The worst experience ever. You can say the health system is broken when you come to Whipps Cross A&E. People have no choice but to wait for 8 to 10 hours from one desk to another to see a doctor. And by the time you reach to a doctor you are half dead tiered and shattered. Unbelievable that the health system which suck most of the money from the tax payer pocket end up make you cry. Please help yourself with blanket and pillows when you arrive here for a whole day week. Doctors act like they are the most busiest and other people have no work and they came here for refreshments. Die due die 🤒

As a patient and an ex staff member (doctor), I strongly recommend avoiding this hospital unless it's an emergency. Some nasty narcissistic and/or racist staff, your complaints will be white washed and you'll get gaslit. I had a very traumatic experience as a patient there and my complaint was completely taken out of context and whitewashed. I was left in agony for months after having my pain ignored. They also missed a rib fracture which I had verified by a radiologist months after. Whipps Cross's reputation amongst trainee doctors has been well earnt - avoid it.

I wish I could give this hospital zero stars. The staff here simply do not care about the patients. The communication between the staff on the front desk at A&E and the actual doctors is non existent, leaving patients having no clue what’s going on. While I was waiting to be seen, a guy in a wheelchair was crying in A&E as he was waiting for blood tests for hours and hours. I got told to go and get my prescription from the chemist after being told to wait in the A&E waiting area for 2 hours. Went to the chemist, and there was no record of me. Went back to the hospital, they gave me my prescription and sent me home. After I got home, I had a call from the hospital telling me I shouldn’t have been sent home without having a blood test and I had to go back! The after care is a disaster, have been waiting for colonoscopy biopsy results for 7 weeks, the hospital told me they received them nearly 2 weeks ago, yet they still haven’t bothered sending to my gp, leaving me with anxiety about the results as the hospital refuse to tell me the results on the phone. When I call, they tell me they are understaffed and haven’t got time to send them! If the staff can’t be bothered, then go and find a different job, as you are playing with peoples lives here. I advise anyone to steer as far as possible away from this place.

If I could zero star I would terrible I have heart failure, severe COPD Severe Pulmonary Hypertension and went in for chest pain book in waited to see triage nurse said wait out side you will be alled for ecg and bloods. Had the ecg took 8 attempts at getting blood absolutely bruised and some had a chest xray was Doctor spoke to me said I may be admitted. Told to wait. I sat on.hard reception chair for 13 Hours the at 310am moved to Mayor fir admission room freezing cold light right above bed and no pillows allowed. 6 hours later and still in the same room in Mayor's Been here for in 19 HOURS was told at 2am a medical doctor will come 9am still not see by doctor 7 hours here 13 hours in minors a joke. Also staff unhelpful dismissive bad attitude. I feel worse than when I got here.

This hospital has failed completely, when will it be closed down or taken over. We Just witnessed the worst AE experience. Massive checking in que at 6pm Friday, going outside around the barriers. Patient with severe chest pains, numb left arm and tingling face. We were there for 3 hours and NO ECG for 3 hours. That was unbelievable. Pain so much the patient going to 2 ambulances which were parked outside begging for assistance or pain killers. 1 Ambulance said sorry we cannot help and wound the window up and the other saying "We are only picking up and dropping off" You can imagine the pain the patient was going through he was begging for assistance. This was really hard to see in 2022 UK. When arriving at the hospital the pain was so bad the patient was almost on the floor on his hands and knees. The security tried his best but had to ask the angry existing patients in a que if we could push in. The que that went out the door. We asked for pain killers and they told us "NO NO, NO Self medication here??? WTH! We are shocked how they are treating people in this hospital. Also how dirty the waiting area was, Vomit in 2 different locations on the floor and not being cleaned up for hours?? What is that about? Luckily we had a friend who told us to get out of whipps immediately as its one of the worst hospital in London. We then quickly drove to the Royal London which was 20 mins away (The patient in absolute agony. The Royal London was completely diffrent. Busy but clean and orderly. First check up and ECG were done in 15 mins of arrival to confirm no imminent danger, giving the patient pain killers so the patient can wait in least pain as possible. Then it was the normal 4 hour Friday night wait in a London AE. Whipps Cross AE is a place that needs to be avoided if you can. This place is failing badly on many things.

This is worst hospital ever. I gone three days in a row to get help. And still nobody helped me. My neck and cheek area swallow. so first day I gone lady whose registering patients start arguing with me that they can't help me and I have to wait they will give me appointment on the phone with doctor. OK so doctor called me next day (it was Sunday Easter) he said I should go back to hospital get my blood test done and doctor should check my neck. I gone there was no that lady everything fine (except that there was so less people and I still waste my 4 hours) finally doctor see me he press one time my neck and cheek and said its dental problem. He write down prescription for antibiotics . But where to get them on Sunday plus easter???? OK. So today I woke up my all nose much bigger red and skin feels irritating I gone again to hospital. Cause I couldn't find any pharmacy open. Same lady was there as a first day. In front of us she was speaking with two mans who got into a small fight with her cause she didn't wanted to do scan for his broken elbow and said to wait for specialist call even he was in pain. My turn was coming I said I don't wanna go to that lady. But people behind me didn't wanted to go as well. So as I gone to her she said we not going to do your blood test cause this problem is with teeth ... but if Doctor requested how come u not going to do it? Then she start arguing with me... that I should fine pharmacy it should work any...and she can't help me with nothing else. What kind of front desks staff u have? They rude arguing and mental not stable persons. So that means gp not giving appointment in hospital u can't get helped...people dying and its looks like that our NHS service just don't give a... about it. Why I should be proud of NHS service? If when I need help I can't get it.

Worse of the worse!!! A&E is terrible I had been there multiple times for my 2 years old who had seizures and the last time I went there I was told by the doctor to go home and ignore seizures and his temp that was 39.4!!! Even the nurse was shocked by the doctors behaviour!!! Seriously… the reception workers are even worse! Terrible place overall!

Unbelievably rude people on the outpatients teams and ENT admission teams. They issued an appointment letter for pre admission in error whereas the surgery was done in Royal London a year ago and we have never been or seen in Whips Cross. After calling the outpatient team & asking for staff name spelling for my record she sounded rude and when I asked her she did not seemed to mind. The same experience when I called the admission department- another lady picked up and said it was an error from her colleague to book the appointment but she would not give me her details or confirm in writing it was an mistake to book the appointment and she shut the phone on me. Imagine as a patient you miss an appointment and its almost impossible to get back on the list. They are not bothered to inform you that their mistakes can cause unnecessary stress to public. Horrible

Use to be good 20 years ago ,now it's become a Fun Fair Clown Show , I never go to the hospital always been taught to try to sort it out yourself at home but one day I ended up with bad chest pains like someone had thrown a ton of bricks on my chest , and no it wasn't Corona, Called ambulance and they said make your own way , FFS 🤦🏻‍♂️, by the time the cab driver for me there I was unconscious and woke up in the hospital bed , Thanks to the taxi driver for saving my life ... Still don't understand why they told me to make my own way it's ridiculous. I was having a heart attack , NHS needs to fix up because it's gone right down hill, I don't understand they cry about under funds and etc but use what u got .....your meant to save ppl not put ppl into depression

I’ve had a finger cut which has been bleeding none stop been waiting at a/e for last 9hours still have not been seen by the doctor absolutely disgraceful and disgusting no management at all no system.

Came here for few times and it’s quite good apart from I had to wait 8 hours prescription to come through from pharmacy. My operation took only 15 minutes but medicine took 8 hours unfortunately I can’t come back and take it as I sick and no one to collect.it could of been communicated better and prescription could of been sent to my local pharmacy for collection. I will now have to pay for the parking fine due to the unnecessary lateness. Thank you NHS for your kind service.

Seriously and criminally understaffed hospital. Excessive waiting times. Waited 6 hours just to get the check up done of my baby who was burning in fever and having trouble breathing. You don't need a specialist to do that right? Just having a proper infrastructure does not make it a hospital, we need more doctors, just one doctor in the pediatric emergency is unfair to the doctor and the patients as well.

I'd like to thank the nurses and x-ray team for their help when I came off my bicycle. I appreciate it wasn't an emergency and therefore wasn't in a rush to be seen. They have an extremely tough job and I wanted to acknowledge them. Thank you.

Even Newham is better than this hospital, and that's saying something. Where to start?! This place needs knocking down and rebuilding from scratch. Some things are beyond repair and that is sadly true for the facilities, processes and staff attitude at Whipps Cross. If you end up here God help you.