Kidbrooke Village Clinic image

Kidbrooke Village Clinic

Medical clinic

😠 Worst doctors surgery I’ve ever been to. It’s near impossible to get an appointment. The staff in reception don’t pick up the phone, or hang up on you. They are beyond rude if you do ever get to talk to them. I would even go so far to say that they are just outright nasty. I’ve been berated by one o... People often mention appointment, surgery, time,


Address

7 Elford Cl, London SE3 9FA, United Kingdom

Website

oxleas.nhs.uk

Contact

+44 20 8850 2120

Rating on Google Maps

1.90 (29 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 3 pm
  • Tuesday: 8 am to 3 pm
  • Wednesday: 8 am to 3 pm
  • Thursday: 8 am to 3 pm
  • Friday: 8 am to 3 pm

Featured Reviews


Frequently mentioned in reviews: appointment (13) surgery (12) time (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Briar Rose Tattoo L. 3 years ago on Google
    Worst doctors surgery I’ve ever been to. It’s near impossible to get an appointment. The staff in reception don’t pick up the phone, or hang up on you. They are beyond rude if you do ever get to talk to them. I would even go so far to say that they are just outright nasty. I’ve been berated by one of them trying to sort out collecting my partners medication, telling me off because they didn’t get it to us on time? Ok? It is incredibly difficult to get ahold of my repeat prescriptions. Presently sat here crying again, because I am out of my medication again, and despite ordering it weeks ago, they have so far messed it up twice. This happens almost every time I go to get my next ones. If you manage to get an appointment, even the first appointment of the day when they open I have been waiting for well over an hour. I can’t actually think of anything they’ve done well. I would give 0 stars if google would let me but there we are. Avoid at all costs.
    14 people found this review helpful 👍

  • 1/5 donna s. 2 years ago on Google
    Waited over 10 weeks for a medical letter, to then receive an incorrect letter and they refused to then correct the information saying they couldn't do it, despite me having similar letters previously from my old reliable GP. Never had this problem before my surgery merged with them!
    5 people found this review helpful 👍

  • 1/5 Louis Z. 3 years ago on Google
    Dreadful Clinic, I’m constantly battling with them to get my monthly prescription from the local Pharmacy. They make it so you can only make an appointment on Monday Mornings then that’s it for the week. The staff are rude and arrogant.
    5 people found this review helpful 👍

  • 1/5 Michael T. 4 years ago on Google
    Very disappointed. I visited Dr Nathan and I reported that my wound post-operation had become infected. When I tried to show him, my report was completely ignored and he told me it was part of the normal healing process. I tried in vain to pass the message on but received no feedback or response. Luckily I visited the nurse the following day who took one look and agreed and had to go on to immediate antibiotics, which meant I then had to lose time to travel to the other partner surgery to collect the prescription as there were no doctors available at that time.
    5 people found this review helpful 👍

  • 1/5 Stacey C. 5 years ago on Google
    Leaving this review for the Henley Cross Medical Practice because I cannot leave it for them on Google, it says they are permanently closed (?)... Went there in the morning on 04/01/2019 The receptionists in this surgery are the worst, always rude and never helpful, especially (in my experience and watching them with other patients) to foreigners. I love how there are always signs in GP surgeries telling patients to be polite and that unruly behaviour is not accepted. Please can you train your own staff in customer service skills!!! I do not recommend them, in general it is hard to get appointments there. I will definitely try and transfer back to my old surgery as the staff here is useless.
    4 people found this review helpful 👍

  • 1/5 Ted C. 4 years ago on Google
    It's just so bad, phones apparently dont work. They hang up on you and dont ring you back. Although apparently their phones dont work they ask you to call them to find out either they never pick up or they just hang up. So difficult to find an appointment and staff dont really care. Thumbs down
    4 people found this review helpful 👍

  • 1/5 songul m. 1 year ago on Google
    The worst GP ever. So hard to get throught to them to book an appointment, they take so long to get back to you when you fill in the form online. Always over the phone appointments which doesnt help solving your issues sometimes. 3 different locations under the same gp name. Had an appointment yesterday and they didn’t tell me which location so i ended up going to the wrong place to find out that it wasnt there. Therefore i missed my appointment that I’ve been waiting for 2 weeks. They put you under a lot stress when they’re supposed to be helpful. DO NOT RECOMMEND THIS GP.
    4 people found this review helpful 👍

  • 1/5 Ghost 1 year ago on Google
    I know the whole NHS is suffering through Conservative mismanagement and covid, but this surgery is even worse than should be expected. Getting an appointment is nigh on impossible. They just direct you to use their overly long, poorly designed, e-consult. When you do use e-consult, they take days, or even more than a week to call back. I even had one case where they never called at all. I ended up using 111 instead. My 2 year old daughter is currently sick with abdomonal pain, and the e consult call back is already a day late. I've now again had to use 111 to arrange a hospital appointment for her. Why am I even registered with this GP, if I have to keep using 111 for help??? I cant even remember the last time i physically saw a GP face to face at this practice.
    3 people found this review helpful 👍

  • 1/5 Daniella S. 1 year ago on Google
    Worst surgery I've ever been to! Other reviews aren't wrong when they says it's impossible to get an appointment. The amount of times I've called for different things and ended the phone call with no appointment is ridiculous! And if you ring up multiple times for the same thing you'll get told to do a completely different thing than last time. No help, they just tell you to do the e-consult which is useless, takes ages and the wording of some of the questions makes it difficult to answer. So stupid, this is supposed to be a place that helps people and you just leave feeling the most anger and frustration ever!
    3 people found this review helpful 👍

  • 5/5 elena t. 4 years ago on Google
    Amazing service. They answered to all my questions without rush.
    1 person found this review helpful 👍

  • 1/5 Wesley T. 1 year ago on Google
    This might just be the worst surgery in the whole of the UK. It’s impossible to get an appointment unless you want to wait weeks and even when you call, the receptionist recommends complaining about the state of unbelievably poor medical care. If you have any alternatives at all, use it rather than trying to persevere with this terrible surgery.
    1 person found this review helpful 👍

  • 1/5 Shaun S. 4 years ago on Google
    Waiting time in this surgery is an absolute joke been waiting over an hour what is the point in giving you a time slot if you still have to wait.

  • 3/5 Ajay M. 1 year ago on Google
    This surgery recently moved to pegler Square with everest health.. the facility looks awesome as it's new and by Berkley homes.. service has been average in previous building, not sure it's going to change here..

  • 5/5 Beth L. 5 months ago on Google
    Amazing, professional and helpful doctors. Receptionists are lovely too. It’s seems it has had a real turn around recently!

  • 5/5 Hash p. 7 months ago on Google
    Nice and clean surgery, people at reception were welcoming. I was seen by Dr Ricky Gondhia, He listened to me with kind and caring manner.


Call +44 20 8850 2120 Open on Google Maps

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