Morrisons image

Morrisons

Supermarket

😠 Terrible service. Ordered sandwiches platters for a birthday party, however when I went to collect on the day, no one seemed to know where I should be going. After half an hr running around the store as instructed by various staffs, the manager arrived to take me back to the deli counter, where I wa... People often mention staff, store, supermarket, shop, shopping, Morrisons, good, time, experience, customers,


Address

Aylesham Centre, Rye Ln, London SE15 5EW, United Kingdom

Website

my.morrisons.com

Contact

+44 20 7732 3518

Price rating

$$ $$

Rating on Google Maps

4.00 (2.4K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: staff (21) store (14) supermarket (13) shop (12) shopping (10) Morrisons (10) good (9) time (8) experience (7) customers (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Van D. 1 year ago on Google
    Terrible service. Ordered sandwiches platters for a birthday party, however when I went to collect on the day, no one seemed to know where I should be going. After half an hr running around the store as instructed by various staffs, the manager arrived to take me back to the deli counter, where I was originally, only then to tell me that the food I ordered never arrived and I could go pick up the individual sandwiches from the shelves if I wanted and pay for them! By this time my party was due to start in less than an hr. They could have checked all that and called me to say the order didn’t arrive and save me some time!!! Absolutely dreadful!!!
    3 people found this review helpful 👍

  • 5/5 Takane K. 5 years ago on Google
    A nice large supermarket in Peckham with affordable prices, friendly staffs but sometimes a bit understaffed during busy hours. Occasionally products that you're looking for will most likely be sold out so I recommend coming here a bit early to shop before they run out. Apart from the cleanliness of the place, overall is it a really good supermarket.
    2 people found this review helpful 👍

  • 1/5 Ahmed H. 9 months ago on Google
    I recently had a shopping experience at your store on Tuesday night, and I must express my deep disappointment with the checkout process. It was an unfortunate ordeal that left me feeling embarrassed and frustrated. Upon arriving at the checkout counters with a full trolley, where two employees are just sitting around I expected to receive assistance from the staff. However, to my dismay, there was nobody available to serve customers, and I was directed toward the self-service area. This unexpected change in the checkout process was inconvenient and caught me off guard. I sought help from several employees, requesting them to open a regular till so I could pay for my shopping properly, but my appeals were met with refusal. Additionally, when I approached the same two employees who were sitting at the checkout area, asking if they could assist me in changing my cash, they declined my request. This lack of assistance and unwillingness to accommodate customers' needs was extremely disheartening. Faced with limited options and growing frustration, I found myself in a position where I had to give the employee at the self-checkout an ultimatum. I either needed my money changed or had to leave my shopping in the trolley and go to another supermarket. It was an uncomfortable decision to make, particularly considering that the lady overseeing the self-checkouts was kind and apologetic about the situation and she had her hands full assisting other customers who were struggling with using the self-checkout machines. The staff employee had called her manager over who had changed my £50 notes so I can pay for my shopping. In conclusion, the entire experience left me feeling both embarrassed and frustrated. The inconvenience of trying to pay and then using self-checkout for over 10 minutes, trying to organize my items in a limited space as if playing a game of Tetris, while witnessing the perishable items in my trolley warming up, was far from the normal shopping trip I had envisioned. The growing impatience of other customers waiting in the long queue only added to my disappointment. Taking my overall experience into account, along with the lack of respect and assistance from the employees especially the two sitting at the check-out and having a chat whilst their colleague at the self-checkout suffered, I can't help but think about how much more challenging the scenario could have been for the elderly and/or people who require accessible check-out service. It is crucial for the store to address these issues promptly as this entire experience has now turned me into an advocate against Morrisons.
    2 people found this review helpful 👍

  • 1/5 Kevin R. 6 months ago on Google
    The staff aren’t given a chance, dreadful shopping experience and on busy weekends they put one staff member on self checkouts and the queue is huge. Dreadful shop
    2 people found this review helpful 👍

  • 2/5 mo M. 2 years ago on Google
    I think before people leave morrions to check receipt of what they buy not the first time I've spotted this. 28/01/22 Wow that's the response I get lose a star for that. Terrible. 11/02/22 can I say the chocolate digestives prices dot make sense either. Better off going iceland.
    2 people found this review helpful 👍

  • 1/5 Richard L. 5 months ago on Google
    Awful store. Seriously understaffed by half interested, very very slow staff. Self checkouts constantly malfunctioning. Manager makes vague noises about feeding complaints onto regional manager. Go anywhere else this Morrisons is not worth the pain
    2 people found this review helpful 👍

  • 4/5 Jahzi I. 1 year ago on Google
    It's my local supermarket I buy mostly fruit, veg, and baby food as they have a large variety and they always have lots of discounts on baby food, nappies and toiletries. I love they're dips and selection of fresh fish. I like there cheese selection too and Morrison fresh juices are my favourite.
    1 person found this review helpful 👍

  • 1/5 Keith B. 1 year ago on Google
    Bad customer service,the online shoppers walk about with their trolleys not caring whos in the way, self check is a nightmare and your left there waiting most the time for staff to finish their chat and pallets of frozen food is left on the shop floor to defrost before being put into the freezer.
    1 person found this review helpful 👍

  • 4/5 unionworkeruk 1 year ago on Google
    The store is like a badly run factory floor early in the morning having to dodge staff refilling shelves and collecting for home deliveries. All this should be done on an early or night shift so the store is ready for customers ro shop in comfort when it opens not negotiate a dodgem track. Also never know what will be on the shelves Often run out of own brand which is one of the main reasons for going there
    1 person found this review helpful 👍

  • 3/5 Brenda H. 9 months ago on Google
    Lots of goods missing no coffee shop can't see where newspapers are no notice hidden behind wall. Seems to be going downhill. Wait ages for staff to serve you at meat and fish counter.
    1 person found this review helpful 👍

  • 5/5 Colin CK P. 2 years ago on Google
    C'mon it's Morrisons, what a place! 👍👍 enough said.
    1 person found this review helpful 👍

  • 1/5 Sarwar K. 3 months ago on Google New
    Store needs big improvement. Offers limited choice (compared to similar large stores) and often products on shelves are grubby and poorly presented. There is little/no pressure to improve. Depressing shopping experience overall. Staff and community are poorly served by this branch.
    1 person found this review helpful 👍

  • 3/5 Koi 2 years ago on Google
    Big Morrison. Got most of the necessary stuff needed with quite good bargains.Lots of free parking space.Good customer service.Online delivery available via Amazon which put me off once I saw delivery bags through at the trolley parking which smelt of piss.
    1 person found this review helpful 👍

  • 3/5 Bobby T. 1 year ago on Google
    Why is the cafe shutdown with no reason????? I’m dying from hunger!!!!

  • 4/5 Cristo N. 1 year ago on Google
    Great supermarket but very busy most days

  • 5/5 Alma K. 5 months ago on Google
    Staff for my click and collect order were very good. One even ran after me, because I had forgotten a pack of pasta! Impressed by the dedication for 75p

  • 5/5 Arkadiusz B. 1 year ago on Google
    Great choice of items, nicely stocked, helpful guy on selfcheck out will definitely make another trip, shame it's not my local supermarket

  • 4/5 翟岭峰 1 year ago on Google
    I bought the beef I needed and also the quality is very good. It's a pity that there are not enough eggs in stock.

  • 5/5 katrina G. 3 months ago on Google New
    Staff are always friendly, and food selection is always on point. It's always a pleasant experience shopping here.

  • 4/5 Linda L. 5 months ago on Google
    Nice and clean establishment. Good variety of cultured foods. Laundrette on site, which is awesome. Good customer service. Well recommended. Thank you. Linda

  • 4/5 sumayyah a. 7 months ago on Google
    Iconic. Huge world foods section, huge deli section, they SELL FISH. LIKE FULL FISH. Only supermarket I’ve ever seen to do this, and it also has a laundromat in it. Talk about one stop shop. Always gives you a lot to carry home though. Send Morrison my love, S x

  • 1/5 Tanika 4 months ago on Google
    Few months ago I went to the Morrisons Peckham store. And couldn't find free from aisle. Spoke to one staff member they sent me to wrong aisle. Tried to get the attention of another staff member walking towards me and she ignored me. I spoke to another staff member on the tills and she sent me to World foods aisle. So the staff was not helpful at all on this occasion. But eventually found free from foods at the back of the store. What I random place to put these foods. I just wanted gluten free bread.

  • 2/5 Amal 5 months ago on Google
    It's a supermarket. Not all Staff are very helpful. But if you know what you want, guess then you don't actually need em.

  • 5/5 Edward A. 5 months ago on Google
    Grand, though the pasties were a little colder than I might have liked, but I can't give four and a half stars so there it is Wonderous variety, and that's just the clientele!

  • 5/5 Lessons L. 5 months ago on Google
    The shop has everything. I love the pic your own salad, lots of everything.

  • 1/5 Diane P. 4 months ago on Google
    Although shopping at Morrisons is good the toilets in Peckham is so disgusting 🤮 I had to wait until I got home to use my own. People are spending good money at your store so you could at least provide decent facilities.

  • 5/5 Daniel S. 2 years ago on Google
    Went in there to get a few bits and came out with a lot more for my money. Great prices and offers on stuff which can't be matched by the other retailers even with a loyalty card, not mentioning any names, lol. As Geoffrey at Toys R Us (now closed) used to say "everything under one roof"

  • 1/5 Reece J. 1 year ago on Google
    Never any trolleys. Pointless. Had to walk away today as I was with my 2 young kids and couldn't manage without. Went elsewhere. Management disinterested. All the trolleys get nicked by local businesses or residents and dumped all over Peckham but they never bother collecting them. Its about time they installed a trolley security system like Tesco Old Kent Road as its ridiculous.

  • 4/5 Corretta S. 2 years ago on Google
    A supermarket with a difference I was shocked when I entered this supermarket that it had a section for laundry mat! Wow normally you come in to purchase food and other goods but this unique supermarket has step it up by providing laundry facilities too! If you never visit this supermarket it's worth checking it out for its uniqueness.

  • 3/5 Cerise S. 2 years ago on Google
    I'm really busy so I often have to order my shop on Amazon. Literally they get the order wrong every time. I mean the delivery people are really helpful and respectful but every time? Mostly I'd prefer to return stock too. Big branch but often doesn't stock the things I buy regularly.

  • 5/5 Espérer l. 2 years ago on Google
    Great customers service from an awesome woman call Janet ( different hair colour) she looks after all her customers with respect and love. She is amazing. The other Staff are nice too but she goes the extra mile to put a smile on all customers. ❤❤❤❤❤

  • 4/5 Gina R. 2 years ago on Google
    Very quick , no long ques , got wat I needed ,

  • 1/5 renesalazar 2 years ago on Google
    Very disappointed. I went to buy some food and one of those guys was very rude to me I got it they were almost close it! BUT that's not manners to treat the costumer. They need to learn how treat the costumer like "polite" and how to be patient if they don't love that job maybe someone else they would be happy to stay there.

  • 4/5 Freddy T. 1 year ago on Google
    One of the largest Morrison's store in the area. Plenty of products to reasonable good prices. Large car park area, but only three racks for the parking of bikes. The availability of trolleys and baskets for your shopping are a constant issue. There are never available when you need them and if you find one is usually dirty and with rests of food in it. Staff seem to be always in a bad mood and not friendly or approachable to answer your questions.

  • 5/5 Joshua A. 1 year ago on Google
    Typical large Morrison's, has a large variety of items, pretty much anything you would need. The staff are lovely and helpful. I have absolutely no complaints.

  • 1/5 Ms D. 1 year ago on Google
    I purchased a salmon put it straight in the freezer. Today I cooked it and found a huge worm it looks like a tape worm. Me and my daughter had a slice before we found it and I have a stomach ache. This is absolutely disgusting I have had to throw it all in the bin. At the very least you should refund the salmon and cost it took to cook it. I have my receipt and the pictures of the worm if Morrisons does not reply I will take this further.

  • 1/5 Amah T. 1 year ago on Google
    I went to Morrisons at night time and there was no lights in the car park and I tripped over because of the lack of lighting and I saw raw meat on the floor Inside the supermarket and it was so gross it’s still stuck in my head and also it’s starting to be overpriced and the automatic doors make a terrible squeaking sound and they don’t open all the way that they hit my shoulder and my shoulder is bruised and the toilet were discrasfull and I can’t even lock the door and the bench is broken and my grandma fell threw the bench and were is the toilet roll ? AND I SAW A LADY AND HER 2 TODDLERS ALMOST GOT RUN OVER IN THE CAR PARK! It’s really dangerous because at night ppl can get robbed because it’s pitch black! I’m going to Aldi instead ! Bye bye Morrisons

  • 4/5 Kay B. 1 year ago on Google
    Shop well stocked. Store manager and staff very helpful and friendly. Head office sort out the trolley problem. Can't shop if no trolleys.

  • 3/5 Shinag G. 1 year ago on Google
    Great deals available. The bakery had a few favourites that I don't see in other supermarkets. The only staff I saw on the shop floor were picking for home deliveries and weren't helpful to help locate any products. Though I did have a wonderful staff member at checkout.

  • 1/5 Ana M. 1 year ago on Google
    Overpriced items, I don’t know why someone would shop here other than if they need something more specific or if it’s close to them. If you want to survive financially during this crisis we’re living through, do yourself a favour and shop at Lidl where you can get the same items by far less money.

  • 5/5 djdabs2 J. 1 year ago on Google
    Very big with wide selection including a butcher and deli counter. Best salad bar when open and overall clean with friendly staff

  • 2/5 Buddeanie F. 1 year ago on Google
    Good choices of products but a bit pricey. Staff are unhelpful. Toilets are atrocious. When I informed the staff of the state of the facility I was told that it's not their fault or job! Update: Only go to this store to collect my Magic Bag from the APP: 'To Good To Go'. Quantity & variety is really good but the staff have unprofessional manner.

  • 3/5 David R. 1 year ago on Google
    The store is OK, good free from choice. The entrance is not very inviting, there appears to be more security staff than store staff. Which does not instill confidence and is quite off putting. The store appears overly stiocked and cluttered and over bearing

  • 3/5 Tyrone T. 1 year ago on Google
    Most supermarkets are very under whelming these days but pleasantly surprised at what is on offer at Morrisons at reasonable prices too...much improved I use to think that they were dreadful...maybe new owners have done their homework

  • 1/5 Chamomile 1 year ago on Google
    I used to like Morrisons. But now I'm little bit dissapointed. Many times I bought some groceries with different price from the display that they are showing on the price display. Sometimes I have to returning some items because of the difference of price. More over this problem is very annoying after you find out that you made quite a lot payment for some stuff which is totally different from the receipt and the display price.


Call +44 20 7732 3518 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Recycling
    • ✓️ Batteries
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ No-contact delivery

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