1/5 Brooke W. 3 months ago on Google New
1
star
because
the
manager,
Cesar,
was
extremely
rude,
the
room
we
booked
wasn’t
available
upon
check
in,
the
room
we
were
placed
in
smelled,
the
food
was
gross,
it
was
extremely
noisy
due
to
construction
in
the
parking
lot,
and
the
constant
airplane
traffic
was
loud
as
well
Overall,
we
had
a
horrible
experience.
After
landing
from
a
7
hour
flight,
we
were
exhausted
and
wanted
to
get
to
the
hotel
and
go
to
sleep.
We
booked
a
king
room
to
stay
for
a
couple
nights
to
start
our
honeymoon.
When
we
checked
in,
they
ensured
us
that
we
had
a
king
room
and
handed
us
the
keys.
We
got
to
the
room,
and
it
was
2
double
beds.
We
were
shocked
because
the
lady
that
checked
us
in
confirmed
it
was
a
king
bed
on
a
high
floor.
We
went
back
downstairs
to
switch
to
the
room
we
paid
for,
and
they
said
they
were
out
of
king
rooms.
The
manager,
Cesar,
who
never
apologized
for
the
inconvenience,
basically
told
us
too
bad
and
there’s
nothing
he
can
do
to
accommodate
us.
He
had
an
extremely
rude
attitude
and
said
if
we
don’t
want
two
beds,
then
we
can
leave
the
property.
This
was
absolutely
shocking
to
hear.
We
have
stayed
at
so
many
hotels,
and
this
was
our
first
bad
experience
with
a
manager.
If
you
already
planned
to
stay
here,
stay
far
away
from
Cesar.
We
took
the
room
with
2
tiny
beds,
and
the
room
smelled
disgusting.
We
were
also
up
all
night
because
you
can
hear
constant
airplanes
as
well
as
construction
nearby.
We
were
told
we
could
swap
rooms
on
our
final
night
here,
but
we
would
have
to
check
out
of
our
current
room
early
in
the
morning,
and
leave
our
bags
with
the
front
desk
until
the
afternoon
when
the
original
room
we
paid
for
will
be
ready.
Do
not
stay
here!
Awful
start
to
a
trip.
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