Pets at Home Wimbledon image

Pets at Home Wimbledon

Pet store

One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles. People often mention staff, pets, helpful, fish, great,


Address

plough lane retail park, Plough Ln, London SW17 0BW, United Kingdom

Website

community.petsathome.com

Contact

+44 345 850 9610

Price rating

$ $$$

Rating on Google Maps

4.30 (800 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 7 pm
  • Sunday: 10:30 am to 4:30 pm
  • Monday: 9 am to 8 pm
  • Tuesday: 9 am to 8 pm
  • Wednesday: 9 am to 8 pm
  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: staff (17) pets (10) helpful (8) fish (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kacper L. 9 months ago on Google
    The staff are unwilling to help and there are only about 2 members of staff who around the shop, I was trying to buy a fish and they were questioning me about my tank, photos, and ID and in the end they decided to say it’s too late to sell a fish to me as it’s a long process. I came back the next day and they started questioning me again until they finally sold me the fish which was a couple minute process. Would recommend visiting other branches of pets at home.
    5 people found this review helpful 👍

  • 1/5 Hanna K. 6 months ago on Google
    Staff is very rude and never keen to help. Been there 3 times and always struggled to get proper help, everyone is angry and miserable and not knowledgeable. Never again, so many pets shops in Wimbledon that can provide you better experience, just don’t bother going there and ruin your mood. Avoid.
    2 people found this review helpful 👍

  • 1/5 Louisa F. 4 months ago on Google
    I was just in here and noticed that one of the Guinea pigs was trying to have a drink for about 5 minutes from an empty water container. I mentioned it to a member of staff who was quite dismissive and didn’t seem to care. I then mentioned it again when I was paying and asked if a member of staff actually will fill it up. Again, all the staff at checkout couldn’t seem to care less. One female employee just said oh there is another bottle it can drink from. I couldn’t see this and the animals weren’t aware otherwise they would be drinking from that one. I had zero confidence that they were going to fill up the water. You’re supposed to be caring for living, breathing animals - do better. Won’t be coming here again.
    2 people found this review helpful 👍

  • 4/5 geslei p. 6 months ago on Google
    This store boasts an extensive range of products, catering to a wide variety of needs. However, it would be beneficial if certain employees exhibited a higher level of attentiveness and a greater inclination to assist customers.
    1 person found this review helpful 👍

  • 5/5 Rachel K. 2 years ago on Google
    Really helpful and caring staff! Answered all our questions and helped us adopt 2 very special guinea pigs. Staff even took the time to talk to our children and introduce them to our new additions.
    1 person found this review helpful 👍

  • 5/5 Suraya B. 8 months ago on Google
    The staff are so helpful, thank you to staff Jess who was amazing with me and my son when selecting out new baby guinea pig. Very professional and gave us some useful advice.
    1 person found this review helpful 👍

  • 5/5 Darryn H. 3 years ago on Google
    Excellent service, she was so tired afterwards. Thanks for the great work. Penny was lovely and soft and clean
    1 person found this review helpful 👍

  • 5/5 Bev O. 1 year ago on Google
    Nice pet shop! Stuff for dogs, cats, birds, etc. Food, toys, dishes, beds, etc.They have a dog grooming salon. I brought the boyfriend's dog to the grooming spa as a treat. She was really well loved by the staff, who are extremely friendly and know how to treat dogs. She did extremely well and looked so nice when we picked her up. They even gave her a little scarf for her collar! On the way out, we stopped and got her a pink donut toy as a treat for being such a good girl. Definitely bring your pets here!
    1 person found this review helpful 👍

  • 5/5 Janna S. 2 years ago on Google
    My puppy loves coming here. The staff are always so helpful and friendly especially when I’ve had product queries - they are very knowledgeable. They also have helped with issues with the rewards card when I couldn’t get access to my app. The selection of products is fantastic. It also has a vet and groomers. Lots of free parking outside
    1 person found this review helpful 👍

  • 5/5 claire l. 4 years ago on Google
    Fantastic grooming service. Other grooming places I tried refused my occasionally snappy rescue Cairn but they are brilliant with her. Gentle approach and great pre-consultation. Calm atmosphere.
    1 person found this review helpful 👍

  • 5/5 Lii c. 1 year ago on Google
    I Went in to buy some things for my new kitten, if you go in definitely ask for a girl called Jessica to assist you, she is so sweet and helpful, gave me guidance and great advice to me for my pet, very wonderful girl

  • 5/5 dante p. 4 months ago on Google
    super helpful and knowledgeable staff :) gave me great fish advice and valued my aquariums wellbeing over my money which i really appreciated!

  • 4/5 Carol P. 5 months ago on Google
    Great staff, nice place, though do look out for little accidents from the four legged customers 😂🤣the only problem is that they don't put prices on stuff and put stuff in the wrong place with the wrong price on it😭so it's difficult to buy stuff when you're on a budget and trying to add it up as you buy!? The VIP CLUB is great as you get some great vouchers to help with your new pets!! 😍😍😍

  • 5/5 Heather S. 4 months ago on Google
    Both me and my husband enjoy taking our dog to this store. The staff are attentive and helpful. Extra credit to Jack who goes above and beyond. Such exceptional customer service and our dog Hudson absolutely adores him.

  • 5/5 Matt L. 4 months ago on Google
    Honestly i just use this place as a free "zoo" to entertain the kid when my wife is browsing in hobycraft next door. The staff know this and are perfectly happy with it. The shop is always clean and tidy - has lots of stuff for pets from cats to dogs to rabbit to hamsters to fresh water fish to reptiles.

  • 4/5 Simon 1 year ago on Google
    It carries a good stock, but obviously things get moved about a lot so you're never quite sure how much you're going to end up paying.

  • 5/5 Gemma B. 1 year ago on Google
    Great place that has all the needs of our furry friends.. free parking and super friendly staff.

  • 5/5 portobellotent 2 years ago on Google
    Convenience for all things pet related

  • 5/5 Magdalena R. 1 year ago on Google
    We've spend £10 and we've got 3 really nice toys.

  • 2/5 rosamund c. 1 year ago on Google
    Didn’t have anything in stock, I asked a man if there were any trolleys in the warehouse (I used to work in a different branch) and he was really rude to me thinking I was asking for his and also said gypsys stole the others - which was a very racially motivated comment. They also have signs everywhere saying vets4pets is open 7 days a week, and it’s not.

  • 5/5 Sharif Md P. 1 year ago on Google
    Excellent, everything for pets available here.

  • 5/5 Okydoky H. 1 year ago on Google
    I use this store on a regular basis for dog food, toys and other bits as well as its fantastic groom room. All the staff are so friendly and helpful, nothing is too much. I wouldn't shop anywhere else for my pets.

  • 1/5 Rita V. 2 years ago on Google
    Called in before coming over from New Malden to check if they have *female* guinea pigs, which they said - after claiming that they checked - they do, then we arrived and lo and behold they didn't. I just don't get why answer if you don't know and why not actually check when you put me on hold for minutes to "check". Or better yet don't let people who don't have a clue answer the phone. Not the first time either, pretty disappointing.

  • 1/5 Richard D. 2 years ago on Google
    After being a long time customer, I was just prevented from entering because I had arrived on a small electric Scooter (beats getting the bus during covid!), rather than offering to let me leave it near the door. Sorry pets at home, one less customer for you. It'd be nice if security wore masks too.

  • 4/5 Sajid M. 2 years ago on Google
    Friendly and helpful staff. A wide range of products available for pets❣️

  • 1/5 John JB R. 2 years ago on Google
    Limited fish stock and the plants we were sold had snails on that we still haven’t been able to get rid of. Update livestock or avoid! London Acquatic Design centre in Battersea is first rate in comparison.

  • 5/5 Beata L.g.n (. 2 years ago on Google
    My best pet store. They will advise, help and chat and are always nice


Call +44 345 850 9610 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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