Went in in search of a new driver that I had all but decided on prior to my visit. I’d been told by one of my coworkers that golf galaxy had an indoor range where you could practice your swing. According to him, it was free advice and you were under no obligation to purchase anything. He raved about what a pleasant experience it was. That was not my experience. I explained to the salesperson that I was interested in the Taylor made aeroburner clubs but wanted to use it and possibly get some pointers on my swing because I tend to slice the ball, regularly. I was set up on the range and almost immediately the salesman walks away. I don’t remember how many balls I was given but after slicing about 10, the guy comes back and says, looks like you have a slice then walks away again. Mind you there was hardly anyone in the store at the time. As I’m wrapping up, the guy walks over to me with the driver in hand and says, so will you take this one? I explained that I was only looking today and I wasn’t 100% certain which club I would purchase. He then says hold on and walks over to another person who I can only assume was a manager. The “manager” comes over and asks was I interested in the club and I repeated that I wasn’t today. He then tells me that he’s not going to charge me for the use of the driving range but that it usually costs a fee. As no one had mention there was a fee and because my coworker had already told me about his experience (where he didn’t purchase anything either), I was quite surprised with the pressure I was feeling to either buy the club or pay for hitting a few balls. There’s 1 distinct difference between he and I and that is our race. Not sure if I had the wrong team there that day or what the issue was, but I will never go to golf galaxy again.

I stopped in Golf Galaxy after work today with my Hispanic employee. A few of the employees made comments such as “I was watching him too”. This type of profiling is disgusting. As a business owner myself I feel it’s important we all treat everyone with the same respect. They have lost all future business from me.

The service is always great here. I went to shorten my putter and after talking to an employee he suggested I didn't based on heights and to just grip down on it. There was another time where someone else talked me out of buying a new shaft because the difference wouldn't be worth it... any shop that talks you out of spending money is a good shop in my book.

Could not fit a baby with diapers,not alone golf clubs. D4 is good only for the highest of club speeds. No swing weight machine in sight.

Place looks great. I recently received "grand opening" coupons in the mail. When I tried using a coupon, I was told they couldn't be used to purchase balls due to exclusions. New look, same old corporate nonsense. FYI, a coupon at the golf store across the street can be used for anything.

Go see Addison - he’s always willing to chat and answer questions. And if you need a new club, there’s no one better. He talked me out of my current 2 iron and into a 5 wood and my game is much better for it. Overall a great location with friendly, knowledgeable staff. They do a great job regripping clubs too. (Again, go see Addison!)

I prefer Golf Galaxy over the PGA store because here, they don't bend you over the counter, and tell you what you will be getting when you ask for a specific adjustment. They listen to the customers wants and needs. Very professional staff, highly recommend this location over the PGA store

Great place to golf…rain or shine. Jay, the owner, very personable and focused on the customer. Highly recommend for families and friends

Had an incredible experience with Addison at this location. He was extremely knowledgeable on all subjects but mostly iron selections. He spent about an hour with me making sure my selection was the correct one. I am so impressed with his help and loved the time he provided to make my experience positive. Need new clubs??? I would 100% recommend you reserve Addison’s time.

Came in for putter fitting. Was a little hesitant at first because its a big box store that might not have the best but I came in because the price was very reasonable. Although they didn't use alot of high tech equipment's, I felt the traditional way of fitting helped me find the right putter. I first started out with a ruler to see if i was pulling or pushing then he set me up on a mirror to see that I was lining up correctly and tried a bunch of different putter style and length putting from about 10-15 feet away. I didnt catch the name of the gentleman that fitted me but he was a little older guy but he was very knowledgeable and helpful. Not only did I get fitted, I even got some pointers and advice.

I recently had the experience visiting the Vernon Hills store, I was considering the purchase of a new set of irons, and for the first time ever in my golf shopping experience I met someone who had the patience, took the time, and actually seemed to care about my product experience combined with hands on testing and information I received. JIM at the Vernon Hills store was absolutely fantastic. He went beyond my expectations!....He was patient with me, very helpful, and no question was treated in a condescending or dismissive manner. He was not trying to push any sale and he let me take all the time I needed to try out several products. He made sure that I was certain about my club selections before letting me make a purchase. The person to person interaction and individual attention given to me while shopping with his assistance should be used as an ideal employee model in sports specialty etc stores....he is a great asset to the Vernon Hills location! Thank you so much Jim!

Staff was wonderful! Rob was so kind and helped me find everything I needed. He was very helpful and knew just where everything was that I was asking about, and didn't mind my questions. Very pleasant experience and the store is really nice since they've re-done it as the performance center!

No idea how to treat people. Let alone sell anything golf related. "Greeter" should get a job at Walmart. I drove 40 miles out of my way with a credit card in hand, planning on buying a set of irons. Walked out not really talking to anybody about golf clubs. Really a zero rating total waste of time and gas.

This place always has what I need. Love it here. Very nice staff!