1/5 Stephen J. 2 years ago on Google
A
total
living
night
mare
from
start
to
finish
and
I
will
shout
from
the
roof
tops
to
tell
anyone
who
will
listen
not
to
book
and
stay
at
this
hotel
The
process
when
booking
via
booking
.com
was
smooth
and
easy.
When
the
hotel
became
involved
it
became
a
living
nightmare.
I
was
emailed
&
told
online
checkin
not
complete.
I
callled
and
the
guyI
spoke
to
started
to
talk
over
me
when
I
was
trying
to
explain
what
my
problem
was
&
then
whn
i
callenged
him
about
not
letting
me
ntalk
he
told
me
my
booking
would
be
cancelled
if
I
carried
on
being
agressive.
I
asked
to
speak
to
his
Manager
and
he
told
me
he
was
the
onlynone
there.
He
then
put
the
phone
down,
so
i
called
back
and
lo
and
behold
he
ha
been
lying
as
someone
else
answered
the
call
who
was
very
helpful.
Whatnis
difficult
is
their
website
is
in
my
opinion
not
at
first
opening
easy
to
navigate
&
requires
full
concentration.
I
am
doctor
in
an
extremely
busy
A&E
Department
so
I
don't
have
the
time
to
dedicate
to
a
hotel
booking
which
in
this
care
was
well
over
an
hour.
When
caling
the
hotel
again
2
separate
peole
told
me
that
nobody
else
that
day
had
told
them
their
website
is
not
particulary
user
friendly
to
which
the
response
was
nobody
else
had
complained
.
Both
responses
were
delvered
to
me
in
different
styles
,
the
helpful
guy
who
i
spoke
to
was
very
pleasant
in
his
manner,
howerver
the
one
who
was
originally
rude
(James
I
later
found
out
his
name
if
that
was
his
real
name
)
almost
spat
the
words
out
and
growled
that
nobody
else
had
said
making
it
as
though
I
was
thick,
both
however
not
grasping
that
it
needed
only
one
person
to
say
something
and
their
website
ws
not
easy.
What
is
worth
mentoning
is
that
clicking
on
their
link
when
checking
on
does
not
automatically
open
what
is
njeeded
you
have
to
manually
copy
&
paste
into
your
search
bar
(something
I
know
my
mother
would
not
know
what
to
do
if
it
were
here
booking).
What
is
also
woth
mentioning
is
the
booking
ref
with
booking.com
is
not
the
bookng
ref
to
use
when
online
check
in
with
hotel
once
I
eventually
realised
this
the
process
became
easier.
Their
policy
of
no
non
guests
in
room
after
11
pm
-
briliant
I
thought
.
rubbish
in
reality
as
I
spent
the
whole
night
awake
due
to
dors
banging
and
loud
speaking
from
a
number
of
different
voices
-
far
to
many
for
the
rooms
on
the
floor
I
was
staying.
I
asked
the
hotel
when
emailing
to
say
I
had
checked
out
for
the
name
of
the
CEO/COO
and
was
told
they
would
forward
when
I
said
I
said
i
had
other
things
to
raise
I
got
complete
silence.
STAY
AWAY
AT
ALL
COSTS
TOTAL
WASTE
OF
MONEY
&
RUDE
STAFF
IN
THE
MIX