1/5 Namrata K. 1 year ago on Google
More
feedback
on
Horrible
experience
in
all
6
rooms
booked
for
Senior
citizens
guest.
No
lift
functioning.
Senior
citizens
have
to
use
stairs
to
move
up
down
to
1st
and
2nd
floor
rooms.
Even
as
on
date
lift
is
not
functioning.
No
hot
water
for
Bath,
we
hv
to
use
our
own
electric
tea
kettle
for
hot
water
bath
during
such
December
month
winter
season.
All
Rooms
were
not
with
bath
soap
and
towels,
we
had
to
demand
for
it
on
arrival.
Shall
demand
for
heavy
concessions
on
total
booking
amount.
All
are
advised
to
check
facilities
before
check-in
to
avoid
the
horrible
experience
we
faced.
Respond
dt.
26Dec
Your
reply
not
in
line
with
the
hospitality
field
you
are
in.....
1)You
being
in
hospitality
field,
The
lift
servicing
not
done
in
time
till
the
date
last
Mr
Dubey
visited
you
for
payment
negotiation.
2)
The
solar
hot
water
(a
gimmick)
capacity
(without
electric
heating
backup
during
winter
season)
is
not
adequate
and
in
line
with
requirements
of
6
rooms
for
Senior
citizens
we
booked.
So
supply
of
hot
water
in
bucket
was
very
poor
show
from
your
side.
3)
Rooms
were
not
equipped
with
towels
and
bath
soap
when
we
checked-in.
So
you
better
look
to
improve
on
what
went
wrong
at
your
end
and
offer
20,%
discount
on
total
booking
amount
for
trouble
faced
by
senior
citizen
guest.
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