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Partnership Primary Care Centre

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šŸ˜  Never have I witnessed a surgery as bad as this one! Truly awful. I called with an ailment back in January and waited 2 weeks for a telephone appointment knowing full well I required an examination. After the phone appointment of course I was offered an examination which was another 2 weeks. Once I... People often mention appointment, surgery, practice, appointments, phone, call, reception, staff, time, told,


Address

331 Camden Rd, London N7 0SL, United Kingdom

Website

www.partnershipprimarycarecentre.co.uk

Contact

+44 20 3817 4431

Rating on Google Maps

2.00 (98 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 8ā€Æam to 6:30ā€Æpm
  • Tuesday: 8ā€Æam to 6:30ā€Æpm
  • Wednesday: 8ā€Æam to 6:30ā€Æpm
  • Thursday: 8ā€Æam to 6:30ā€Æpm
  • Friday: 8ā€Æam to 6:30ā€Æpm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: appointment (39) surgery (24) practice (22) appointments (22) phone (20) call (20) reception (18) staff (16) time (16) told (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rory O. 9 months ago on Google
    Never have I witnessed a surgery as bad as this one! Truly awful. I called with an ailment back in January and waited 2 weeks for a telephone appointment knowing full well I required an examination. After the phone appointment of course I was offered an examination which was another 2 weeks. Once I had the examination an ultrasound was arranged. I was told I should hear about an appointment for that within 2 weeks, and if I donā€™t hear anything to contact the surgery. Of course I didnā€™t hear anything after 2 weeks so went in to enquire what was going on. I was told there that an appointment has been arranged (no one bothered to make contact to inform me) but it was a 10 week wait. Fine! Went to the ultrasound and was told that my GP will contact me with results usually about 2 weeks later. Didnā€™t hear anything so called them 6 weeks after the ultrasound and was told that they have the results and if i wanted them emailed. Why was I not contacted when they arrived! Another appointment was made to discuss with the GP and itā€™s another 2 week wait for a telephone appointment. Just to put this into context: I contacted this surgery back in January and I will finally get talking to the GP with results in JULY!! Thatā€™s 6 months later!!! Appalling service! Shocking!!
    10 people found this review helpful šŸ‘

  • 1/5 Max S. 5 months ago on Google
    **update - most of the new reception staff are delightful. It's the way the practice is run that is the problem. The practice manager should be audited by the health service ombudsman.** Absolutely shocking operations. Worst practice I have ever used. Reception are 95% appalling. 1.5 hours wait time when you call. I have even been on hold and then taken my phone with me to the surgery and the reception staff are just gossiping, or resting their heads on the front of house desk, in the instance of one spotty teen that I found working there once. AVOID.AT.ALL.COSTS.
    9 people found this review helpful šŸ‘

  • 1/5 Christine R. 1 year ago on Google
    Terrible service! impossible to get an appointment emergency or otherwise on phone or online, almost a 2 hour wait to hear call back at 8am or go to practice at 8am their system doesn't work, reception is useless like a broken record of useless information. This practice joined in February 2022 still zero improvement. I fear for the elderly or vulnerable patients they may have. Their CQC report being used is out of date from 2017 showing good service that's not accurate they need an up to date investigation into the practice they are failing to provide adequate decent care to patients. I'm a carer looking after a vulnerable person and trying to keep myself and him well is almost impossible with this poor level of service.
    6 people found this review helpful šŸ‘

  • 1/5 Shwets R. 7 months ago on Google
    If I could, Iā€™d give it half a star. Would strongly discourage anyone to register here. The GPs, if you manage to reach them, are great but an incompetent reception staff and brusque supporting staff makes this place a challenge especially if you are ill and self-advocating. In April 2023 I experienced a severe pollen allergy reaction which left me wheezing and breathless - used inhalers to manage in the moment, whilst diagnostics were carried out to ascertain if it could be asthma. As of now, end of August 2023 and pollen season, still awaiting the GP recommended test to ascertain if asthmatic or just allergies and decide final treatment and management plan Issues: 1. Instead of scheduling things on one day, lots of piecemeal appointments by reception and nurses. - blood test, and chest xray (both at the same hospital premise) on different days - BP height and weight check, along with fit for work note collection different days (again at same surgery premise) Waste of time, stressful especially for a person suffering from breathlessness. 2. Incompetent appointment scheduling leading to added stress, anxiety and frustration. - Aug 3rd 2023 at 11.30am appointment confirmed by text for spirometry test at laycock street - confirmed on 24th July. When I reached my mid-day appointment on a work day (as nothing else was available as per reception) - no record of any appointment in my name and no availability of such a test and no staff who had the competency to administer the testā€¦ - Reception team at the partnership surgery had messed up the appointment - called them same day and after a lot of back and forth they found me on their system , blaming the record system for the delay. I was given another appointment at 2.15pm for the same day (3rd August) at a different surgery. - I reached the second place at 2 pm, only to be informed by the nurse at that surgery that they did not offer spirometry and she was surprised that my surgery did not see when booking me in . She was kind enough to call my surgery and liaise with them and I was offered an appointment for 14th August - another week long delay! When I indicated my frustration and desire to lodge a formal complaint, the nurse conveyed it via telephone to the reception at Partnership Primary Care and they offered to move it to 11th august at their own surgery which has a specialised nurse led clinic for asthma and copd. - I decided to go to my surgery in person on the same day (3rd Aug) to lodge a complaint with the practise manager - spent one hour waiting as directed by the receptionist, as the Practise Manager MR Rashidul Hassan was apparently in a meeting. No one else came to help or inquire and after waiting an hour I was told that they did not know when the meeting would end or whether he would be available. I headed home after spending time and money (6 hours and nearly Ā£20 in the back and forth to travel) - 11th August appointment - waited 45 minutes to be seen and then was informed by the nurse that she did not have the skill to administer the test! One of the most infuriating experiences. She said that she had informed the reception but the reception forgot to tell me! And then went on to state that I should have some compassion for her as she was dealing with 10,000 patients and did not have the time to address my concerns as she had other pressing patients! I'm appalled - as a patient I'm not responsible for her work load and shouldn't be made to feel guilt when I am requesting competency and clarity in being dealt with! Ineptitude, incompetence, negligence and just ridiculous behaviour. I have since changed my GP surgery. It was an absolute nightmare to engage with this one, and as a patient I found it too stressful and aggravating to self advocate and second guess their functioning. Dismal surgery in terms of operations and efficacy
    5 people found this review helpful šŸ‘

  • 1/5 Suleyman U. 6 months ago on Google
    The worst GP in the world. Iā€™m glad Iv left. To speak to someone itā€™s impossible. Give them a call, for near enough two Minutes you listen to pre recorded message until you can even press a button. What a waste of time. Usually you call at 8am to get emergency appointments, however by the time they answer itā€™s 9:20 and all the appointments are gone. Do everyone an favour and close this place. Itā€™s worst gp I have seen and heard.
    5 people found this review helpful šŸ‘

  • 1/5 Maria P. 1 year ago on Google
    Waiting times on the phone for appointments usually average 1h. Reception staff are usually very rude and keep asking you to call 111. One of the GPs here was very helpful, but I could only see him once, the rest of the times it has been just impossible to make an appointment and I have had to search care in any other way I found possible. If I would have known this in advance I would have never signed up because this is similar to having no GP at all (or even worse because of time lost trying to get an appointment).
    4 people found this review helpful šŸ‘

  • 1/5 Salim R. 1 year ago on Google
    Worst GP ever they don't pick up phone at least 45 minutes to 1 hours. Reception staff are very rude they always says no appointments available go to Hospital, only 1 Turkish very good doctor working there full credit to him he has been fantastic and very helpful, reception staff they think they are the doctors. They have failed to provide care for my children.
    4 people found this review helpful šŸ‘

  • 1/5 Tanya A. 3 months ago on Google New
    This GP surgery is by far the worst I have ever had to go to. It is super close to my house so signed up. They have messed up really important appointments and booked things at other places incorreclty and there is NEVER anyone to speak to. I have used thier online appointment tool, which advised me to call the GP as was unsafe for it to diagnose me remotely - and still NO ONE avialable to talk to?? Have tried to call a few times and still nothing. I appreciate that times are hard and things at NHS are streched but they are also rude at reception and just unorganised.
    3 people found this review helpful šŸ‘

  • 1/5 Heidi B. 4 months ago on Google
    WORLDS WORST GP SURGERY! AVOID AT ALL COSTS! The worst experience I have ever had, will not ever be going back and advise anyone to give this a hard pass. The most insanely rude receptionist laughing in patients faces when they ask for an update on how long until their appointments (that are already 45 minutes late which you had no warning of when you checked in). The most insanely rude nurses. The staff room next to the waiting room could be heard with staff screaming with laughter, insanely unprofessional. Nurses wearing leather mini skirts and looking like theyā€™re ready for a night out and youā€™re inconveniencing them with your appointment. Patients so unhappy with being laughed at my reception after insane waits just telling the waiting room they are going to take them self to A&E because their treatment has been so bad. I work in the NHS and it actually kills me to see people treated this badly. If you want your health to be taken seriously and treated with respect and dignity donā€™t waist your time with this practice.
    3 people found this review helpful šŸ‘

  • 1/5 Leyla M. 8 months ago on Google
    If I could give 0 stars I would. Extremely rude receptionists and useless admin staff. The wait on the phone is much longer then any drs I have been with, once you get through they ask you to hold again the person I spoke to Aliya was extremely short and curt with her answers, rude and very condescending when answering simple questions about trying to make an appointment. Have since left due to my experience avoid at all costs.
    2 people found this review helpful šŸ‘

  • 1/5 Linda G. 9 months ago on Google
    The receptionists are so "nice", but keep saying that I was rude to them while they did it to me at first. And they expected me to know everything they asked, also they cut off phones as they wish in a rush. Hope others have a good experience with them.
    2 people found this review helpful šŸ‘

  • 1/5 Mekhak Y. 1 year ago on Google
    I wish I could give less than one star- I used to go to family practice in Holloway and all Gps was wonderful caring, I was under the care of Dr T BOWRY best GP I have ever met in my life, and I didnā€™t have to wait for two hours on the phone since the merger it is absolute shamble. I was so frustrated with a service I had to spent fortune on private while I pay a fare amount to NHS and social services from my salary every month. I have a screenshot of my phone I was on the phone for 1 hour 54 minutes at the end no one answered and that was only because I wanted to cancel a blood test so this slot can be offered to someone else as someone who work for healthcare I have I felt it is not right to not turn up for my appointment I should call and cancel. My question is if NHS start to charge for cancelation and someone like me call and want to cancel her appointment being held on the phone for nearly 2 hrs and spent Ā£Ā£ on this phone call how that would be justified? So many other occasions I have been sent to wrong scan , wrong information was given to me, i had infection in my test no one called me t tell me .. What a broken system, if CQC exist this practice should be investigated. I am not even sure if this practice have a right CQC registered manager as this practice is not ( safe, responsive , caring , effective - well lead in fact it is miss lead ) all standard required by CQC not exist in this practice.
    2 people found this review helpful šŸ‘

  • 1/5 farjana k. 1 year ago on Google
    Unfortunately the service in contacting the receptionist has been terrible. Especially for emergency situation currently does not take place anymore. I've been contacting 8am on dot or 1 minute early. I'm still held 1st in the queue for more than 40 minutes. How do you expect us to think you are helping 1000 people when it's difficult to even get through to our doctors when there's a possible and serious underlying of health conditions. The response from receptionist was lack of empathy or compassion. Really disappointed big time
    2 people found this review helpful šŸ‘

  • 5/5 Eleanor M. 2 years ago on Google
    The doctors at this surgery have been nothing but completely helpful in the year that I have been registered here. I have been able to book appointments on the NHS app whenever I have needed them and every doctor I have dealt with has listened carefully to my concerns and dealt with them professionally and kindly. There are some issues with telephoning the surgery and there have been times when I have been waiting on hold for about an hour but I understand that resources are limited and I'm sure the reception are trying their hardest. I have seen some reviews stating that the staff sound like they are from the 'ghetto' which is just rude and it is certainly uncalled for to highlight someones upbringing and accent. Overall, a great surgery that probably needs more funding to expand their team working on reception to deal with the influx of new patients as the two surgeries have been combined.
    2 people found this review helpful šŸ‘

  • 5/5 Monica L. 1 year ago on Google
    Receptionists are very friendly and helpful and the doctors are kind and empathic. Both appointments phone and face to face are always available, Any Referrals to hospitals have been prompt and efficient. An outstanding, caring nurses, which I cannot rate highly enough. The whole team know their patients and want to do their best for them.
    1 person found this review helpful šŸ‘

  • 3/5 Lisa N. 1 year ago on Google
    The waiting time on the phone is ridiculous. Multiple times I had to wait up to 2h. Queue is moving very slowly and Iā€™ve been ā€œa fifth person in the queueā€ for nearly 30 min - how is it possible? On the other hand, when I do get through, I actually have a different experience from what most people say. I found receptionists here to be helpful and efficient, if they say theyā€™ll call me back they always do and multiple issues I have asked about were resolved quickly. Medical staff is hit and miss. Nurse Asha is amazing, so is one of the male doctors (donā€™t know the name). The restā€¦ mm. Either rude or come around as not competent enough (or just canā€™t be bothered to care). Saying all that, if you have chest pain - call 111 or 999, not gp, I thought it is just a common sense, but apparently not.
    1 person found this review helpful šŸ‘

  • 5/5 Lizzy G. 1 year ago on Google
    *My experience so far* I had been with my GP Surgery (The Family Practice) for nearly two decades, and once they merged with this clinic I was anxious about booking appointments or being seen by my regular GP. Little did I know that they now had more doctors to book appointments with and all the familiar faces were around too. I felt very lucky to know that a nurse was also available for appointments, for less urgent needs and she was absolutely AMAZING. I met Nurse Asha during my pregnancy, she was and still is incredible. She is caring and compassionate, actively listens to me and gives me options which I was comfortable with. She was able to make a plan moving forward due to pains and aches I was experiencing, and she was also nice enough to make follow up appointments over the phone to check-in with me. She has been an incredible help towards me, my mental health and hopefully my soon-to-be baby boy. I have never had any complaints from my previous Practice and hoping it will continue this way. Please also note the patients, sometimes telephone appointments are best as there has been a rise in appointments for smaller needs such as coughs and colds. Prescriptions can now be sent electronically to a pharmacy close-by to you ā€“ which I find super helpful as I donā€™t need to make the trip to the GP and then back to the pharmacy. Our doctors and nurses are doing the best they can, given the circumstances, we should be grateful :)
    1 person found this review helpful šŸ‘

  • 1/5 Adam I. 3 months ago on Google New
    I've had a few bad experiences with this surgery but the most recent is the most frustrating and has led me to write this review. I was denied a prescription to a non-drug treatment which is inexpensive and available on prescription. So the only alternative is to continue taking medication or have an operation - both of which will be more costly in the long term. It makes little sense and is incredibly short sighted and frustrating.
    1 person found this review helpful šŸ‘

  • 1/5 Lydia R. 1 year ago on Google
    This GP practice frequently loses results that require action. I was called by a referral service asking me why I had not followed up to book an appointment as my GP had not informed me that my scan required a follow-up. They have been very blasƩ about matters that my new GP (at a different surgery) cannot believe were ignored.
    1 person found this review helpful šŸ‘

  • 1/5 janilza l. 1 year ago on Google
    This place is the worst practice I have ever been to. The phone call waiting takes about two hours and the receptionists are really rude. After two hours waiting they donā€™t even ask your details and turn the phone of saying that the doctor will give you a call tomorrow, but it never happens. I called with chest pain and the earlier appointment they found me was three days later . By this time you may die they donā€™t care. This is why you pay taxes for. Last time I have been to the hospital the doctors told me to call my Gp and inform them about what happened I called them and book an appointment and never heard back from them.
    1 person found this review helpful šŸ‘

  • 1/5 Aine K. 2 years ago on Google
    I called at 8am, as told to try and book an appointment.Got through at 8.05am, and was told all 20 same day appointments were already gone for that day. (so this means they took 20 calls in 5 mins and booked 20 appointment-this is impossible task to do, I think). The receptionist aramaira was very rude and unprofessional to say the least. She already informed me all "same day" appointments were gone, and they were not "taking advanced appointments", but if it is urgent then call 111 or go to hospital. I did not want a same day appointment, any appointment would have done. But she did not offer me any other option, but to call the next day at 8am, to try and get an "advanced"appointment. What does this actually mean???? So how are you supposed to get an appointment then??? What they ever the "appointments" are called.....
    1 person found this review helpful šŸ‘

  • 1/5 Matt F. 2 years ago on Google
    Would of given 0 if there was an option can never get through to them can dig a grave quicker then getting hold. Very long wait times then I come to waiting number 1 after 2 hours then line just cuts off. Dont make a mistake joining find somewhere else better. Really not happy with there service
    1 person found this review helpful šŸ‘

  • 1/5 Samia B. 2 years ago on Google
    Been with Primary care for since 2019 when I initially registered they kept getting my surname wrong. Every-time I called for an appointment there was never any available and when I booked using the app the next available one was a month later, even during lockdown I would have thought more appointments will be made available as it was telephone consultations only, but no I was wrong. I have had more visits to A&E than actual consultations at the surgery. Besides my consultations with Dr cook this GP has been by far the worst GP I have registered with. Only reason I left was because I now have a child and couldnā€™t expect anything from a GP with no appointments.
    1 person found this review helpful šŸ‘

  • 1/5 Lars S. 1 year ago on Google
    Have been trying to book an appointment with the doctor. Tried the app - smear tests only. Went into the practice. Got told by the sulky youth on Reception that there were no appointments available. Thatā€™s it. End of. Amazing. Truly rubbish.

  • 1/5 Donna C. 1 year ago on Google
    Was with the Family practice for a few years, I have 2 serious health conditions which were managed by the doctors there. They were amazing, I could always get an appointment and repeatedly told everyone how accessible my GPā€™s were. Now theyā€™ve merged with PPC itā€™s an absolute disgrace of a service!!! After waiting 1st in telephone queue for over 30 mins at 8am I was finally given an app. Was told to come in same day as it was an emergency. When I got to the surgery I checked in at reception, which was difficult enough as she didnā€™t seem to believe the doctor wanted to see me in person! waited there for over 1.5 HOURS! Randomly my phone rang and it was someone from the doctors back office wanting me to update my details. When I told the woman I was IN the doctors at the time and how long Iā€™d been waiting, she went to speak to the doctor, who turns out had NO IDEA I WAS THERE. She even said to me ā€œyeah the receptionistsā€¦ awfulā€ HIRE SOMEONE ELSE how can a patient be made to wait like that without the doctor knowing. Even now I need to make an appointment prior to serious neurosurgery I am having Iā€™ve been on hold for 2 HOURS and still 10 in the queue. Should be reported itā€™s absolutely disgraceful to treat people like this. Itā€™s such a shame because the doctors themselves are fantastic, you just canā€™t get to them!!!!!!!

  • 1/5 Li-Anne Q. 1 year ago on Google
    I've never had a good experience except with Dr Rees who is longer there. The entire process has gotten so much worse since the merger. The waiting time on the phone has gotten so long. I spent nearly 2 hours waiting to get through at one point since they've merged. They made me an inactive patient despite me requesting my repeat prescriptions each month. They didnt notify me of this, even when I emailed to ask why my prescription is no longer on the NHS app. When I called up they couldn't explain why and weren't particularly helpful. They said it was because I'd registered with another doctor (which I hadn't). During an emergency appointment over the phone a few months ago, the doctor talked over me and hung up as I was mid coversation. I emailed in to request the medication I needed at that time and explain what happened during the appointment, I didn't hear back from them.

  • 1/5 Eamonn F. 2 years ago on Google
    How can u be number 1 in the q for over a hour how does that work if things dont change they have no patient's left and the place will be pulled down sold as flats all you ask is a be respect from people you talk to and you will get the same back not talk to som1 like your a dog mine you you get more sence out of a dog

  • 1/5 Amiyah G. 2 years ago on Google
    After being on hold for 2 hours to book and important appointment, the reception hangs up! I call back to be put place 11th in queue!!! What a joke, i cannot get through to my doctor about something she asked me to re-book in.

  • 1/5 Rabina C. 2 years ago on Google
    UNFORTUNATELY my local GP surgery the Family Practice on Holloway Road N7, whom I have been with for over 22 years (Excellent GPs: Dr Usha Bowry, Dr Bowry Senior, Dr Tamara Bowry, Dr Neelesh Bowry and Dr Scerif and excellent administrators) has now amalgamated with the DISMAL PartnershipĀ PrimaryĀ Care Centre. 331Ā CamdenĀ Road. London. N7 0SL. It is impossible to get an appointment with my usual GPs, being told that patients have to phone at 8am and waste hours on an automated queing system, only to be then put through to a telephone receptionist, (who has clearly been educated in the ghetto), that all dates are booked and admin staff do not have calendar dates for GP appointment bookings beyond 3 weeks at any one time!! What a shambolic service, I highly question the administrative qualifications of practice managers at this medical centre, I do not wish to hear the excuses that there are 8,000 patients and therefore practice incompetence should be acceptable. If the practice managers are incapable of implementing systems and staff, that offer a decent quality of service at first point of call, then this is only going be reflected in the terrible reviews that this medical centre is currently receiving. I want to be very clear that my affiliation with this medical practice is ONLY due to the fact that I wish to be seen by my former GPs: Dr Tamara Bowry, Dr Neelesh Bowry and Dr Scerif, it is also very clear that had the practice manager from the former Family Practice been leading the helm, patients would not have to endure being treated by ill mannered, poorly educated, unrefined, undignified reception and administrative staff. Let's hope things improve in the next six months, otherwise I will no doubt have to refer to the GMC practice authorities.

  • 1/5 Harry K. 2 years ago on Google
    Leaving 1 star to TRY and catch the attention of the surgery. The doctors are lovely, specifically had a great experience with Dr Balding. HOWEVER, the reception is terribly run. Rude and very slow to respond. Seeing the other reviews I know Iā€™m not the only one that feels this way.


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