5/5 Salma S. 1 year ago on Google
During
my
post-op
appointment
with
Mr.
Khazali,
my
entire
experience
from
beginning
to
end
was
demeaning
and
left
me
with
many
unanswered
questions.
Post-op,
the
doctor
was
not
available
to
address
any
of
my
concerns
so
on
the
advice
of
his
team,
over
the
course
of
the
next
six
weeks,
I
made
repeated
visits
to
Lister's
Urgent
Care
Centre,
as
his
team
advised
they
were
not
competent
to
support
me.
The
final
straw
was
during
my
six
weeks
post-op
consultation,
where
his
demeanour
was
very
superior,
sarcastic
and
extremely
incompassionate.
He
did
not
address
my
questions
that
I
had
furnished
him
prior
to
our
meeting
and
spent
the
vast
majority
of
our
short
consultation
dictating
notes
into
his
phone.
Knowing
that
I
was
in
pain
for
the
entire
six
weeks,
I
was
left
flabbergasted
that
there
was
only
a
cursory
physical
exam.
I
left
this
meeting
shaken,
distraught
and
in
tears
and
went
directly
to
urgent
care
downstairs
for
further
support,
answers,
and
examinations
since
the
doctor
was
unwilling
to
discuss
my
case
any
further
and
he
had
summarily
dismissed
me.
I
had
to
visit
the
Lister
Urgent
Care
Centre
three
times
post-op
since
I
wasn't
able
to
be
seen
by
Mr.
Khazali,
they
were
a
blessing
and
godsent
every
single
time!
I
was
greeted
each
time
by
the
most
genuinely
kind
and
sweetest
receptionist,
Ruqiya!
The
nurses
were
all
very
professional
and
jovial.
The
doctors
had
such
calming
demeanours
about
them
and
provided
me
with
thorough
examinations
and
scans.
The
whole
team
was
absolutely
EXCEPTIONAL-
they
just
have
so
much
compassion
and
understanding
for
their
patients.
I
was
never
hurried
but
listened
to.
The
whole
staff
went
above
and
beyond
to
make
sure
I
was
in
the
best
hands
and
had
the
proper
examinations
before
leaving.
On
two
different
occasions,
the
doctors
called
to
follow
up,
which
was
more
than
I
got
from
my
own
surgeon.
Without
a
doubt
the
best
urgent
care
experience
I
have
encountered
each
and
every
time.
You
will
certainly
get
top
notch
service
for
your
money!
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