Pets at Home Blackheath image

Pets at Home Blackheath

Pet store

One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles. People often mention staff, service, helpful, friendly, told, home, hamster, Pets, great, experience,


Address

100 Blackheath Rd, London SE10 8DA, United Kingdom

Website

community.petsathome.com

Contact

+44 345 600 1791

Price rating

$ $$$

Rating on Google Maps

4.40 (1K reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 7 pm
  • Sunday: 10 am to 4 pm
  • Monday: 9 am to 8 pm
  • Tuesday: 9 am to 8 pm
  • Wednesday: 9 am to 8 pm
  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: staff (17) service (10) helpful (9) friendly (8) told (7) home (7) hamster (7) Pets (6) great (6) experience (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 nastya m. 2 years ago on Google
    Very rude man in stuff. Our guinea pig did not make it through Guy Fawkes night fireworks. It was with us for 9 years, bought as a present for my sons 1st birthday. My son was very sad and it took him a week to recover and decide to buy new little furry friend. On arrival we were told that we came too late for buying (3 hours before closure?!). Instead of live mouse man in stuff told us to buy frozen ones, making my son crying. Terrible approach, will be looking to escalate this.
    8 people found this review helpful 👍

  • 5/5 Greg C. 2 years ago on Google
    If you are looking for dog grooming products and tools then Pets at Home have a great selection.
    1 person found this review helpful 👍

  • 5/5 Joel B. 1 year ago on Google
    I really debated giving pets at home 5 stars, however, I really can't think of anything else they could do to improve their service. As far as pet shops go, pets at home really brings home the gold. Friendly staff, great selection, and fantastic deals and freebies with the VIP card. Overall, a very nice experience every time I go in.
    1 person found this review helpful 👍

  • 5/5 Silver-Reign-Beast 4 years ago on Google
    Always friendly and attentive to/for me & my Girl's needs and queries. And after the excellent care and fantastic treatment from the Groom Room, Dita definitely deserved a glam new collar, lead & harness for being such a good girl 😊 Her claws were far too long and she was in pain b4 attending here. The lady was very caring and clever whilst clipping her claws, so much that my girl didn't even realise what she was doing 😊🐶 one very well happy dog indeed. Thank you again.
    1 person found this review helpful 👍

  • 5/5 jj4182 1 year ago on Google
    Came for some fish. Got told only two staff were in and so they could not serve us. Absolutely poor attitude from the lady on the cashier desk. Edited to 5 star: I returned to the store and was helped by Stephen who was extremely helpful and knowledgeable. He was patient with us and made the visit so much more positive than the previous visit.
    1 person found this review helpful 👍

  • 5/5 Iulia M. 1 year ago on Google
    Luna had a pleasant experience for her check up. Luna supposed to have a ultrasound scan, to confirm she's pregnant or not, unfortunately the results was unclear. She may not be pregnant, that's why scan didn't show something. Staff was helpful too, receptionist and Ava Jerkins , explain everything to me and and made Luna's experience pleasant.

  • 1/5 Caitlin S. 3 months ago on Google New
    Unfortunately I came in very keen to adopt a guinea pig today however the woman behind the till was so rude, made a racist comment to me about another customer to explain why her colleague couldn't help me instead of her, and was obviously completely uninterested in finding out what I was looking for. Also clearly had no care for the small animals, giving the shortest possible answers when I tried to ask questions. I have had reservations about getting small animals from Pets at Home previously but her attitude made me feel awful and actually prevented me from getting the two guinea pigs I was interested in, as she essentially refused to discuss them with me. I didn't catch her name but she was on staff early afternoon of Monday 11 December, on till, wearing a headset.

  • 5/5 David Caceres S. 4 months ago on Google
    Went there yesterday and I was surprised how friendly Aisha was. She was very helpful. This store needs more people like her.

  • 5/5 Pandora F. 8 months ago on Google
    Staff are always brilliant and helpful, my dog Enzo loves them and loves the treats he gets from the staff. Excellent choice of stuff inside.

  • 5/5 Chris 8 months ago on Google
    Het was very helpful to explain the service and loyalty card at Pets at Home. I highly recommend this store for its excellent customer service! Thank you so much.

  • 5/5 Paul E. 5 months ago on Google
    Very friendly staff. Loads to choose from and loads of good advice given to new pet owners

  • 1/5 Alicia Frances A. 5 months ago on Google
    I called up to ask a simple question and the woman was not only rude but hung up the phone on me. I work in customer service myself and this is not how you treat someone especially if the store has just opened.

  • 3/5 Dave Y. 2 years ago on Google
    Nothing wrong with this place. But supreme Animal foods down the road puts it into the shade.

  • 5/5 Elaine C. 1 year ago on Google
    Absolutely great experience, visited to collect rain coat, turned out to be too big, the staff super helpful, patient and friendly, replaced with a better fitted one. Will go to this Pets at Home in the future.

  • 1/5 S.H. 1 year ago on Google
    I cannot believe the woman who served me in this particular branch was the MANAGER!!!!! Rude, dismissive, sighing, eye rolling when I was asked questions about the product I eventually bought. The rest of the staff are brilliant, friendly, helpful. But the manager, shame on her. Again, I was stunned to find out that the most rude member of staff was the MANAGER!!!!!! I will continue to use another branch in the future.

  • 5/5 Samara 1 year ago on Google
    Really lovely staff that genuinely care about the animals they have there. They stock a variety of small animals - rabbits, rats, hamsters. They also have some fish, tropical, gold and temperate. I would recommend that if buying fish that you call ahead and make sure they are selling them because sometimes when they have a delivery they need to leave them to acclimatise for a day or so and wont sell them (which is great as they have the fishies well being at heart)

  • 2/5 elowen r. 2 years ago on Google
    i’ve always come to this pets at home as it’s only a 5 minute walk from where i live. however, when me and my boyfriend brought a hamster home last weekend, we were informed that the cage we were offered was too small. our hamster now gnaws at the bars which ruin her teeth and we’ve just spent all this money after being told by an employee that it’s perfectly big enough! on top of that, the one we got was the last one, but it had dog urine inside of it! disgusted. however, we did get a 5% discount. the main issue was that we were told this cage was big enough for our hamster, but it’s clearly too small for her and she’s not happy. the staff member who got our hamster out for us wasn’t safe at all. he picked her up out of the cage they keep the hamsters in, and dropped her! he moved her too fast and it startled the poor thing. he had a complete lack of care for the smaller pets. disappointed. money wasted, clueless employees and it was overall a bad experience.

  • 1/5 Tanya E. 2 years ago on Google
    Was good, no complaints, my dog doesn't like the sticker brush too much, has been three times now, he can't wait to get in the groomers room, which surprises me, the ladies are good because they give him positive vibes, and treats of course, for his first experience somewhere else didn't work out to well.

  • 5/5 Chaz W. 1 year ago on Google
    The staff are amazing all very friendly. Will try to help you get the best deal. I recommend you download the app if its your first time I got 20% off everything. The staff will also recommend this

  • 5/5 Debora M. 2 years ago on Google
    It's a lovely place my dogs loves go there

  • 5/5 Clementine V. 2 years ago on Google
    Excellent branch of Pets at Home. We use this regularly and the staff are both friendly, knowledgeable, and engaged. Good range of products: the dog food selection is like the British Library reading room; fresh tripe from the freezer is always appreciated. I wouldn’t recommend the Vets4Pets service here though, or at any Pet’s at home; despite the vets being great, there’s too much emphasis on pressure sales of unnecessary treatments to engorge their corporate income stream.

  • 1/5 Ilaria 1 year ago on Google
    We wanted an dwarf hamster. Drove there on a traffic the first time after too many questions telling us was bettere to take a Syrian hamster but they didn't have at the time to come back . After disappointment we went the next week,after one hour in the traffic they told us with no feelings" to take an hamster takes 45 minutes and we are closing in 20." My kids where again disappointed .

  • 4/5 everythingisgreenandblu �. 1 year ago on Google
    Very helpful staff, show me to items I needed for my pet. Was told about discount app associated with the store & able to use on my first purchase.

  • 5/5 Indelible Elevations L. 2 years ago on Google
    Excellent customer service. Happy staff, good discounts. Even managed to get a brilliant banter bargain lol. Marsha know ;). Marsha's customer service skills, and knowledge is impeccable

  • 5/5 said h. 1 year ago on Google
    Excellent staff! Very friendly and helpful!!! Went in with a problem and staff helped out without any quibble. The manager, Stefan, was quick to sort out our issue and didn't even blink twice or make a fuss. Prompt exceptional service. We're not from the Blackheath area but will definitely go there just because of the great service. They really cared and were very nice! We didn't feel like customers, we felt like we were friends. Thanks again!!!

  • 5/5 Silvia 2 years ago on Google
    Good selection of products for all pet lovers. Oh, and pet clinic available on site.

  • 1/5 Felipe M. 2 years ago on Google
    Bad service at the checkout. I was not greeted nicely, the man serving me did not say a word even when I needed to pay. I asked questions and it felt like I was bothering him. Finally when I paid for everything I had over the 15kg of items including bedrock for an aquarium and he gave me only one bag. I asked for two but he said no, just one . The bag broke on the way home . Very disappointing!


Call +44 345 600 1791 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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