Advanced Urgent Care of Pasadena image

Advanced Urgent Care of Pasadena

Medical clinic Doctor Walk in clinic Urgent care center Occupational health service Std testing service Emergency care service Emergency care physician Std clinic

One of the Most Reviewed Medical clinics in Pasadena


Address

797 S Arroyo Pkwy, Pasadena, CA 91105, United States

Website

www.pasadenauc.com

Contact

+1 626-304-0404

Rating on Google Maps

4.60 (809 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 4:45 pm
  • Sunday: 9 am to 4:45 pm
  • Monday: 8 am to 7:45 pm
  • Tuesday: 8 am to 7:45 pm
  • Wednesday: 8 am to 7:45 pm
  • Thursday: 8 am to 7:45 pm
  • Friday: 8 am to 7:45 pm

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Monique F. 8 months ago on Google
    I visited this urgent care after stepping on a nail. I told the check-in desk that I was in need of a tetanus shot. She somehow got confused and told the medical team I needed a TB test, charged me for the test, and the mistake was only noticed when I brought it to their attention after I waited an hour for this incorrect test to be administered. Shockingly, the clinic manager, Marina M., was rude to me after they made this clinical error. I was then owed a refund because a TB test is $60 more than a tetanus shot. However, they cannot refund through the same method I paid, credit card. Instead, my address was taken down incorrectly from my license to deliver a check. When the check was of course undeliverable, I was called today (over 2 months later) and told that I needed to come pick up the check. Again, the clinic manager, Marina M. was extremely rude to me when I questioned why the clinic seems to have so many errors. She said "she has nothing to do with the billing department" but could not tell me who does. Throughout my experience, I have not had a single apology, not for the mix-up with the shot, not for the mix-up with the billing, and not for the mix-up with the refund check delivery. I am not sure how there is a single positive review for this place. I will not be returning.
    2 people found this review helpful 👍

  • 5/5 Martin R. 9 months ago on Google
    I had a fantastic experience from the time I scheduled my appointment online until I walked out of the office. The service was outstanding, the facility was impeccably clean, the staff displayed professionalism and a wonderful attitude, and there were minimal wait times. The doctor was both knowledgeable and compassionate. My only criticism pertains to the parking situation – it's advisable to park on the street rather than next door due to strict security restrictions. Thank you once again for the exceptional service!

  • 4/5 M 8 months ago on Google
    Is it small clean and not so busy, you get in fast and doctos seems knowledgeable, been in and out for less than 1 hour, the only problem was that they charge you for co pay before investing how much insurance will cover and if insurance most of the visit they give you credit back so you have to call them again in a month to get thr money back via check which could be annoying, the are using very old still paper base documentation so you cant put your credit card on file so they charge it later, they will do it in advance!!

  • 5/5 Monica G. 8 months ago on Google
    Great customer service...girls in the front desk make you feel so comfortable Thanks girls that's something we all need specially coming to the urgent care...great vibes....Juana and Yeni you girls are amazing..great team...

  • 5/5 Lybbani A. 11 months ago on Google
    Was amazing clean and staff was so kind. Olivia who was the medical assistant made me feel so comfortable and easy to talk to. The NP I saw was so sweet and kind. Definitely recommend. Was a bit of a wait time but honestly that didn’t bother me with how the staff was. Definitely recommend. I felt so cared for.

  • 5/5 Sean C. 10 months ago on Google
    The whole experience was pretty easy. I made a same-day appointment online. When I arrived, intake was straightforward and I didn't have to wait very long. They were able to diagnose me and provide medication in about an hour. Going to urgent care is never fun, but they made it about as painless as it can be.

  • 5/5 Theresa M. 10 months ago on Google
    Took my husband to get checked out. I was able to make a same day appointment online. We arrived, filled out paperwork and turned it in. We waited a couple of minutes and he was called. The medical assistant and nurse practitioner were great. Highly recommend this urgent care.

  • 4/5 junaid s. 6 months ago on Google
    1.5 hrs and still waiting to be seen for an infection. [Update] changing the review from 2 stars to 4 because of how thorough the doc was in their examination and how clean the whole place was. Still withholding one star because the whole ordeal took around 3 hrs

  • 5/5 Scott L. 5 months ago on Google
    Great Urgent Care!! In a time where service is getting bad everyplace, this UR was well staffed , friendly and quick. Dr was wonderful and concise, RX or on site. Well done !

  • 5/5 Randall S. 5 months ago on Google
    Under 40 min wait time for an afternoon walk-in, extremely reasonable prices, friendly staff, knowledgeable doctors. 2 hours total time including exam and chest X-ray and prescriptions filled.


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