4/5 Sam W. 8 months ago on Google
The
food
here
was
great
and
the
service
overall
was
fantastic.
We
got
the
prepackaged
cookies
as
well
and
also
tried
several
sandwiches.
Everything
was
amazing.
However,
I
am
giving
these
guys
four
stars
and
might
have
done
even
less
for
the
travesty
of
organization
that
encompasses
this
ordering
process.
This
place
runs
on
a
classic
ticket
system,
being
from
NYC
I
have
no
problem
with
this
system
and
it
gave
me
slight
joyful
nostalgia
to
grab
a
ticket
and
watch
the
numbers
climb.
However,
upon
arrival
there
was
a
long
line
and
as
a
tourist
I
had
zero
idea
the
place
operates
on
a
ticket
system.
The
tickets
were
about
20
feet
past
the
start
of
the
line
and
no
one
near
me
in
the
line
knew
we
had
to
grab
tickets
or
that
the
line
was
pretty
much
imaginary
since
they
didn’t
serve
based
off
the
line.
The
signage
explaining
the
ticketing
system
was
made
with
pin
on
white
letters
that
were
so
small
most
people
with
sight
issues
would
completely
miss
it
and
everyone
else
would
gloss
over
that
text
due
it’s
size
and
think
it’s
not
important.
Although
I
dislike
a
lack
of
organization
and
signage,
this
wasn’t
where
things
went
bad.
About
halfway
through
waiting
in
the
line,
a
staff
members
steps
out
from
the
express
section
and
starts
handing
people
tickets.
It
appears
that
they
now
want
to
embrace
the
ticketing
system.
The
issue
arose
after
the
staff
member
gave
out
the
tickets
and
the
person
who
was
first
had
number
70
but
the
person
that
was
last
had
number
30
and
the
guy
who
set
the
number
machine
that
determines
whose
next
in
lien
started
at
30!
Immediately
chaos
erupted
as
the
last
guest
to
enter
ordered
before
the
first
guest,
whom
was
waiting
an
hour
at
this
time.
The
first
guest
argued
with
the
man
taking
the
last
guests
ordered
and
the
employee
chose
to
validate
the
decision
rather
then
empathize
with
the
customer.
It
was
messy,
rude
and
felt
slightly
crazy.
I
truly
felt
bad
for
everyone
walking
in
waiting
behind
people,
all
of
whom
had
no
idea
the
line
meant
nothing
and
they
should
snake
through
and
grab
a
ticket.
A
place
like
this
is
meant
for
locals
who
know
the
system.
For
the
tourists,
it
is
a
chaotic
and
unwelcoming
scene
when
the
restaurant
is
busy.
Also
the
welcome
sign
detailing
the
ticket
system,
said
the
employees
don’t
consent
to
photos,
which
felt
aggressive
but
ok.
They
don’t
want
to
be
on
social
media
I
guess?
When
we
ordered
a
drink
from
express,
we
were
not
informed
where
to
pick
it
up
and
had
to
discover
ourselves
that
we
had
to
fight
the
waiters
grabbing
coffee
to
get
our
to
go
drink.
This
place
rang
chaos
and
local
only
vibes.
My
favorite
quote
was
on
the
way
out
I
asked
a
few
people
waiting
in
line:
Me:
“are
you
waiting
in
line”
Guest:
“honestly
I
don’t
know”
Disorganization
reins
supreme
at
Gjusta.
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