Sad to say, but I had my WORST online shopping experience ever with Butterscotch. I've never met or spoken with the shop owner, Tommy - but after placing over 15 online orders over the course of 1.5 years, and spending big $$$$, I tried returning a 'final sale' item via mail, because it was unwearable (fabric was impossibly itchy, and could not be worn). Tommy was incredibly rude and disrespectful to me via email. After lecturing me on the ins & outs of running a small business, he basically said that he would no longer accept any future orders from me, because I did not obtain prior consent or permission to return my online purchase. He then went on to rudely tell me that I could always shop at Nordstrom or Amazon (because they gladly accept returns)! REALLY! WOW! After supporting this business for over 1.5 years, one would expect a better response to any customer, let alone a 15X repeat customer. I would have been happy with a partial store credit, a phone call, ANYTHING, but instead received a slap in the face for not following his protocols for returns, which are ridiculously inflexible. Incredibly disappointed in Butterscotch. Bye Bye Tommy!!!

Been shopping at Butterscotch online and in store for a few years. Ive always received my deliveries timely and promptly and enjoy the stickers and key chains. Highly recommend to anyone who online shops. I love visiting the store when i visit from the SF bay area. Tommy and Jose are great. Enjoyed the customer service from the past staff too. Just a rad store with rad staff who are passionate and provide a great customer experience online or in shop.

Great space to check out Nudie and Leftfield NYC stuff, or just hang out and have some coffee. Tommy is super friendly, knowledgeable and passionate for everything in the store.

Awesome experience buying boots from Butterscotch. Tommy and Jose did a great job helping with issues encountered and getting the sizing dialed in. Definitely recommend Butterscotch for your clothing needs. Thanks again!

I ordered a Schott Jacket and a hat online from Butterscotch. Everything fits amazing, I feel amazing while wearing this jacket and they even included a nice wooden hanger which was a nice touch. They carry thorogood boots which I have worn for years as an electrician and I have come to know them as a very well built and comfortable boot, this gives me trust in the choice of goods they choose to stock so I have great confidence the goods I just bought will last as well.

I’ve given a 5 star review here before but want to double down. If you are considering buying from Butterscotch LBC, I would encourage you to do so with confidence. Great quality product and Tommy and Jose are fantastic to work with. Excellent shop

I had a great experience ordering online. The owner held up turning in his pre-order list just for me for the Vanson-Butterscotch "Team Jacket". He gave good advice re: sizing and was patient with my questions. The jacket came in last week. WOW...blown away at the quality and kind of stunned by the great price. It fits like a glove and will just get better as it breaks in. Will have to visit the store in person sometime to check it out. A+ experience.

I reached out via Instagram and asked for some help. I received a quick response, was accommodated and ordered Elephant Denim Jacket. Ordered on Friday and received it just days later. Excellent and thoughtful service. These guys are great 💯

Clean and modern shop for men and women’s clothing, along with motorcycle gear, home goods and coffee. With an emphasis on high quality American-made products, Butterscotch stocks Nudie, Wolverine, Vanson and a number of other thoughtfully selected independent brands. Long Beach local and shop-owner Tommy, has put his heart and soul into building the shop and is a welcome addition to the growing East Village Arts District. Butterscotch, along with around-the-corner neighbors Snake Oil Provisions, are must-visit stops for those in the denim, heritage and moto communities.

Shopped at ButterScotch on several occasions, and even bought some special / made-to-order products. Tommy is super helpful and easy to work with. Always above and beyond. And always the best of the best brands and products in the shop. If you want great pieces and great customer service, this is your spot.

I ordered a Stetson from Butterscotch, which was not available in Switzerland. Everything went fine, prompt delivery and the product is flawless. Thank you for the flexibility to ship to Switzerland...which is not common. I gladly come for a visit when I'm in the States!

Tommy wears or has worn all or most of the gear he sells, and has worn it for years. He truly is a purveyor of good quality clothing, and he can provide insight on stuff with how it will fit and break in over time. I love this store and appreciate what they do

A majority of my wardrobe comes from Butterscotch. This is how shopping should be done, through a small business with an owner who is an expert at what he does. I’ve purchased denim, 2 leather jackets, flannels, boots, hats, sweaters, and t shirts over the years. All of the articles I’ve purchased stay in my rotation and actually look better with age. I have the privilege to live in the neighborhood and can come in and try on the clothes personally. If you have to mail order, don’t give it a moment of hesitation. Tommy curates each piece and can give you expert advice.

Butterscotch LBC has been exceptional in all my interactions and purchases. Tommy has been in touch to help with sizing questions, and even went so far to have me send a video to check out the sizing of a leather jacket to make sure I was happy; he then replied with a custom video of his own version so I could see how it would wear in — that’s exceptional. Kudos for an amazing dedication to customers and craft!

Can't say much more than Tommy is a quality guy. Has great stuff. I've only bought a few things but never had a problem. Just went in yesterday for work boots and everything was smooth. Jose (?) helped me out and I was glad for the assistance. I don't really do much for the online shipping thing except for the Rolling Dub boots which takes TIME. But you KNEW that going in, and Tommy keeps you up to date on the ETA and what's happening. That's my two cents. All in all, I dig going in when I need something specific or just to look and it's a great shop. Nuff said.

I recently ordered a leather jacket from this store and was apprehensive about doing so without being able to try it on and compare the fit with other sizes. Shop owner Tommy spoke with me at length over the phone and then took the time to review a video of me wearing the jacket to assess the fit. He's a great dude with impeccable taste and goes above and beyond for his customers. Support this small business!

Been shopping here for at least a few years now. I’ve probably placed around 10 orders to date. Tommy always makes sure items shipped in a timely manner & packaged with care. These days we all need to support these small businesses & show them the respect when things don’t work out perfectly. It’s a pain for all businesses that deal with shipping companies & ultimately shipping issues. It’s important for the consumer to know that once an items leaves the store it’s out of their hands. Patience and general understanding of shipping policies is a responsibility of the consumer. Getting package insurance is super easy these days & guarantees you won’t have a headache if an issue takes place. All in all, I highly recommend Butterscotch / Tommy! Keep doing your thing bud ✌🏼