1/5 Ahmed H. 9 months ago on Google
I
recently
had
a
shopping
experience
at
your
store
on
Tuesday
night,
and
I
must
express
my
deep
disappointment
with
the
checkout
process.
It
was
an
unfortunate
ordeal
that
left
me
feeling
embarrassed
and
frustrated.
Upon
arriving
at
the
checkout
counters
with
a
full
trolley,
where
two
employees
are
just
sitting
around
I
expected
to
receive
assistance
from
the
staff.
However,
to
my
dismay,
there
was
nobody
available
to
serve
customers,
and
I
was
directed
toward
the
self-service
area.
This
unexpected
change
in
the
checkout
process
was
inconvenient
and
caught
me
off
guard.
I
sought
help
from
several
employees,
requesting
them
to
open
a
regular
till
so
I
could
pay
for
my
shopping
properly,
but
my
appeals
were
met
with
refusal.
Additionally,
when
I
approached
the
same
two
employees
who
were
sitting
at
the
checkout
area,
asking
if
they
could
assist
me
in
changing
my
cash,
they
declined
my
request.
This
lack
of
assistance
and
unwillingness
to
accommodate
customers'
needs
was
extremely
disheartening.
Faced
with
limited
options
and
growing
frustration,
I
found
myself
in
a
position
where
I
had
to
give
the
employee
at
the
self-checkout
an
ultimatum.
I
either
needed
my
money
changed
or
had
to
leave
my
shopping
in
the
trolley
and
go
to
another
supermarket.
It
was
an
uncomfortable
decision
to
make,
particularly
considering
that
the
lady
overseeing
the
self-checkouts
was
kind
and
apologetic
about
the
situation
and
she
had
her
hands
full
assisting
other
customers
who
were
struggling
with
using
the
self-checkout
machines.
The
staff
employee
had
called
her
manager
over
who
had
changed
my
£50
notes
so
I
can
pay
for
my
shopping.
In
conclusion,
the
entire
experience
left
me
feeling
both
embarrassed
and
frustrated.
The
inconvenience
of
trying
to
pay
and
then
using
self-checkout
for
over
10
minutes,
trying
to
organize
my
items
in
a
limited
space
as
if
playing
a
game
of
Tetris,
while
witnessing
the
perishable
items
in
my
trolley
warming
up,
was
far
from
the
normal
shopping
trip
I
had
envisioned.
The
growing
impatience
of
other
customers
waiting
in
the
long
queue
only
added
to
my
disappointment.
Taking
my
overall
experience
into
account,
along
with
the
lack
of
respect
and
assistance
from
the
employees
especially
the
two
sitting
at
the
check-out
and
having
a
chat
whilst
their
colleague
at
the
self-checkout
suffered,
I
can't
help
but
think
about
how
much
more
challenging
the
scenario
could
have
been
for
the
elderly
and/or
people
who
require
accessible
check-out
service.
It
is
crucial
for
the
store
to
address
these
issues
promptly
as
this
entire
experience
has
now
turned
me
into
an
advocate
against
Morrisons.
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