Holly&Lil The Collar Makers & The Groomers image

Holly&Lil The Collar Makers & The Groomers

Pet store Pet supply store Pet groomer Leather goods store Pet food and animal feeds

One of the Top rated Leather goods stores in London


Address

90 Tower Bridge Rd, London SE1 4TP, United Kingdom

Website

www.hollyandlil.co.uk

Contact

+44 20 7237 7226

Rating on Google Maps

4.50 (75 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 11 am to 5 pm
  • Tuesday: 10:30 am to 5:30 pm
  • Wednesday: 10:30 am to 5:30 pm
  • Thursday: 10:30 am to 5:30 pm
  • Friday: 10:30 am to 5:30 pm
  • Saturday: 10:30 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: collars (11) staff (6) friendly (6) time (6) dogs (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Felipe G. 3 years ago on Google
    I want to give a five star review for this shop, as it usually is very welcoming and they have very nice treats and doggy items. I had my puppy groomed here and it was done very well, I give props to the groomers. Usually the staff is very friendly and I enjoy coming there. But I have to admit that I could not give them 5 stars. I had a really stressing experience when I took my dog in for a groom the second time and was given a price I didn't understand. The situation turned very bitter over something that just needed a little explanation. I think I was partly to blame for the mistake but it was also the shops fault for not being clear about the pricing and allowing time for an explanation, especially as I am recent costumer and not very familiar with their cost scheme. I went back to try and apologize, but it didn't work. I was told how poor and disrespectful I am as a customer. And just so you know, they filled the appointment very quickly. I really felt bad how I was treated. In the end my son and I were treated with anger (I even got a text message full of insult). Make sure you know the pricing and pay in advance for grooming, to avoid the sad situation like mine. Looking through the reviews I can see the staff behave sadly once and while. I hope it doesn't happen to you.
    5 people found this review helpful 👍

  • 3/5 Beatriz B. 4 years ago on Google
    Went to have my dog nails clipped just now. Almost everyone there was super friendly except for the brunette lady who kept staring and making angry faces at us because our dog was barking. Maybe she should look for another job? I won’t be coming back, which is a shame since all the other employees were very nice. Having said that, they do offer a good selection of dog treats and toys. I’m very sorry that my experience was ruined by the poor service of ONE person.
    3 people found this review helpful 👍

  • 5/5 Raffi J. 4 years ago on Google
    Holly&Lil had such a wide selection of treats/games/accessories/more for both dogs and cats - I bought my dog the items in the photo for Christmas a while ago and he's loved his dog fries and (amazingly) hasn't destroyed the ball yet so you guys must be selling top-quality products :) The best part was the dogs that were roaming around in-store, made it a great interactive experience and meant we didn't want to go back to work. Staff were really friendly and chatty too, loved it here
    1 person found this review helpful 👍

  • 2/5 Gareth F. 10 months ago on Google
    Great collars, if a lil overpriced. Arrived from Australia to buy two collars (Saturday arvo) but despite Google saying it’s open it is all shuttered up. Wasted journey and annoying.
    1 person found this review helpful 👍

  • 1/5 Soul Seed Media & M. 6 months ago on Google
    Seriously why not move your own dog so people with their own dogs can get inside without a dog jumping and barking???? Not exactly the safest welcome
    1 person found this review helpful 👍

  • 5/5 Kieran G. 2 years ago on Google
    Go some awesome collars go my dog and they look amazing on her . Will look to get a collection of fantastically handmade collars

  • 5/5 Mariam F. 2 years ago on Google
    I've actually been coming here for years and a bit shocked at myself that i haven't written a review before. This place is absolutely fantastic. The groomers are like magicians and the staff are knowledgable, friendly and so accommodating. One of the real local gems in the area!

  • 5/5 Robbie D. 2 years ago on Google
    Our 10 year old Cockapoo Charlie came for a groom for the first time today, he did not cry when we left him ( which he usually does ) and when we came to collect him he was just chilling in the shop front with 3 other dogs, his cut is great and he had a lovely experience, look forward to seeing you again

  • 5/5 Karen S. 4 years ago on Google
    I have quite a collection of Holly&Lil collars now, (having 11 dogs🙄) my very first were the dice collars for my Standard poodles some 7 years ago. The quality is second to none, and in all those years not a SINGLE dice has even come loose, and they are still as good as new! Customer service...... what can I say - the whole team at Holly&Lil are like family, always warm and welcoming, and helpful in any way they possibly can be. I’m so grateful to be one of their pack! The collars ALL look stunning, and I’m asked almost daily where they are from by people all over the world! ......... the only problem is they are VERY addictive, (and they are my version of a guilty secret!......... I don’t tell hubby how much I spend on them) 😉😊

  • 5/5 Sean D. 5 years ago on Google
    The very best service and care for your pooch. Incredibly loving and caring staff with exceptional knowledge of breeds, cuts and handmade collars. We would never go anywhere else. It's a fantastic doggy day care centre too!

  • 5/5 Peter A. 1 year ago on Google
    Would highly recommend this company. Bought a couple of collars & leaders from there beautiful stall at crufts only to discover when I got home they where unfortunately too big. I decided on a refund as I found my tiny pom is more suited to a harness & had absolutely no problems getting a refund. The collars where absolutely amazing what I purchased and I wouldn't hesitate to buy off them again in the future but next time I will be purchasing one of there lovely harnesses, very professional staff and amazing products...Thankyou & see you next time I come to London. Tracey

  • 5/5 Carol L. 1 year ago on Google
    The collars are a perfect fit for my Italian Greyhound. The pink colour is gorgeous. Glad I bought one in black as well. Love the matching leashes. The communication was excellent, especially since we communicated by email, as I live in Canada. Thanks so much!

  • 5/5 Kelly S. 1 year ago on Google
    Absolutely love Holly & Lil. They are incredible and always give lots of love to my pug Otis. He always comes out fresh, clean and super happy. Thanks you guys! Xx

  • 5/5 Blake 1 year ago on Google
    Such a lovely business! My dog Ziggy has been a few times for a grooming and each time has been top notch service. The staff is so friendly and it’s evident that they really care about making sure their dogs look good and leave happy. Would definitely recommend!

  • 5/5 Rachel B. 11 months ago on Google
    Super friendly people, absolutely stunning products and will make to order if they dont have the size you want or what you are looking for. Great quality, well worth the miney.

  • 5/5 JT 2 months ago on Google New
    Great place for dog grooming. Been going here for years!!


Call +44 20 7237 7226 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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