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Hamptons Estate Agents Blackheath

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😠 Terrible customer service. After the valuation and photography of my apartment was completed, I reflected on my interactions with Hamptons to date and had a bad gut feel. I'd be selling my property whilst being located quite far away, and wasn't impressed with the communication. This alongside what... People often mention Hamptons, process, property, recommend, Blackheath, professional, service, friendly, Claire, experience,


Address

46 Tranquil Vale, Blackheath, London SE3 0BD, United Kingdom

Website

www.hamptons.co.uk

Contact

+44 20 3151 7347

Rating on Google Maps

4.60 (76 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 am to 3 pm
  • Sunday: Closed
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: Hamptons (29) process (17) property (16) recommend (15) Blackheath (13) professional (12) service (9) friendly (7) Claire (7) experience (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nik P. 2 years ago on Google
    Hamptons are excellent!! Best agent I’ve dealt with. Tanya especially has been great especially with being an overseas landlord. All my questions/issues have been dealt with in a timely manner and she has made me feel really comfortable with the entire process. Couldn’t recommend them highly enough. A***
    1 person found this review helpful 👍

  • 5/5 Francesca S. 2 years ago on Google
    Kat, Joe and Peter are a wonderful team and did an excellent job for us. The service was incredibly professional AND friendly and we're very satisfied with our sale! I would highly recommend!
    1 person found this review helpful 👍

  • 5/5 Anna Y. 2 years ago on Google
    Claire at Hamptons in Blackheath is fantastic. She helped us rent a property and was really friendly professional and diligent. She always responded quickly to queries and went above and beyond. Would definitely recommend using Hamptons.
    1 person found this review helpful 👍

  • 5/5 Nicki R. 3 years ago on Google
    Tanya has been an excellent support during the whole renting our house out experience. It has been exceptionally challenging, and throughout, she has been professional, rational and provided above and beyond her service levels. Without question, I would recommend working with Hamptons - from our experience - the agency continually seek to support and protect their clients interests.
    1 person found this review helpful 👍

  • 1/5 Rachel L. 1 year ago on Google
    Terrible customer service. After the valuation and photography of my apartment was completed, I reflected on my interactions with Hamptons to date and had a bad gut feel. I'd be selling my property whilst being located quite far away, and wasn't impressed with the communication. This alongside what I felt was a low valuation (compared with other previous valuations) meant I decided to pull out of going with Hamptons. Fine and we could have parted ways easily there. Instead when I explained my concerns, the "senior head of sales" sent an email which didn't apologise but instead defended all the actions being taken and went into detail about his personal problems. Fine and understandable, but sorry seems to be the hardest word... After this I decided I wanted my keys back and to part ways pronto. I went into the office where this same man asked me what the issue was and when I started to talk he proceeded to talk over me telling me "What your problem is..." in a tone that I found to be aggressive. He then started talking about the valuation. I just wanted to cut the conversation there so asked, again, for my keys to which he scoffed and rolled his eyes. I can't help but think had I been a man, he probably wouldn't have tried to belittle me in an open office this way. Regardless, I wouldn't touch this company with a barge pole after my interactions with this rude man.
    1 person found this review helpful 👍

  • 5/5 Kimberly E. 2 years ago on Google
    I had the pleasure of working with Sam in my search for a new apartment to rent. He was so professional, on top of things and was absolutely lovely to work with. He was so patient and respectful towards the older landlady who was renting out her flat; it's obvious that he is a quality person who is patient with others and represents his company so well! I would definitely recommend Sam and the Hamptons Estate Agents in Blackheath and would come back for help in finding a suitable apartment in the future- if need be. Thanks Sam!
    1 person found this review helpful 👍

  • 5/5 Abhishek D. 2 years ago on Google
    I chose Hamptons Blackheath to sell my house based on the interest shown by Joe in getting the property on the books. He was prompt in communication, open to a tiered fee structure and quick to get pictures/ marketing materials. Peter, Cat and Lucy organised and conducted viewings and following an open day with several iniquities buyers, we accepted an offer. Hamptons appointed Jessica as the sales progressor and she followed up with us, our buyers and solicitors to keep us all updated. The team was respectful, helpful, considerate and responsive all through. From marketing to completion at a price point we were happy with in under 100 days including Christmas and people being off sick due to COVID - Hamptons definitely earned their commission - which isn’t something one often hears about Estate Agents. I would definitely recommend them.
    1 person found this review helpful 👍

  • 5/5 Ailish T. 2 years ago on Google
    I am absolutely delighted with the service I received from Alan Van at Hamptons Blackheath. He was incredibly helpful keeping me on track with all the administrative stuff. He was always available on the phone to speak to and replied immediately to any texts/ e mails or worries that I had. He was extremely professional and very pleasant to deal with. His associate Anna-Lisa was also very helpful and quick to reply. I would highly recommend Hamptons in Blackheath
    1 person found this review helpful 👍

  • 1/5 andros v. 3 months ago on Google New
    Simon Humm from Hamptons Blackheath was condescending and dismissive when he came to value our flat. He gave a ridiculously-low valuation telling us that the decorations looked old-fashioned and would put buyers off. Fortunately we went with another local agent who sold our property for significantly more than Hampton's valuation and after only 6 weeks. Be careful of agents giving suspiciously low valuations. It can be a sign that they want to buy the property cheaply either for themselves or for one of their associates. I've heard this is a common trick, often targeted at the elderly and vulnerable.

  • 5/5 steve w. 9 months ago on Google
    I’ve recently moved into the fantastic Alms gate development with the help of the Blackheath team in particular Joe and Claire. Throughout what was something of a bespoke transaction I received consistent help and support from them and I’m more than happy with the outcome! Thanks guys..

  • 5/5 Drew N. 8 months ago on Google
    Recently moved with Hamptons and the process was smooth and efficient, Sam Hawkins in particular was extremely professional and made everything very easy for us. Would highly recommend both him and Hamptons.

  • 1/5 Will S. 5 months ago on Google
    Very pushy when we put an offer on a flat initially. The agent lied and told me we would receive the security deposit back if we decided to pull out (naive of me I know, but was still deceptive behaviour to push the transaction through from them).

  • 5/5 Lilli U. 1 year ago on Google
    We've just moved into our lovely new flat which we have rented through Hamptons. From the offset things ran smoothly and efficiently. I was dealing with Alan initially who took my details ahead of passing me on to work with Sam Hawkins who oversaw the rest of the process brilliantly! Sam made every effort to ensure I could view the property quickly the next day, and was invaluable in helping us secure our offer to the landlord. We have found Sam to be a very genuine and helpful estate agent who took the time to answer our questions and was not fazed conducting the viewing with myself in person and my partner on video call. The calibre of the property reflects the high standard of Hamptons, which Sam delivered to us with ease. Thank you once again! Would definitely recommend as an estate agent worth going with to find a home.

  • 5/5 Ellie L. 9 months ago on Google
    We rented a house through Hamptons blackheath and Sam was absolutely amazing. We cannot thank him enough. Not only are we so happy with the property, but he was always on hand to answer any questions/queries we’ve had before and along the first few days in our new home. Thanks again, Charlie and Ellie

  • 5/5 Ornella M. 6 months ago on Google
    What a wonderful experience I had with Hamptons Blackheath and especially with the incredible Kat. She has gone above and beyond and exceeded all my expectations, she found the perfect property for me and made sure the process run smoothly from beginning to the end. She will hold a special place in my heart forever.

  • 5/5 Matthew P. 10 months ago on Google
    I am in the process of purchasing a property through Hamptons' Blackheath office and am pleased to recommend them. The viewings were professional, with marketing materials provided on arrival outlining details of the listing. The team were quick to organise viewings for me. Kat was knowledgeable on these viewings and flexible with weekend timings which was much appreciated. In particular, Claire Hewitt has been a great support both before and after the offer was accepted - regularly keeping in touch with me to find out my thoughts on the property after viewings, guiding me through the offer process by providing robust feedback process to help the transaction go through, and quickly assisting with follow up queries as we progress to completion. Many thanks to all the team at Hamptons.

  • 5/5 Kamila D. 9 months ago on Google
    Hamptons Blackheath stands out from other agencies we’ve dealt with, Sam as their agent in particular. He has been incredibly professional and prompt with responses and knew everything we asked about the property. He has exceptional communication skills and kept us up to date at every step in a friendly and approachable manner which put me at ease in what’s usually a stressful process in London. The Blackheath branch offered a stress-free renting journey, ensuring a smooth process, and we couldn’t have asked for a better experience. We highly recommend the branch as they offer a range of some stunning properties! We love our new home and look forward to working with Hamptons again in the future.

  • 4/5 Pauline M. 2 years ago on Google
    We had a very good experience with Hamptons and they were extremely supportive from the start. There were a couple of misunderstandings, however these were resolved during the process of letting the property. They were very efficient and easy to contact to clarify matters.

  • 5/5 Darin R. 1 year ago on Google
    August 2022 update: Alan Tan rented out my property earlier this year and I was extremely happy with the result archived, the quality of the tenant and service Alan provided. Thoroughly recommend Alan and the team at Hamptons for any landlords looking for a change. Previous comment: Tanya from Hamptons is one of the best agents I have worked with in all my years. Proactive, friendly and takes the initiative when required. All in all excellent service.

  • 5/5 caragh c. 1 year ago on Google
    Had a great experience purchasing our property through Hamptons. Kat was fantastic from the start as was Jess who were both absolutely brilliant, knowledgable and went out of their way to make the process as smooth as possible. We’d highly recommend Hamptons. They set a very high standard for other estate agents. Kat - you are an absolute superstar - thank you !!

  • 5/5 Ozge D. 1 year ago on Google
    As first time buyers, we had many anxieties about purchasing our first property. We are really impressed with Hamptons estate agency in Blackheath, truly thank the awesome customer friendly and hassle free service offered by Kat and Jessica. Jessica was very great at the explanation of the whole process to us and answered all the questions in our minds. A big thank you to Kat, she offered her friendly guidance throughout the whole process, she was professional and personable at the same time and was easy to contact and she went the extra mile from beginning to the end of all the stages to help us.

  • 5/5 Tamerlan V. 3 years ago on Google
    I recently moved to a new flat and Claire has been brilliant throughout the whole process. She has been very professional and responsive to all my queries. Overall, the process went very smoothly and no surprises. Great customer service!

  • 5/5 florence d. 3 years ago on Google
    Claire has given me and my partner a beautiful experience whilst we were looking for a new flat. We found the perfect place and the process was seamless. We cannot thank Claire enough for her professional but friendly approach. Can't recommend Claire and Hamptons enough!

  • 5/5 Olly P. 2 years ago on Google
    Kat was very easy to deal with throughout the process and was responsive and on top of things. She kept things moving along without me feeling like I was being hassled at all. I would very much recommend them.

  • 5/5 Quenton L. 2 years ago on Google
    Really good customer service from Kat and Peter at the Blackheath branch. Got me two consecutive offers after having no luck with other agents; both offers were near to asking price. Impressive, professional, and would definitely use again...


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