2/5 Mr P. 6 months ago on Google
As
with
any
Cartier
boutique,
we
expect
nothing
but
an
outstanding
customer
service
experience.
This
boutique
in
Harrods
unfortunately
did
not
fully
meet
these
requirements.
There
seemed
to
be
an
arrogance
from
staff,
which
slightly
hinders
a
customers
perspective
in
purchasing
an
item
from
here.
We
entered
the
store
without
any
formal
greeting,
the
security
guard
seems
to
be
more
interested
in
observing
female
passers
by.
We
were
in
the
store
for
about
10
minutes
without
any
acknowledgement,
so
we
had
to
approach
a
very
static
sales
assistant
and
asked
her
if
we
can
book
an
appointment.
To
her
credit,
she
was
very
efficient
and
booked
us
in
for
the
next
available
slot
and
said
it
would
be
around
10
minutes.
We
waited
for
about
20
minutes
(without
being
offered
a
seat)
before
the
young
lady
asked
us
if
we
had
been
seen
to
and
then
offered
us
a
seat.
This
store
at
the
time,
had
around
3
or
4
sales
assistants
doing
absolutely
nothing.
There
was
no
engagement
at
all.
I
do
believe
this
store
needs
to
strategically
consider
training
methods
to
their
staff
to
ensure
there
is
a
more
friendly
and
forthcoming
customer
interaction.
In
addition,
when
customers
walk
into
the
boutique,
please
ask
them
if
they
have
an
appointment
or
not,
so
it
clarifies
waiting
time
expectations.
(especially
to
tourists)
On
a
positive
note,
the
service
provided
by
Zahid
when
purchasing
the
item
was
of
a
high
standard.
It
is
a
shame
about
the
other
staff
in
the
store.
Having
conversations
while
customers
are
in
the
store
is
extremely
unprofessional
practice.
Please
can
you
feed
this
review
back
to
the
boutique
leadership
team.
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