The worst thing about our visit was having an employee being reviewed by her manager and area supervisor at the table next to us. As well as being extremely humiliating for the employee to be reviewed in public, it was incredibly distasteful to hear the details of the 9 number 1 scores being discussed whilst we were eating our dinner! Extremely poor behaviour from the area manager or whoever conducted the interview.

Touchscreen ordering was broken, so had to order at the counter. The service was friendly and fast, although the young man serving me bemoaned the fact that he was there, but it couldn't be helped by Food was served fairly quickly. My Tower Fillet burger was good. My chicken leg and chips were soggy, rather crispy and the chips also overcooked, which seems pretty hard to achieve, given they were soggy. I'd guess that the fryer wasn't up to temperature, so left in longer to compensate.

The best poison in the world 🤣🤣🤣compared with any kind of junk food About staff...all the shop have mixed nationality but most of the staff they are Indian, muslim, Thailand or Mongolian something like this, the problem is not the nationality, the problem is they looking sad and I don't know..to disturbed them with my wished or to go out. Management .....trading them to smile to be kind, to be fun, to make people to cam there and feel comfortable, not to run people when they see them face.

You need to order two hours ahead! Don't come here when you're hungry. Absolutely outrageous to wait more than 30 minutes for your order while there are no clients. On top of that, items from your order are missing all the time. When asking at the counter for your missing items, they are trying to explain it's your fault you haven't ordered properly. After 20 minutes they started to hand over orders. They were probably placed two-three hours ahead.

Food up to the usual good standard I'd expect. Hence 4* Bit slow (later orders arrived first: suspect they forgot the rice or something tbh; but better late than never). However, no spoon provided for the ice cream. When requested, met with an attitude of couldn't care less... "we haven't got any & there's nothing I can do - you'll have to use a fork" Hence 1*!

Really frustrating their online ordering is not working, and so hard to use app rewards. The staff do a good job, however they lack some products such as sauces all the time. But overall the meal was pleasant and cannot be faulted

Nice succulent chicken🐔 With an exquisite batter, Crispy & Fresh👌 Any Critic would agree, the sauces taste home-made! Service was second to non, Served politely inc smile👍 (Happy with that, Thankyou very much!) And to end, the Atmosphere!! Unbelievably tranquil and pleasant, KFC Donnington Park! I will most certainly be visiting you again, my friend Sèè thèè soon🤗🍗🍟🍔🥤

Visited when I was taking my daughter back to Sheffield University. The food as usual was excellent, but because there was only one young girl serving the food took a very long time to come. Its a shame because I like a good KFC.

Just stopped for a comfort break. The loos were clean and free of smells. Costa coffee needed more staff - being lunch time most were off duty having lunch it seemed! The coffee was OK.

I've never seen a dirty restaurant like this one. You could see the staff were overworked, Clearly, they were short staffed. Had to ask for a cloth and disinfectant to wipe the table down myself.

Donington Services has been completely rebuilt since my last visit. Now it's a nice open space with plenty of light and room.

I would like to thank the staff member at KFC Donington Services for giving me the chance to try the Burger King Chimichurri Gourmet King burger. I had intended to order a box meal from KFC but all 4 of the order machines were out of service, so I stood in front of the counter waiting to be served for at least five minutes while being ignored by the person behind the counter before I gave up and walked across to the other side of the food hall. Take note, KFC, even after I'd used Burger King's order machines that were actually working, the staff behind the counter asked me if I was waiting to order from them while I stood in front of them waiting. It's called customer service.

service was good... but they give out such a small fillet for the price 😓 Prices have gone up, and burgers have become smaller