2/5 Edwin L. 10 months ago on Google • 60 reviews
My
recent
visit
to
Chelo's
Waterfront
and
Grill
left
much
to
be
desired.
The
evening
began
with
a
glimmer
of
hope
as
we
were
seated
promptly
at
6:29
pm.
However,
that
glimmer
quickly
faded
as
we
anxiously
awaited
our
main
course
meals,
which
were
finally
served
at
a
disheartening
7:22
pm.
We
started
the
meal
with
the
white
chowder
with
crab
cakes,
but
unfortunately,
it
lacked
the
expected
flavors
that
I
had
come
to
associate
with
Chelo's.
My
wife
opted
for
the
fish
and
chips,
my
daughter
had
the
Mac
and
cheese
with
a
grilled
cheese
sandwich,
and
I
chose
the
ribeye
sandwich.
Regrettably,
none
of
the
dishes
lived
up
to
our
expectations.
One
of
the
most
disappointing
aspects
of
this
visit
was
the
noticeable
upcharge
in
prices
at
this
waterfront
and
grill
location
compared
to
other
Chelo's
branches.
It
was
disheartening
to
see
that
a
burger,
which
would
typically
cost
$12
elsewhere,
was
priced
at
a
staggering
$18
here.
The
ultimate
disappointment
was
my
ribeye
steak
sandwich,
which
arrived
overcooked
and
distressingly
soggy.
The
culinary
letdown
left
me
unsatisfied
and
questioning
the
quality
of
the
food
being
served.
To
add
to
our
dissatisfaction,
we
never
received
a
refill
on
our
beverages
despite
attempting
to
get
the
attention
of
the
waitstaff
multiple
times.
The
lack
of
attentiveness
only
further
dampened
our
experience.
As
if
that
weren't
enough,
we
couldn't
help
but
notice
that
5
tables,
which
were
seated
after
us,
were
already
finishing
their
meals
while
we
were
still
left
waiting
for
our
order
to
be
served.
The
stark
difference
in
service
between
us
and
those
around
us
left
us
feeling
overlooked
and
undervalued
as
customers.
While
I
have
always
been
a
fan
of
Chelo's,
this
particular
experience
has
made
me
hesitant
to
return
to
this
location.
I
will
opt
to
visit
other
Chelo's
branches
where
the
service
is
consistently
top-notch
and
the
food
lives
up
to
expectations.
For
now,
I'll
have
to
pass
on
revisiting
Chelo's
Waterfront
and
Grill.
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