(I) Long Story Short - Wyndham MOA does not answer their phones, and Wyndham corporate does not take responsibility for the management practices of their hotel franchisees (e.g. Wyndham MOA) (II) A Detailed Account - I booked the Wyndham MOA for my wife and sister-in-law to stay at since it’s walking distance to the Mall of Asia. I booked the hotel under my wife’s name. Since my wife is traveling from California and her sister from Leyte, there was a good chance my sister-in-law would arrive in Manila before my wife. Knowing this I called the hotel to inform them of the situation so that my sister-in-law could check-in without my wife. - I called the Philippine number posted on the Wyndham website associated with this particular hotel. I was on hold for at least a half hour with no answer, so I called Wyndham cooperate in the United States to verify I had the correct number. They verified I did have the right number, so I called it again. This time I was on hold for an hour with no answer. - The next day I received an email (likely automated) informing me that the hotel was only accepting guests for quarantine, and not for leisure. In other words my wife and sister-in-law would not be permitted to stay at the hotel they had a reservation at. This was despite the Philippine government lifting quarantine restrictions for fully vaccinated travelers from within the Philippines and from “green” and “yellow” countries effective February 1st. - Given my wife and sister-in-law meet those requirements and were to stay after February 1st, quarantine should not have been an issue. However, to be safe I attempted to call the hotel once again. Again I was on hold for a substantial time with no answer. So I called cooperate once again explaining the situation. Cooperate informed me they had no control over the management practices of individual franchisees, and there was nothing they could do. - The only bright spot (if you can call it that) about this whole ordeal was that I was able to cancel the reservation without being charged. - I finally sucked it up, called several Marriotts and a Hilton. All of whom (surprise, surprise) answered their phones despite also being franchisees themselves. So Marriott and Hilton are able to ensure a minimum level of quality control that is apparently beyond the scope of Wyndham’s capabilities. It’s more likely they Wyndham just can’t be bothered. - I ended up booking the Conrad (Hilton) near the Mall of Asia which I know from experience is a lovely hotel. I would 100% recommend the Conrad. Obviously I would not extend the same recommendation to any Wyndham properties. (III) Conclusion/Recommendations - Do not book this hotel, especially if you are doing so from overseas. You will be wasting your time, and potentially your money. I wouldn’t even do it if you were in Manila at the time of booking. Just don’t waste your time and money. Especially once the restrictions are lifted and things return to normal, stay at an Airbnb if you want to save money. I’ve not had a single issue with Airbnb in the Philippines or Metro Manila. There has always been a quick response when we needed one. Obviously if you’re not afraid to spend, Marriott, Hilton, Hyatt, Shangri-La, etc are always very nice options. Stay away from Wyndham.

The Room is Great with a View of Manila Bay The food is Quite Expensive and salty. But overall the Hotel Deserves a Four Star Rating :)

The WORST customer service of any hotel I've stayed at in any country. The location may be good but if you encounter hotel workers who do not care about their guests, then I don't know why they are in the hospitality business. I booked a room quite recently and unfortunately my flight to Manila was delayed so I arrived in the hotel a little over midnight. The hotel had a very limited parking space so the guard at the entrance of the hotel informed me that I can park in a nearby establishment which was fine with me. But, since I was planning to first freshen up and go out for dinner before resting for the night, I asked the security guard if I can for the meantime park my pick-up truck near the exit for few minutes first. The guard said yes. So, I parked my truck and when I was about to get off one security personnel wearing barong-style shirt approached me and told me to leave because it's not allowed to park there. I explained my situation and that it was already approved by the other security guard but still he said no. I told him I will just unload my 2 big luggage and other things and will be back after few minutes only, and still he said no. I asked him if I can just pay PHP 1,000 for few minutes of parking because I cannot walk with all my things from a nearby parking lot (a bit of a walk actually) and to my dismay he still said no. It was past midnight, my pick-up truck was not blocking the driveway, and I'm a guest in the hotel - and still, he said NO!. It was the most disgusting feeling I ever experienced in any hotel I've ever stayed at. And yes, I've been traveling globally for quite some time now and I've had my fair share of good experiences. this one, in my humble opinion, is an unforgettable one. When I told the receptionist about it, he apologized which I appreciated and he gave me his assurance that it will not happen again. But then again, I don't think I will ever stay in this hotel again. The only good thing I liked about this hotel - When I checked out, the girl named Sweden was very friendly and accommodating.

This hotel has a lot to offer! The rooms are spacious enough even for a family of 4-5. It is also accessible to nearby mall, Mall of Asia. The hotel staff are friendly and accommodating, which made our stay even more comfortable. Feels like it’s our home away from home. We really enjoyed our stay and we will come back again soon! Highly recommended for couples, family and friends.

I wish I can put zero stars for service. Nobody answers the phone, the staff are rude and not helpful, lost the internet connection and was told by the staff that they cannot do anything about it. Tried to order breakfast for in-room service and was told that it was not available until 10am only to receive a breakfast meal I did not order 2 minutes after the same phone call. I could list more!!! The service in this hotel is pathetic. Totally overpriced for what they offer/provide.

The check in was smooth. The rooms were clean and I think sanitized. Breakfast choices were not overwhelming like other buffets. The only drawback is that their Wifi was slow.

I was pleasantly surprised with both the service and quality of this hotel. The price was extremely reasonable and I did not go in with expectations of grandure but I have to admit I was pleasantly surprised. The room was spacious clean and very modern. The service was excellent and the location was very central to everything. Literally walking distance to the SM mall of Asia.

The a/c didn’t get cool even at the lowest temperature and was leaking, the Wi-Fi wasn’t working, the walls were thin and we could hear our neighbors, the shower head was faulty, and the liquid soap dispenser barely had any soap. The location is good though.

Date of official Visit 2022 August 20-21 Positive points 1. Worth the money. For 5,500 2x Queen size beds 2. Amenities are good 3. Room 611 had a good view in spite of the on going construction on the other side. Negative points 1. Under staff but understandable

Nice place to stay but had a very bad experience with their sales people. Will not book with this hotel anytime soon.

Nice cozy space. Good place to stay especially during quarantine time. People here are so helpful and friendly, which is what you actually need during these times. Kudos to the team!

Was great have a clean and spacious room and have a great selections of foods to choose on their menu, staff are polite and friendly. Mitch from Millie's Dining is very accommodating friendly and fun to talk to she has a glympse of having a genuine service. Keep it up..higly recommended.

Strictly follows covid protocol Clean hotel 😎😎😎

Good Location with reasonable price. No breakfast provided but got a restaurant in the hotel. Walking distance to the mall of Asia, very convenient for us to walk around. Friendly staff and good environment.

Very great setting. The cuisine is excellent. The ability was wonderful and refreshing. I really liked the atmosphere you created. Most significantly, every dish and drink on your menu was delicious! The setting is invigorating. The staff is quite friendly. Please consider this for your holiday destination.

The lobby and hallways are clean, well maintained and fragrant. Room is spacious, clean and orderly. The staff - reception, housekeeping, swimming pool attendant and security guards are pleasant, approachable and accommodating. The hotel is a perfect location to the SM Mall of Asia. Highly recommend for hotel guests.

Good Location with reasonable price. No breakfast provided but got a restaurant in the hotel. Walking distance to the mall of Asia, very convenient for us to walk around. Friendly staff and good environment.

Very clean hotel. Very courteous and respectful staff. All walking distance to food and shopping (MOA). There are 3 things that made us give the hotel 4 stars. First I believe that the breakfast was a bit too high. So we booked our stay without breakfast since there are a bunch of restaurants nearby. 2. We forgot to bring lotion. We called the front desk to see if we can get one but they do not have any available. 3. Before the day of checking in, we called 3 days before and we cannot get a hold of anyone. It seems like a hit and miss. But all in all it was a good experience.

One of my fave hotel! Very homey feeling, with soft pillows and mattress. Staff are so friendly and always ready to help out! Worth the price! ♥️♥️

The hotel is good, Its clean and has a very nice view. The food is good but it's cold. Better if they serve cold meals they should put a microwave in each room. For staff please be polite to all guests. Politeness should not be selective!

This isn’t our first time checking here but maybe the last. Currently they have no parking. And didn’t even warn us. During check out they are aren't allowing us to stand by our car for around 5-10min while picking up our luggage. And told us to go to a payed prking away from the hotel. Bad service!

Quite old but it is okay to spend a quiet night. The best thing is its location. Walking distance to the malls, restaurants and the bay. Good view @ the roofdeck!^^

A great hotel which was underrated by some of the raters. Although the hotel was packed during the time when I was checking in, the front desk staff were able to manage it in a fast and professional style. They even gave me a free upgrade to my surprise. The room was huge and well kept. hygiene I can say is perfect as you can see from the way the room was tidy up and the small details of how the items were arranged. The breakfast spread was pretty basic but sufficient. Ample parking space available.

Awesome Hotel one of the Best Great Value places I have ever visited. I highly recommend it. My only complaint was that the rooms don't have very good soundproofing as I have heard people from other rooms laugh, cough, and sometimes when they talk loudly we can hear their conversation.

I was charged p100 for a 'chipped/broken coffee cup'. No receipt given. Frankly this is the first time in 40 years of hotel stays that I've been asked to pay for a wear and tear item. p100 is less than $2 so I wasn't going to waste time arguing. But I shan't stay there again. The rest of the experience was ok. The hotel is well situated for walking to the Mall of Asia. Room interior is getting aged but ok for a 3* hotel. Breakfast was good, even at p750 a head.

Great location especially if you have an event at Conrad or anywhere in MOA /S’Maison since it’s just across the street. No need to ride a Grab. This is a no frills hotel but with the price, the rooms could’ve been a bit more cozy. It reminded me of a hospital room, even the bathroom got that feel. I’ll rebook just because of the location.

Great friendly Hotel. Staff are very helpful & friendly. Very clean & location is great. Just walking distance to MOA. Enjoyed my stay all the time & will be back soon.

I am staying here in Microtel for the quarantine. I can't go outside the room. They delivered the food just outside my room. So far my experience was great, comfy place for the quarantine, the front desk is always accomodating, and the food in their restaurant is good. This plade is reccomendable, nice view and nice place to stay.

Nice place to stay. The hotel rooms are clean and staffs are very nice and helpful. They also serve delicious food at their restaurant.

Very clean hotel, comfortable beds, great view, excellent location, fantastic staff & service. However, the screaming people from the boardwalk can be heard in the north facing rooms, as well as a fair amount of traffic noise from the road below. The showers can be slippery, so be careful. Wifi could be greatly improved, as it disconnects often and is not very fast. Otherwise, great place to stay.

Proximity to MOA, IKEA & Manila Bay is excellent. Room is average size. Bathroom still looks new. The position of the building allows you to have a view of the Manila Bay on either side of the building. Odd things I noticed - Elevators: One of the oddest flow pattern. It has to make a round trip first before stopping. You are in the 6th floor going to lobby, elevator starts at ground goes to very top 12 floor and only then comes back down to 6th. Check-out: They still do this here in the area littered with very expensive hotels? "please wait while we check the room before you leave" Restaurant: Millie's see separate Google review. Transport: Taxi. Shuttle can be provided at a cost.

Stayed here for 3D2N and was pleasantly surprised. I got a free upgrade to a family room which had extra space. The staff were easy to communicate with and were accommodating enough. It was near MOA, and it's just in from S Maison, so everything was walking distance. I went in and out of the hotel at various hours of the day, and regardless the place was always clean amd quiet. I didn't try the food here bcoz most of the reviews said that it wasnt worth it. The only things in my opinion they need to work on was 1. availability of hot water early in the morning. I take baths evenings and mornings, and while hot water was avail on evenings, that isnt the case on mornings (4-6am). Its not even lukewarm, just cold. And then the amenities - I booked for 3 but the supplies avail was only for 2 (glasses, mugs, coffee, toiletries). They did, however, added toiletries when they cleaned the room so thats a plus :) I didnt get to try the pool, but I def will in the future. Whenever I have something to do near this place, this hotel will be my first choice of places to stay :) EDIT: I forgot to mention the lights! Room 802 had dim lighting as there were only small bulbs in the kitchen, bed, vanity, and window side. That means that the living space had no lights at all and was pretty dim during the night. The windows provided lighting on other times, but it wasnt not enough ):

I booked a city view room but was blocked in a corner room with spectacular view. The room is same as advertised. The beds are good for 2 pax each. It is walking distance to Ikea and near the airport by car. Had no problem booking Grab. The hotel looks full given the number of people; there were queuing lines during our check-in and check-out

Great experience overall, with special commendation for the courteous, well-trained staff. Only unremarkable part of the experience was the food, which would have made for a truly delightful stay.

Good place to stay and beautiful seaside view

Pros: ——- Location is excellent - its near the airport and the “SM mall of asia” Parking is available. Rooms are clean and water pressure is adequate. At around 9pm time we requested for an extra pillow and blanket and was provided Cons: ——— At the time of writing (21 Sep 2022), there was only 1 elevator for the passengers, so we had to queue up to get to our turn. The other 2 of the elevators were “exclusive” hassle when checking in —————————————- We came in as a walk in customer and was told that there were no rooms available. Upon hearing that from the reception, we tried Agoda and was able to book. We showed the online booking to the same reception guy and was told it must have been a mistake by Agoda. I replied that there might be a customer that cancelled hence the booking. Reception agreed to double check and we were able to get a room at 11/F. Could not open when using our access card ————— We asked help from the cleaners

Good location, just nearby the beach. Breakfast is abit poor choice. Room is clean. Laundry service is taking too long to return. View to the sea very nice, especially sunset time.

I was very satisfied on my stay at this hotel. Friendly front desk and reasonable price. Location is a few steps away at the bay walk which I used on my morning walk. Walking distance at MOA and easily accessible anywhere.

I would give it 4.5 but only because nthe floor could have used a better mopping. Great staff. Friendly nice room with a tub and show good location

Security guards are very courteous and cleanliness is noticeable. Though the visitors were not allowed inside due to being a quarantine facility, the area is maintained very well.

This is the place where i unger go my quarantine while waiting for swab test after 1 week when I arrive in Manila from Vancouver,Canada. As requirement of arriving ofws from abroad with out and partial vaccinated.

That hotel where you can see the famous Manila bay sunset if you're booked into the end rooms

Breakfast at Millie's was great! Rooms are clean and bed comfy

Great hotel. Clean, safe, food was wonderful. Will be back! Stayed here before. Repeat customer..