1/5 thetravelfeet 3 months ago on Google • 2 reviews New
I
have
never
posted
a
negative
review,
but
this
time
I
have
to
so
as
to
caution
consumers
against
this
FRAUD
company.
All
the
reviews
posted
here
are
true
and
I
wish
I
had
read
them
before
booking
with
this
company.
I
booked
a
flight
through
them
3
months
early
thinking
that
I
am
all
set.
They
provided
a
good
rate
not
available
anywhere
else.
My
nightmare
began
2
weeks
prior
to
the
flight
when
I
put
in
my
confirmation
number
on
airline
website
and
saw
completely
different
flights
and
a
missed
connection.
When
I
called
the
airline,
they
told
me
that
the
change
was
made
by
Cheapfareguru
and
I
need
to
contact
them.
It
took
me
2+
hours
to
reach
customer
service
and
with
much
difficulty
they
understood
that
there
was
a
missed
connection
and
told
me
the
only
option
now
will
be
to
take
the
international
flight
a
day
earlier
so
as
to
make
the
same
domestic
connection.
My
original
22
hours
flight
was
changed
to
40
hours
flight,
with
16
hours
layover.
When
I
told
them
that
I
was
not
happy
with
this
change,
they
simply
told
to
either
take
this
or
miss
your
flight.
Following
this
2
hours
of
call
with
the
customer
service,
I
got
an
email
with
threatening
language
of
either
accept
the
option
they
are
providing
or
miss
the
flight.
Tired
of
dealing
with
them
for
hours,
I
accepted
the
40
hours
flight.
Two
days
after
I
notice
$75
charge
on
my
credit
card!
On
contacting
them,
they
simply
kept
repeating
that
this
is
their
reissuance
fee
which
they
pay
to
the
provider.
Nowhere
in
the
2
hours
call
with
customer
representative,
or
in
the
email
persuading
me
to
accept
the
change,
was
there
ever
a
mention
of
$75
fee!
This
is
clearly
a
SCAM
to
trap
customers
by
changing
the
flight
behind
their
back,
and
then
charging
them
$75
to
reissue
the
ticket,
without
their
knowledge
or
approval.
Had
I
been
informed
about
this
fee,
I
would
have
never
went
head
with
this
rebooking,
which
caused
me
loss
of
one
day's
pay
by
departing
a
day
early
+
booking
a
hotel
for
16
hours
layover.
This
is
not
what
I
signed
up
for,
this
is
not
what
I
paid
for.
I
am
not
sure
how
such
companies
are
allowed
to
operate
in
USA.
I
am
reporting
them
for
fraud.
9 people found this review helpful 👍