1/5 Monique F. 8 months ago on Google
I
visited
this
urgent
care
after
stepping
on
a
nail.
I
told
the
check-in
desk
that
I
was
in
need
of
a
tetanus
shot.
She
somehow
got
confused
and
told
the
medical
team
I
needed
a
TB
test,
charged
me
for
the
test,
and
the
mistake
was
only
noticed
when
I
brought
it
to
their
attention
after
I
waited
an
hour
for
this
incorrect
test
to
be
administered.
Shockingly,
the
clinic
manager,
Marina
M.,
was
rude
to
me
after
they
made
this
clinical
error.
I
was
then
owed
a
refund
because
a
TB
test
is
$60
more
than
a
tetanus
shot.
However,
they
cannot
refund
through
the
same
method
I
paid,
credit
card.
Instead,
my
address
was
taken
down
incorrectly
from
my
license
to
deliver
a
check.
When
the
check
was
of
course
undeliverable,
I
was
called
today
(over
2
months
later)
and
told
that
I
needed
to
come
pick
up
the
check.
Again,
the
clinic
manager,
Marina
M.
was
extremely
rude
to
me
when
I
questioned
why
the
clinic
seems
to
have
so
many
errors.
She
said
"she
has
nothing
to
do
with
the
billing
department"
but
could
not
tell
me
who
does.
Throughout
my
experience,
I
have
not
had
a
single
apology,
not
for
the
mix-up
with
the
shot,
not
for
the
mix-up
with
the
billing,
and
not
for
the
mix-up
with
the
refund
check
delivery.
I
am
not
sure
how
there
is
a
single
positive
review
for
this
place.
I
will
not
be
returning.
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