I called and set up an appointment for two 90min massages, both being paid for through my credits. They confirmed they would transfer credits and even said they would make a note on the recipient's account that I was covering it. Fast forward to check out time, turns out they only booked us for 60 mins... Then, the girl at the front tells me that I have to call myself to my home location (Shorewood) to have them transfer the credits.. I call and explain, and the Shorewood location tells me at that point about a $10 transfer fee. I said, "That would have been nice to know at the time of booking, just like that I needed to call you guys to transfer in the first place beforehand." The Shorewood girl responded, "Yes they were supposed to have called us and told you." I won't be returning to this location, and honestly, I'll probably just terminate my membership altogether. Really disappointed.

Enjoyed a wonderful massage today w Andre. He listened to my areas of concern and was spot on. Once done, I totally could have fallen into a deep sleep. Definitely applied amazing pressure to actually work my knots. Felt so relaxed after.

First time at this location. Very clean & comfortable & relaxing environment. Amanda did an amazing job with my massage- she focused on the areas I asked her to and relieved some of the pain I was experiencing. I will definitely be coming back. Highly recommend!!

Received a massage from Kim Andre, he was friendly, made me feel comfortable and his pressure was great

I love Julia!! She's all mine people! Lol. She's the best!

Went for a first time appointment just now and I feel so relaxed. I had never gotten a massage before and Kayla made me feel very comfortable and relaxed. Highly recommend and plan on coming again!

My first experience at Massage Envy was amazing! Keisha was my therapist, and I cannot recommend her enough. She took the time to understand the issues I was hoping to address, and helped remind me to stay present during the actual massage, which I needed. My neck feels so much better, my tension headache is greatly helped, thank you Keisha! Can't wait until our next appointment!

Updated review. Just went back here after 2 year hiatus. Had another great experience. This time with mark. Great job working out my tight back and hip. Extremely professional and passionate about his job. Would recommend Mark. ————————————————————————- Old review I wasn’t expecting much because I had never been snd my impression was it was going to be more of a soft easy relaxation massage. I wanted deep tissue snd I lucked out. Martha was Awesoem. She knew the Anatomy and she got deep into my lat and shoulder and arm. I had a specific issue with my elbow snd I must say after the session I felt a ton of improvement. She is the real deal. Also worth noting, I had an issue with the gift card I was using because it was so old but the girl at the desk ended up getting the manager on the phone and she was able to resolve it so they get major kudos for that as well. I was nervous they were gonna tell me it was invalid and that would have sucked because even though it was a few years old, it didnt have an expiration date. So they did what they needed to do on their end to resolve it and I left a happy camper. Super good experience. Would highly recommend. Place was also super clean and professional. The heated table was awesome. Martha was Awesome. Okay that’s all.