DO NOT COME HERE. Hit the “pain” button multiple times on my remote and they never came to the point where I had to call someone by phone to which they’d take about 20 more minutes to reach someone who could actually help, mind you, I’m doing this all when my pain level is at an 8/10. What is the point of even having a pain button???? Most of the nurses and staff here were extremely rude and the process for everyone is extremely slow. Stayed here for 5 days and everyday was pure torture. The nursing staff is extremely loud all night long, even with the door closed. My doctor didn’t visit me not one time during my stay, only nurses. They ran out of supplies and asked me to accommodate to their ineptness.I’m furious. The bedside manners of this staff is the equivalent to a correctional officer. Absolutely terrible. I cannot believe this is what medical care is. Shame on you all. I was reading some of the other reviews and one stuck out to me that I just wholeheartedly agree with. This place disgusts me.

This hospital and ER proved to be understaffed and under qualified. My grandfather was admitted for an infected cat bite on his hand and fluid retention due to a weak heart. The ER kept him for two days because there “was no room” for him in the hospital. The ER tried to deny visitation to my grandmother because they were “too busy”. However, they retracted when I complained, and my grandma was able to see him. Once moved to the hospital, they decided to do surgery to remove infection from his hand, which I thought was odd due to his weak heart. However, they perform the surgery, and my grandpa seemed jovial, even singing with the supporting nurses. He was in good spirits, and seem to recover well for two days after the surgery. The hospital continue to monitor him due to his heart condition. Unfortunately, my grandfather passed. Their explanation was that his heart just stopped. The doctor expressed that he was very shocked. One of my largest complaints is that my grandmother was not notified that my grandpa passed. Instead, we showed up hoping to visit him and found a note on the door to see the nurses station. That is where we were told “ sorry he didn’t make it”. We were stunned. We did not know what to do from there. I asked if we could see him so they gave us approval. On our own, we fought through the barricade of furniture, and closed curtain to find my grandfather covered in blood and dead. we then went to the nurses station to ask if we could speak to the doctor, or if anybody was planning to speak to us. The lady seemed surprised and said that the doctor had left, but that she would see if she could get him on the phone. The doctor called and explained to us that my grandfather had torn out his IV before he coded. That is why there was blood everywhere. It was very clear that the hospital considered my grandpa just a number and another casualty. There was no compassion, no explaining unless prompted, and just a cold atmosphere checking things off the list and moving on. I hope nobody else will have to experience losing a loved one as coldly as we did in the Redlands Community Hospital. I truly feel that if he was admitted into a more experienced hospital, that he would have come home to us.

I had Total Hip Replacement Surgery today..9-13-21..First of all I would like to Thank Paul Burton D.O. for my Surgery, I couldn't have asked for a better Surgeon!🙂Eric his Assistant! I Truly Appreciate what you did! I also want to Thank Lisa of Admitting-Marlena who Did Prep she is Amazing..The Anisteshiologist..Polly my Amazing Nurse!🙂Ran the Physical Therapist..And All the Amazing Staff 🙂 Completely Professional, Awesome Job to everyone..You All Rock🙂☮️👏🙂

I brought my grandma to the ER here for back pain and fever. They initiated a sepsis work up, which means they thought she could be very sick. Despite this, there was zero sense of urgency and I had to ask for an update after 4 hours only to find out the only thing we were waiting on was a urine sample, which we had never been given a specimen cup for after 4 hours. After the update still no specimen cup was provided and I had to hunt down a nurse in order to get one. This is arguably the easiest sample to give and could have and should have been done first rather than delaying her care for several hours.

The NICU was good both times… but the labor unit.. I will NEVER have another birth here again. So traumatized. Out of the long list of bad practices I could name, a nurse actually yelled at me to shut up in labor when I said the baby was coming. Since she did not listen to me, she was actually surprised when she saw the head coming out. “No time to call the doctor now, just push.” NOT TO MENTION they gave me meds I said no to which went to my baby and he wouldn’t wake up to eat for 4 days because of this. The nicu nurse said they should have never given it to me so close to birth. Had I known at the time all I know now, I would have sued. NEVER AGAIN.

I was a little nervous at first since I had a great experience at a different hospital. But I was very much pleased as how good everything in labor and delivery went. Everyone was professional and loving. I really felt welcomed and was well taken care of. From the doctor (Han Li) , the laction consultant (Hillary) to the person bathing my baby girl was wonderful ( I wish i had written down everyone name that helped me. The food was not bad either. Highly recommend this hospital for your next delivery ladies.

Went in labor and delivery to be checked out for preterm labor symptoms, the evaluation room was horrible literally laying on metal and the floor was absolutely filthy like it hasn’t been cleaned in quite a while. The nurses were a bit invasive and didn’t ask permission to do personal procedures just said they were going to. Dr that came in was so rude making assumptions and pressing her own biased options because I was working with a midwife instead of an OB and made rude comments about breastfeeding. Definitely hated this whole experience definitely not coming here again.

It sickens me how HORRIBLE this hospital treated my sister. She went to the hospital because she is pregnant and started heavily bleeding which is not a good sign. She could barely walk, while still bleeding and crying worried about her baby. They sat her down in the waiting room & made her wait for hours while she was in pain. They finally looked at her & then sat her back down in the waiting room while in blood and made her wait on results. She found out she had a miscarriage and they treated her like she was nothing. Like she didn’t just lose a baby. It’s sad how bad this world has gotten. As if humans were just a piece of trash!!!! To think that this hospital could treat a pregnant woman who just lost her baby like that is crazy to me. I hope no one ever has to go through this again. On top, they sent her home after telling her she lost the baby and that was it. She felt terrible again today, so we took her to Loma Linda & not even a second passed and they placed her in a room to lay while they supervised her & I can’t thank them enough. I pray this hospital takes action for the way they treated my sister who lost her baby. You guys are horrible

I will forever be grateful to the nurses and the staff of this hospital. We had our baby 2 days ago. Everything went smoothly. The process was very efficient and caring. They were able to manage my wife pain significantly to make her labor manageable. You will never leave your newborn. They have great safety measures and you will be with your significant other and your baby on private rooms. I cannot say great enough things about this place. The nurses were so caring, informative, professional and compasionate. We had so much help quickly and efficiently. We felt the love and care from the staff. It made this special moment of our first child precious and we will cherish it forever. Thank you for our nurses gabby, Loretta, Jill and many more that took care of us. If you have the ability to pick this hospital please do. It will be the greatest decision of your life.

Aweful place. Nursing staff seems nice enough, but the doc in telepathy unit, floor 2, the most cold insensitive I've ever encountered. Treated my mother like trash. Watch out for the Kmthin, dark haired complected woman . Why she is in medicine I'll never know. She got livid because we wouldn't agree to a slow morphine drip to put my mother asleep. While my mother listened, she rattled off all of the grim details about death she could think of like a robot rattling off a lab report. Seriously??? My mom.broke down and sobbed when the doc left the room, sobbing, I guess it's no, no use. Whatever happened to a little kindness, a little empathy. This gal belongs in some lab somewhere doing research on rats, not dealing with real human beings. Honest, I think she thought my mother was old and useless, no value. She made that very clear to the family and my mother. Shame on her!! Definitely stay away from this place!!!!

I just had to have gallbladder surgery. It was an emergency and a staff and Surgeon were wonderful. I had to stay for a few days and it was nice that you’re able to choose your own meals off of their menu that fits your dietary health needs and they had a great selection fir Vegetarians as well. Also, my pregnant daughter was waiting for me and had to go into the emergency at the same time. She was taken care of in a very timely matter. Thank you to the ER staff and hospital staff:)

I went to the ER last night (4/7/23) and the staff/nurses are awesome! Everyone was very kind and i felt comfortable and taken care of the whole time. it was busy but i was taken to a quiet waiting room with an outlet right next to me for my phone. thank you to everyone working last night! you are all great! :)

I came to the ER with appendicitis and they treated me very well. They admitted me soon and took all exams fast and I was able to get surgery soon after. The nurses were the best, they made sure I was well taken care of and comfortable. The doctors and anesthesiologist were great and communicated very clearly.

Redlands Billing Department Spoke to Cristine from billing many times. first time in December regarding medical bill for my son for $250, when I called regarding the bill and what did it cover for OT for my son with autism, she said it covered 3 months. The supervisor Monique never called when I had questions regarding this bill back in December. February got another bill for $975. Again they said it covered 3 months. Another month went by and got a bill for $1000. my insurance takes 3 months to process bills so by then I discovered my sons therapies were $250 each session for 30 min/week of OT/playing time. mostly for months December and January. By February I had to cancelled therapy because surprise bills just kept coming. They were kind enough to offer financial aid because I had quit my job in January, but its the principal and incompetence that infuriates me and had to pay more than 2000 dollars for OT.

As has been the case for many, many years the Emergency Department needs more help, it needs another Doctor. Millions were spent on a new ER but just as the old ER was, it's an all day affair of waiting, waiting for someone to do something, anything, having patients in distress going hours & hours, having to get up & check with staff "why have I been left here, forgotten about for so long with no updates?." I am thankful for these employees, they have been through so much these last two years, I do wish there was more help to get patients in & out though.

Great nursing staff, large rooms.but Their covid rules are absolutely ridiculous !!! My mom came in with me on Monday to labor and delivery she stayed with me for 2 hours waiting for my csection delivery, came in to the operation room, held my baby in post op, staid hours in the couples bonding room. when home came back the next day and the told her she couldn't come up to help me because she needed a negitive covid test or a covid vacation!? when she was just here all day (from 10am-7pm) less then 14 hours ago and all they needed then was a temperature and a mask and a mask !!?? ...And we called on Sunday to asked about visitors NOBODY told me my visitors need to bring in their own covid test or paperwork NOT ONE PERSON

My whole family has had stuff done here for one reason or another over the years. Each time, be it through the ER or scheduled, the doctors and staff were friendly and courteous. Going through the ER though, you're going to be waiting for a hot minute before you get help.

Wow! This place has gone down hill like super DOWNHILL bad! My wife sat with a large gash to her finger and they gave her a Tylenol and said someone will be right with you. 5 hours have passed and she wasn't offered anything for her pain or seen for 5 HOURS!???.... Nurse was super nice doctor was so so .. Definitely will not be back for any of our medical needs!!!

Mother-in-law was made to wait in ER for 20 HOURS!!!!! They were extremely rude and cold. They have signs everywhere to not abuse the staff and guards everywhere to kick you out if you even look cross. Wow, have they fallen so far.

Everyone was friendly. I delivered my 4th child here. I appreciated the care in check in, birth and after care. I really appreciated after birth the room service broughty food and it was hot. After giving birth I super appreciated a hot meal. The only reason I gave this hospital 4 stars instead of 5 stars is the TV in my room. It would like glitch and turn red and act like a scratched DVD or something. But everyone was kind and the care was professional.n

Absolutely the BEST hospital I have gone to in years , maybe EVER . Class act all the way. All the staff was so very kind and supportive and compassionate , the kind of people the world needs more of right now. Thank you to Redlands Community hospital. And Good Job to all the ER Staff

Is it policy for the radiology department to hang up on you when you're trying to set an appointment? I just gave the woman I spoke to my name and DOB and she said ok you were a no show? CLICK! what in the world? Why do people have to have an attitude? Almost every desk person is just so unhappy and rude in 3 different states I've been to totaling about 50 different hospitals and ERS and urgent cares. Front desk people are a different breed! This is PATIENT CARE not walmart customer service. They need an attitude adjustment and anger management classes. It isn't fair to patients who aren't rude and who don't have problems with anyone to be treated like dirt. I always give respect and a can do attitude but these people just have a chip on their shoulder. DO BETTER!

From, the moment I walked in the staff was very polite and they went above and beyond to make sure I was ok. Brian (PA) is so sharp and thoroughly explained every test result to me. From the moment I walked in he made me feel like his mission was to help me. I’m am so grateful for the understanding and hospitality that was given by the entire staff. I highly recommend this hospital and ER. Thank you Redlands Community Hospital for everything you do. I pray I never have to return but if I’m sick again this location will be my first choice!

I was sitting in my car today waiting on my gdaughter to get a wheelchair for me. Andre I believe his name is, dressed in black with black hair and glasses very short. They say he is a scribe working in ER. I asked him or I tried to ask him if he could tell ER someone was in the parking lot with chest pains. I know he heard me cause he brushed me off. Then when I got in ER low and behold there he was Thank god it wasn’t a heart attack. A very sweet lady just getting off work went in and told them for me. George bald head nurse was a little aggressive in defending him. Every other person I came in contact with was great especially the young lady that took my blood

I was in at 10 AM to.ESRI/RCH ER. Told I needed saline solution and possible overnight stay for blood sugar so low could lead to a seizure. I walked out at 4PM untreated.. Saturday 6:04 now, 26 hours later. I've taken two walks to the store in the heat today after sleeping it off and feel great. Need solution, yes, but sensationalistic psychodrama that doesn't exist outside. Crowded. Take your time. Go in early & when comfortable. Opens 8:30 AM. Arrange for a ride who can wait there. YOU have the right to refuse treatment.

I took my mom to the ER last week. Her nurses were Laylin,LVN and Dustin,RN. They were so great with her. Laylin has a great personality and a great amount of patience. Dustin was thorough with the treatment plan. I am an NP so, it makes me happy to see caring nurses. Great ER!

I had outpatient surgery at Redlands on 9/23. All of my nurses from pre-op, OR to post-op were really great. I want to take a moment to give a special thanks to my post-op nurse Kristiana. My procedure found a different issue that had to be resolved instead of what I came in for. She had the difficult job of telling me. She was very kind and caring. My OR nurse Brandon who visited me in pre-op was very calming and just so nice to me. I know it’s something small to most people, but this wasn’t to me. I forgot to give my husband my glasses before he left. My prescription costs $1500 to replace if they got misplaced. I was so worried about it. Brandon promised me he would take care of it himself. The second I woke up from anesthesia he put them right on me. I think it is the simple acts of nurses and other staff that make all the difference in how safe a patient feels when they are there. Special thanks to Brandon and Kristiana for taking wonderful care of me.

Had my first baby here this week and overall loved the service and help I received while being here. Nurse Janet in labor and delivery was very cold and standoffish which worried me a lot since as I mentioned before, this is my first baby and I would have preferred to feel listened to and cared for. Once I delivered my baby I was transferred to the 3rd level where all the nurses and staff were absolute sweethearts, willing to answer all of my concerns and questions. I had an issue with my epidural and severe numbness in my right leg for 2 days post partum and these ladies made me feel safe and cared for. In particular nurse Libby was a breath of fresh air and made sure myself, my baby, and my husband were comfortable and taken care of! Only thing I wish was that the nurse Reyma would have helped me make sure my baby was strapped into the carseat correctly, when I asked her she just rolled her eyes and said yes :/

The maternal care in the hospital is amazing. I was terrified going into a scheduled C-section and they were patient with me. They went over everything step by step and the nurse in with me during my surgery (Stephanie) even held my hand and recentered me when I started to panic. They followed my plan with my baby and informed me about decision I didn't know I needed to make. The after birth care was absolutely amazing as well. My husband and I felt so lost in the beginning but they took their time and taught us what we needed to know including how to swaddle and breastfeed. Theresa, Josie and the other amazing nurses were the reason we made it through the first few days. My husband and I packed our little bundle in the car and headed out, knowing we had a wonderful start. ❤️

Had my baby here a week ago and my experience was amazing. Nurses in labor and delivery are the friendliest and most caring nurses I’ve ever seen. Gabby and Pam were the best. They made my first birthing experience amazing. Thank you!

everyone was very sweet. i don't remember all the names of the nurses around me but one of them was nicole. They were always around to help me and were very kind. I went in for a breast lumpectomy at 5 am and came out around 11 that same day. This was the first time i had ever had surgery. They were all very patient and sweet.

I’m sitting in the parking lot at 5:30 am in the morning with a sick child here for surgery and they won’t let us wait in the waiting area because we arrived early . Unbelievable! It’s 40 degrees outside!! What kind of customer service is this???? No one else was in there. My son had to be COViD tested to have the surgery so what excuse can they use???? I’m appalled. I will never return here.