1/5 Sabiha A. 5 months ago on Google
I
wanted
to
express
my
disappointment
regarding
our
recent
visit
to
the
swimming
pool
with
my
1-year-old
and
husband.
I
had
called
in
advance
to
confirm
if
the
leisure
centre
provided
a
swimming
pool
suitable
for
babies,
and
I
was
assured
that
they
did.
Additionally,
I
specifically
inquired
about
the
water
temperature
being
appropriate
for
small
children,
and
the
customer
service
representative
confirmed
that
it
was.
However,
upon
entering
the
pool,
it
was
immediately
apparent
that
the
water
was
freezing.
I
confirmed
my
observation
with
other
parents
present,
and
they
agreed
that
the
temperature
was
uncomfortably
low.
Despite
our
attempts
to
continue
the
session,
we
had
to
leave
abruptly
as
my
baby's
lips
started
turning
blue
due
to
the
cold.
It
was
disappointing
that
the
pool
staff
did
not
address
the
issue,
especially
when
they
could
clearly
hear
our
concerns.
I
hope
this
feedback
helps
improve
the
experience
for
future
visitors.
I
have
sent
a
complaint
through
your
website
however
upon
looking
at
your
reviews
I
can
see
many
people
have
complain
about
the
same
thing
yet
you
have
done
nothing
to
resolve
it.
You
will
respond
to
the
review
if
it
is
involving
additional
complaints
and
yet
not
address
the
water
temperature
issue.
How
unfortunate.
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