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Goodfellows Estate Agents - Raynes Park image

Goodfellows Estate Agents - Raynes Park

Real estate agency Real estate agents

😠 Our move into our new rental property has been a disaster and Goodfellows have been incredibly poor in dealing with these issues. 1) A broken shower (with only one temperature - scalding hot) has not been fixed despite Goodfellows being made aware of this on the first day of our tenancy. While they... People often mention Goodfellows, property, Tracy, experience, flat, recommend, Adam, time, estate, agents,


Address

44 Coombe Ln, Raynes Park, London SW20 0LA, United Kingdom

Website

www.goodfellows.co.uk

Contact

+44 20 8946 6511

Rating on Google Maps

4.80 (223 reviews)

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Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: Goodfellows (15) property (13) Tracy (13) experience (10) flat (9) recommend (8) Adam (7) time (6) estate (6) agents (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Daniel P. 1 year ago on Google
    Our move into our new rental property has been a disaster and Goodfellows have been incredibly poor in dealing with these issues. 1) A broken shower (with only one temperature - scalding hot) has not been fixed despite Goodfellows being made aware of this on the first day of our tenancy. While they have had a plumber around and have reduced it to a tepid shower, the fact that we have been without a working shower for two weeks of a heatwave is a disgrace. 2) There was no sofa upon our move. We were told that one would be arriving at the weekend. It did not. Nor did it arrive on the other days we were told it would. We eventually bought our own sofa because of how poorly getting a replacement through the agency was handled. 3) The flat was full of junk from a previous tenant/the landlord. Despite making Goodfellows aware of this on day one, we are now over two weeks in and it is still here. We did not sign an agreement to be a storage unit. 4) The doorbell/intercom unit for the flat is broken. Goodfellows were clearly aware of this before we moved in and neglected to inform us of it, and again are quibbling over fixing it. As a tenant, I feel that I have been let down consistently. Nothing seems to be done and all we get are empty words with no commitments and no confirmation of date/time. At this moment in time, I could not recommend them less.
    2 people found this review helpful 👍

  • 1/5 Qamar A. 1 year ago on Google
    Unfortunately did not have the best of experiences with this agency. We put in an offer and a holding deposit which was supposed to secure the place for us until our background checks were completed. We said no to a few other nice places because of this “assurance” and haven’t been able to find places like that since. They got an offer from another person for a little more than us and decided to go with them. I think it’s really unfair to ask people to put in a holding deposit when you are still looking to get in more money from elsewhere. I don’t think a company called “Goodfellows” should treat people this way.
    2 people found this review helpful 👍

  • 5/5 Johnson C. 1 year ago on Google
    My friend warned me - it’s not easy to deal with real estate agents in the UK. But for me the experience has been very nice. Thank you Tracy for following through the whole process from property viewing to contract signing in a professional manner. She always respond to my inquiries promptly and with due care. It really feels like those posh restaurants where you got a waiter taking care of your whole dining experience. Puts a smile on my face.

  • 5/5 Corinne M. 1 year ago on Google
    During my property search I had to deal with a number of different estate agents. Amanda at Goodfellows was by far the best! She listened not just to my request to view a property, but also what I was looking for and, because of that encouraged me to view somewhere I would have otherwise dismissed - and it turned out to be the house I put an offer on! she was also amazing throughout the whole experience, even when solicitors were stressing me out - right up until I had the keys in my hands. Definitely recommend Amanda and Goodfellows (just not their solicitors!)

  • 5/5 becky06091991 1 year ago on Google
    Like many renters living in London, I've had terrible experiences with London estate agents, however Tracy has been amazing. I was moving into somewhere on my own for the first time so I know I was very needy but she was so patient with me the whole time and made me feel like she really cares. Tracy has honestly been incredible throughout this tough process and I know I wouldn't have been able to get the flat I wanted without her help and support. You will be very lucky if you get Tracy as your agent because she really is one in a million.

  • 5/5 Liza O. 1 year ago on Google
    Excellent service. My flat purchase was facilitated by a sales negotiator Amanda Smith, who came across as courteous, understanding, very prompt with communication and flexible whenever issues arose. I would confidently recommend working with her and the team at Goodfellows on your property hunt.

  • 5/5 La G. 1 year ago on Google
    I honestly never had the greatest experience with estate agents but Goodfellows has been absolutely amazing for us! They went above and beyond to help us solve a problem we had in our flat search and we couldn't recommend them more. Our representative was Claudia Borges and she has been incredible, efficient and quick to reply to our enquiries! Would 100% recommend their services.

  • 5/5 Krizia Xilka R. 1 year ago on Google
    Adam Ribero was our Sales Executive in helping us with our viewings on two properties at separate locations. He is friendly, approachable, and professional at what he does. Throughout the viewing process, he never made us feel rushed and have allowed us to take our time in making a sound decision before going ahead. He also has given us valuable tips and insights on what to look out for when going ahead with a property. We would never hesitate on him to be our agent and would very much highly recommend him.

  • 5/5 Grace N. 1 year ago on Google
    Due to the hot property market, estate agents tend to be very time poor and rushing around such that customer service may not be top of their agenda. However, Amanda, Teresa and Mawara have been amazing - warm personality, friendly and responsive. Easy to get in touch of whenever I have questions. Clear communications on the whole sales/letting process. Thank you.

  • 5/5 Waleed A. 1 year ago on Google
    We had the pleasure of being contacted and shown the property by Adam Ribeiro – New Homes. Adam has been kind, communicative, and diligent since our first interaction and it has been so consistent throughout. Unfortunately we didn't progress with the property but the highlight of the process and viewing was Adam and his approach - would love to work with him again!

  • 5/5 Stacey H. 1 year ago on Google
    I’ve recently rented a flat through Goodfellows and Tracy Bowler was just incredible throughout the whole process! She’s so lovely, warming and trustworthy! I can’t thank her enough! Thank you so much Tracy!

  • 4/5 Priscilla F. 1 year ago on Google
    Adam Ribeiro - New Homes assisted us in the viewing of the property. He has been so kind and helpful for the follow-up with the seller and made our purchase successful! It was our first experience to purchase property in UK and Adam has been so patience with all of enquiries. Thank you Adam and would be happy to render his service again in future!

  • 5/5 Travis B. 2 years ago on Google
    My partner and I used Goodfellows in Raynes Park to help us find the appropriate flat. Our representative was Tracy Bowler. She was incredibly responsive to our messages/ calls. She was also very flexible when we needed short notice viewings of the flat or details of our agreement. We are delighted with their services and highly recommend!

  • 5/5 Beth A. 2 years ago on Google
    Tracy at Goodfellows was fantastic to work with - when I called wanting to find a new flat to move to she was friendly yet professional, took relevant details and got viewings booked in straightaway for me. Her communication and organisation were brilliant, and she was very well informed about the places she took me to see, giving me information that would actually be useful to know about each place. I felt like I was in really safe hands, and I had a great experience all round (which has not been my experience with other estate agents). I would use Goodfellows again in a heartbeat!

  • 5/5 Lm 2 years ago on Google
    We have recently started renting a property through Goodfellows with Tracy as our key contact. The service provided has been first rate from day one. Tracy has been quick to respond to all of our queries throughout and has helped to make our move as stress free as possible. Striking an exceptional balance of both professionalism and warmth, we could not have wished for better help and support. Our positive experience so far echoes the experience of the previous tenants that had worked with the team at Goodfellows for many years. We would highly recommend Tracy and the team!

  • 5/5 Tushe H. 2 years ago on Google
    I have just started renting a property with goodfellows. Great team. Especially Tracy was extremely professional and very helpful. She responded very quick to my emails ,queries. Thanks to Tracy was a great experience as she has been very polite and friendly agent, definitely 100% highly recommended 👍


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