ZOOCars Car & Van Hire image

ZOOCars Car & Van Hire

Car rental agency Car leasing service Van rental agency

One of the Top rated Car rental agencies in London


Address

Hardwicke Rd, London W4 5EA, United Kingdom

Website

www.zoocars.co.uk

Contact

+44 20 8742 8955

Rating on Google Maps

4.50 (154 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 to 11 am
  • Sunday: Closed
  • Monday: 8 am to 3 pm
  • Tuesday: 8 am to 3 pm
  • Wednesday: 8 am to 3 pm
  • Thursday: 8 am to 3 pm
  • Friday: 8 am to 3 pm

Featured Reviews


Frequently mentioned in reviews: service (21) vans (9) hire (8) vehicle (8) business (8) cars (8) helpful (8) friendly (7) clean (6) experience (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 carlos a. 1 year ago on Google
    The guys at the counter was nice and friendly, I asked for a last minute change and they was happy to help. The vans are all new and clean. Over all I was happy with the experience and will for sure come back to them soon.
    2 people found this review helpful 👍

  • 5/5 Richard L. 4 years ago on Google
    Hired the Sprinter LWB for a weekend move. Ample space. Simple and quick process to hire the vehicle. owner of the business was friendly. Out of hours drop off was a bonus. Recommend this local business over the corporate hire companies.
    2 people found this review helpful 👍

  • 5/5 Lewis M. 2 years ago on Google
    I used Zoo cars for the first time recently to complete a house move. Upon arrival I realised the Van I had ordered was not going to be big enough. Cass gave excellent customer service and showed me through what vehicles were available at the time and quickly arranged for me to take one of these instead. Having been my first time driving a van he also walked me through carefully the considerations I should take when driving. First class service and would highly recommend to anyone needing a rental Vehicle to use ZooCars!
    2 people found this review helpful 👍

  • 5/5 Jonathan M. 2 years ago on Google
    Excellent. Good value, helpful staff, quick & easy check out & inspect, not fussed about about small nicks/bumps, good range of vans in a good state inside and out. I've used twice very happily and will use again. No, they won't let you get away with major damage - how could they? - but they are a small business not a huge chain and want repeat customers so they aren't looking to stiff you like some of the big hire car rentals. Be reasonable with the van, fill up as they tell you to do, and the staff will be reasonable with you.
    2 people found this review helpful 👍

  • 5/5 Michael M. 2 years ago on Google
    Hired a van with ZOOCars, and was upgraded to a Luton for free. Pickup was quick and easy and guy I dealt with was very helpful, explaining everything simply. Really liked the digital paperwork and transparency about existing damage on the vehicle. Felt very honest and would return here before using a bigger name because of that
    1 person found this review helpful 👍

  • 5/5 George P. 10 months ago on Google
    Excellent service. I booked a van online for use on a bank holiday monday, and because they were closed they let me collect it on Saturday and use it through to Tuesday morning. Reliable van and a highly professional and efficient service . I highly recommend.
    1 person found this review helpful 👍

  • 5/5 David B. 11 months ago on Google
    I’m a regular at Zoo cars and the service is amazing. Easily the best place in West London to rent a car. Easy, straight forward, friendly service and very reasonable pricing. P.s literally cannot thank you enough for helping me today guys, you’re all lifesavers!! ;-)
    1 person found this review helpful 👍

  • 5/5 LJS Event Services L. 1 year ago on Google
    Zoo Cars are professional, polite, great value and very understanding regarding young drivers. We are an events business run by 21-25 year olds and hire different vehicles each week for our jobs and the vehicles are always new, clean and well maintained. We unfortunately damaged one of the Lutons due to an incident on a customer site and the repair price and process was fair and seamless. We hope to hire week in week out and build a positive relationship and look after their vehicles, we’ve hired from Sixt, Jafvans and Enterprise and no one comes close to Zoo’s service!! ❤️
    1 person found this review helpful 👍

  • 5/5 Ben B. 4 years ago on Google
    Fantastic customer service, clean and reliable van as well as competitive prices. Simple things like a walk around of the vehicle to point out any damage, tell you how to operate various parts and check you're happy made the experience better than at other rental places. Would definitely recommend.
    1 person found this review helpful 👍

  • 5/5 Colin 1 year ago on Google
    I had a great experience with this company. The rate given to me for taking a car to Europe for a month was excellent and there were no hidden extras.

  • 5/5 Sam A. 6 months ago on Google
    Fantastic efficient service - would recommend to anyone looking to hire a van.

  • 5/5 Joe R. 1 year ago on Google
    Great service. Van was top spec, rear camera, air-con. Touch screen sound and telephone. Spotlessly clean inside and outside. Only gripe is the amount of time it took to get the deposit back. But still worth 5 stars 🌟

  • 5/5 EFlatMajor7 1 year ago on Google
    I've been using Zoocars for years. I thought that they'd stopped renting cars and were renting vans only, but this isn't the case. Friendly service and good range of vehicles.

  • 5/5 Stephen K. 4 months ago on Google
    I cannot recommend this company enough. Incredible service. Van amazing. I use it to go to Italy and back moving holiday home. Thanks.

  • 5/5 Richard E. 9 months ago on Google
    Fantastic rental experience. Friendly staff. Good quality vehicle. Straight forward process and clear explanation of expectations. Just no nonsense, good small business form. Rent from here whenever possible!!

  • 5/5 S S. 8 months ago on Google
    Friendly staff, efficient service. Rented a van this weekend, easy return process. Have rented from them before, will do so again.

  • 5/5 D G. 2 years ago on Google
    Super service in West London! These guys are superb. New and clean vans (Inside and out!), fully fuelled and a friendly and helpful service too. Their booking and check-out service is fast and efficient too. (As long as you turn up with a valid driving license!) :-) Recommended.

  • 1/5 craig s. 1 year ago on Google
    Shocking experience. Commercial van, as no damage externally was charged £200 for internal damage. Marks on door rubbers from goods entering the vehicle and items rubbing against a door, as you would expect when using a commercial vehicle for a month. Used this company historically but times must be hard and obviosuly claiming for as much as they possibly can.

  • 5/5 shams K. 1 year ago on Google
    I bought a van yesterday from zoo cars . Still early days but I’am really happy with the purchase . Raza’s a very good sales person with excellent communication skills he explained everything very well to us . Highly recommended 😊 .

  • 5/5 Owen W. 5 years ago on Google
    Great service, great cars and great price. Very friendly and helpful staff with none of the hassle you get from other car hire companies. Drove 3000 miles across Europe in a practically new Volvo SUV with no hassle and no problems. Was dead easy to add extra drivers without them being present or having their licences with me. Price included overseas car kit and European insurance. Would definitely hire again, highly recommended.

  • 5/5 Adrian K. 3 years ago on Google
    A very nice bunch of people, great fleet of cars, realistic expectations and no hidden trickery. An honest business that will remain my go-to when it comes to rentals.

  • 5/5 Tom W. 3 years ago on Google
    Excellent service. Clean new vans. Cheaper than Zipvan if you want it for more than a few hours.

  • 5/5 Corey D. 2 years ago on Google
    Rented LWB van and Luton Van from ZooCars a few times now and will continue to do so. Very friendly and helpful service when collecting the van and easy drop off process. Had a very minor issue today with restarting the van with the smart key and they couldn't have been more helpful. Their Mercedes vans are virtually brand new and are of far higher quality than Zipcar Vans for virtually the same price. One piece of advice for anyone renting a van from them is that if you are going on a long journey or plan on charging your smartphone in their van is that you will require the new USB-C rather than older USB to connect/charge your phone but that reflects the fact that their vans are new. 5* and will continue to use and recommend them

  • 5/5 Jane A. 2 years ago on Google
    Absolutely fantastic we hired 3 vans and drviers to move motorbikes. Vans were immaculate, drivers were so kind, helpful and friendly. Honestly they are a wonderful firm with the correct ethos about looking after people and the expensive cargo they were carrying Thankyou for such a fantstic service, definately not a run of the mill company. Excellent any way you look at it. Will use you again thankyou Zoo cars and the team. ❤️

  • 4/5 Melvyn E. 2 years ago on Google
    ZooCars staff are very helpful and pleasant at all times... Latest model vehicles clean interior when you pick up. 👍🏽

  • 1/5 M A. 2 years ago on Google
    CONSUMER BEWARE ‼️ ❌ Does "ZOOCARS" care about "GOOGLE REVIEWS , TRUST PIOLOT , GLASSDOOR❓ This company has no business ethics or cares very little about customer service, my self and 3 other customers all discovered that we all had the same experience with this company. Watch out for the Asian guy with birmingham accent who claims he has 15 years experince in renting out cars and vans he will promise the same vehicle to 3 people and go with the first one that reached the collection point at there chiswick branch. Zoocars will make you travel to the collection point not even having the vehicle availible, some may see this as "standard business procedures or clever sales tactics" however in our times where GOOGLE REVIEWS, TRUSTPIOLOT , GLASSDOOR, and endless consumer WATCHDOGS have the tools to show and tell will name and shame these zoocar buisness tactics.


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