I'm all about supporting local businesses but it's such a mixed experience in here. Sometimes it's great, other times it just feels frosty and unwelcoming, like you're getting in the owners way. I get running your own business is probably quite stressful but come on, a smile and a how are you doing, can I help you with anything? goes a long way. I went in with my kid and most places interact with him and you would think a pet shop would want to encourage young people to be pet owners but...nothing. Frankly I prefer the impersonal nature of the internet or even Pets 4 Home! Just be more welcoming and consistent, there's a lot of competition out there....

I thought I’d take my little dog for a walk to this shop to buy her a treat. There was a German Shepard off the lead which belongs to either the owner or a member of staff. It wasn’t being watched and it wouldn’t leave my dog alone. The more my dog cowered away the more the dog would tower over her, there was no tail wagging. It didn’t feel right to me either. I had to ask who the dog belonged to and could it please be taken away from us. The owner didn’t apologise and even seemed moody about it. I came away a bit shaken of what could have happened between the dogs. Unfortunately I won’t be going there again.

For a start, the prices are awesome & a large variety of animals & equipment. They've got a very amusing parrot, Rolie, who is worth coming in to look at, even if you're just passing by. We were looking for a new pet bird & needed some advice, which was offered very thoughtfully & generously by the lady working there. We took up a lot of her time, but left very confidently & I will definitely use this shop in the future to add to our family!

Customer care,brilliant. Awesome staff.Assistant very good.they have everything anyone can ask for. Exceptionally good.

Only place where I can get my cats' food - very helpful and knowledgeable staff. Thank you for being local!

Have been regularly ordering Royal Canin food for both my dog and cat for several years and we have not experienced any issues. Very friendly, polite and helpful staff. Highly recommend!

Pretty friendly staff. Well stocked and reasonably priced.

Great local pet store, wide choice and competitively priced. Friendly and knowledgeable staff.

Have been a customer for years . Fantastic shop - the staff are extremely helpful and will do deliveries. Good range of food and other pet products

Great prices for hay and good range available. Lots of nice treats for rabbits, and friendly staff. A great option close to me as not a lot of shops sell hay and great if you want to shop local and not use large corporations. I always pick up a packet of Whiskas temptations on special offer too for my cat.

Service was very good and shop is very well stocked.

Unfortunately the shop didn’t have what I was after (a cat scratch post!). However the staff was very polite explaining there was a shortage and are really hard to get hold off at the moment.

Brilliant staff, very welcoming and helpful. It's really a heaven for any pet. Great stock and knowledge. I take my dog here to get her treats and toys and they're always so lovely to Lillie, always giving her attention and treats.

I love this pet shop but however the lady with short blond hair Bob. Can be a little rude doesn’t have a nice warming feeling about her. And that reason I avoid going only when Im desperate just in case she’s in. Shes got a serious grumpy look in her face and keeps the conversation very short seem like she doesn’t like to talk for long so you can see she’s getting fed with loads of questions. However the others are really welcoming and will happily speak to you all day long, and actually helps you. The groomers at the back are loving and very friendly always smiling and saying hello There is a younger girl on shop floor in early 20s she is so lovely :)

Staff are very friendly and happy to talk though different products and to give advice. Good prices and a fabulous range of toys and food.

Best brands for your pets and local, friendly service. I wouldn't go anywhere else and prices are good!

Nice, friendly staff. I am able to purchase cat food from here which I would otherwise have to buy online in bulk which has a crazy delivery charge.

visited the shop very frequently before moving away to pick bits and bobs up for my cat, the staff have always been lovely especially a staff member called Abi if my memory serves me well, would recommend to anyone in the area!

Most wonderful shop and staff.. they have genuine love and care for animals and that shines through. Always on hand to give advice and helping hand especially when I’m a new puppy owner and things can get overwhelming at times . Definitely my favourite go to place 🐶 ♥️ Thank you

Great pet store. Their products are always fresh and superior quality. We can see how Rocky immediately goes for the yak chews from here, as opposed to from Pets at Home. The ser ice is really friendly and they know a lot about dogs and give great advice.

Friendly, fairly priced and efficient - especially at enforcing Covid rules. They insist you keep your distance, wear a mask and use the hand gel. On the other hand they accept cash. They have what our cat loves too such as cat grass and cat milk! Good for them!

Always happy staff, this place is a sydenham institution. Don't forget to say hello to Roly

Very nice shop and helpful staff. They managed to help find something I was looking for a long time and they even gave me the clips for free of charge. Highly recommend

I contacted by phone and the young lady who answered kept me on hold for 10 mins just to answer one question.. Is there a service that clips dogs nails here and is she in today.. I've used the pet supplies before and never had a problem.

Nice friendly staff would recommend for all your pet products 👍

Fantastic shop, a reliable source for top quality pet services and supplies. They have a wide range of stock available to suit many budgets