +44 20 3148 1370 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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