The Pet Shop Hackney image

The Pet Shop Hackney

Pet store Pet supply store

Independent pet shop for exotic animals and comprehensive stock of accessories and supplies. People often mention shop, fish, animals, time, staff, pets, service, helpful, bought, rude,


Address

40-42 Amhurst Rd, London E8 1JN, United Kingdom

Contact

+44 20 3441 3830

Rating on Google Maps

4.10 (442 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 5 pm
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: shop (30) fish (18) animals (14) time (11) staff (11) pets (9) service (9) helpful (8) bought (8) rude (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Anna T. 3 years ago on Google
    I would personally like to say that this pet shop is amazing! I went there to ask how it’d be like having pet guinea pigs but came out wanting to get a rabbit. I came once more and then the next time I got the rabbit himself. I’ve had him for a week now and he is very happy. Moreover, the staff are very kind and helpful! All of the pets are kept in suitable habitats considering they aren’t kept there forever. They have fish, birds, rodents, hamsters, guinea pigs, rabbits, reptiles including snakes. I would highly recommend going there to rehome a pet.
    11 people found this review helpful 👍

  • 1/5 Dilek C. 1 year ago on Google
    This is my second review as it has been removed from Google for some reason. Normally I don’t do open reviews how ever I really felt the need to express how I feel about this place… I have bought 2 budgies from here 3 weeks ago And 1 week later the male Budgie was Ill numerous trips to the vets and my Budgie has died yesterday… The place smells awful 7-11 budgies in one cage disrespectful and unhelpful staff according to other reviews regarding this place they have been selling sick animals as someone has to take action on this pet shop. When I took my budgie to the hospitals ( pets ) they have informed that it could off been sick when you bought it. Please someone help STOP KILLING THE ANIMALS !
    10 people found this review helpful 👍

  • 1/5 Toni Daly (. 1 year ago on Google
    Came here to do work experience for college. Staff are very rude. Was removing several DEAD fish from tanks DAILY. There was several dead animals in the stock room freezer below the pet food, and no im not meaning the rats and mice for snakes im talking about budgies, hamster even a rabbit wrapped in a towel that was stuck to the bottom of the freezer. Daily health checks was not done, when i was cleaning out animals i found the guinea pigs and muce bith with scabby bald spits. There was a dead budgie in a loo roll just sitting un tge stock room for weeks. Found a baby corn snake in the kitten pen. The overall care of the animals is extremely poor and when u talk to them avout ut thet get angry. While u was there a customer baught a hamster that was 6 months old and it died 3 days later when the person vame back asking for a refund the manager said no sorry tts not our problem. DONT GO HERE
    9 people found this review helpful 👍

  • 1/5 Bonnie B. 1 year ago on Google
    Can no longer support this store. Concerning care of rabbits in tiny window boxes, very overpriced products, and rude & intimidating staff to top it off. Trying to buy locally and stop buying online but they don’t make it easy in this shop. Will be going to House Of Pets on Well St (10 min walk away) from now on. Went there today and had great service.
    7 people found this review helpful 👍

  • 5/5 John S P E G. 1 year ago on Google
    I visited this pet/fish shop for the first time today in a long time. I have recently set up my tropical fish tank again after 18 months. The shop assistant's were so very helpful even helping me to decide what new fish I could get that was going to be compatible with the fish I already have. The two young smart knowledgeable ladies today were extremely helpful and knowledgeable about the different fish they had and spent time with me discussing what I required and I have to say are a great credit to your shop. I would strongly recommend going here for all you pet needs. Oh yes let's not forget the well papered cat who was lazing away the afternoon and enjoys petting very much. Will be travelling here for all my fish needs regularly, the other thing about this small animal/tropical fish shop is how well stocked and put out of the products they have. They have a whole new range of products, including tropical plants and foods and water filters etc
    5 people found this review helpful 👍

  • 1/5 Monika M. 2 years ago on Google
    I’ve been few times in this shop. Today Im really unhappy. Always Im going there to cut my Pom nails. Every time I go there price is different, depence of the person who is on the till. I informed about this lady from personel, she answered me very rude that maybe I get some discount before... Any way one lady said that is nobody at the moment in the shop who can cut my puppy nails and I need to wait and next time before I had come and need to call the shop and ask for appointment, (ok I understand that), but then when I wanted to leave and come another time, she said that she could cut his nails, when she was doing the job she hurt him few times very badly... Im very unhappy with this service. Wasn’t a problem for me to come back another day with proper appointment. So what Im trying to say if you dont know how to do it your job, just dont do it. Our pets are like family member to us, we dont want to see them hurt, specially if we coming to you, thats mean we trust you with your job. And also I recommend working on a polite way of serving the customers... bcs the way how I’ve been served today is unbelievably rude.
    5 people found this review helpful 👍

  • 5/5 Lee S. 8 months ago on Google
    I love this pet shop. The staff are lovely and the pets are always lovely. I just bought a hamster for my daughter and he is so friendly and adorable I'm so happy we love him. I used to buy hamsters as a kid from there now I'm an old mum I still choose this pet shop. Ooh and I go there to look at the lovely animals with my children and it makes them feel good. This pet shop is a true joy
    3 people found this review helpful 👍

  • 5/5 Natasha S. 3 years ago on Google
    I’ve always gone out of my way to come here because they have a great selection of good quality dog treats and foods. I have always shopped independent pet shops as the animals are always of much better quality and never have any issues. I made the mistake of getting gerbils from Pets At Home a few years ago and they ended up getting cancer and dying quite painfully. I bought three new gerbils from here last week and they are all really happy and healthy. The animals in the shop all look well taken care of and happy too. The staff were incredibly helpful and kind, going above and beyond to fix any issues I had. They are one of the few independent pet shops in London that still sells pets and I would say are the best in terms of products and animal health.
    3 people found this review helpful 👍

  • 1/5 Cain H. 1 year ago on Google
    An absolute relic of a shop that needs doing away with. Dead cats in the freeze, 10s of birds to one tiny cage and other animals stuffed together. Horrible horrible place and I’m surprised it exists in hipster central. The only place this kind of shop can remotely seem humane is in china.
    3 people found this review helpful 👍

  • 5/5 Stephanie G. 1 year ago on Google
    My family and I visited this Pet shop recently with the sole purpose of buying some more goldfish for our 5 children to put in our 400l aquarium. We had a long conversation with Maggie who was absolutely brilliant. Her knowledge of fish was amazing. We felt like we had a crash degree course in Ichthyology 😂 She helped us to choose warm water fish that would thrive together in their new habitat and varied to keep our children interested. We purchased around 16 fish that give live birth, a Catfish and a crab called Tamatoa. Our aquarium is so interesting now. A big thanks to you all but especially Maggie❤️
    2 people found this review helpful 👍

  • 1/5 Rofiqul I. 4 months ago on Google
    Disgustingly rude staff. Customer service was terrible. If I could give 0 stars I would. Had genuine interest in purchasing and was told this is not a “toy shop”
    1 person found this review helpful 👍

  • 3/5 Davide M. 4 months ago on Google
    Small shop not too stocked, but with very cute animals. the not-so-nice person, however, was the owner, a blonde Polish girl. a little arrogant and silly... but it is just my insignificant opinion
    1 person found this review helpful 👍

  • 3/5 Angela V. 3 months ago on Google New
    Lovely shop,the boss is so nice and lovely to talk to and Jordan grooms my mums chihuahua she is amazing ❤️
    1 person found this review helpful 👍

  • 1/5 Stanley O. 8 months ago on Google
    The staff are very rude. One lady in particular the reptile person was very blunt. I was surprised and shocked by the treatment I received. Poor customer service also very overpriced. The animal cages are very small think they need a welfare check.
    1 person found this review helpful 👍

  • 5/5 Ali I. 6 months ago on Google
    Kind and helpful, needed flea treatment and they've helped out without ne purchasing anything. Very down to earth staff as long as you approach them with kindness and happiness then it shall be returned.
    1 person found this review helpful 👍

  • 5/5 Ahi A. 6 months ago on Google
    Amazing staff, trio of beautiful angels helping me with my issue. Maggie whom explained to me about the recall on the flea shampoo products in detail and I'm happy to get the answer has pets at home in camden were out of the flea shampoo. Given the best advice on a home remedy on bathing my kitten for fleas proved these guys care for our pets and there reputation. Thank you and you've gained a local customer now. See you all soon.
    1 person found this review helpful 👍

  • 1/5 ruth h. 2 months ago on Google New
    Customer service is very bad in this shop!. Phoned them to discuss a sick hamster I bought from them . Wanted to know if their other hamsters were healthy. Woman on phone got all defensive and said I could shop somewhere else if I wanted to. They also have very young people serving who are too inexperienced to deal with small animals. They are not sensitive enough or have the appropriate knowledge to care for pets. This shop use to be run by professionals!

  • 5/5 Margaret G. 9 months ago on Google
    An absolutely amazing experience today, was served and advised by a wonderful young lady named Maggie… would definitely recommend this shop to anyone looking to adopt their new family member.

  • 5/5 Sarra Ben M. 3 months ago on Google New
    Loooove this pet shop. Bought my cockateils a month ago from here. Had so much advice and support as a new bird owner. Xhei, mum and Maggie been a great help. Amazing women great customer service. Thank you highly recommended

  • 5/5 Mike m. 1 year ago on Google
    Very friendly and helpful, and the young lady with the same puppy as me. I highly recommend this place, friendly, welcoming and helpful. Will visit when I get a chance again

  • 1/5 Anne W. 4 months ago on Google
    Spent £150 on fish tank two months ago. Now light is failing and filter making loud rattling noise. The staff unhelpful and said there was nothing they could do. Don’t leave your hard earned money here

  • 1/5 Albane L. 1 year ago on Google
    I’ve been twice to the pet shop. 1st time with my new puppy (14weeks in my sling as not vaccinated) and today with my dog and my partner. Staff is a bit of a weird one. A bit rude, knows better than you, I felt very overwhelmed by the way the lady took my puppy and left her off the floor. I didn’t like it and never asked for permission. The way she’s was handling her wasn’t rough. The lady and her colleague were also giving advice that I shouldn’t do this or that with my dog. Not listening to what I was saying- although I never asked for their advices. Second time, called to know if they’ve have dogs food in stock. The guy on the phone was talking in a very rude way. Even my boyfriend was surprised of this agressive tone! Came in the shop, said hello 1 time, no answer, 2 times still no reply, so said it a third time and eventually they said it back. From the reviews I’m seeing I’m shocked and it should be reported to animal wellfare. This is pretty bad, and my first gut feeling was the right one, I’d NEVER go back. I think they should do an inspection in this shop and people should report it.

  • 3/5 Jill T. 1 year ago on Google
    I took teddy for a grooming and when I got home I noticed that he had fur still sticking up from his ear. So practically every thing was alright. Thanks

  • 4/5 Jenny C. 2 years ago on Google
    I bought a hamster. It was a purely white and long haired hamster, very beautiful. It was significantly more expensive than Pets at Home (£25 v £12), but I guess people could afford the difference. I didn't have a chance to look around the shop as I parked my car in the nearby Tesco carpark, which only has 1 hour limit)

  • 5/5 Lyann Y. 1 year ago on Google
    Very well kept shop and animals look happier and healthier than most pet shops. Not the largest selection for reptiles and amphibians but good enough and still better than Petsathome. Lovey till staff as well! Will definitely be coming back :)

  • 5/5 John H. 2 years ago on Google
    Dropped in to buy a goldfish for my young daughter. Incredibly helpful and informative (and fun). All anyone could wish for.

  • 1/5 Özgür Mesut K. 2 years ago on Google
    this place is okay but i dont like the service and they dont give much information about the animals they sell and all fish they sell once i buy one product and one of product was fault come to me and i try to change it but they didn't do nothing about it i lost money i buy the product at online and cheap then them.. Note this place only thinks to get money from customers but they dont care what after Customers buy animals even if the animals dies because they don't give information about it they knowledge is poorly...

  • 5/5 Miss T. 2 years ago on Google
    I received such amazing advice from Jordan and Jay. I found these women to be really patient with me, very passionate about the per and have a wealth of expertise and advice. I bought an aquarium and I bought some of my fish. Before hand, They gave me crystal clear advice about how many fish is recommended for my tank, how to prepare the tank for my fish, how to maintain and clean for my aquarium and so much more setting it up. They also advised feeding times, and when to clean my tank and more. I was so happy with their service, professionalism and honesty. You can see the passion when you talk with them. Lastly I found and their prices competitive and affordable too. I'll see you soon Pet Shop. I'll definitely come back for more pets. Thank you for your excellent support and service Miss Thomas X 😘

  • 4/5 Claire C. 1 year ago on Google
    It seemed well stock and the cages for the birds/rabbits/hamsters etc and fish were all clean. Obv it was more expensive than online but cheaper when you take postage into consideration. Its 2 shops in size. Its the best one close to me even to hoxton.


Call +44 20 3441 3830 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping

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