This is an Excellent shop. Where would Nottingham be without it. Very happy with a beautiful blind that was made for me, and delivered, in only 1 week. Just perfect. V experienced staff, helpful, and a lovely shopping experience. Shops well laid out and in particular the material, habidashery, curtains, blinds department couldn't recommend more highly.

John Lewis is a great store that will price match items they sell with other retailers, but you may need to price match what you are purchasing, as they don't always do it! A large range of televisions and other audio visual items. Computers, printers, tablets, mobile phones and accessories . Men's, women's and children's clothing. Toys, games, kitchen accessories and white good appliances (Fridges, freezers, washing machines etc). Beds and bedding, the list is endless. They also have both a coffee bar and a cafe that serves drinks and meals.

Staff are very professional and could give us a knowledgeable advise. We went looking for a fridge and made some measurements. Their staff are really helpful. John Lewis could also provide a extra warranty 2 years for all their home appliances. Excellent 👍

John Lewis has always been the go to place for customer service and good guarantees. However I feel compelled to write a review to warn people that John Lewis is not the company used to be. I bought a Samsung TV from John Lewis online, it lasted 18 months, it took over a week to get another television from John Lewis when they eventually admitted that the television was unrepairable. In the meantime I spent over a week without a television. The customer service was terrible it’s difficult to get through to anybody and they just fob you off all the time. I’ve now had my other television for again 18 months and lo and behold the same thing has happened and lo and behold John Lewis are causing me nothing but bother yet again to get the television replaced. It is the last time I will ever go to John Lewis or recommend them to anybody.

Amazing service. I had a voucher for a free soup and bread but they didn't have a vegan option. However the lady that dealt with me went over-and-above to find a substitute for me. Very much appreciated.

Very big store. My 5 year old daughter and I were looking at the directory to find something. A girl approached us to offer us help in finding what we were looking for and directed us to the section in the store immediately. Very helpful. Though, if I did a more thorough look over of the immediate area, I would have spotted the section as well. There is a decent selection of toys. My daughter was having fun looking at all the toys that were in stock and comparing them to the toys we already have. I ended up buying what I was looking for. Overall, a good store.

I was served by Steph who was working on the Baby department! Can not thank her enough for her patience, information and the way she went out of her way to ensure she gave the best help! Very satisfied! The weather was so hot and she made sure myself and my Family was comfortable and even provided us with seating, Steph is a credit to the Nottingham store! Her manners and customer service is absolutely amazing! It's through Steph that I will always continue to shop at John Lewis.

I enjoy John Lewis for its great quality products and friendly, helpful service. The gentlemen who assisted me and my partner in choosing a bed mattress and frame was very friendly and informative. However, when trying to buy pillows, duvet and sheets, it was difficult to find staff. This wasn't by staff’s lack of trying, it was just very thin on the ground. As a side, the restaurant was poor. While staff were very friendly and items were nice, the state of the place was terrible. We had to clear our own tables to enjoy a drink, and this wasn’t the first time. Ignoring this, the department store service was good, but could be improved with adequate staff levels.

My favourite department store. Staff are always helpful when it comes to finding stock that might not be on the shelf. Sales were amazing picked up something from most departments 🤩 and the cafe is one of the best

John Lewis Nottingham lived up to their name of fantastic customer service this evening. I went into store tonight to return a number of large online parcels and shareen and Harriet were there to my rescue, helping me carry everything after meeting me struggling in the carpark, they went out of their way to help me, such personable ladies and Freya was so helpful on the till also.

I can’t fault John Lewis. The women who supported me and my partner to choose a sofa, chair and cushions was extremely knowledgeable and informative. She guided us to a decision that was bespoke to our needs based on our home and tastes. Not only was this person very generous with her time, but also very understanding and sensitive of our budget to help us maximise the value for money and without fear of it being in excess. The delivery by John Lewis was done in good time and at a time convenient to us. The purchases were carefully brought into our home and constructed with great care and consideration. Overall, the service was top and stress free!

So, myself and my partner having been a John Lewis customer & supporter over the last 30 years or so, observing with disbelief the slow decline in customer service year on year, well today was the last straw..a John Lewis customer no more (along with thousands leaving each year), An you wonder why you are struggling! Having purchased at considerable expense £349 a pair of Bang & Olufsen Beoplay Ex Active Noise cancelling earphones (pods) to replace my extremely comfortable Apple Ear Pods that after 4 years had given up, I ordered the B&O ones on the 2nd of July 2023 (yes two days ago) they arrived promptly via next day delivery yesterday, the 3rd July 2023, and i unpacked the cellophane cover and unpacked the box to view the ear pods - I read all instructions, and proceeded to test the pods, the sound quality is second to none, as was expected, what was not expected was the pain in both my ears, after only 5 minutes of use, almost like cramp. I took them out, replaced the buds for smallest ones, and again still the pain, very very uncomfortable to say the least. This is not something I could cope with after just 5 minutes of use, so wiped clean with a sterile wipe and they went back into the packaging. I then discussed with my partner and we decided that as the quality of sound was so good, we would go for the "Over Ear" Bang & Olufsen Beoplay HX Headphones - a higher price at £389. And arranged for these to be click & collect at JL Nottingham, so went along and collected the new Headphones, and was told to take the 1 day old Earphones to the "Tech Payment desk" Where the issues started, "sorry we cant accept them back as they are not faulty" (Earphones are not on the JL Returns "restricted for hygiene reasons list") I explained they were causing significant pain after only a few minutes use, and how was I to know this without "testing" the? Again, same answer, "we cant take them back even if they are painful for you" - Manger then came, and said please clean them, and then come back and we will accept them, minus 10% of the cost! This was unbelievable, not only were they completely clean, but now John Lewis wanted to charge me 10% to return them!. It was clear I was not just doing this on a whim, having the new replacement B&O Headphones in my hand paid for. But she refused to accept them, I then told her to take the just collected Headphones back, and with very poor attitude, she did so, as I would not now be purchasing anything else from JL - And I am stuck with Earpods that are causing so much pain, so maybe I shall use them and then sue John Lewis for Pain & Suffering caused by a product they sold me and refused to accept back. Small claims court here we come. And Sharon White, you wonder why you are loosing customers hand over fist? Well above is your answer!

Shocking customer service. Faulty product. Overpriced swimwear, stitching came undone on first wear. Price does not reflect quality and staff are very unhelpful. Won’t refund or exchange without original receipt even with electronic proof of purchase 5 weeks ago and product is still in stock. Was told they couldn’t refund anyway as is swimwear even though it has a gaping hole in the front where the stitching has come undone. Very disappointed. Won’t be purchasing the new dining table I had my eye on. Lost a loyal customer today. Thank you John Lewis for highlighting your inadequacies before I spent more with you. Reading the reviews it would seem customer service is a recurring complaint. Also appears to be inconsistencies with reviews receiving a response. Suppose you’ll be next to disappear from the high street and the obnoxious staff out of a job.

The overall service is really nice. I was looking for some perfume gift sets that I could get for my boyfriend. The staff there (I think her name's Chelsy?) helped me a lot. Cuz I'm not really that familiar with perfumes and stuff like tones and notes, she helped me picked a really nice Hermes gift set. And my boyfriend love it. 💖

Just love John Lewis, visiting a store always feels like going home. Staff are so friendly and helpful. Really hope the Nottingham Branch stays open, so sad some of the others have had to shut.

When I go to other retail outlets shopping for tech.,goods,given I’m in my dotage I am reliant to the expertise of their staff to explain the products intricacies. They invariably fall short. It’s the polar opposite at J/L’s where their personnel are super knowledgeable and dumb down their answers to my half arsed questions into a language even I can understand. I would expect to pay for this knowledge via a higher priced product. No so,as their goods are invariably priced comparably or below that of competitors. With a two year guarantee on most tech stuff what’s not to like about this well run company.

My Grandad got a little confused and wound up at John Lewis, a place he used to frequent around a decade ago, and he had a great time, finding some candy and a scrabble set. I can only assume he had a lot of fun there! To add, I am buying a laptop for my studies from them and customer service was very helpful. There is some issue buying online when stock is limited if that stock is only present at another store, however I can add that it is lots of fun going for a walk through all the floors at Nottingham!

Visit John Lewis Nottingham Store last Saturday. Very impressed with the service provided. We had tea/coffee and cake. Everyone is the restaurant was very friendly and helpful. The tea/coffee and cake were very good too. We then went to the bedding department, we were unable to find a complete set of what we needed. Again a very helpful assistant was on hand, she also was unable to find what we were looking for. No problem, we placed the order, we’re told to expect in in a few days time. Monday morning I received a txt message to advise it would arrive that morning. So within 2 days all sorted and just what we wanted, very pleased with the bedding. Thank you to all concerned.

we had a personal shopping experience on Sunday with Sandra and she was absolutely amazing, she really listened to what we wanted and picked the most brilliant outfits and was mindful of our budget. She made my auntie feel comfortable and confident from the get go and gently encouraged her to try new styles. she left the session feeling amazing! we cannot recommend her enough and would encourage anybody wo is sceptical about the personal shopping experience to book yourself in with Sandra, you wont regret it! thank you Sandra for being so helpful and providing such wonderful service.

I called in to the Nottingham branch of John Lewis with a gift card valued at £100. Unfortunately it had just expired which was totally my fault but I spoke to Harriet a member of staff to see if anything could be done to reinstate the card's value. She was so pleasant and helpful, with a real 'can do' attitude. With the help of her colleague James they took my card to try and see what they could do. Excellent customer service and both are a credit to John Lewis & Partners

The best department store, staff know there stuff, great value, never knowingly undersold. Your not find a better shop for quality and range

I like come here, because John Lewis is one of my favorites shop, today there's a strong festive atmosphere everywhere, and the shops are also discounted in advance. John Lewis is a department store, it provide excellent quality products and provides excellent service as well for all customers.

Could not believe how bad the cafe was. I live near the John Lewis at Cheadle and the ‘Place to Eat’ there is immaculate. I was totally shocked to see staff doing nothing, when customers were having to clear tables themselves. Dirty plates were even being stacked on seats because the tables were so full. An absolute disgrace - management should be ashamed!

They simply lost a customer today. We passed the Quality Street stand setup for tasting and selling Christmas gifts, my 4 years old son wanted to taste one the retail assistant refused to give him any and said we have can only buy. 2mins later she was giving away chocolates to passing buy customers. I caught here red handed and couldn’t explain why she did it and throw some excuses. I left the store immediately and won’t be back.

Stunning performance by the staff. 2 large items purchased. Better than the high street price. A good all round experience. I am a very happy chappie...

Excellent customer service from Helen in the child car seat section of the shop. Really helpful information and advice. She built a great rapport with my toddler, and really helped me get him to sit in seats and try them out. Well done John Lewis on great customer service - it does make a big difference.

One more reason not to go to Victoria centre at Nottingham. When they had 10 year old testers on the shelves I didn't leave the review. But today I felt insulted. Went to beauty department to get hair turban/wrap, but got dizzy from walking in circles unable to find what we came for. Went upstairs to their home department with millions of towels, but to save time decided to ask a lady who worked there if she knew the whereabouts of the hair turbans. She kindly looked them up for us and said they were at the department 600, after asking her colleague, she confirmed that department 600 is the beauty department where we just came from. We went back to the beauty department and after few mins persuading another SA that the item we're looking for was in stock (5 in stock confirmed), she went to ask another lady with the walking aid while we were waiting. 5 mins later we saw the lady with a walking aid going to a young man who worked there and spoke to him in a very rude manner, she told him off right on the shop floor in front of the customers and staff. By which time it has been good 10 mins we've been waiting to be guided to the item we came for. The lady who was meant to help us, just turned to another customer at the till and was seeing to her completely ignoring us. I think it's highly disrespectful to treat customers like this. The only ray of light was a nice lady at Chanel counter but I don't think she's employed by john lewis. With such a huge competition from online retailers the remaining staff in physical shop make no effort to encourage people shop in store.

Lucy, the personal shopper/stylist is very friendly and professional. She selected perfect iems of clothing for my friend to try and nothing was too much trouble. Such an enjoyable experience and my friend was very happy with all the items she purchased. Absolutely no pressure to but anything. Thank you Lucy!