Low icing So. Bought carrot cake from this place in South Kensington. As you can see. The icing is super thin. Not much layered in the cake. And as you can see from the back shot - icing is very thin. Now I like icing on my cake. More than the cake itself. So. If a place like this is going to charge just under 5pounds for a slice of cake - then I really am hoping for it to be iced now I like it.

I tried once half year ago and I loved the red velvet. So I brought 10 cupcakes today. When I ate the first one, there is an unknown plastic strip inside the cupcake🤮 I will never eat again I hope I can give it zero stars.

I’ve ordered from here for two important birthdays and both orders were totally messed up. The first cake was like a child had made the cake and the second order was completely lopsided. To top it off, the customer services department (Charlotte and Kirsi) were completely unhelpful and not willing to compensate. I spent a total of £150 and will never be buying from HBB again. Avoid this bakery and all associated branches. 0/5 stars.

The rainbow cake has pieces of egg shells in them, the carrot cake made my dad throw up, and the boxing has a smell that affects the taste of the cakes. Smelt almost poisonous to eat

One of my favourite bakeries in town. I usually visit the Nottinghill branch but this is my first in this specific branch. Happy with the service. A bit pricy tho compared to a lot of other bakeries.

Staff lacked knowledge, manager was rude and unfriendly. The cupcakes we ordered red velvet and found the icing tasty however the sponge cake was extremely dry based on cupcake experience i would never purchase again considering they charging £3.40 for each cupcake its is over priced for dry cakes. The cappuccino was strong and tasty and thats the only reason ive even rated this branch, if solely based on cupcake and staff then rating would be big fat zero 0 ....the coffee was its saving grace which is why ive given 2*

Everything very tasty, delicious and sweet. Large choice for everyone who like sweet bakery 🧁 Everything always fresh - only this day bake. Have seeting tables inside & outside. Have beautiful box for take away 🛍️ Really high level service.

Been to plenty better independent cake shops. Thought I'd try this, for the novelty and reputation. Was very disappointing. Brownie tasted like dry beef, gingerbread cupcake was tough (had better at home). Cappuccino was full of froth and took a long timr for staff to make. Red velvet cake was decent but nothing above standing out. Expected better quality all round. Would not recommend

"The Hummingbird Bakery truly deserves five stars! I recently visited and had the most delightful experience. Their hot chocolate and cakes are simply divine – the perfect blend of flavors and sweetness. What truly sets this place apart is their wonderful, calm staff. Their service is exceptional, making you feel like a cherished guest. The staff's warmth and attentiveness added to the overall enjoyable atmosphere. Every bite of the cake was a heavenly delight, and the hot chocolate was rich and indulgent. The cozy ambiance coupled with their delectable treats creates a perfect spot to unwind. I can't recommend this place enough! If you're looking for a delightful dessert experience with top-notch service, The Hummingbird Bakery is the place to be. I'll definitely be returning for more of their heavenly treats."

Cupcakes are really good, almost at Lola's level. Cake slices are huge, and very tasty. However, service is horrible. They offer only disposable forks, even if you are eating in, and staff rudely refuses to cut their enormous slices in smaller pieces. A shame!

Extremely happy. Very impressed with the service. I arrived and bought a rainbow cake for a birthday party. They wrote my aunts name on top and packaged the cake every well for transport. While they were doing that I enjoyed a coffee and a slice The rainbow cake had the perfect balance of sponge, frosting etc. Very moist and not so sweet. Will return.

Absolutely delicious. Dark chocolate salted caramel cake, carrot cake, and even the gluten-free cupcakes were yummy.

We ordered a birthday cake for our colleague 3 days in advance so we could get the exact cake we wanted. We were called this morning and told they could not track the cake and if it was late we would get a refund. Instead of recognizing their error and making another cake to deliver on time they simply blamed it on delivery and it was our issue. Shockingly poor level of service. We frequently order cakes from here and stunned at the indifference.

They messed up my order, twice! which was placed quite a while in advance, but were helpful in the end. I lost a lot of time on the day though and this could have been avoided. Plus the stress!! If they can’t handle bespoke orders, then they shouldn’t be accepting them. I understand it is a branch and not a monopolistic store, but quality is quite high always and thats why we are choosing it. The person who helped me with the cake nearly slipped in store while carrying it resulting in slight tilt of the cake. But Overall my guests loved the flavour though so no hard feelings. However I am Not 100% sure I will be ordering again from Hummingbird.

Great Vegan 18th Birthday cake for my son, we got the chocolate version and was tasty and moist. The service at the South Ken branch was really good, the guy who served me was friendly. I also had to collect the cake early, due to a change in my circumstances, and they made it happen, so thank you! One request to all Hummingbird branches....PLEASE MORE VEGAN OPTIONS!!

Generic, generic, generic. S’mores brownie with NO marshmallow? That’s like bread with no flour. I am a massive sweet tooth but this was truly mediocre. I got the s’mores brownie. It’s got white icing on top of the brownie, which I thought was melted marshmallow, but to my surprise it was just regular icing, which is not very fitting of a s’mores brownie. The only reason why this place did not get one star was because of the very nice employee.

Popped into the store today looking for a sweet treat from the renowned bakery, only to be faced with THE most unwelcoming greeting from the front of house staff. The two young girls didn’t even bother looking up at me as I entered the store and said good morning. Luckily, there was one saving grace who promptly took over to provide positive and well delivered customer service before I left the empty store. He was great. Such a shame that once I got home to indulge in my sweet choices with a cuppah, the red velvet brownie was dry and tasteless. The brownie base had no texture, it was like a chocolate sponge cake.. the cream cheese icing was bland, unevenly decorated and roughly dusted in red. My four year old could have made a better batch from a Betty Crocker box mix. So disappointed and not worth boiling the kettle for.

First time in London i found mouth watering pastries !! 🤤 Specially I was looking for red velvet . Price is little bit high but if i compare with the size its worthy. And rainbow cake is on instagrammable mode.hihi. 1 slice is enough for 2 person if you want to share with ur partner . 😬😉

Paid extra to Have numbers iced on 2 of my cupcakes and it looked like a toddler had done it. There was a slightly strange chemical taste to them and 2 of the sponges were dry. Overall very disappointing and won’t be ordering from here again

I recommend trying the beautiful Red Velvet cakes, and they have several wah cakes, and I thank the staff for the nice treatment