1/5 Shwets R. 7 months ago on Google
If
I
could,
Iād
give
it
half
a
star.
Would
strongly
discourage
anyone
to
register
here.
The
GPs,
if
you
manage
to
reach
them,
are
great
but
an
incompetent
reception
staff
and
brusque
supporting
staff
makes
this
place
a
challenge
especially
if
you
are
ill
and
self-advocating.
In
April
2023
I
experienced
a
severe
pollen
allergy
reaction
which
left
me
wheezing
and
breathless
-
used
inhalers
to
manage
in
the
moment,
whilst
diagnostics
were
carried
out
to
ascertain
if
it
could
be
asthma.
As
of
now,
end
of
August
2023
and
pollen
season,
still
awaiting
the
GP
recommended
test
to
ascertain
if
asthmatic
or
just
allergies
and
decide
final
treatment
and
management
plan
Issues:
1.
Instead
of
scheduling
things
on
one
day,
lots
of
piecemeal
appointments
by
reception
and
nurses.
-
blood
test,
and
chest
xray
(both
at
the
same
hospital
premise)
on
different
days
-
BP
height
and
weight
check,
along
with
fit
for
work
note
collection
different
days
(again
at
same
surgery
premise)
Waste
of
time,
stressful
especially
for
a
person
suffering
from
breathlessness.
2.
Incompetent
appointment
scheduling
leading
to
added
stress,
anxiety
and
frustration.
-
Aug
3rd
2023
at
11.30am
appointment
confirmed
by
text
for
spirometry
test
at
laycock
street
-
confirmed
on
24th
July.
When
I
reached
my
mid-day
appointment
on
a
work
day
(as
nothing
else
was
available
as
per
reception)
-
no
record
of
any
appointment
in
my
name
and
no
availability
of
such
a
test
and
no
staff
who
had
the
competency
to
administer
the
testā¦
-
Reception
team
at
the
partnership
surgery
had
messed
up
the
appointment
-
called
them
same
day
and
after
a
lot
of
back
and
forth
they
found
me
on
their
system
,
blaming
the
record
system
for
the
delay.
I
was
given
another
appointment
at
2.15pm
for
the
same
day
(3rd
August)
at
a
different
surgery.
-
I
reached
the
second
place
at
2
pm,
only
to
be
informed
by
the
nurse
at
that
surgery
that
they
did
not
offer
spirometry
and
she
was
surprised
that
my
surgery
did
not
see
when
booking
me
in
.
She
was
kind
enough
to
call
my
surgery
and
liaise
with
them
and
I
was
offered
an
appointment
for
14th
August
-
another
week
long
delay!
When
I
indicated
my
frustration
and
desire
to
lodge
a
formal
complaint,
the
nurse
conveyed
it
via
telephone
to
the
reception
at
Partnership
Primary
Care
and
they
offered
to
move
it
to
11th
august
at
their
own
surgery
which
has
a
specialised
nurse
led
clinic
for
asthma
and
copd.
-
I
decided
to
go
to
my
surgery
in
person
on
the
same
day
(3rd
Aug)
to
lodge
a
complaint
with
the
practise
manager
-
spent
one
hour
waiting
as
directed
by
the
receptionist,
as
the
Practise
Manager
MR
Rashidul
Hassan
was
apparently
in
a
meeting.
No
one
else
came
to
help
or
inquire
and
after
waiting
an
hour
I
was
told
that
they
did
not
know
when
the
meeting
would
end
or
whether
he
would
be
available.
I
headed
home
after
spending
time
and
money
(6
hours
and
nearly
Ā£20
in
the
back
and
forth
to
travel)
-
11th
August
appointment
-
waited
45
minutes
to
be
seen
and
then
was
informed
by
the
nurse
that
she
did
not
have
the
skill
to
administer
the
test!
One
of
the
most
infuriating
experiences.
She
said
that
she
had
informed
the
reception
but
the
reception
forgot
to
tell
me!
And
then
went
on
to
state
that
I
should
have
some
compassion
for
her
as
she
was
dealing
with
10,000
patients
and
did
not
have
the
time
to
address
my
concerns
as
she
had
other
pressing
patients!
I'm
appalled
-
as
a
patient
I'm
not
responsible
for
her
work
load
and
shouldn't
be
made
to
feel
guilt
when
I
am
requesting
competency
and
clarity
in
being
dealt
with!
Ineptitude,
incompetence,
negligence
and
just
ridiculous
behaviour.
I
have
since
changed
my
GP
surgery.
It
was
an
absolute
nightmare
to
engage
with
this
one,
and
as
a
patient
I
found
it
too
stressful
and
aggravating
to
self
advocate
and
second
guess
their
functioning.
Dismal
surgery
in
terms
of
operations
and
efficacy
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