Maybe the worst customer service I have ever, and will ever experience. The staff are entirely clueless and provide literally no assistance or advice other than reading off the information written down for all to see. The absolutely infuriatingly slow pace at which they work made me want to bash my head through the tv which I just purchased. There were plenty of staff there in the store but it took 30mins until one of them helped us, and only after we asked. Prior to this they were all skulking around the store on their phones, with no intention of actually doing their job.

If there was a possibility of writing a zero review I would. I went there for a simple adapter. They didn’t have one in stock. I bought over £100 pounds in other adapters. I then saw the adapter I needed for £5 pounds and bought it elsewhere. I went back to Curry’s to return the original adapters unopened with a receipt the day before my flight. I flew Sunday it was Saturday after Good Friday. I was told that they didn’t have anyone who knew how to return anything. I asked for the manager. He told me that their system was shut till Tuesday for returns due to Good Friday. I explained that I could not return Tuesday as I was flying out and he started to scream at me that I did not have the right to tell him how to do his job. I have never in my life experienced such offensive treatment in a customer service environment. I would recommend no one ever go to this store. I hope the other Curry’s are better. If they are not then the chain will cease to exist because customers can neither find what they are looking for or be treated well by the management of the store.

I left a laptop for repair and after a week they sent me a sms to collect it. The assistant, Khalid just gave me back the laptop and didn't say anything. I checked it and I saw that the laptop didn't work but I thought that the problem was in the battery. So I went home and tried to charge the batteries but in vain. I went again to the shop and I told to Khalid that the laptop was not working. He was surprised and told me that he will check. At the end he told me that the the problem was water drops in computer. I asked him to give me the report which says that, but he refused and told me that report is for internal use, although the laptop is on warranty and I pay every month care&repair. So that is Curry's 7day fix promise 🤔

Worst customer service ever, the staff, all tho the store is empty, feels like they are doing you a favour serving you. Asked for a game as there was a case in display, and reluctantly the staff member said there was nothing wrong with having an empty case on display very aggressively. Teach your staff some manners, they obviously need retraining. Gross.

This is a very strange store. I visited twice and was given the following reasons why I couldn't buy the item I was looking for: - The displayed price is wrong - The item is on clearance and it is illegal to sell - Only a Sony operative is allowed to access the cabinet - We do not sell the item in the cabinet I will definitely not be returning!

Sold me an expensive laptop (£1400 Samsung Galaxy book2 Pro); it is flawed in its design because the keyboard continually accumulates very visible marks if you wear a watch and/or cufflinks. When I tried to return it after 9 days, store refused to take it because the device was still functional. If you must buy from Currys, at least buy online (I suspect you will have better service/protection).

I visited this store to refund my item and managers refused to do it claiming they don't sell the item. However, On curry's website it Cleary states I can refund my item in any store. Beside he will not disclose his name upon asking him. Horrible customer service

Awful experience. I tried returning an online order that I had picked up from their store the day before. I was told by a customer service agent online I could return it back to the store I picked it up from. In store I was as told they couldn't accept the TV as the box was opened. The debate about how I was supposed to know it was faulty unless I opened the box went on for a while. They refused to take it back and had me complete an online return from my phone, when the option to select a pick up address or drop it back to a store came up, of course I got pretty angry. I was in their store, with a TV I purchased through them, filling out a return form which had the option to return it to a store! The manager came over and told me it was because they were a small store and something to do with DPD not accepting returns, and that I should respect their policies. As if it was my problem. I knew I should have bought the TV through John Lewis, but I hoped the chances of needing to return the TV for any reason to Currys would be pretty low. The fact that it's been a total hassle hasn't surprised me at all. Moral of the story, just buy from John Lewis, you know the return service will be hassle free. Currys is just hassle. I can't be the first person to wish to return an online order to their store. If they don't have the infrastructure to accept online returns, they shouldn't be selling online, or telling people to return items to their store. I've since called cusotmer services. They said I should have got the manager to call head office, or called head office whilst I was there. That's now 3 hours of my life I won't get back.

Save yourself. A nightmare to return the product immediately after collecting it. Turned out I ordered wrong, immediately asked to return after collection. Asked to come back tomorrow and when back tomorrow asked can’t do it store, try online.

Excellent service. They have patience 🙏🏾 they just need to sort out outside entrance for people in wheelchair users etc. Come on stop think of your self. I'm.fl real!!

I went in to this branch to specifically buy a new iPhone 14 pro Max. After waiting 10 minutes for one of the staff to come and help, I gave up and am going elsewhere to buy. This was before the lunch rush and at least 4 members of staff were stood around. How are you going to compete with the internet if your unique selling point (physical store with staff to help) isn’t functioning?

Poor experience of both Currys and this shop. Bought a faulty product online and was told by customer support to take it to any store to sort it out. Already poor service to have to spend time and effort carrying a faulty product to the store. In store Khan leaves me hanging around while doing nothing for quite some time, then doesn't greet me at all before tutting and bemoaningly asking if I don't have a PDF of the receipt while holding my phone showing the PDF of the receipt. Proceeds to tell me to go to Mile End or Oxford Street to get this sorted out. Awful service to tell customers to carry their faulty product around all of London. Really poor service and completely lack of manners. I now have to spend even more hours, money and effort to sort out the non-working product Currys sold me.

I wanted to buy a panini maker that was advertised on the main site and was told they only have a very limited number of kitchen products. They have said they are focusing on mainly computer products. I found this very disappointing even though they gave an option of ordering in the item, I really wanted the item there and then to use it straight away. This is not down to the shop assistants but the store operation in general .

What a huge waste of my time! I wish I had read the reviews before going into this branch. I wanted to buy a memory card and asked about the price match promise as it’s cheaper elsewhere (the price promise is clearly stated in all of their marketing material). Anyway the woman laughed at me (in front of other customers) and told me she wouldn’t honour the price match as they don’t compare the prices with online (why does it say this in the marketing material then?) and so I left empty handed. It’s unfortunate because I’ve told friends about the price match and in future I will not people not to waste their time and buy their electronics elsewhere!

I went to buy a phone and they had very few in stock. I wasted about twenty minutes to be served and then be asked to ask someone else because in that area they open contract with phones and they don't give any phone free sim card but the other side of the shop. I went there and one of the staff told me that they have few phone for each brand. So I only wasted my time!

Just don't go there they have no clue what they are doing. Just tried to trade in a phone to get a new handset. Noone there, no staff, covid, clueless staff, excuses and that's in the middle of London?? What a muppet show or shop.

If you know what you want you’re in luck - someone is always at the door to ask and lead you straight to it. If you’re browsing they’re happy to help with questions. Thanks guys!

Not a customer friendly service. Online returns/refund policy don't apply for offline stores. So beware before buying. Trail it and buy in online anyways

I was after bluetooth speaker but expensive in here I bought 1 in tx max for £30 im sure I saved meself a few quid

The lady that served me was very very uncompitent, no knowledge about technology at all even the basics knowledge was missing big time!!! I had to tell her how to do the job!!! She was nice but that doesn't cover her poor knowledge and shouldn't! You can't have staff like this at the branch surrounded by offices an people that are using and buying phones,laptops, Mac, and many expensive technologies! It's not her fault its a Curry's fault to allow people with no knowledge at all to serve in a store full of new and moder technologies!!! Get the right staff and look at your profit after a few months time you'll be very surprised. I'm not going to this store again!

I picked up a click and collect order here - very friendly and efficient.

This review is for Zed at the Barbican store. Thank you so much for helping me this past week with a cancelled order... You went above and beyond to make sure I had my gaming PC today so my son was not disappointed! I appreciate all of your help. You really went out of your way and you didn't have to do that. You have been amazing and Currys is lucky to have you, thanks once again.

Absolutely bloody useless. My partner bought a pair of AirPods and an extended warranty. The AirPods had a fault and one didn’t work, she took them back and curry’s sent them off for repair. When they returned the AirPods to her the fault was not fixed. We returned together to the shop to ask for a replacement pair as covered under the warranty. This time the staff had to details of said warranty even though we had a receipt for it. We dealt with Zed and Khan who were both completely useless and positively obstructive. It was like the old little Britain “computer says no” sketch. At no point did either of them apologise, they couldn’t escalate or deal with the issue as their “jobs would be on the line”. Pathetic customer service all round. Would not recommend.

Friendly and helpful staff. Had to get laptop repaired. They tried everything instore to get it working, though in end it had to be sent off the manufacturer. I appreciated their efforts.

Thank you very much George for your suggestion! I totally love my purchase (JBL Boombox 2).

well I bought the phone in this shop. Great customer service. staff is very well informed, about their products and very friendly. had to come back in a store some time later. because of an issue with the phone. and everyone was helpful and friendly, I would recommend it. Oh and no queues :)

Came to the store intending to trade in my phone and to purchase a new one so cannot testify to any of the sales/ returns experiences others have mentioned. While there were some technical issues with the trade in diagnostics software (a reflection on Currys, not the staff), Mei was very patient and friendly throughout the whole process. All while juggling other customers requests, sales and enquiries. She seemed to be the sole worker running the mobile phones department today and she was a great multi tasker. Just wanted to say a big thanks to Mei for her help and big props to her hard work.

Went in to ask about 4k monitors with a high refresh rate, the guy at the front was very polite and directed me to Tottenham Court Road store. Every time I go to this store the staff are polite and they don't waste time.

Wow excellent customer service, bought a Xbox elite controller 2, at Christmas, now its faulty, they changed straight away with receipt of course also they were not open for another 4 minutes but the sales staff open the door and let me in early as well many thanks

Took a while to get what we were looking for. Shop assistant was very slow and charged us for a carrier. Good range of pc and other electrictronics stuff though.

I used this store for the ‘click and collect’ service. The staff were all very friendly and helpful and I had my order within minutes.

5* customer service. Small city centre store. Has a good selection of small electronic goods, but not so much the larger household white goods, which makes sense for a store in this location. Came here to make a warranty exchange. They made it very painless and staff very helpful. Was inspired to purchase other items in preference to Amazon knowing now that I would get support if there was an issue. I would like to call out Khalif and Pik in particular for their outstanding service.

Till procedure was a bit of a faff. Otherwise v good service. Prices for cables and adapters ridiculous.

The disadvantage of online stores is that you can't physically touch the purchase until it arrives. So for things like keyboards and computer mice, you need to go touch a range and make your choice. As Currys are fairly reasonablly priced you do that then and there.

Great experience, sorted my ps5 and an issue I had, thanks all !

Great staff but they never have the stock to back up what’s in the display cases hugely frustrating

It was the first time I bought from PC world and I will never do it again. In the pandemic I went to buy some headphones and the clerk was wrong to give me the correct ones, I went back to the store to ask to replace them with the correct model and they say that too much time has passed ... But I had to stay at home, the service customers and assistance both web and telephone practically useless. Now I find myself with a never opened product. Always buy on amazon guys. Tbh

Visited this store today the tranquility of a space dedicated to the customer was obvious from the minute I walked in. The product I was looking for was retrieved immediately it was short of total recall. I also spoke to a member of staff about the comparative between the Samsung S7 tab in the apple product. They have everything as this tab with the S21 ultra is the next level of personal computing. Worth a visit and their merchandising professionals need to be congratulated it's totally obvious the staff work to make this a great retail experience. Thank you Currys.

Thanks for the super speedy and helpful support, Liam! Your help was much appreciated, helped me sort out an issue I couldn't get sorted for weeks in less than a minute. I wish customer service was always this speedy and straightforward.