1/5 Li H. 4 months ago on Google
I
hope
this
email
finds
you
well.
I
am
writing
to
bring
to
your
attention
a
concerning
experience
my
husband
and
I
had
at
your
store
last
Sunday
when
we
visited
to
purchase
a
goldfish.
Our
experience
was
less
than
satisfactory,
and
I
feel
compelled
to
share
our
concerns
with
you
in
the
hope
that
they
will
be
addressed.
Upon
entering
the
store,
we
waited
for
an
extended
period
without
any
staff
assistance.
Eventually,
my
husband
had
to
seek
out
an
employee.
To
our
surprise,
we
found
one
staff
member
sitting
on
the
floor,
engrossed
in
her
phone.
When
approached,
she
appeared
visibly
impatient.
After
some
delay,
she
inquired
about
our
purchase,
specifically
our
interest
in
buying
a
fish.
During
our
interaction,
we
were
given
conflicting
information.
Initially,
she
suggested
we
could
purchase
three
fish,
but
later
claimed
that
due
to
UK
regulations,
we
could
only
buy
one.
We
were
willing
to
comply
and
chose
to
buy
a
single
fish.
However,
she
then
reversed
her
statement,
asserting
that
we
couldn't
purchase
any
fish
at
all
because
our
aquarium
was
supposedly
inadequate
in
size.
Perplexed
by
the
sudden
change,
we
requested
clarification
from
the
manager.
Regrettably,
even
after
the
manager's
intervention,
we
were
told
that,
according
to
store
policy,
we
couldn't
purchase
a
fish
for
our
aquarium,
despite
meeting
the
supposed
criteria.
This
experience
has
left
us
both
bewildered
and
dissatisfied.
We
feel
that
we
were
subjected
to
inconsistent
information
and,
ultimately,
denied
service
without
a
clear
and
justifiable
reason.
We
are
particularly
troubled
by
the
apparent
discrepancy
between
the
initial
explanation,
referencing
UK
regulations,
and
the
subsequent
assertion
that
it
was
a
store
policy.
As
valued
customers,
we
believe
it
is
crucial
for
your
team
to
provide
accurate
and
consistent
information.
If
there
are
indeed
specific
regulations
or
policies
governing
the
sale
of
fish,
we
kindly
request
clarification
on
this
matter.
Additionally,
we
hope
that
steps
can
be
taken
to
ensure
that
other
customers
do
not
encounter
similar
confusion
and
frustration.
We
appreciate
your
prompt
attention
to
this
matter
and
look
forward
to
hearing
from
you
soon.
Sincerely,
1 person found this review helpful ๐